Remote control of the devices is not working anymore

deadlies
deadlies Posts: 2
in General questions

Hello Team,

I'm not able to remotly connect to my computer or my family devices using my teamviewer anymore.

Please help,

Kind Regards

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @deadlies,

    Thanks for your post. 

    Do you receive any error message? What is displayed within the software when you try to establish a connection?

    Best, Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • deadlies
    deadlies Posts: 2

    Hello Natasha,

    Thank your for your quick answer, I'm able to connect to my account but not to remotly control my mac using the teamviewer app

    I see the screen but the mouse and keyboard are not working.

    This summer, I had a warning : teamviewer is detecting a commercial use. It's not my case I help my family and a friend (and I don't charge  for that)

    Regards

  • helloamalexpark
    helloamalexpark Posts: 1 ✭

    What is displayed within the software when you try to establish a connection? 

  • davidedelano
    davidedelano Posts: 1

    I'm having the same problem.  The message I get is a connection timeout, with a time when I will be able to reconnect.  But, I hadn't connected in the first place, and when waiting for the time to pass, I get the same message, and a new timeout.

    I, too, was getting the commercial use timeout.  I'm in a similar boat.  I have several machines at home, and one remote, that I connect to via TeamViewer.

    David

  • Pjansen
    Pjansen Posts: 1

    I have the same issue - I am tryign to fis my mothers macbook air in Germany with my macbook pro in the US - both have TV13

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @deadlies,

    Which OS is installed on the remote side? 

    For the Commercial Use you have to fill out the following form: 
    https://www.teamviewer.com/en/support/commercial-use-suspected/

    Best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Imax
    Imax Posts: 5 ✭✭

    Hello Natascha,

    I registered the error message as you requested:

    I am not able to use TeamViewer. it connects the first time for 30 seconds, then it gives the following 2 error messages:

    -----

    The first messages say: 

    Sponsored session

    This was a free session sponsored by vmw.teamviewer.com.

    TeamViewer sessions are free of charge for personal use.

    We thank you for playing fair!

    Buy license

    -----

    The second message says: 

    Unable to connect

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate

    reconnects are blocked. Please try later or upgrade your license.

    Connections to this partner will be blocked until 12:59.

    More info

    -----

    Please help.

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