Remote control on ZTE and Prestige Phones

Hello everyone, i have a problem with Quick Support app. It is installed on 2 devices - Prestigio PSP5545DUO and ZTE BLADE A610. I can not use remote control fully via my Mac. I'm able only to see the screen and not able to manage it. I downloaded add-ons for each device, still not working properly. These ad-ons are old, issued in 2015. What should I do?

This article ( https://community.teamviewer.com/t5/Knowledge-Base/Supported-manufacturers-for-remotely-controlling-Android-devices/ta-p/4730) says that these devices are supported.