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Posted by Michelle
Henagon

Report scam

these people messed up my laptop badly, and promised 4 hjours ago to refund me 100 dollars and told me not to close teamviewer, so I have'nt.  Then these Indian men asked for access to my account and talked me into trust, but now no money, no response, etc... I am about to report this to the FTC

6 Replies
1 Accepted Solution

Accepted Solutions
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Report scam

Hi Michelle,

Please refer to the following link for more information explaining what you are experiencing.

https://community.teamviewer.com/t5/Knowledge-Base/TeamViewer-and-scamming/ta-p/4715

Please also disconnect/ turn off your computer immediately as TeamViewer is not invlolved in these activities.

All the best,

Jonathan

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6 Replies
Posted by Former Staff Jonathan
Former Staff
Solution

Re: Report scam

Hi Michelle,

Please refer to the following link for more information explaining what you are experiencing.

https://community.teamviewer.com/t5/Knowledge-Base/TeamViewer-and-scamming/ta-p/4715

Please also disconnect/ turn off your computer immediately as TeamViewer is not invlolved in these activities.

All the best,

Jonathan

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Posted by adestefa
Henagon

Re: Report scam

My stepfather has fallen victim to these people multiple times.  I live about 2 hours from him, so I can't just be there.  He has issues with his memory, and they have figured this out - so they hit him multiple times because he forgets - even though I've done everything I can think of to help remind him not to do this.  He has a service contract with a local company who he is supposed to call if anything is wrong - he's not to trust anyone who calls out of the blue to tell him something's wrong (????).  Sigh.  

So, I am here looking for a solution.  I would llike to be able to remote into his computer to see if someone else has access to it, and shut them down.  Is that possible to do with this software? 

Posted by Former Staff Jonathan
Former Staff

Re: Report scam

Hi adestefa,

Thanks for your post!

Sorry to hear about your step-father and the trouble with the scammers. It is great that you are able to help him using TeamViewer. You can connect to him using TeamViewer and you will be able to determine if someone else is connected.

The TeamViewer panel that pops up when connecting to a remote computer will list any user that  may be connected and this is how you can tell if someone else is connected.

2017-10-04 15_36_11-screenshot2.png

 

 

 If you do see that someone else is connectedd besides you, then you can terminate the entire session by clicking the -X- at the top right of the TeamViewer panel.

I hope this can be helpful for your situation.

Jonathan

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Posted by adestefa
Henagon

Re: Report scam

Thanks Jonathan!

Can the other party delete my connection?  Is there a way to block someone or an IP address?  

Thanks, 

Amy

Posted by Former Staff Jonathan
Former Staff

Re: Report scam

Hi adestefa,

Thanks for your response.

Another party would have the same functionality as you when they are connected, so if they click on the -X- on the TeamViewer panel the session is terminated for all users who are connected.

There is not a way to block IP's with TeamViewer but you can use a black/white list so that you can add your TeamViewer ID from the computer you use to connect to your step father.

The black/white list would need to be set up on your step fathers computer for it to work properly. You can even do this while you are connected to him.

Black_and_whitelist.png

 

To access the options click on Extras>Options>Security. Then click on Configure black/white list at the bottom.

You can switch the option from Deny the following partners to Allow the Following partners and then clcik ADD. Then you will want to click on Manually add contact to the white list. Here you will enter your 9 digit TeamViewer ID from your local TeamViewer. Click ADD once more at the bottom to save the changes.

Once this is done, you will be the only person who can connect to your step father's computer. Keeping in mind that he does get support from the 3rd party tech company, you can always add their credentials to the white list once they provide it to you.

Let me know if this helps.

Jonathan

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Posted by adestefa
Henagon

Re: Report scam

Thank you for your responses, Jonathan. 

Is there a way for me to prevent my step father from making changes?  Like a “super user” for it?  I have no doubt the people who call are giving him instructions for giving them access through this tool.  They are SO manipulative, and he is such a nice person, it just doesn’t occurr to him to tell them to go “fly a kite” (or something stronger).  Once I have access, I would not want him, even, to be able to change the settings.  I suppose I could set up myself with admin login on his machine, and give him only a user login.  Would something like this work? He really only uses his computer for email and internet.  

I appreciate your answers so that I don’t go through the process only to find I can’t REALLY do what I want to - which is: protect my stepfather. 

Thank you again, 

Amy