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Posted by Bianka
Digon

Reset Teamviewer ID on cloned iOS device

Hi all

I cloned two iOS devices with basic apps incl. teamviewer. But they all have the same teamviewer ID. How can I change it?

Thanks

Bianka

13 Replies
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Posted by TeamViewer Staff
TeamViewer Staff

Re: Reset Teamviewer ID on cloned iOS device

Hi Bianka,

Please have a look at my post in this thread for cloned IDs on computers.

Are you using the QuickSupport app on iOS? Which devices are effected?

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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9 Replies
Posted by Bianka
Digon

Re: Reset Teamviewer ID on cloned iOS device

Dear Julia

Thanks for the quick reply, but iOS is missing.

The devices are two ipads with iOS 10.3 on it. Both have Teamviewer app on it (https://itunes.apple.com/de/app/teamviewer-remote-control/id692035811?mt=8#). Even if you delete the app and reinstall it, the id on the clone is the same as on the master device.

Best

Bianka

Posted by TeamViewer Staff
TeamViewer Staff

Re: Reset Teamviewer ID on cloned iOS device

Hi @Bianka,

Could you kindly clarify what method or tool you used to clone the two iPads?

Are you just meaning that you did a backup and restore, from one device to the other, using iTunes for example?

Regards,
Jeremy
TeamViewer Quality Assurance Engineer
Posted by Bianka
Digon

Re: Reset Teamviewer ID on cloned iOS device

Dear @Jeremy

I tested two ways, one is with a backup image on itunes, the other is with the backup over iCloud. Both didn't work. I also tried to uninstall teamviewer and did a backup with itunes to reinstall it later. The iOS system saved the ID and used it again. Maybe I have to wait a week before I reinstall it again?

Do you need more information?

Best

Bianka

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Reset Teamviewer ID on cloned iOS device

Thanks for the info. Could you try the following?

  1. Uninstall the TeamViewer app from both devices.
  2. Reboot both devices.
  3. Reinstall the app onto both devices from the Apple app store.

Do you get a different ID now? Let me know whether this works or not!

Regards,
Jeremy
TeamViewer Quality Assurance Engineer
Posted by Bianka
Digon

Re: Reset Teamviewer ID on cloned iOS device

Dear @Jeremy

I have tested it with the resulted that both have again the same ID. Any other ideas?

Best

Bianka

Posted by TeamViewer Staff
TeamViewer Staff

Re: Reset Teamviewer ID on cloned iOS device

Hi @Bianka,

I've just sent you a PM...

Regards,
Jeremy
TeamViewer Quality Assurance Engineer
Posted by komppolla
Henagon

Re: Reset Teamviewer ID on cloned iOS device

I have the same issue with 2 iPhone x
Posted by komppolla
Henagon

Re: Reset Teamviewer ID on cloned iOS device

Please help
Posted by 5maggio
Electron

Re: Reset Teamviewer ID on cloned iOS device

the same issue with two iphones

no solution yet?

thanks

Posted by fredkilbourn
Henagon

Re: Reset Teamviewer ID on cloned iOS device

also having this issue with a phone backup restored to a new phone

Posted by Schvetsoff
Photon

Re: Reset Teamviewer ID on cloned iOS device

I have this problem too. On two iPhones
Posted by mkofski
Trigon

Re: Reset Teamviewer ID on cloned iOS device

Bianka,

I hav had the same thing happen on Macs when clients have cloned a new machine.  First saw it 2 or 3 years ago and was told by TV support that there isn't a fix.  When supporting the cloned pair I have to have only one turned on.  Then after I'm finished I have that machine shut down and ther other turned on.  Not an attractive fix but all I could come up with.  Obsiously thsi wouldn't work if I can trying to connect to the cloned machine from the original machine.

Mike