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Posted by Max-TTS
Digon

SOS button doesn't work after restart

When I create a QuickSupport module with an SOS button added into it, Teamviewer creates a folder into C:\Users\%username%\Local\TeamViewer\CustomConfigs\

beause of this the SOS-button goes to:
C:\Users\%username%\Local\TeamViewer\CustomConfigs\<ID>\TeamViewer.exe

After a reboot of the system however, Teamviewer.exe is removed from this directory, while every other single file stays intact.
TVerror.PNGPrior to system reboot.

Then, after the system has rebooted, I want to start again via the SOS button, I recieve the following error, and with the folder opened I see the following:
TVerror2.PNGAfter system reboot, file missing, and the shortcut doesn'have a destination anymore.

Please consider the environment before posting on the internet.
4 Replies
4 Replies
Posted by Rogerio_Schmidt
Photon

Re: SOS button doesn't work after restart

I have the same problem, identified the cause?

Posted by Magalie
Photon

Re: SOS button doesn't work after restart

I have the same problem! It happens really often! Can somebody help or have an explanation for that??

Posted by jerre
Henagon

Re: SOS button doesn't work after restart

Same Problem.  Have to reinstall every time on Windows 10

Posted by maxtexman
Photon

Re: SOS button doesn't work after restart

I have the same issue.  Teamviewer, is there a fix for this yet?