Posted by PPM_ROJ
Digon

Saving the chat transcript

Is there some way to save a copy of the chat transcript either just before or after closing a session? This would be handy to suppliment our support records, even a little text file would be handy.

I've searched and not been able to find a setting or button to do this and there did not seem to be much on-line either,

In an  ideal world I'd like each message to have the username and time (with timezone) and the transcript to also include logs of other actitvities such as reboot/reconnects, file transfers, adding comments and attaching notes. I'm sure that such a feature would compliment the session recording feature.

Many thanks,

Roger.

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Saving the chat transcript

Hi PPM_ROJ,

We do not offer this at the moment, but I will create a feature request for you and forward this to our product management.

Julia
Senior Support Engineer - 2nd level Support
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10 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Saving the chat transcript

Hi PPM_ROJ,

We do not offer this at the moment, but I will create a feature request for you and forward this to our product management.

Julia
Senior Support Engineer - 2nd level Support
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Highlighted
Posted by Robert3
Henagon

Re: Saving the chat transcript

I agree, this feature would be quite helpful.

Posted by tan15
Henagon

Re: Saving the chat transcript

Would also like to have this feature.

It's been a year since the original post.  Any progress or schedule you can share?

...Tom

Posted by PPM_ROJ
Digon

Re: Saving the chat transcript

Hi Tom,

Sorry to say that I've not heard anything about this since Julia's original reply. Here's hoping for TeamViewer14...

Posted by tan15
Henagon

Re: Saving the chat transcript

ditto!

Posted by BarrieWells
Photon

Re: Saving the chat transcript

Considering the cost of the licence, I am a little surprised there has been no action on this after all this time.

Posted by Mantis2k
Digon

Re: Saving the chat transcript

Yeah, I don't think they actively develop this product based on how little has changed in the last 5 versions. Still no session chat save option... Among many other missing common sense features
Posted by PPM_ROJ
Digon

Re: Saving the chat transcript

bumping message in the hope that we get an update from someone at TeamViewer...

Posted by Ghakxon
Henagon

Re: Saving the chat transcript

Why was this marked as 'Solved'? It has been years and we are still unable to save chat transcripts. 

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Saving the chat transcript

Hello @Ghakxon 

Thank you for your message.

Please understand the Community is mostly user-based - as such, a specific post being "open" or "solved" does not indicate whether or not TeamViewer is internally looking in to or actively working on a resolution for any said issue.

A marked solution is moved to the top of the related thread, ensuring any new users who come across the issue do not have to scroll to find an official response or resolution. As such, this thread is marked as solved as we have indicated the feature request was submitted. 

As with any feature request, we cannot say if or when such a feature can be added - however, rest assured it has been forwarded.

Sorry for any confusion.

Josh P.
Senior Moderator

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