Service Queue spam/fake e-mail

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digital11
digital11 Posts: 1
in General questions

Hi all!

I'm part of an IT department and lately we've been receiving fake/spam Service Queue e-mails.

How do we know it's fake?

1:We don't know the people who need our 'assistance'. (every e-mail we get are typical English / American names)

2: We do not provide IT support to anyone outside of our company.

team 1.pngteam 2.png

 

Does anyone know how we can prevent such false service queue's ?

 

Beste regards,

Jelle

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  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Hi Jelle,

    Thank you for your post. 

    Can you please login to your Management Console and have a look at the Design & Deploy tab?

    You can access the MCO easily via the fullversion if you click on Connection --> Open Design & Deploy... 

    Can you please check if there are any QuickSupport modules created?

    Looking forward to your answer and wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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