Posted by tomdc
Electron

Sign In request failed! The server did not respond. Please try again.

I 've a new mac and I did install teamviewer, but I cannot login, always that error.  Normally I do get a add to trusted devices mail but he doesn't arrive.

How can I force to get this mail ?  I did already uninstall / install, changed password, reset password.  Nothing helps, also I see my pc's via the web portal but I can't connect due to the fact my client can't login.

1 Reply
Highlighted
Posted by iainwels
Pentagon

Re: Sign In request failed! The server did not respond. Please try again.

Hello tomdc,

Maybe this is a dumb question but did you install the right teamviewer? if you have a license on teamviewer 11 than you cannot log in in teamviewer 10 or 12 (or otherways)

I hope this helps,

Thank you for using teamviewer!

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people