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tomdc
tomdc Posts: 1
in General questions

I 've a new mac and I did install teamviewer, but I cannot login, always that error.  Normally I do get a add to trusted devices mail but he doesn't arrive.

How can I force to get this mail ?  I did already uninstall / install, changed password, reset password.  Nothing helps, also I see my pc's via the web portal but I can't connect due to the fact my client can't login.

Comments

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello tomdc,

    Maybe this is a dumb question but did you install the right teamviewer? if you have a license on teamviewer 11 than you cannot log in in teamviewer 10 or 12 (or otherways)

    I hope this helps,

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
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