Submitting A Ticket

Gallus
Gallus Posts: 1
in General questions

Recently someone connected to my computer via teamviewer and made some purchases using my PayPal account. I have the connection log but I need to get the IP address to report to the authorities. I tried submitting a ticket but, it asked for a license number which I do not have as I have a free license account. How would I go about submitting a ticket without a license?

Comments

  • Jackinabox
    Jackinabox Posts: 41 Staff member 🤠

    Hi there Gallus,

    Please contact our special team which handles such cases at privacy@teamviewer.com

    You will not need a license to contact them, just send them an Email with as much relevant information possible.

     I hope all works out well for you.

     Regards,

    Yuhi

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