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Posted by prindhorn
Photon

Suddenly got downgrade to Free License from Business License. Any fix?

Hi,

I have bought TeamViewer Business License and have been using it without problem since April. Today afternoon, when I log in to teamviewer management console web, I can still see status "Business" under my account name and I have reassigned license to new devices.

However, when I logged in again this evening, the status of my account on TeamViewer Web is now "Free" and it did not display as "Business" anymore. Consequently, I cannot reassign the license to new devices.

Is there anything wrong with the licensing system? How do I fix this?

Regards,

Prindhorn

1 Reply
1 Reply
Posted by bartlanz
Heptagon

Re: Suddenly got downgrade to Free License from Business License. Any fix?

You are going to need to reach out to TeamViewer Support to see where your license has been asigned too.

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Bart Lanzillotti
We Do IT USA
www.wedoitusa.com