Posted by Community Manager
Community Manager

Sunsetting the multi-window user interface

Hi all,

We would like to announce that TeamViewer will discontinue offering the multi-window user interface on July 9th, 2019.

Since its first release in March 2018, we were continuously working together with our users and customers on making the one-window user interface smarter and better with every release.

We want to thank all our users and customer who provided us with their feedback and input on every TeamViewer iteration. This feedback was crucial to allow us to deliver an easy-to-use and state-of-the-art contemporary design.

We are happy to say that the new user interface is both future proof for new and exciting features to be added as well as ready to support our customers' different professional TeamViewer usage.

Following our goal to provide you with the best experience when using our software, we continue working on the TeamViewer user interface to secure meeting our customers' needs also in the future.

Switching to the one-window interface

If you are still using the old multi-window interface, you can switch to the new interface with six easy steps already today:

1. Start your TeamViewer (with the old interface).

2. In the main menu, click Extras and choose Options. The Options Dialogue Box will open.

WIndows_User_interface_v14_old.png

3. Select Advanced in the TeamViewer Options.

4. Tick the box next to Use new user interface.

2_Options_Advanced_Use_new_user_interface.png

5. Click the OK button in the lower right-hand corner.

6. Restart TeamViewer to apply the new interface setting: 

WIndows_User_interface_v14.png

Please note that the option Use new user interface and the possibility to switch back to the old interface will be removed on July 9th, 2019.

What are the benefits of the new interface?

Using a one-window interface allows you to focus on what is essential for you. See what´s currently relevant for you in one window and choose between the Remote Control, Remote Management, Meeting, Computers & Contacts or the Chat tab.

And independently of the tab you prefer working in: you can always make a remote control connection to a TeamViewer ID via the Instant Connect control at the top of the TeamViewer client.

To make it even more convenient: TeamViewer will always restart in the tab you had open before closing the software.

Another significant benefit for you is the possibility to re-size the TeamViewer window into the size, which is the most comfortable for you. Do you like it smaller or larger? Just choose your best fit.

And of course: TeamViewer will always restart in size, you defined before closing the software.

Don´t hesitate and activate the new interface today and start exploring a new and better way of working with TeamViewer.

For further information, please also read our Knowledge Base article about the TeamViewer User Interface.

Thanks and best,

Esther

51 Replies
Posted by wgdively
Henagon

Re: Sunsetting the multi-window user interface

The new interface is horrible and bulky. I just need a pane for accessing contact's computers easily, which the old interface was perfect for. I can't hid the detailed view of the contact pc on the new interface, so it's huge. Trying to resize only works to a small part, and the window is still MUCH bigger than I would like. Really hate this new interface, and wish I could have a standalone for contact PCs like I did before. Senseless to discard it and prevent it.

Posted by syslink
Digon

Re: Sunsetting the multi-window user interface

I agree. It looks like electron based apps. For me, the current Teamviewer GUI is useless, ugly and nonfunctional.

Posted by Reddy
Digon

Re: Sunsetting the multi-window user interface

we are using Teamviewer for many years. but, now we MUST use this useless new interface, so we canceled our contract. 

nice teamviewer... really nice... :-( 

Posted by syslink
Digon

Re: Sunsetting the multi-window user interface

I agree removing the old interface from settings was a very bad business move in my opinion. Though, on the other hand, people are strange and there is a quite good chance that the new interface will be accepted with the enthusiasm of most customers.

Posted by muttley1
Electron

Re: Sunsetting the multi-window user interface

You could learn a lot from Microsoft's disastrous ditching of the start menu.
Your decision to 'sunset' the classic interface your users know and love I think is a mistake.
Forcing the change will only cause resentment.
I tried the new interface back in 2018 when it was first rolled out.
But it needs several more mouse clicks to do what I need to do.
I've stuck with TeamViewer since V8.
V14 is brilliant.
Best application in its field.
But I miss my docked contacts list next to the main window!

Posted by Staj
Henagon

Re: Sunsetting the multi-window user interface

Thank you for making me and my team's life just that little bit more miserable by wasting even more of our precious screen real-estate. All we want visible and accessible is the Contacts and Computer list, we don't need any of the other stuff always readily available. We all care more about our screen real estate than your UX designers' obsession with reducing click-through-counts and following the '3 click rule' for various UI workflows, but thanks for all the useless whitespace on the right and bottom left, very helpful. We have 1x3 or 2x3 1080p monitor setups and the width is double and now takes up an entire third of a screen but hey, thanks for the dedicated 350x475 area of the list of Available services we're never going to use, ever.

Honestly, if there any other option out there that had was as resilient and effective with the actual remote desktop experience as TeamViewer (as opposed to all the other fluff you've added over the years) we would have ditched this software stack ages ago. I sometimes wish we could just license the core technology and make our own user interface (Or even just some comprehensive URI handlers to immediately launch sessions, bypassing UI completely) instead just to avoid this annoying **bleep** with change for the sake of change and micro-optimisation of UX.

Posted by falarcompaulo
Henagon

Re: Sunsetting the multi-window user interface

The new user interface is horrible, that said, removing the option to old interface is a bad move.

New interface is ugly.
Posted by Pilgrimlea
Digon

Re: Sunsetting the multi-window user interface

As a business owner, sales director, and executive director of software development, I am appalled at TeamViewer's total disregard for their customers. Forcing change upon customers when customers repeatedly say they don't want it, is simply a great way to open the door and invite competition to come in and take your customer's hearts. I have tried hard to help TeamViewer see how disgusting their actions are, but it continues to get worse. Come on competitors, it's free range! Unless TeamViewer knows how to say sorry and backpedal, of course.

Posted by mike18
Henagon

Re: Sunsetting the multi-window user interface

I'll try to be constructive. Here are a couple of suggestions:

1. Instead of just removing the "Use New Interface" option, change it to, "Use Classic Interface" option to keep existing customers happy. I see there's just a blank space now where it used to be.  To keep your devs happy, let us old customers know that if we want to use NEW upcoming features, we must switch to the new interface. That way the devs are only working on one application.

2. Make the "details" half of the window collapsable so it doesn't needlessly take up so much screen real-estate.

One last thought - forcing changes on an existing customer base is never a good idea.  I'll keep usng Teamviewer because it is a great app, but you should show your existing customer base some appreciation by listening to their  feedback...

Thanks.

Posted by pavichokche
Digon

Re: Sunsetting the multi-window user interface

This new interface is pointless, you're changing things just for the sake of changing them. All of your "benefits" are pretty much nonsense. Being able to focus on what you're doing? What, like we couldn't move our eyes across one window before?

Also this "we've been taking feedback from our users" is total **bleep**. The new UI hasn't changed one bit since you came up with it. And judging by the overwhelming response from everyone, no one likes it.

Posted by ericus
Photon

Re: Sunsetting the multi-window user interface

I think it's pretty clear that the push here is to better advertise their other available services constantly on the hopes that it pushes more customers to pick up these additional licenses (remote backup, endpoint protection, etc etc). From the point of view of TeamViewer marketing teams (I'm guessing) it is painful to see their entire name/product line reduced to merely a slim, no-nonsense list of computers to connect to.

For the sake of new, or perhaps non-commerical (and possibly future licensees), it makes sense to have your entire suite of tools "on display" and available to add-on with a couple of clicks. For that, the one-window interface makes total sense.

However, for existing, long-time commercial-use customers, forcing workflow changes and then needlessly eliminating a legacy, much-loved and simple/efficient interface... that doesn't make much sense. 

Consider that these customers are much more likely to already be aware of these other product offerings of yours, and have chosen their toolset for many reasons. And every year when it's time to renew the contract, there is a chance to discuss upgrades, add-ons, and more. 

In sum, I'll echo the sentiment here- I was mildly annoyed when the new interface was released, mostly because I was hoping for other improvements to the existing, simple interface instead of something totally different, less functional, and much more bulky. However, I let it go since I was able to simply switch over to the legacy interface and get back to work. Then, reading that this option was eliminated entirely, the "mild annoyance" turned into actual frustration and a bit of anger- feelings which will be felt likely every time I pop open the window and have to stumble through it to try and do what I need to do.

Posted by Vinnceros
Henagon

Re: Sunsetting the multi-window user interface

I agree with all the other IT Professionals on this thread, the new UI is an eye sore! 

What was wrong with allowing the user base to keep the Classic Interface? Are you really that surprised that it is disliked by everyone who uses it? And, there are lot of other options which are out there, which will be looked into by many companies now, the least of which is **Third Party Product**, Remote Desktop Manager, etc. 

I believe TeamViewer's demise at their own hands is all but a forgone conclusion at this point. 

 

EDIT: 

I was forcibly upgraded to version 14 today, but my company does not use v14 -- we use v13, and have a custom Quick Support (complete with our own logo) in that as well. 

I got a call from an employee a few minutes ago and I was unable to assist her because of TeamViewer upgrading me to version 14!!! I had to fully uninstall and remove all the settings and then reinstall v13, which I thankfully keep a copy of in my computer! 

How in the world do you think companies can do business, when you limit their ability to use the Partner ID function?! Seriously, I am beyond livid that I just had to uninstall and resinstall and then sign in all over again, just to try to help an employee whose PC and cell phone and tablet I used to be able to get to with ease, using v13! 

This is completely unacceptable, TeamViewer!!! 

 

Posted by Pilgrimlea
Digon

Re: Sunsetting the multi-window user interface

Great post @ericus! You express a lot of my feelings. I know that I for one am very well aware of their other offerings (we could start another rant about how they insist on bombarding all of our employees with marketing emails asking how much they would pay to upgrade and that kind of thing even after I repeatedly tried to unsubscribe the rest of the team & complained about their spamming behavior) so I certainly have no use for that kind of marketeerish behavior. And ironically, they state that the new interface was born from carefully listening to user requests. Yet I have for years been requesting something as simple as dual columns for the computers  and contacts list and I still don't have that. I also told them when the new interface first showed up that I don't like to have everything on one window because then it makes more loops to jump though to get from chat to connection and back. Here's how I like to run;

 TV old interface.png

Posted by G-Man
Digon

Re: Sunsetting the multi-window user interface

I've hated this new user interface since the begining, but dealt with it by switching back.  Now I lose that option?  Jesus, I pay enough each year for my Premium account, why not listen to your customers !!!

Posted by GoTekno
Henagon

Re: Sunsetting the multi-window user interface

I cannot agree more with how horrible of a choice this was to change and force users to use.

Bring back the option to switch back to the old classic interface.

Severly dissapointed after how long we have used and paid for this expensive product.

In what way does it help to remove the ability for those who hate the design to switch back?

This huge ugly block on the side of my monitor is an eyesore and completely worthless.

I have downgraded to version 13 for now.  Does anyone have a link back to a previous version of 14 with the classic mode still available?

Posted by DanielB
Digon

Re: Sunsetting the multi-window user interface

So I get Two Options "More information" and "OK"

Well, it's not Ok the newer interface is/was unusable due in part being locked to a single menu at a time.

This is a downgrade.
So whats in More information?
Oh, there's no way to turn it off in fact it's now mandatory.
not ok.PNG

Would downgrading all sites to Teamviewer 13 fix this issue of the broken interface?
Seeing as this newer interface is a downgrade anyway I don't see much loss.

Again this is not ok and I need to find some way to turn this off.

Posted by RycoDePsyco
Henagon

Re: Sunsetting the multi-window user interface

I can live painfully with the new design if, in the chat view and clicking on the Teamviewer program, the headline TeamViewer input id field, this is automatically marked.

Now I have to click with the mouse 3 times into the input-ID-field to enter a new ID !!!
If before another program was in focus.

I also have to switch computers and contacts !!!

Furthermore, I now have a monitor menu that I do NOT need!
But space wasted!

All because the chat window consumes a bit more resources.

Posted by RycoDePsyco
Henagon

Re: Sunsetting the multi-window user interface

I forgot, the new window is just too big!

Monitoring can not hide!
Advertising nobody wants for a very expensive product.

Posted by BertM
Electron

Re: Sunsetting the multi-window user interface

After my teamviewer installation was automatically updated this morning, I was pretty upset with the new user interface. There was lo longer the option NOT to use the new User interface.

I uninstalled teamviewer and used an old 14.1 version to re-install. Then removed the tick in the box for the new UI and disabled automatic updates.

I guess I'm good now until TV15.

Posted by jgarayua
Henagon

Re: Sunsetting the multi-window user interface

They do not hear the users, they impose their changes. The feedback they used to ask the users whether we liked the new interface or not was a waste of time. I would like to see the results of that feedback. Surely they compare it with the millions of users who use teamviewer and say that we are a minority, but they forget that not all the millions of users use this forum. On the other hand, my serious reports of problems come from 2014 and have never been fixed. They have removed all the practical options to the old versions to force us to update their subscription model. It's a shame that they only focus on marketing and not on our real suggestions and needs. 

Posted by justcalldave
Henagon

Re: Sunsetting the multi-window user interface

i have over 4000 computers in my list and this company acts just like microsoft where they don't care about user feedback at all and want to force me to use an integrated contact window that does not work for my company and employees and if there is no option i'm leaving teamviewer for good. amazing how a company will shoot itself in the head and not understand why customers are leaving.. CUSTOMER FEEDBACK MATTERS AS YOU WILL SEE WITH DECLINING SUBSCRIPTIONS. you've made your bed and this is the last straw i'm done with teamviewer. looks like i have one month to switch. what is not being realized is we get all our clients to buy it too and that will not be happening ever again. you will be missed but the **bleep**'s at teamviewer have sealed your demise

Highlighted
Posted by evanly
Digon

Re: Sunsetting the multi-window user interface

Not excited, this is STILL slow and annoying, after 18 months of development.

Why is there simply not an option to choose which 'Tab' shows up by default?

Contacts and Computer list should be the tab that shows up first.

I don't need any other tabs, frankly. If I needed to access my own ID/Pass, connect to a remote PC with an ID, use any of the unpaid add-on serrvices I don't need or want, or have a Meeting, I would click on them.

This is not one of those changes that is a hard band-aid to rip off and everyone will get used to, it's just an awful decision. It's backwards, annoying, and detracts value from the software we are paying for. May I please have a rewable discount for the loss of productivity?

Side note, the new interface performance is not good. How on earth am I waiting for UI updates to happen (EG. clicking on a computer in the list, whole UI locks up, window resizes randomly for a full second, then updates). How can it be slow and laggy at this level of maturity.

I am genuinly regretful to sound so scathing, but this situation is rediculous.

PS. ProTip: Hide 'Custom Device Information' for a slightly faster UI refrsh when swapping between PCs in the list.

 

 

Posted by scrolldown
Digon

Re: Sunsetting the multi-window user interface

HATE the new interface and that we are being forced to use it.  HATE that you have buried the commonly used properties section so deeply that time is wasted just getting to it. 

I do not believe for one minute that these changes are the result of user requests and input.  You've put someone in charge that has NO knowledge of what the END user wants and needs.  

BAD, BAD, BAD.  Before all these changes, I was 100% behind Teamviewer.  Now, as soon as our contract is up, we'll be switching.  

Does anyone know who is in charge at Teamviewer?  I'd like to write to them to let them know what they are doing does not represent the needs of the users.  

Posted by scrolldown
Digon

Re: Sunsetting the multi-window user interface

Lets all wander over to https://www.teamviewer.com/en/support/ and submit tickets to voice our discontent.  

Posted by Pilgrimlea
Digon

Re: Sunsetting the multi-window user interface


@scrolldown wrote:

HATE the new interface and that we are being forced to use it.  HATE that you have buried the commonly used properties section so deeply that time is wasted just getting to it. 

I do not believe for one minute that these changes are the result of user requests and input.  You've put someone in charge that has NO knowledge of what the END user wants and needs.  

BAD, BAD, BAD.  Before all these changes, I was 100% behind Teamviewer.  Now, as soon as our contract is up, we'll be switching.  

Does anyone know who is in charge at Teamviewer?  I'd like to write to them to let them know what they are doing does not represent the needs of the users.  


@scrolldown, I think all of us porfessional users are with you. But trying to get that across to the actual product managers & decison makers at TeamViewer... You might as well spend your time talking to the fence posts. At least they wouldn't talk back!

Posted by scrolldown
Digon

Re: Sunsetting the multi-window user interface

From Teamviewer:

"I understand your position but according to the feedbacks received from customers all around the world more people like and consider the new user interface more user friendly, according to this since 1 month ago this is the only user interface that will be available, it is not posible anymore to use the old user interface."

If that is the case, then how come all the comments are negative?

Posted by qsnexus
Henagon

Re: Sunsetting the multi-window user interface

Please bring back the option to use the classic interface in TeamViewer v14.4+.  I have 100's of computers and the docked and always visible Computers and Contacts list is a must have for me.  The new interface in regards to this is lacking in two ways, one the listing cuts off long names (like over 12 characters) and the other is the listing window is not resizable!  My list of computers has long names for many of them and the new user interface cuts off the names so that they are not displayed in the list as well the window that they are displayed in is not resizable in the new interface like it can using the classic interface.  If we cannot get the ability to switch to the classic interface to fix this, the new interface needs to have the ability to add a docked and visible Computers and Contacts list (that has a re-sizable window); as seen in TeamViewer 14.3 and below.

Can someone PM me if they have 14.3.4730 TeamViewer_Setup.exe?  Looking for that specific version as it was the last one to contain the classic UI option.

Posted by qsnexus
Henagon

Re: Sunsetting the multi-window user interface

Can someone PM me a download link to 14.3.4730 TeamViewer_Setup.exe, or any 14.3.x version.  I already have 14.2.2558 but would like to get 14.3.4730 as it was the last release that contained the classic UI option.  My ticket that I placed today with TeamViewer Support, to request that previous version download link, was replied to with "We don't have the classic user interface anymore" and the link to this article and discussion thread.

Posted by Digit
Henagon

Re: Sunsetting the multi-window user interface

No no no!

Like many other pointed out, the new UI is bulky and takes up way to much space.

Here is a 2min mockup with some room for improvements, this is what you want when you have to deal with tens of thousands of computers on a daily basis. 

Also, rightclick on things has been a thing since the age dinosaurs, there is no need to remove that feature and put it 2 miles away and make it a leftclick for no real reason.TV.png

Back to the drawingboard with you and listen to the feedback in this thread because there are ALOT of valid criticism that you should listen to and do something about!

Posted by syslink
Digon

Re: Sunsetting the multi-window user interface

It would be the best to divide the program into two modules:

  1. "Main Window" section (It is only the title I mean the functionality first of all), which should only includes "Computer and contacts" and "Remote Control",
  2. "Add-ons" or "Professional Services" section (or however else - see point no 1) which should contains the rest of modules and all of those that will Teamviewer team will create in the future,

so that everyone could use it depending on needs (give us the possibility to personalize GUI - even allowing us to use only the new interface). There is a lot of real specialists who use teamviewer only for support despite to the fact they bought full version of software (corporate for instance - they need more channels, quick support module or ticket module ).

Of course, it's only my opinion.

Posted by Randor
Henagon

Re: Sunsetting the multi-window user interface

Worst move you could make.. I have 2 accounts and used the rip-off section on the left side of my screen, for ease and accesability. that is no longer an option.. Makes me wonder if there is another service out there that may suit my needs better.

You removed a feature that had no detriment to the end user, this is a HUGE mistake on your part and i really hope someone realizes this and brings back a feature that this user liked

Posted by Ximing
Atom

Re: Sunsetting the multi-window user interface

Why cannot keep two interface at same time? Do  you really hear the user feedback? The new interface like a **bleep** and I don't like it!!! Do you hear?

Posted by DanielB
Digon

Re: Sunsetting the multi-window user interface | It's Not a Bug, It's a Feature Interface

Steps to Resolve 'It's Not a Bug, It's a Feature.' Interface 

1. Contact TeamViewer-Support and report that the Interface is broken (because it is)
They will tell you that Its no longer supported (got to step 2)

2. Tell Support in that case you need the download link to 14.3.4730 as the Broken Interface is unusable 
You need to keep following up until they send you the functional version of TeamViewer (patch 14.3.4730) (Its a broken interface you will need to treat it a Mission-critical bug that MUST be resolved)

3. Sadly once you have the correct Installer you will need to turn off the auto-updates until the   'It's Not a Bug, It's a Feature' interface gets resolved.
This can be found here:

TeamViewer.PNG

(Also untick the "Use new user interface" and fill in the popup)
Hopefully, they fix the 'It's Not a Bug, It's a Feature.' interface soon.

4. After doing the above steps follow up weekly with there TeamViewer-support to find out how the 'It's Not a Bug, It's a Feature.' Interface repair is going.
(You have disabled auto-patching this is now a security risk so you must follow up consistently)

Last but not least Good Luck, I am unsure how TeamViewer let it get to this point, but I believe it will be on the users to get this resolved, Spend as much time with the support team as you need to get this resolved.


TDLR
Get Version 14.3.4730 (Last Stable Version) Install it, turn off the auto-update, follow up with Support until issue resolved.

Posted by Pilgrimlea
Digon

Re: Sunsetting the multi-window user interface | It's Not a Bug, It's a Feature Interface

Great work, @DanielB ! Keep it up. I'm not going to waste much time on TeamViewer anymore because all I've gotten for doing just that the last 4-5 years is increasingly blatant disregard, fewer avenues to submit tickets, and less and less customer-centric interfaces. As soon as we get figured out what the best option is, we're jumping ship. Best to you though!

Posted by orgAnice_Team
Digon

Re: Sunsetting the multi-window user interface

Why?
Who wanted the new UI?
Did You even ask the customers?
Where is the reason and the public customer survey for such an unreasonable major change?
We did not get asked about this kind of major GUI change and calling it sunsetting is a slap right into the face of Your paying customer base. Shame on You!

What is so wrong about multi user windows, if You have multi remote connections and multi monitors on Your desk? It's like "**bleep** Yeah get the new SingleCore CPU. So the CPU can focus on only one task at once for You!" or "Get the new OS for 1000$. it only allows You to open one programm at once, so that You can focus on it!" Please think a little bit about the upgrades, before unleashing then to the world and not just because You need an upgrade forced by the management!

Teamviewer gets more and more borked with every version!

We use Teamviewer since many years (version 5), but your very wrong business decissions make it almost impossible to keep teamviewer in our company. It's like Skype. Skype was great for many years, but since Microsoft bought it in 2011 it has been rendered meaningless and unusable for many customers.

This applies to Teamviewer, too. Despite the fact, that it was only a **Third Party Product** client with and private hosted gateway server, it got more expensive with every version and the update interval decreased from aprox.3 years to 1 year without any real benefit for the average user.

Adding the security issue at top of that (Teamviewer hacked etc,) I think we all should consider a change of remote software. Since money seems to bee the only language teamviewer management seems to understand.

THANK YOU YERY MUCH TURNING GOOD SOFTWARE INTO TRASH.

Posted by G-Man
Digon

Re: Sunsetting the multi-window user interface

I called support yesterday, and voiced my opinion.  They said they would put me on the "List" of users who hate this new interface.  I urge you to call and let them know.

They also sent me a download link to the June version 14.3.4730, which can use the old interface (just make sure you turn off the automatic update).

Posted by orgAnice_Team
Digon

Re: Sunsetting the multi-window user interface

opened a ticket. Requested a fixed version with option to switch back to the old UI and not the 

"Intuitive Desktop UI"

which is a big joke.

Posted by mkstokes
Henagon

Re: Sunsetting the multi-window user interface

We personally hate the new user interface. Why you took away the ability for an end user to make a choice between what you think is best and what they personally want to use I will do not understand. Why couldn't you leave the ability to choose between the classic interface and what you think is new and sleek?  some of us work for a living and need all the real estate we can get on our monitors. Your new interface takes up entirely too much room. The dockable single interface in the multiuser setting was great. Even your competition, log me in, has a thick client that the single view pain.

Bring back the ability for the end-user to make the choice between what kind of interface they want to use. Our at a minimum bring in the choice to have a dockable interface if we choose or a small foot interface. This was a horrible business decision to take away choices from your clients.

I do hope you actually pay attention to social media. You not getting good reviews over this last move

Posted by TeamViewer Staff
TeamViewer Staff

Re: Sunsetting the multi-window user interface

Hi there,

Thank you very much for your feedback regarding the new user interface.
We are aware that the window takes up too much space for some use cases and we will approach that subject.
Please stay tuned and we will inform you as soon as there are any news about it.

Wish you all a great start into the new week and all the best,
Christian
Senior Manager, Product Management

Senior Manager, Product Management
Posted by SBK
Henagon

Re: Sunsetting the multi-window user interface

I can't understand why you're patronizing the users. A choice whether to use the old or new user interface would still be useful.

Many users like me feel that the new interface is an absolute no-go.

I will go back to the June Teamviewer version and switch off updates. I hope you'll take note of the fact that the Replys indicate that apart from the developer, nobody thinks the new interface is good.

Posted by thetech
Henagon

Re: Sunsetting the multi-window user interface

Funny how some people say "it's for you" and then take away our options and it's NOT for us.  The new large window interface stinks.  I want to see ONLY the slim contacts window. Many/most of us don't NEED any of the other windows constantly on screen.  This is just another attempt to look like you are doing something "new" and "exciting" but actually making a program HARDER to fit into a user's work style.  So sad.


@Esther 
Posted by thetech
Henagon

Re: Sunsetting the multi-window user interface

The problem is that the developers are not actual USERS of their own product.  They THINK they know what will work well, but are not forced to use their changes on  adaily basis.  All of our users need a small, compact window for contacts and nothing more.  The new "interface" is actually a grab for more screen real estate, as though they are a bill board.  It add nothing more in terms of FUNCTIO at all.  It only takes up more real estate and requires MORE clicking.  Why???  Because someone had to prove they are needed at the company as a programmer or they feel they may not be needed - so, program worthless changes to point at something they "did."  :(

Posted by Pilgrimlea
Digon

Re: Sunsetting the multi-window user interface


@Christian_PM wrote:

Hi there,

Thank you very much for your feedback regarding the new user interface.
We are aware that the window takes up too much space for some use cases and we will approach that subject.
Please stay tuned and we will inform you as soon as there are any news about it.

Wish you all a great start into the new week and all the best,
Christian
Senior Manager, Product Management


@Christian_PM, you'd better inform us on this thread, because most of us professional TV users certainly aren't going to have updates turned on to find out! And a lot of us are probably going to have made the switch to one of your competitors by then as well if it takes too long to undo your grave mistakes.

Posted by scrolldown
Digon

Re: Sunsetting the multi-window user interface

Exactly.  We are a licensed user, and I've written Teamviewer multiple times about suggested improvements, but they don't listen.  Whoever is working on the platform is definately not an end user. 

So any suggestions for alternatives?  We won't be renewing our licenses.  Thanks. 

Another user just suggested Cloudberry.  Has anyone used it? 

Posted by Community Manager
Community Manager

Re: Sunsetting the multi-window user interface

Hi all,

Thanks a lot for your feedback.

We value your opinion, and we appreciate active and critical users! 

Please rest assured that we are reviewing all feedback and as @Christian_PM mentioned: we are already working on this topic.

We believe the best way to build a better product is in collaboration with our users. Your feedback is crucial for understanding your needs and solving the right problems. To achieve that we have our User Focus Program. In this program, you get exclusive previews and can give early feedback on ideas, concepts, and potential new features!

It would be an honor to have you in our program and we would like to invite you to apply for the program here: https://content.teamviewer.com/en/teamviewer-user-focus-program/

We are looking forward to receiving your feedback on the UI and other ideas, concepts, and potential new features soon.

Thanks and best, Esther

Posted by dgbslb
Digon

Re: Sunsetting the multi-window user interface

MUCH agreed!  This new interface is ridiculous to work around now!  Takes up WAY too much screen instead of only a couple of inches long list.  The option to still use the old list SHOULD have been kept for those who still prefer it :(  

Posted by beast-usa
Tetragon

Re: Sunsetting the multi-window user interface

WOW And I thought I was the only one the HATED the new interface! As most have said it's WAY TO HUGE! I hate it in Linux, I hate it in Windows!

I have rolled back to 14.3 in windows so I'm not forced into giving up a 1/3 of one of my screens for nothing! In Linux at least after EVERY TIME I open TV I switch to contacts (the only thing I care about), drag it to half it's starting size. (STILL TO BIG) But near as annoying as the Windows version!

I know if I post any other remote software in here it gets removed. But I have sugestions on what you may try instead of forcing the MONSTER HUGE WASTE OF SPACE. Like a few others in here I'm also trying other software. I have had TV business use since version 10 or 11. But this new interface, can't just open to contacts, recent connections... So many things sending me over the edge.

Maybe do this:
1. Let us choose the default start? I think most using this as our job only want contacts?
2. Maybe have one HUGE windows but have the contact list on the bottom and working window on top, with tabs (someone else does this)
suggestion-tv-bottom.jpg
contact list on the right or left working window next to it, with tabs. (someone else also does that) 
Right:
suggestion-tv-right.jpg

Left: (This being my favorite of the huge interfaces)
suggestion-tv-left.jpg
And like I said their are other companies that already use the interfaces I just posted. I like TeamViewer and would like to stay with TV. But this new interface needs to go!
(Of course you can add an area for your ads, special stuff... on the FREE VERSION)

Thank you.

Posted by Pilgrimlea
Digon

Re: Sunsetting the multi-window user interface


@beast-usa wrote:

WOW And I thought I was the only one the HATED the new interface! As most have said it's WAY TO HUGE! I hate it in Linux, I hate it in Windows!

I have rolled back to 14.3 in windows so I'm not forced into giving up a 1/3 of one of my screens for nothing! In Linux at least after EVERY TIME I open TV I switch to contacts (the only thing I care about), drag it to half it's starting size. (STILL TO BIG) But near as annoying as the Windows version!

I know if I post any other remote software in here it gets removed. But I have sugestions on what you may try instead of forcing the MONSTER HUGE WASTE OF SPACE. Like a few others in here I'm also trying other software. I have had TV business use since version 10 or 11. But this new interface, can't just open to contacts, recent connections... So many things sending me over the edge.

Maybe do this:
1. Let us choose the default start? I think most using this as our job only want contacts?
2. Maybe have one HUGE windows but have the contact list on the bottom and working window on top, with tabs (someone else does this)
suggestion-tv-bottom.jpg
contact list on the right or left working window next to it, with tabs. (someone else also does that) 
Right:
suggestion-tv-right.jpg

Left: (This being my favorite of the huge interfaces)
suggestion-tv-left.jpg
And like I said their are other companies that already use the interfaces I just posted. I like TeamViewer and would like to stay with TV. But this new interface needs to go!
(Of course you can add an area for your ads, special stuff... on the FREE VERSION)

Thank you.


Fantastic post! If TeamViewer doesn't want to listen to their users and make a small change, good luck on getting them to listen on a major change like this. I've been buying licenses from them since v10 as well and things are really spiraling downwards in the last couple years when it comes to listening to and helping their customers. If I wouldn't be so busy I'd probably already be settled on an alternative product, since I'm tired of beating my head against the TeamViewer wall.

Posted by DanielB
Digon

Re: Sunsetting the multi-window user interface

@Christian_PM @Esther 

Can we have an ETA on a fix, please?
"Please stay tuned and we will inform you as soon as there are any news about it."
It has been a month since your last update regarding the broken Interface patch.