Posted by sjazz
Electron

Suspected commercial use - form to report private use is broken

I'm having the issue described here:  https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

" If you believe you use TeamViewer exclusively for private purposes, please contact us through this form for TeamViewer Commercial Use Suspected."

However, the link (https://www.teamviewer.com/en/support/commercial-use-suspected?_ga=2.232309078.858688994.1520303336-... ) is broken.  How can I report that my use is private without this form?

Thanks,

S

7 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Suspected commercial use - form to report private use is broken

Hi sjazz,

The form is the only method.

What do you mean it is broken? I have just tested the link https://www.teamviewer.com/en/support/commercial-use-suspected/ and this is working fine.

Can you explain the issue or maybe try on a different browser?

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by kodansha
Henagon

Re: Suspected commercial use - form to report private use is broken

I am also experiencing this issue as of 3/27/2018. Tried both Chrome and Microsoft Edge browsers and both result in the same error page after the form is submitted:

umDeYqi.pngEdge errortvsuperr.pngChrome error

 

 

Posted by kodansha
Henagon

Re: Suspected commercial use - form to report private use is broken

Form error still persists as of 3/28/2018. Tried Chrome again and even Internet Explorer 11. Same issue occurs in both browsers.

IE 11 form error

Posted by kodansha
Henagon

Re: Suspected commercial use - form to report private use is broken

4/4/2018 and the form is still broken.

Posted by kodansha
Henagon

Re: Suspected commercial use - form to report private use is broken

Update: got the form to submit successfully. I was including the text from an e-mail TeamViewer support sent to me previously so that it could be referenced in the form and I suspect I hit a character limit on form submission. I wish the form could fail in a more graceful manner so that I could have realized sooner what was going on 😑

If anyone else encounters this issue, just pare down the text in the usage explanation box until the form submits.

Highlighted
Posted by tizianobergonzi
Henagon

Re: Suspected commercial use - form to report private use is broken

Error 404
1 Reply
Posted by Moderator Moderator
Moderator

Re: Suspected commercial use - form to report private use is broken

Hi there, 

Thank you for your posts.

Can you please try again to report your case? The page should now work again. 

Thank you and sorry for any inconvenience caused. 

All the best, 
Natascha.