TV 13 Licence upgrade ... again

Hi,

I always have the problem with login. I am using TV 13 with the app under windows 10. Mgmt console is working after I add my computer again.

The app doesnt log me in and it shows I have to upgrade my trail version. I do have the business version already.

Error: User and computer could not be matched with an account.

Why this is happening?

Regards Thomas