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Posted by littlelingzi
Henagon

Team Viewer - Why I can connect to my team mate after we closed the session ( this cause the security issue)

I asked my teammate to connect my machine via the Team Viewer to do pair programming. When done, I closed the window on my screen and we are all set. Then on the second day, I asked again for pair program and he just connected as he did yesterday using my old password. As he is Team Viewer session had my old password so he didn't need to even ask for the password. This is dangerous, why? As he could connect to me any time to see my inbox, email and etc?

Please let me know how to resolve it? I don't think Team Viewer is designed this way. And if your answer is "every time when you end your session pleases reset your password", I don't accept this answer as Team Viewer should not be a product like this which has to ask the party to reset the password each time.

Thanks. 

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Team Viewer - Why I can connect to my team mate after we closed the session ( this cause the security issue)

Hi @littlelingzi

Thanks for your post and welcome to TeamViewer.

Please have a look at this description in our Knowledge Base article All about passwords

(Here is a copy/paste of the text):

You can select whether or when you would like TeamViewer to generate a new random password for incoming sessions. 

Under Extras --> Options --> Advanced--> Under Advanced settings for connections to this computer --> Random password after each session --> Choose your option --> Click OK

The following options are available:

  1. Keep current: The new password will not be generated until TeamViewer is restarted.
  2. Generate new: TeamViewer generates a new password after each completed session.
  3. Deactivate: A random password is generated only once.
  4. Show confirmation: TeamViewer asks you after each session whether you would like to generate a new password

Hint: We recommend generating a new random password after each session.

I hope this information helps you.

Best, Esther

3 Replies
Posted by Community Manager
Community Manager
Solution

Re: Team Viewer - Why I can connect to my team mate after we closed the session ( this cause the security issue)

Hi @littlelingzi

Thanks for your post and welcome to TeamViewer.

Please have a look at this description in our Knowledge Base article All about passwords

(Here is a copy/paste of the text):

You can select whether or when you would like TeamViewer to generate a new random password for incoming sessions. 

Under Extras --> Options --> Advanced--> Under Advanced settings for connections to this computer --> Random password after each session --> Choose your option --> Click OK

The following options are available:

  1. Keep current: The new password will not be generated until TeamViewer is restarted.
  2. Generate new: TeamViewer generates a new password after each completed session.
  3. Deactivate: A random password is generated only once.
  4. Show confirmation: TeamViewer asks you after each session whether you would like to generate a new password

Hint: We recommend generating a new random password after each session.

I hope this information helps you.

Best, Esther

Posted by littlelingzi
Henagon

Re: Team Viewer - Why I can connect to my team mate after we closed the session ( this cause the security issue)

Thanks. It works. But I think as a good design the tool should come as default to get a new password each time after the session is closed. But if the user wants to keep the password then they can set up using your above procedure to "Keep Current"

Posted by Community Manager
Community Manager

Re: Team Viewer - Why I can connect to my team mate after we closed the session ( this cause the security issue)

Hi @littlelingzi

Thanks for your reply.

I will forward your suggestion to our product management.

Thanks again,

Esther