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Posted by Baston
Henagon

TeamViewer License

Good afternoon, we bought the TeamViewer, it is normal to appear "demo version" "license has expired" in the settings?

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3 Replies
1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: TeamViewer License

Hi Baston,

Thanks for posting!

Yes, this is normal. Your licence is carried on your account, so if you log out it will go back to the trial version until you log in again.

Business licence holders will see the opposite where their account is "Free"

As long as one of these spaces shows a licence, the licence is in use.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
3 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: TeamViewer License

Hi Baston,

Thanks for posting!

Yes, this is normal. Your licence is carried on your account, so if you log out it will go back to the trial version until you log in again.

Business licence holders will see the opposite where their account is "Free"

As long as one of these spaces shows a licence, the licence is in use.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by FkAyad
Photon

Re: TeamViewer License

Hi,

On my account I still have a worning saying "5 DAYS REMAINING", this is very stressing because I understand that I will have to pay again. 

How to fix this properly?

Thanks.

Khaled Ayad

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: TeamViewer License

Hi Khaled,

This is not broken. This is normal and expected behaviour.

Only one of the Fields under "Help" > "About TeamViewer" needs to show a license. As long as you are logged in, you will not lose your license and you will not have to pay again.

If there was an issue, we would display it on the front of the software. But you can see when you sign in that the "Trial" message goes away because your license has taken effect.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?