TeamViewer license

MichelaO
MichelaO Posts: 3
in General questions

I have license on my first pc but when I try to connect from un other pc, connection is closed because ( say the message) the use is not personal. I have connect the two pc, one license is not enought? 

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  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @MichelaO 

    Yes - only one side of the connection needs a license.

    Please make sure that you are logged in with your licensed account so that the software can recognize the license.

    Best, Esther

    Former Community Manager

  • MichelaO
    MichelaO Posts: 3

    I still have problem: the software doesn't recognised my license and stil blocks the connection from my pc connected. what can i do?

  • MichelaO
    MichelaO Posts: 3

    I have the same problem: i have bought licence but when I try to connect from my pc ( that I have connected) the software blocks the connection because the use seems to be without regular licence. can you help me? 

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @MichelaO,

    Thanks for your reply.

    As TeamViewer system records show that you have ongoing communication about your license with TeamViewer Support Team, kindly reply to the ticket for further assistance and communication please.


    Kind regards,

    Fiona

    Fiona_G
Trustpilot

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