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Monitoring - We fixed the issue which caused the degraded performance and we are monitoring the results as we send partial traffic on it. It looks good so far. Please see also our Status page.

Posted by Ali
Henagon

Connect to partner Error URGENT

When i try to connect to patner id then this error showing may i know how i can fix this Error see the attachment file.

error.png

Posted by elbea64
Tetragon

Re: Connect to partner Error URGENT

This is not really an error message. It is normal that after a trial period software will not work until you buy a license.

And I do not know what one can tell you in addition to the content of this message, as it is absolutely clear what to do. Maybe that most of us here, are not TeamViewer. The "us" in this message is either support or sales.

Two hints:
Read carefully when installing software - It might do what you select.
Do not shout "urgent" to someone, from whom you want help.

»We are all born unique, but most of us will die as a copy.«
Posted by Ali
Henagon

Re: Connect to partner Error URGENT

I install this with free not buy or trill for useing.

Posted by elbea64
Tetragon

Re: Connect to partner Error URGENT

The message says the host you want to connect to has installed it as a trial, not on your end.
»We are all born unique, but most of us will die as a copy.«
Posted by sashaa
Photon

Re: License question

I just submitted a ticket as well. Having the same problem. My account has a commercial block on it. I installed Teamviewer 12 for personal use a month ago and now the application displays a message telling me that the trial period has expired.
I uninstalled and reinstalled Teamviewer, deleted my account, created a new one with the same email, then with a different one, replaced it with a Teamviewer 11 install for private use, but it continues to say that the trial period has expired.
I am using it strictly for personal use. Please help me out so I can use the plain version. Thank you.

Posted by Matteo
Digon

Re: License question

Hi Sashaa.

You must have patience and wait for the answer to your ticket.

Math

Posted by Milkeh
Henagon

Re: The trial period has expired!

Sadly this did not fix the issue for me :(

Highlighted
Posted by imallett
Henagon

Session Keeps Timing Out Despite Being Disabled

Hi,

I'm attempting to download files from an older computer using an up-to-date Teamviewer 12. However, the session keeps closing saying it has timed out.

On both the sending and receiving computers, "Extras->Options->Advanced->Timing out inactive session" is set to off. Is there anything else I should be doing, or is this an error?

1 Reply
Posted by alamden
Digon

Re: TeamView Free does not allow connections.....

Hi. I have this happening.  But it is with the OSX version.  Is there a link for the proper host for OSX free version?  Thanks.

Posted by elbea64
Tetragon

Re: TeamView Free does not allow connections.....

TeamViewer website -> Download -> Mac -> Download Host

And vor v11:

TeamViewer website -> Download ->  Zu den älteren Versionen -> macOS (v11.0.66595): TeamViewer Host

»We are all born unique, but most of us will die as a copy.«
Posted by alamden
Digon

Re: TeamView Free does not allow connections.....

Thank you! The host works.  What do I use then if from that Mac, I want to access another computer?  Do I download the standard program? v.11? v. 12? Thanks.

Posted by elbea64
Tetragon

Re: TeamView Free does not allow connections.....

Yes, use the main program. You have all options that Host has and more ...

As you are using the free Version, you can update all installations to v12 but be aware, that v11 can not connect to v12.

»We are all born unique, but most of us will die as a copy.«
Posted by alamden
Digon

Re: TeamView Free does not allow connections.....

Thank you.  If I switch to v 12 do I have to have a separate host or else it will warn me I only have 5 minutes because it is the free version?  Once I get all this answered I will stop bugging you! Thx! 

Posted by elbea64
Tetragon

Re: TeamView Free does not allow connections.....

I don't understand what you do mean with "separate host"? I always install the full TV app and update it as soon as updates are available and never had a time limit
If you have only 5 minutes, then you are not using the free version. Looks more like you have used a trial of the commercial version or less likely your type of usage is suspicious as commercial use. The free version lacks a lot of business functions, but has no time limit. V12 will not solve this.
What do you see at the bottom of the main TV window?
main window

 

»We are all born unique, but most of us will die as a copy.«
Posted by sb67pro
Digon

Trial period expired

Hello together,

I am using Teamviewer Premium License. Most of my custumors have the teamviewer installed as commercial use. They don't work with it except for remote session for me.

One customer tried to use Teamviewer for its own to connect to another computer. A trial perod starts. Since that the computer displays the message "Trial period expired".

I told the custumor that he has to buy a license if he wants to use it. He only used it once an has no need for own use. Bit still the message is displayed. Is it possible to remove the message?

 

Thanx for your help

Posted by HooKsTeR
Photon

Re: Free version of TeamViewer Issues

I own 5 personal computers and I fix and maintain about 10 family members and close friends computers, I am not using Teamviewer for commercial use or monetary gain but the program now thinks that I am?

I've been using Teamviewer for many years and hope to continue.

Posted by Jacques
Henagon

Re: Trial period expired

I have encountered the same problem. 

an employee at one of my clients used to use teamviewer to connect to his machine at home.  Since I have added his computer to my profile with unattended access, he is no longer able to connect to his home machine, as he gets a message that the trial period has expired.

I have also advised him to buy a license, but was reminded that Teamviewer is free for personal use.

He is obviously now a bit frustrated with me since he no longer can connect to his home PC.

Posted by Keianster
Photon

Commercial Use

Today I have received a message showing that I'm using Team Viewer under commercial use. But I believe I'm the very typical personal user who only have two PCs.

I really don't get it why my use is miss-understood as commercial use.

How can I get it back to normal?

I like Team Viewer a lot, so I don't mind paying for my personal use.

But 500 USD is absolutely not proper for personal use.

Posted by mLipok
Heptagon

Re: Commercial Use

I'm just wondering how many connections and how much time together, amounted your connection between the two PCs in the past two weeks ?

Regards,
mLipok , AutoIt MVP

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Posted by Keianster
Photon

Re: Commercial Use

Thank a lot for your reply.

I have 4 devices total: 2 PCs, 1 iPhone and 1 iPad.

The connection time is very short, which is about 1-2 minutes one time. Because one of my PC is in the living room, so I use the other PC in my bedroom to remote it if I'm at home.

The main usage is monitoring a software which needs to run 24*7.

Posted by Michelles262
Henagon

Help with Teamviewer

Hi - My trial subscription expires, but I am not a business

How do I get the free version?

Posted by mLipok
Heptagon

Re: Commercial Use


@Keianster wrote:

 

The main usage is monitoring a software which needs to run 24*7.


It seams that this is your main problem.
It looks like this is a very important for you ?
How much ? Why you need 24*7 for personal use ?

Regards,
mLipok , AutoIt MVP

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

Posted by alamden
Digon

Re: TeamView Free does not allow connections.....

Thank you.  There's no reason my use should even appear potentially suspicious, so I will assume I have the wrong version and re-install!  

Posted by Micheal
Photon

Re: Complete Uninstall help

I am having the same problem.   I have submitted a trouble ticket and send multiple messages requesting a follow up.  I called the sales department who could not help me because I didn't have a license.  This is a good product and we appreciate the free version.  It would be great if the response to a trouble ticket could be improved.

Posted by Hgh0st
Photon

Free Version Trial Expired

Hi,

I called in to Team Viewer because I accidentally chose the 'commercial version' on installation and didn't think anything of it until now-- the trial has expired, and I can't start a session any more. My agent told me to post my ID here: [ID removed]. She said you would get it straightened out again for private use.

Thanks,

Ken

Posted by nicole82
Henagon

Reset to private use?

Hello!

When I downloaded TeamViewer a few weeks ago I accidentally selected business instead of personal use. Now the trial is up and it will not let me proceed with use unless I purchase a license. I will only be using this for personal use. How do I get this switched so I can keep using the program?

Posted by docmuniz
Henagon

Re: Complete Uninstall help

Having  the same problem with no response so far from tech support.

I'm using Version 11 on MacOS.

Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Free Version Trial Expired

Dear @Hgh0st

Thank you your patience. Please check your mails. :smileyhappy:

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Dan
Henagon

Re: Trial period expired

I have the same problem! There is no help from Teamviewer? :smileyfrustrated:

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Trial period expired

Dear Dan,

salvation comes...:smileyhappy:

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by mikemischler
Digon

Re: Reset to private use?

i installed incorrectly, i need to be reset to private use as well.

Posted by Dan
Henagon

Re: Trial period expired

Thanks a lot :-)

Posted by aamber69
Digon

Re: Trial period expired

Reyhan - Salvation details?

Thank you :-)

Posted by aamber69
Digon

Re: The trial period has expired!

My license shows as free in the Management box, but I still can't use my TeamViewer as the Expiration message keeps blocking me.

Aamber

Posted by aamber69
Digon

Re: Free Version Trial Expired

Hello! My ID is aamber69 and email is [email-address removed]

I have my license showing as "Free" in my account management area, but I must have done something wrong, as I can't access my computers remotely.  I am using them ONLY for personal use.  Thank you so much!!

Posted by eleo
Henagon

Re: Free Version Trial Expired

Same problem, with chrome app i can use as free trial. but the desktop app tell me trial expired when i always use tv as non-business user

Posted by sbasuval
Henagon

trial license expired

Hello, 

I made the misstake of installing Teamviewer as company/commercial user eventhough I only have it for personal use. I now tried uninstalling it and install again as personal user but still Teamviewer reports as trial license expired.

How can this be solved ?

thanks and regards

saravana

Posted by djluvrocks
Henagon

Trial Version Expired

Hello,

I am having issue after several years of Teamviewer usage. It seems I accidentally hit Commerical when I upgraded to version 12 sometime back and now the trial has expired and I'm being forced to contact sales or extend trial.

Problem is, I am a personal user and I don't need commercial license. So can you please convert my email id back to personal user so that when I start Teamviewer it wouldn't say Trial License Expired and show me mercy as a 'Free User'.

My email id associated with Teamviewer is [emailaddress removed]

Thank you!

Posted by LKenny
Digon

Re: Reset to private use?

Same with me
Posted by JedenTag
Trigon

Re: Reset to private use?

I think you need to uninstall, make sure the settings are removed, and reinstall.

TV_uninstall.png

Posted by mikemischler
Digon

Re: Reset to private use?

Is there an admin in this community that can help us?

Posted by mikemischler
Digon

Re: Reset to private use?

I uninstalled and reinstalled multiple times with no such luck.

Posted by ryaners
Photon

trial expired

hi , im a private user but today im getting trial expired message am i right in saying its free for personal use and if so what do i have to do now ?? ty

Posted by anorman
Photon

Re: The trial period has expired!

I am having the same problem.  Please keep me posted as to your success!

Posted by marsup52
Henagon

Re: Commercial Use

Trial version expired.... commercial use ... ??????

Have tried to uninstall, settings erased, reinstall but always same problem.

This computer is the computer of my wife. No commercial use. The computers are at home. We don't work. We are retired. Don't understand Teamviewer have determined  it's a commercial use. What can we do with that kind of problem ?

Posted by marsup52
Henagon

Professionnal use

Trial version expired.... commercial use ... ??????

Having this message is on the computer of my wife. Have tried to uninstall app, removing settings, reinstall but always same problem.

This computer is the one used used by my wife. No commercial use. We don't work. We are retired. She needs occasionnal informatic support. Don't understand Teamviewer have determined  it's a commercial use. What can we do with that kind of problem ?

Question: for personal family usage do the best is create just one Teamviewer account and put all computers in the group or create one account for each one (wife, me, my son) and group contacts to support them ?

Posted by Charles
Henagon

Re: Free Version Trial Expired

Mine has not expired yet but says I have 7 days left and no amount of cleaning the system and registry gets rid of it on fresh installs. My username is Charles and email is [Email-address removed]

I don't know what computer id you need to reset or do whatever it is you do.  If you want my computer id it is croll

Posted by Community Manager
Community Manager
Solution

Re: Your trial period has expired!

Dear all, 

Thank you for your post.

The “trial expired” status is not something that can be resolved in the Community. The Community is a place where we can give advice for best practices and how to get the most out of TeamViewer.

Therefore, I would kindly ask you to read this Knowledge Base article to get help regarding the expired trial through a contact form to reach dedicated TeamViewer staff members.

*IMPORTANT: Never post your ID or other personal information in the Community!

 

 Thank you for your understanding and have a nice day.

Best, 

Esther

Posted by sayman
Henagon

Re: RE: Free Version Trial Expired

I have the same problem. My email is [Email-address removed]

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: RE: Free Version Trial Expired

Hi all,

here the solution, if you received the "trial expired" notification.

Please see for further information here

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan