Although I have personal use of TeamViewer, it says me " Commercial Use Detected" and blocks me after 5 minutes.
I am a loyal Teamviewer user, I have been happy to use your service for a long time, thank you very much for the perfect service you provided, and I also recommended your software to many of my friends. But this evening I was suddenly misjudged for business users that I couldn't normally use your high quality free service, so I write this post for help.
I am student from China.I need to use the computer on my dormitory when I am in class.Long time usage has made me fall in love with this software. I really don't want to use other softwares.
same here, but I get the commercial use popup - I don't use it commercially and certainly can't afford the subscription for personal use. whats the deal? seems like there is no contesting the commercial use accusation ...
Thats how it will be @AlexisJane - we need a solution now, and Teamviewer will take up to 30 days? wont bother migrating back ... Like when **Third Party Product** went commercial only - suspect thats why most of us use teamviewer. What next? **Third Party Product**?
Thanks for the sharing, have submitted the request. How's going with your request has it been approved?
The free version has worked for me for 2 years. This problem started yesterday (30th May)
Getting the same issue. Thought maybe they are limiting the total session time for a day so I just tried again today - first atrempt. Logged me out after less than a minute saying I'd exceed the time and I have to wait 10 minutes to connect again.
This makes it useless. I don't have any indicator saying "commercial use detected" which is what I think the form is for.
It'll be hilarious if your reply is marked as a solution XD
Anyway, I have switched to **Third Party Product** and it's really good. Just need time to get used to.
Just trying to get a long enough session to run **Third Party Product** on my remote Mac!
Yeah did the same form, got same reply. Not sure why they requested the teamviewer version kog file as it dont not contain usage, just start up and shutdown info (ny teamviewer is active whenever pc is on and that's all the time).
The file they should have asked for is the Connections_incoming.txt file as it shows who you connected to (in my case it would be up to four different pc's/mobile devices) all of which are mine. So no commercial usage where I was paid for services in any way, only personal use for things my partner and I own.
Same issue here. Everything has been working fine for 2 years. All started not working yesterday. Something must have changed on TeamViewers backend.
Same problem. No problems all years then this suddenly happened. I only use TV between 2 PCs. How is this a commercial use?
I found what I was looking for however no assistance has been provided on any of the posts/replies etc.
How can I stop TeamViewer from closing after one minute?
I'm running TeamViewer to access my PC or my brother inlaws and do not operate as a comercial options. I do however access these PC's via my work laptop when they need help.
i have encountered the same problem, please restore my access back to personal use. thanks
suddenly yesterday mine lets me in to my home PC but for 1min then kicks me off with message:...
CONNECTION BLOCKED AFTER TIMEOUT - YOUR LICENCE LIMITS THE MAXIMUM SESSION TO A PARTNER, IMMEDIATE RECONNECTS ARE BLOCKED. PLEASE TRY LATER OR UPGRADE YOUR LIC.
CONNECTIONS TO THIS PARTNER WILL BE BLOCKED UNTIL XX:XX (15min later) each time
I use it to access my home computer from work, occasionally, used it once this week on tues., then this yesterday. Hardly commercial use
Hi, can i know why i get this message " This app seems to be used in commercial environments. your session will end within 5 minutes". But i'm only use it from my iphone to connect to my laptop. How to get rid of this? Thank you.
Same thing, after updating to the latest version. The way to bypass it for now is to use iOS (maybe same goes for Android, not sure) TeamViewer - no issues there for now.
Same issue here, have used TeamViewer for years for personal use and now this has happened in windows.
Seems to work ok under IOS on iphone.
Hi, sorry for the brief response. I've encounted this problem before (about a year ago) and after going to that link and briefly explaining my situation it was fixed. I have just had the same encounter again and after a quick google search i have found that link above and have gone through the process again. The whole process took me last time about 2 days.
so is teamviewer fixing this problem or can't we use the free version anymore on a windows PC or android phone.
I just went to do the form on the link above and it wants a logfile, don;t have one to upload and it want let me go past the request
I'll be honest, I'm shocked that this issue has been marked as solved. It's Friday here in Australia and I'm hoping to use Team Viewer over the weekend to access programs and complete my assignments. I can't wait 30 days for a response.
TeamViewer, PLEASE, help!!!!
As a personal user, I'd be happy to pay a small yearly fee. On a minimum wage and a student, I can't afford those business prices. Simply not possible.
Ive uninstalled it. Not worth the trouble. Someone suggested **Third Party Product** so am giving that a go.
@Damienb I had a quick look at that. I could only find business versions. Maybe I was looking in the wrong place. Is there a free/personal version? Thank you.
Thought I would comment here as this hasn't been marked as having a solution yet. Same problem, personal user, now can't use Team Viewer at all unless I buy a business licence. I don't use it for business use, so why would I?! Like many others, I have completed the "personal use verification" form, with a reply that says we are busy and will get back to you in 30 days. With the number of people watching these particular threads, I'd say a LOT are having the issue.
Suggestion to Team Viewer: If you can't get through the "personal use verifications" quicker than 24 hours, you should be allowing the user normal access until you can review their usage. Don't punish users when they haven't done something wrong. Innocent until proven guilty so to speak. Otherwise, your clients are all going to move to another platform and you won't get them back, resulting in losing potential business clients. Thank you!!
Sure is. I downloaded this: [Link was removed by a moderator]
Just make sure you change the alias of your computer to something you will remember. They have an app for phone too etc.
No registration required.
thank you for the link, but my "enable logging" wasn't ticked in options by default as I installed a free version.
Has anyone heard from Tech support, they have not made a comment here at all.
Further I cannot get incoming connections to my PC either from my I.T Tech support person, who is paying for a full business lic.
So I followed what the KB said on my previous post and led me to filling up a form the other day. I tried it yesterday but no luck. As of today, the only thing i did was to sign-out from Teamviewer software from my desktop then tried again and it's working fine now :smileyvery-happy: (no longer prompts that i'm suspected of using this for commercial use).
I'm not sure if it has something to do with the form that I submitted (Thanks Teamviewer Team! :heart: :heart: :heart: ), or maybe just a bug on the system then we must sign-out and log back in again.
Just wanted to let everyone know here that my TeamViewer has sorted itself out. I filled out the Personal Access verification yesterday so that seems to have fixed it for me.
Mine's fixed as well and I filled out that form the exact day this stupid issue happened.
Personal Verification Link: https://www.teamviewer.com/en/support/personal-use-verification/
You'll need your Device ID, which has steps here: https://community.teamviewer.com/t5/TeamViewer-General/What-is-the-Device-ID-for-the-Personal-Use-Ve...
And you'll need your TeamViewer Logs, which you can get by following the steps here:
Good on you. I tried to sign out and in again with no luck... will have to wait for TeamViewer to review my work log...
I tried logging out and back in as well, that didn't work
I think Team Viewer needs to have some personal pricing if that's the way they are going, rather that the very expensive business version which is not worth a personal user paying for
I wouldn't mind paying an annual fee to use the product
I have now done some trials of other options which seem to be working just fine
Mine now displays a fancy window apologising for the interruption and informing me I have exceeded the free threshold - then connects me and ives me a while 30 seconds.
Badly played Teamviewer !!!
hi i followed the steps to send in my inquiry please check and respond ASAP thanks so i can use teamviewer again
Sad that this is the end of an era. Used to love using TeamViewer to help my non-techy family and friends with their PC problems and then got unceremoniously dumped by TV for my kindness. Asked my family to uninstall Teamviewer and use the free "re motepc.com" product instead. Works like a charm for anyone interested ;>)