Highlighted
Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi Bankfodder

You are so right. This is a very arrogant and condescending way of treating loyal users. [comment removed per Community Guidelines - #6 - Just the facts, please]

I’m amazed the kind of response this thread has generated. The loyal users of TeamViewer are outraged.

[competitor link removed per community guidelines]

 

5 Replies
Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

This is something that concerns the majority of the users and we should be able to voice our opinion of a greedy decision of a non-caring top management. What is wrong with that?


Here they are:
https://www.teamviewer.com/en/company/leadership/?utm_referrer=https%3A%2F%2Fwww.google.com%2F

 

Posted by bazbsg
Tetragon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

If they want to charge for commercial use that perfectly acceptable and everyone has the choice to pay for that or use something else. What ticks me off is they promise free for personal use but they are not living up to their promise. Look it up in the dictionary. Commercial use means engaging in commerce or charging for your services, not how many times you use something or for how many minutes. Say what you mean or do what you say Teamviewer. If you mean free for use for up to N minutes then say that and again we have the choice to comply or use something else.

Posted by node
Henagon

Re: Commercial use suspected But I am not using it commercially

I have gotten this same notice and I have never used Teamviewer for any money, profit or gain. I have been with teamviewer since back in the 90s

Posted by taylorb100
Henagon

Re: Commercial use suspected But I am not using it commercially

Yes, I get the same and have never used Teamviewer for profit. Have put in a Trouble Ticket a couple of weeks ago but they haven't reponded or fixed it yet! They seem to be very slow to respond. I suspect that these "Commercial use" issues are being experienced due to changes in Teamviewer's settings which they have initiated.

Posted by Tsoots
Henagon

Re: Commercial use suspected But I am not using it commercially

Anybody tried downgrading to an earlier version while waiting for support. Did it help?
Posted by Bankfodder
Trigon

Re: Commercial use suspected But I am not using it commercially

It makes no difference
Posted by Spaldo
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Been using TeamViewer for ages and only just started getting this problem. It is very annoying. Hopefully they get back to me soon so I can fix a family members computer.

Posted by DUBAU
Photon

Commercial use

Instituteur en retraite j'utilise Teamviewer pour assister des collègues sur des logiciels que j'ai commis dans mon temps d'activité et qui sont diffusés gratuitement.
Périodiquement (environ une année) je suis prévenu que l'on me considère comme faisant un usage professionnel ! Jusqu'à maintenant je pouvais joindre [TeamViewer Support email cannot receive direct emails anymore] qui après étude mes logs reconduisait la gratuité. Ce service me renvoie sur cet espace
Espérant que vous m'accorderez à nouveau votre confiance dans l'intérêt de mes collègues !
Salutations 

Retired teacher I use Teamviewer to assist colleagues on software that I have committed in my time of activity and which are distributed free.
Periodically (about a year) I am warned that they consider me as making professional use! Until now I could join [TeamViewer Support email cannot receive direct emails anymore] who after studying my logs renewed the free. This service sends me back to this space
Hoping that you will grant me again your confidence in the interest of my colleagues!
Regards
 


Noël Dubau

Posted by jeijunn
Henagon

Re: Commercial use suspected But I am not using it commercially

Im having the same problem
Posted by Owlisen
Photon

Re: Commercial use

I to have the same problem, with the program thinks I'm using it illegally, but I don't.
I'm using it for my friends and family to help them out when they are having problems.
Posted by mahakal
Neutron

Re: your teamviewer session has timed out and will be closed - alternatives

No one is making them offer it for free as part of their business model. If they're going to offer a free version to individual users it's extremely unethical of them to suddenly tell you that you falsely that you're a commercial user and must pay for a commercial license to continue using their product. I'm not a commerical user. It's false advertising, bait and switch, whatever you want to call it.

 

Posted by tcgroane
Photon

Re: Commercial use

This is a known bug with TeamViewer, I am also experiencing this issue.

I need TeamViewer for my wife who has Rheumatoid Arthritis, she cannot walk to the computers all the time and needs to access them from her laptop or phone in bed.

This bug is causing my wife physical pain as she must now walk to the PC.

With bugs like this, the extreme price for TeamViewer does *not* seem *remotely* justified. It's broken.

Posted by tcgroane
Photon

commercial use error - handicapped user needs help.

My wife has RA (rheumatoid arthritis) and cannot walk. She has informed me that she is now unable to access our computer remotely, and is being given an error claiming our license has expired.

We chose a *free* license, as it is for our *personal* use.

I was considering purchasing a license before this happened, but unless our connection is restored by the end of the day, I will definitely not be purchasing any license at all.

The software is broken, please repair it so my handicapped wife can access our PCs via her laptop or phone.

Thanks!

Posted by LeeNouks
Electron

Re: commercial use error - handicapped user needs help.

do have the same prolem, not for the first time.

anway, it seems that teamviever did a kind of update in the background and so i do have the same problem again.

tried to contact the team several times in the last few weeks but with no reply and no fix till now.

Posted by BernyHaider
Digon

Re: commercial use error - handicapped user needs help.

i have the same problem! teamviewer with this bug is unusable for private persons, because the connection is disconnected after few seconds and you have to wait about 15 minutes foir reconnection. support pls help us!

Posted by BernyHaider
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

same problem here ! i only used teamviewer for fix problems on pc, notebook and mobiles for my family. i fill out the formular and now i wait, that the support repair the bug!

Posted by sebi
Digon

Re: your teamviewer session has timed out and will be closed - alternatives

Hi all,

It seems it is to much asked to TV to have clear information about what's going on here.

If free users are not welcome anymore, it would really be better to tell us clearly instead of this arrogant & irrespectful way of doing.

Any official moderator to inform their hierarchy of hat's going on? As we cannot conact anybody from TV......

Posted by Bankfodder
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@toremf wrote:

 [comment removed per Community Guidelines - #6 - Just the facts, please]


I think that we are getting poor treatment but I didn't say that we are being fleeced.  It is their software and their business model - but I do think that they could handle things differently.

I suspect that the top bosses don't realise what is going on in their name.

Posted by jeijunn
Henagon

Re: TeamViewer thinks I’m using the software commercially!

im using teamviewer on 2 linux, 1 iMac and 1 MBP,  4 Windows PC at home.

yes i have too many pcs at home. this probably looks like im using them at an office, but no. im not making any money with my computers. 

weirdly, this happens only on my macbook.

 

btw, i should probably move to crhome remote desktop if this dosent be fixed soon.

Posted by jchongkoon
Digon

NO COMMERCIAL PURPOSES OR PURPOSES

Good evening gentlemen from Teamviewer,

I contact you for the reason that lately a warning is coming out telling me that I am using the program as a commercial use and that is not the case.

The objective of my use is only personal and non-profit since I am RADIO AMATEUR and I use this Teamviewer program to manage my ROOM of Yaesu (Wires-X). This is a way to manage my radio station remotely.

NO COMMERCIAL PURPOSES OR PURPOSES

Posted by mineblaster
Henagon

Re: TeamViewer thinks I’m using the software commercially!

its not just you i got banned today with 4 pcs two windows 10 and two windows server 2016

my friend got banned for connecting to the windows server pc a month ago.

he was told only bunesses have windows server

Posted by Pierrot28
Photon

TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session duration to a

Same problem. I raised a ticket 1 week ago, but still have no answer....

Posted by Dancekid
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

same problem here, anyone got a solution to mark as "personalusage" ? greetings michael
Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I tried, but it was  too complicated with Goodle.[competitor link removed by moderator per community guidelines

Posted by Bankfodder
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@toremf wrote:

I tried, but it was  too complicated with Goodle.[competitor link remove by moderator per Community Guidelines


Me too.  Tv is better, though

Posted by jchongkoon
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hello Esther,

I understand the situation about commercial use but this is not my case since I use it to manage the PC.

I commented in the previous message that my use is to control my Yaesu room (Wires-X) since I have it on another PC.

The reason why the way I have it installed is to guide more to the radio community and this has no commercial or profit purposes.

I would appreciate it if you deleted me from the blacklist that you manage in the Teamviewer database.

Regards,

Posted by Jancux
Henagon

TeamViewer 13 Free Session Timed Out

I am a long time trouble free user of TeamViewer (currently using version 13).

A new problem has arisen, which I understand many users are encountering, whereby any connection disconnects rapidly stating that the session has timed out and preventing reconnection for ten minutes.

I use this software on four private computers, two of which are Windows 10 and the other two being Windows 8.1. Both Windows 8.1 PC’s are running the TeamViewer normally, whereas both Windows 10 PC’s have the problem.

Question is this a Windows 10/TeamViewer issue and is there a solution?

Jancux

Posted by cryoplay
Henagon

No Answer from Support.


Teamviewer says that I have to solve a license because I would use Teamviewer for business purposes. This is not true. Unfortunately, I do not hear anything from the support. No help regarding the wrong message. Are there any other ways to contact support from Switzerland?

Posted by Parad2373
Photon

Re:Remote access connection

The connection is blocked after exceeding the time limit. How do I resolve this issue?

Posted by Jbib
Trigon

Re: Re:Remote access connection

Same problem for me.
I hope it will be solve soon ... :-(
Posted by teamviewerattil
Henagon

Connessione bloccata dopo il raggiungimento del tempo massimo

buon giorno, uso teamviewer da private per collegare i computers di famiglia.

ultimamente mi esce questa scritta:

Connessione bloccata dopo il raggiungimento del tempo massimo

come posso riattivare il sistema....ripeto che l 'utilizzo é assolutamente privato

grazie

Posted by Diehappy
Neutron

Suspicion in commercial use

I apologize in advance for my English, but I had to write here.
A few years and until recently, no problems, but recently the TeamViever suspected me (and my girlfriend and the second computer, whose acquaintance was just tried to go) in commercial use.
The reason for this, I guess, was a friend who asked to set up his microphone remotely and installing the program poked for commercial use, after which it spread like a virus and created monstrous inconveniences.

Never in all the years has there been any commercial use.

How to be? Or all my conjectures are only speculation, but the program simply changed and became for all purposes paid?

Posted by Diehappy
Neutron

Re: Suspicion in commercial use

It's sad.
Posted by Jbib
Trigon

Re: No Answer from Support.

ot4ku

They probably want to get rid of a maximum of non-paying users ? ...
[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

Posted by toremf
Trigon

Re: No Answer from Support.

You are so right.

This is a very arrogant and condescending way of treating loyal users. Top management doesn’t seem to care for their customers. They just want to fleece us.
Why does the management do this? They behave like seasoned drug pushers, giving free samples, and when you are hooked, they raise the prices.

[comment removed per Community Guidelines - #6 - Just the facts, please]

To quote one of the many comments of this behavior of top management:
"The behavior is so bad I have just recommended to three of my customer who DO use team viewer commercially that they switch to go to assist - taking approx. 3000 licenses with them - and I've done this because I'm so disgusted at how TV is treating its free users."


[comment removed per Community Guidelines - #9 - Sales/solicitation policy]

Posted by quypv
Photon

mistake setup teamviewer 13

 I have mistake setup teamviewer 13 on my laptop win 7. And now this version has expired. Please guide me change to version personal. I want to use version Free.

TeamViewer 13.jpg

Posted by trekfan1
Trigon

Re: No Answer from Support.

But this solutions DO NOT HAVE A LINUX VERSION!!!!!!

Posted by sunda12
Henagon

Re: Commercial use suspected pop-up message

Hi!  i got  Commercial use suspected pop-up message my account m but i dont have any company.  I use F-secure Freedome VPN so i think is that it problem why that message  popup?

Posted by Lkupke
Photon

Team viewer now thinks I am on a business network???

Hi There

I hope someone can assist me, for some reason teamviewer app now thinks that I am on a business network and closes connections I make to remote pc's . I am using the app for personal use and not for a business. 

How can I resolve this?

Posted by cosmincucu
Electron

Personal usage license claims Commercial use

Hello,

 

I've been using the free license to fix my dad's computer and to check my home imac to see if various services i left running are working (downloads, home alarm). I think i use it a few times a month. I actually can't remember when i used it the last time. Today my dad's skype stopped working, so i tried logging on his laptop to check. That's when i got a pop-up saying  "Commercial use detected" . It claimed my session will be terminated after 5 minutes, but it terminated after less than 1 minute. I tried opening a ticket, but it asks me for a license. Anyone has any idea why that happens all of the sudden ? (Just to be clear, i had other previous laptops on the devices list, but they were 2 or 3 offline devices, which i didn't use. Other than that i had nothing else in the computers part. The team viewer on my imac and my dad's laptop is set to auto log in, grant easy access, etc.)

 

Thank you,

Cosmin Cucu

Screen Shot 2018-06-29 at 18.05.29.png

Posted by ZEB4XdotCA
Electron

Re: Personal usage license claims Commercial use

I've always thought that teamviewer should expand their licensing options. I would pay a reasonable price to connect reliably to my home PC.

In the meantime Chrome remote desktop is doing a great job for me. FREE baby.

 

Posted by cosmincucu
Electron

Re: Personal usage license claims Commercial use

I mean i wouldn't mind paying something reasonable for the little use i have, but they only have business plans. I will look into other free alternatives, thanks.

Posted by Thomasleut
Photon

Auf einmal soll ich Gewerblich die Software nutzen.

Von Jetzt auf gleich soll ich meinen Lizenz angeblich gewerblichen nutzen.

Finde faseined Frechheit.

Was soll das?

Hätte gerne in dem Fall einen Beleg dafür. 

 

Posted by Sioux142
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I thik that's why I'm getting this issue too.

I am a home user and have a Windows Server 2012 running which I use for Plex streaming around the house.

Suddenly TeamViewer has decided I am a business user.

I removed the Server from my account but I am still getting this message and constantly kicked out of Teamviewer.

Not impressed.

I would happily pay for a home user account but I do not need to upgrade to or purchase a business account as I do not have a business nor will I ever have one.

Posted by Jbib
Trigon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Hi Sioux142

It's a shame that the new Teamviewer management has decided to get rid of non-commercial users. :-(
It's going to be 8 years that I used their service and I advertised them ...
However, it will not stop me from continuing to troubleshoot my relatives and friends.
[comment removed per Community Guidelines - #9 - Sales/solicitation policy]
Good luck !
Jbib

Posted by Sioux142
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Many thanks,

I'm going to try some of them out as an alternative.

As I said, and I can see others have said the same, I would be prepared to pay for an elevated home user account at a sensible price, but there is no way on this planet that I will be purchasing a business account for home use. If something is worth having I don't mind paying for it as long as it is sensible.

Just like Plex, it is free however has limitations in the free version.  I purchased a lifetime pass to get little extras and also show my appreciation for the hard work the Plex guys put in to make it what it is. And they didn't force me to do it or charge an arm and a leg for it. It was my decision to commit to them.

Stephen

Posted by ikras
Henagon

not a professonal usage

hello,
unitil few week i ahevc when i try to connect to another computer a message
'"maybe a professionnal usage detected" (free translate from french, not really same word in english version lol)
and this day i have a limlit a 5minutes connection (really less at 1 miunutes) when i am connect to someone...and limite to 15 minutes for reconnecting

i want to know how teamviewer can detect a professional usage when i use this for help my mother, many friends and no for money juste for helping ...

we have no counter to indicate was it possible, and how usage it's too big ...

have you a solution for me ?

 

 

Posted by azag00
Electron

Re: not a professonal usage

Me too. I have massive problems helping my grand parents (both over 70) and my mother. The real connection time is about 30 seconds, not 5 minutes.
Posted by RaoulAngel
Electron

Teamviewer 13.1.3629 reporting all my PCs as commercial use

Hi all, been a personal user for 2 years or so now.. For the past 2 or 3 weeks now (I think it was when I updated to the latest version), every time I connect to any of my PCs, Teamviewer warns me that Commercial use is suspected.. Sometimes it tells me I have 5 minutes before they are going to disconnect me.  Is there a glitch or something?  All my PCs are home use PCs.  Thanks