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Posted by
Electron

Re: Commercial use despite getting email saying I was cleared

Bugs from longtime ago, and when we need it, IT MUS WORK OR WHAT ?

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Posted by
Electron

Re: Commercial use despite getting email saying I was cleared

Go to bug's graphics on the Web about the 5 years ago, it's.... :mansurprised:

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Posted by
Electron

Re: Commercial use despite getting email saying I was cleared

 So, that is one of two:

  - or TeamViewer is out-of-bussines (at least for personal use)

 - or, hopefully, only temporary issue ...

 I have today 1-min dissconnection; now it even not connected to my home computers at all.

 It says: 'Reason unknown' - seems, like issues on TVw site!

I will wait for some short time, and, if it is not just an issue, I am sure, there are other the same programs available!

 

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Posted by
Photon

Can you help me please. I have a problem.

I connected with my Friend

And a popup say " Kaufen sie eine Lizenz damit sie fortfahren können."

I thought the program is free for personal use.

Has that changed now?

If not, what can I do?

The Teamvierwer is locked since the time when I unlocked the Office Original at Microsoft.

Should I reset my computer with open office?

If the terms and conditions should have changed and private persons now also need a license, please contact me.

Many Thanks
Kind regards
Sascha

 

Google translate

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Posted by
Henagon

Re: Connection Terminated after around 5 minutes

Having seen more posts, I feel slightly better that I am not the only one.  TV successfully got me “hooked” on using their “free” product to access my home computers while I travel.  Of course this happens when I am miles/weeks away from those home computers so looks like I’ll have to find another way to get “clean” in “less than 5 minute” increments.  Great product - while it worked.

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Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I don't think TV has any intention of "fixing" the issue.  I think the goal is just to flush out all the free users.

Other posts have said you can contact them and send in your logs.  After a period of time (a month was mentioned) they may or MAY NOT open up your account or not.

Other option is to wipe all traces of TV from your machine and start over again if you have a different email you can use.  Suppose you could go out and get one of those free accouts with lots of ads.  Only thing you'd need it for is to get your new TV account authenticated.

I've never made a cent on my personal/free account, but if they're going to block me out, I guess I'll move on.  Wonder how many other people in the tech business they just blocked out that are also using their product for family & friends....  If they're doing this to hopefully make more money by getting people to buy licenses, well, they may be in for a surprise.

 

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

Any disk...   is that what they call it in New Zealand?!

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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

Replace the I with an E

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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

EveryTable ;-)
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Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

I also have the same problem.  Use it to donate help to non-profits and get 1 minute on, and 10 minutes off.   Our .edu I.T. dept. says TeamViewer is going crazy killing all users (non-profit and personal) without regard.   Funny thing is I had suggested a REASONABLE fee to the TeamViewer people for non-profits a few years ago and the reply was "you can pay $45 per month if you want to pay".  Umm.. NO.   It's just that I recognized the value of T.V. and felt that a flat yearly fee that would be REASONABLE to a non-profit (like $120 per year)  would be a good way to support T.V.   Instead, it's all or nothing for them.   Been hearing that Aero admin is a great replacement and they don't lock you out.   Wish T.V. would continue to be nice to non-profits, but guess that isn't in the cards.  They aren't even acknowledging blocking us.

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Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

@dslentz

Yes I was thinking along the same lines, $120/yr or 9.99/m for a personal non-commercial license. But nope those at TV want it all or nothing LOL. 

 

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Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Anyone have the timeframe for a response on this?  I'm moving to a competing product and I just need the time to install.  :)  

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Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

They don't seem to respond. Aero admin works great and even their paid version doesn't cost you and arm and a leg! One month of TV is equal to AA.
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Posted by
Electron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

UGH same issue here. I filled out the personal verification but sersiouly it can take 30 days to review? **bleep**? I honestly would pay for a personal license not to deal with this **bleep** but there is no way the enterprise licesnes fit my use or my budget. 

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Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Can I install it in 5 seconds?  So far the teamview 5 minute threat isn't accurate.  And if you try to reconnect it's you have to login again in 15 minutes. This feels like the **Third Party Product** debacle from a few years ago.  :) 

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Posted by
Digon

Re: Commercial use despite getting email saying I was cleared

Hang on.

Just tested TV. Connected to wifey's PC and not kicked out after several seconds.

Submitted ticket to restore me on 06th July 2018 and it's just started working again (at the moment). I received no re-activation email from TV advising this was resolved. It just works again !!

Have wife's PC still open in window on my machine as I'm typing and it hasn't disconnected yet.

I ended up having to remove my home server from my account as apparently ANY type of server, even for home use such as mine (which is not on a domain) which is mainly used for Plex Media Server and the wife and children to have a central storage area for all files, counts as commercial use.

I also went as far as renaming the PC's on my account to something like "xxx Laptop Home", "yyy Laptop Home", "father-in-law PC", "Mum's PC" etc to try to emphasise what the PC's I'm connecting to are.

The only thing I'm worried about now is that my wife's PC is running Win 10 Pro instead of Win 10 Home as there was a deal on for Pro at the time which was cheaper than Win 10 Home !! I'll keep my fingers crossed on that one that a Win 10 Pro OS won't disqualify me again !!!

Right, her PC is still alive in the window next to this !!!!!!!!!!

Looks like I've been cured :-)

For info,

Stephen

PS.... If a TV Admin is monitoring and see's this..... Am I correct in the above assertion about my home server ? Will it disqualify me again if I add it back to my account ? If so, it will be KVM switch from now on as thankfully it lives beside my PC !!

And on a final note - wifey's PC is still connected !!!!!!!!!!!!!

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Posted by
Henagon

Cant use TV anymore, it is blocking me of false detection of non private usage

I never used TV commercial always just privately, maybe used it 2-3 times a month. I wanted to help a friend right now and TV disconnects me after 1 minute and then "your usage seems to show non-private bla bla blub you have to buy a license". Is this a joke? What can I do to make TV work again? I am using a FREE license, I am using it PRIVATELY.

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Posted by
Digon

Re: Commercial use despite getting email saying I was cleared


@Bogmore wrote:

7 days, really? then why have I been waiting 12 days after I got the all clear email?

 


Their page where they have a lot of explanation about not cancelling the free usage or forcing free users into paying says 7 days, but the actual form page says, "Be aware that due to a large number of requests from our private users, answering your request may take up to 30 days. Please bear with us." And many users in this thread have said it's been more than even that.

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Posted by Closed account
Not applicable

Re: Commercial use despite getting email saying I was cleared

Goodbye TV. Your software was uninstalled on 6 computers for private use. The next step is closing my community account. The alternative free software works perfectly.

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Posted by
Digon

Re: Commercial use despite getting email saying I was cleared

@Badcalli3 I was refering to the post by @Esther who said this has been reduced to 7 days here on these forums 13 hours ago, about half way down page 27.

Mine has been well over 6 weeks altogether and 12 days since my reply to the fixed email I got saying it hasn't been fixed.

 

So much for German efficiency

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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

@Sioux142

Congratulation.

And next step, TV will dictate you how you have to setup your own private PC network in your own home.
After that step, they will tell you what time you are alloud use TV and what time you should go to beed and sleep.

:catlol::catlol::catlol::catlol:

Posted by
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

You know what is interesting? My posts keep being edited by a moderator to remove the name of the free software I (and many others in this thread who have been removed) now use. So if anything, someone is watching this thread.

But rather than actively push forward the collective of loyal users who feel passionate enough to join a forum to vent their frustration (think of the 1000's who arent and will just switch now to something else), they'll happily edit and remove posts to keep it how Teamviewer want. A now disjointed thread of comments.

1 Reply
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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

@Bogmore

Are they German?

Why do I write in English then. This is not my really my mothertounge.

@Esther[Post Edited By Moderator - English only please Community Guidelines]

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Posted by
Digon

Re: Commercial use despite getting email saying I was cleared

[comment removed per Community Guidelines - #6 - Just the facts, please]

Treating users, free or not, the way TV has been doing it, is not something that I will excuse, nor accept. I moved on to a different remote access solution and actually pay for it...

Neither in my business, nor at any of my clients will there EVER an endorsement for TV be heard.

Trying to shut down the costly free service is something that might make sense from a business perspective and giving users a few weeks to switch to alternatives would have been a clean way - what happened is just flat out disgusting and unprofessional.

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Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Yes the disconnect for me was less than 30 seconds. Could not even pick my nose in the timeframe let alone install something else.
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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

How many people came over to TeamViewer when LogMeIn shut off their free service? I did, and I like TeamViewer much more than LogMeIn.  Prefer to stay if they can resolve this quickly. Fingers crossed.

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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

Their trying to get as much money as they can. I'm sure some personal users have bought into this and purchased a license. How's TV stock doing now?

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Posted by
Electron

Re: Commercial use despite getting email saying I was cleared

This exactly.  I don't know how to tell them that this is only on personal machines.  

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Posted by
Photon

Re: Accidentally Selected Commercial Use

Please help me, I need to get this fixed ASAP.
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Posted by Closed account
Not applicable

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

"I've swapped to [edited by moderator]."

Amazing. Here's an idea Teamviewer people - put as much effort into PR and software quality as you are putting into editing out your competition. People who try to justify free use, like myself, who get no response after well over a month. Timeouts that are not as advertised. Head so far into the sand on this forum. I'd be thinking a public statement might be in order, it's starting to get bigger than you can handle.

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Posted by
Trigon

Re: Commercial use despite getting email saying I was cleared

I got my machines setup with any disk, or is it desk after the any.

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Posted by
Pentagon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

18 days after TV restore my personal use license, i get another email from them today telling me they have restored my personal use license.

This morning besides that email I have 68 emails of new posts to this forum topic. This issue is blowing up.
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Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

No, clearly it is not fixed  Happening still!

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Posted by Former Staff
Former Staff

Re: Cant use TV anymore, it is blocking me of false detection of non private usage

Hi maffle,

please kindly read the article and use the link in it to submit a request if you think you are private user. 

Thank you.

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Posted by
Digon

Re: Commercial use despite getting email saying I was cleared

It does sound like it, because I was never treated like this before for many years until the year 2018.  I wonder if everyone else is feeling the pain here too?    The truth is since the software is unusable, I had to uninstall it from all of my computers now, because what good is a piece of software that is blocked out?   And I may not get a license just for being treated this way.  You don't just drop what you're doing and simply go and pay for a license when they cannot treat you as a personal user or professional user.      I hope they understand to be honest, there is no trace of Team Viewer installed in my computers now nor my smart phones and devices.    I am a very fixed income, and I only get paid once a month, and the licenses here are extremely out of my budget.  

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

I can understand them not wanting to provide the service to companies who can afford it

I'm just connecting my home PC from work and sometime helping my father in law also it disconnects you after 30sec after this message not 5mins

**bleep** I wouldn't mind paying 20$ per year but the cheapest  license is 50$ per month @#$#@@

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Posted by
Trigon

Re: Free License Limitation

Read my last post. This is the ANSWER

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Posted by
Pentagon

Re: Commercial use despite getting email saying I was cleared

Moderator, how come i'm getting duplicate emails, sometimes two or three, for each message posted here? They are all coming to the same email address.
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Posted by
Digon

Re: Free License Limitation

Personally, I believe the answer is finding a new product. Marketing teams always do this for a lot of companies and need to change their mindset or they'll just keep doing things like this. 

Marketing like this amounts to social engineering and manipulation.

I'm not a psychological experiment, thanks.

 

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Posted by
Electron

Why do I see 'Commercial use suspected' / 'Commercial use detected'

Hello,

Recently I started to get this message on my iPhone X (brand new phone) and I only used teamviewer to connect to 2 Computers (My PC at home) and my brother PC as well, I have one for my uncle as well but I haven't connected to his PC for over a year... I use 90% of the time to connect to my home PC and maybe 10% to my  brothers PC, and this message keep on popping and disconnecting me from TeamViewer in less than 1 minute of connectivity and allowing me to reconnect back in 15-30 minutes and for 1 minute... how to fix this issue? I believe this is a bug.

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Posted by
Henagon

Re: Commercial use despite getting email saying I was cleared

goodbye teamviewer you just messed way too much with private users that make you so popular in the first place.

I am really angry at this compagny, i do not wait 30days after them i went with [removed by moderator] that offer also a free license. They didnt offer a personal account that would cost less... its economic 101 those guys dont know how world goes around

just look at fortnine, i repeat WE ARE THE ONES THAT PUT YOU UP THERE.
But now we are quitting you and some other compagnies will take your spot

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Posted by
Digon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

I am having this same issue. My home is on a domain network still running on Windows Server 2003...its just a file server. I did convert it over to a virtual server a few years ago. I rely on the free teamviewer to be able to connect to it from time to time. I am not willing to pay more for remote access than for a cell/cable plan. My problem is finding a remote service that can support Server 2003 still. I have downloaded 5 options and will start trying to install them during each teamviewer block. What a way to spend the day.

I don't need chat features, video, sound, etc. Teamviewer, why not just **bleep** all the premium features out of the free version and just allow remote control/unattended access?

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Posted by
Henagon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

fy1dave,

Buy a new license of 2016 of ebay for 5buck
i am uninstalling team viewer everywhere, i suggest you looking in Screenconnect, their solution is good and wont ban you to use servers and domain at home just like me and you


@f1ydave wrote:

I am having this same issue. My home is on a domain network still running on Windows Server 2003...its just a file server. I did convert it over to a virtual server a few years ago. I rely on the free teamviewer to be able to connect to it from time to time. I am not willing to pay more for remote access than for a cell/cable plan. My problem is finding a remote service that can support Server 2003 still. I have downloaded 5 options and will start trying to install them during each teamviewer block. What a way to spend the day.

I don't need chat features, video, sound, etc. Teamviewer, why not just **bleep** all the premium features out of the free version and just allow remote control/unattended access?


 

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Posted by
Trigon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

@MSabobeh

Do not believe in a bug.:mansad:
Or do you still believe in Santa Claus?:manvery-happy:
Sorry, I am a cynic and believe in what I see.:mantongue:
Look at the Tread and you know what I mean.:manembarrassed:
Do not be naive and look for an alternative.:manwink:

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Posted by
Digon

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

... and you do that by pretty much a 100% removal of their ability to use the tool until you gracefully took the time to read through the thousands of emails? What a nice gesture, especially if you are on vacation, trying to connect back home to download emails and check the security cameras.

[removed by moderator per Community Guidelines - #6 - Just the facts, please]

No matter how serious you suddenly ! believe the issue is, treating your users they way you did is flat out disgusting and I would also bet that none of the users your organization treated this way will even spend a penny to buy a product from you - to be honest, I am not even going to use it for free if it was ever offered for free again. And you can bet, that none of the companies I do IT executive strategic consulting with will ever, ever hear anything positive about any of your products.

A company that is not trustworthy should just disappear from the market - as your organization for sure soon will be...

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Posted by
Electron

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

The thing is I use a lot of remote connection from phone and PC to same devices... not sure what other alternate would be there that works same way without locking the PC (RDP)

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Posted by
Digon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected'

Buy a 2016 license to Screenconnect? Do you have a link?

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Posted by
Trigon

Re: Free License Limitation

Yes, you are probably right.

Anyway a company cannot declare a software free for non commercial use and then adopt an algorithm that points you as a commercial user without any valid reason. Therefore you can fight for your and other people rights; otherwise you give up. Let me know about alternatives. 

Better to know them largely in advance.

In addition, this is one of the few forum portals which uses its own sandbox spellchecker which is reaaly annoying and useless.

Dear programme, let us know WHY !!!


@justsomeguy wrote:

Personally, I believe the answer is finding a new product. Marketing teams always do this for a lot of companies and need to change their mindset or they'll just keep doing things like this. 

Marketing like this amounts to social engineering and manipulation.

I'm not a psychological experiment, thanks.

 


 

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Posted by
Henagon

Re: Free License Limitation

Haha, the team viewer moderators deleted my reference to the software I am migrating too.  Apparently they realise what they have done to their own software and are scared of the competition.

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Posted by
Henagon

Re: Free License Limitation

Use for years Free license lately thrown out!

How can I use the license unrestricted?

Use the license twice a month!

Please answer !

Best regards

KRALLE