Posted by waces
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Yes,that's the most pathetic part of all. They "guarantee" 30 days response/fix (which better for them than fix the bug in the so called algorithm in the backend). They simply don't want free users anymore (even the god-complexed admins sais different things). 30 days are enough to choose alternate,free and better solutions.
Unfortunately teamviewer doesn't care about the free customers anymore. They never resposnse any tickets or requests (the admins of tbis forum are not tv supporters), they simply ignore them. That's the fact.
Posted by Abhimanyu
Digon

Re: TeamViewer thinks I’m using the software commercially!

I've tried it now lets when they revert, earlier i did it multiple times and as usual teamviewer team is sleeping over the tickets!!!

Posted by MikeATL
Neutron

Re: TeamViewer thinks I’m using the software commercially!

Same situation as everyone else... been using TV Free version to connect to my home PC for years and then out of the blue I’m now “commercial” with no warning this was going to happen and no grace period to resolve it or switch.   The “5 minute” restriction which barely lasts one minute might as well just be a total block (how hard is it to write code to count to 5???)

Are they really saying that personal use has to be “residence to residence”?   I can have a free license to connect to my home PC, but I can’t be at a hotel or restaurant when I use it?  That seems totally ridiculous - did anyone at TV HQ actually think this through?

TV is a great product and I’d be willing to live with reasonable restrictions on the free version (or even pay for a Personal version with some limitations.).  They could have implemented such a change with lots of communication and a transition time and probably converted some feee users to paid users,  but all they’ve done now is **bleep** people off.   Another great example of avoidable brand destruction.

Posted by tinkerstoys
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Anyone using the[removed by moderator] in Win10?

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

My Slution is to find something else for my PERSONAL USE REMOTE ACCESS.

I do not need some dumb **bleep** assuming my usage.

Posted by Mike55
Digon

Re: TeamViewer thinks I’m using the software commercially!

I don´t know any way, to use it in the internet exept DynDns. And you can´t share the desktop with the user at the computer. Isn´t it?

Posted by linrongc
Electron

Re: Commercial/Business Use detected

easy solved by switching to [removed by moderator]

forever free!!!

Posted by LostinAZ
Electron

Got a message claiming I'm using the free version for business

This is **bleep**! It's not the first time I had this happen and when they log in and see it on my computer they see it's just 2 home computers connected so I don't have to walk across the room. I'm so sick of being told I'm using it for business when I'm not. I'm seldom even home anymore and when I finally am it's accuses me of something ridiculous. I can't even delete and re-install because it still thinks one or more computers is doing work instead of just using it to load VLC or check facebook.

Posted by FlintMercury
Digon

Re: TeamViewer thinks I’m using the software commercially!

I too have been plagued by this annoying misguided algorythm. Best solution is to completely uninstall all traces of TV. Scan your hard drive for all things call TV and delete. Change/Spoof your MAC Address. Reboot. And clean install TV. No more Commercial Popup.

Posted by Moneek
Henagon

Licensing

I have been using TeamViewer for some time, and suddenly it appears that I am using it commercially and continually times out any sessions I am in.

I have uninstalled TV and re-installed (as a personal *free* version) to no avail.  What is going on here?

Anyone?

Posted by Al_G
Photon

Re: Got a message claiming I'm using the free version for business

This is the first time it has happened to me. But what a crummy time for it to happen! Argh
Posted by jowen
Henagon

Re: Got a message claiming I'm using the free version for business

Same here

Posted by tylerun
Photon

Re: Got a message claiming I'm using the free version for business

Me as well Booted me off completely 

Posted by Abhimanyu
Digon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** is the way I feel :-) TV has gone nuts and wants just tag every alternate person as commercial license so that out of frustration people buy Business license for personal use and they can mint money :-P

Highlighted
Posted by Cloudchaser
Digon

Teamviewer 12 free stopped working

I have been using Teamviewer12 free version for well over a year.  Just before midnight on 8/19, I tried to connect to my home PC from my laptop and I got a "has detected commercial use" error message even though I have only ever used it for personal use.  I tried uninstalling Teamviewer from my laptop, downloading the install file and installing version 13, during which I selected the "personal use" option, but that didn't work, I got the same thing.  What do I need to do to use the free version again?  I can't afford to be paying $49 a month just for personal, recreational use.

Posted by quanpt
Henagon

Teamviewer detected Commercial but I installed as Personal user

Hi, a few days ago when I connected to another computer I received a message about Commercial connection limit.

I remember installed as Personal User in my MacBook before, so can I fix it? Or change from Commercial to Personal?

Anyway, I can choose to install with Personal User on my Windows computer.

Thank you.Screen Shot 2018-08-20 at 4.07.25 PM.png

 

 

Posted by SUTANZ
Photon

Re: Teamviewer detected Commercial but I installed as Personal user

I am getting this same message all of a sudden. I have been using TV for years to login to my personal computer and not it is saying that they detect me for commercial use. Why alll of a sudden?

Posted by Lix
Photon

Re: Teamviewer detected Commercial but I installed as Personal user

I got the same problem! 

Posted by KER
Henagon

Re: Teamviewer detected Commercial but I installed as Personal user

Same problem!  Definitely no commercial use here, just 2 computers at home + relatives and friends/neighbours.

Posted by mcm57
Digon

Re: Teamviewer detected Commercial but I installed as Personal user

I've the same problem since today.

Used teamvier for a long time without any problems. Only ONE remote PC located at home.

McM

Posted by killough99
Photon

Re: Teamviewer detected Commercial but I installed as Personal user

Same thing here man.   I have 1 PC at my house that i remote to.   Deffantly not Commercial use.      Whats up with this TeamViewer

Posted by mcm57
Digon

Re: No more free license

I've the same problem since today.

I have no idea why teamviewer thinks my usage mightbe commercial. I'm connecting from my office PC to my home PC (only this one). I've opened a ticket - will see what happens.

OK - Teamviewer must take some measurements to ensure that the software is not used commercially. But either they should not promize a free software for private use or the software should really work for private use. And connecting to only one or very few systems should be an indcation of private usage as no real company will have only opne customer ... 

McM

Posted by sergio-live
Digon

Re: No more free license

la stessa cosa lo hanno fatto anche a me, nonostante ho dichiarato ufficialme te che lo uso a scopi privati

Posted by JayM
Digon

Re: Teamviewer detected Commercial but I installed as Personal user

Yup, same here. All of a sudden I'm now a commercial user.

Has anyone with TV responded to this yet? 33 pages is a lot to sift through.
Posted by TECMiami
Photon

Re: "Your license limits the maximum session duration" for FREE personal use

This is terrible!  It is a very confusing message!

What exactly does this mean???

Posted by Arrta
Neutron

Re: "Your license limits the maximum session duration" for FREE personal use

I just started getting this as well. I have used TeamViewer for personal use for years without issue. I have it installed on my work PC so I can remote in to my house. I also have it installed on my dads computers as he can run in to "issues" I have to fix and its more convenient than driving 30 mins to fix it.
Today, after using TeamViewer in this same manor for years, I started getting this message connecting to my home. And free users have no way to contact support, so I'm stuck with a service I cannot use.

Posted by hockeyfrog
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

I'm in the same boat.  I'm hoping this is a glitch, because I think TeamViewer is a great service.

Posted by FlintMercury
Digon

Re: Teamviewer detected Commercial but I installed as Personal user

From what I have read on many forum and blogs TV is targeting high use personal accounts and flagging them as commercial in hopes to frustrate you enough to pay for a license. There is a form that can be filled out explaining your case for personal use but the wait time is 30days and most arent getting replies and some that do are being told too bad so sad. Its a very confusing time for long time personal TV users.
Posted by JohnRH
Henagon

Re: Teamviewer detected Commercial but I installed as Personal user

This is the second time this happened to me. I just received an email, after 30 or so days, that as a "special consideration for this one time only* they will reset my account back to personal. Guess the next time it happens , and it will due to their faulty algorithm, I am out of luck.

John

Posted by Duce
Electron

Re: "Your license limits the maximum session duration" for FREE personal use

I am having the same issue.

Posted by cushse
Henagon

Re: No more free license

I am having the same issue.  Been using it for years to connect to my home PC from work and now I am no longer able to do that because somehow my account has been flagged for commercial use.

Posted by sporkinum
Electron

Re: Teamviewer detected Commercial but I installed as Personal user

I got the same thing. Looked for a different solution and I am going back to **Third Party Product**. **Third Party Product** had better performance that TeamViewer when I was on it before, so I guess I'll see if this is still the case. It's $17 a year for personal use, so a lot cheaper.

Shame, though. Teamviewer has been great for fixing family computers while I am at work though.
Posted by cushse
Henagon

Re: session timing out after 59 seconds

same issue here.  Been using TV forever on my home computer and now today I am getting disconnected after 59 seconds and a message that I am using TV commercially, which I am NOT doing.  

Posted by mcm57
Digon

Re: session timing out after 59 seconds

Seems that Teamviewer block a lot of (legel ?) private user since today ...

Posted by origami
Trigon

Re: Teamviewer detected Commercial but I installed as Personal user

Everyone should try publicly tweeting your dissatisfaction with the faulty algorithm with and with Teamviewer's support practices to the users "Teamviewer" and "Teamviewer_help" on Twitter.

Maybe if there is enough public disatisfaction the company will change their misguided practices.

The only algorithm that truly works is to trust and respect your customers, both present and future.

Posted by mcm57
Digon

Re: session timing out after 59 seconds

OK there ARE alternatives.

If TV cannot do anything better - not even drop any note here - switching to an alternative will be an option. As the moderator reads and removes help here regulkary, I suggest to google for die besten teamviewer alternativen or similar.

I really would prefer to continue teamviewer. But if accessing my private home PC from my office PC is considered commercial - indipendent if I have / use 1 PC odr pretend (or lie) that the 200 PCs I regularly access are all my private PCs - TV is no longer an option. The monthly price might be OK for real commercial - but for private use it's inacceptable.

I'll wait if / when TV responds to my ticket. A week might by long but acceptable. After that time I will contact Heise / Chip in germany. Maybe they could schedule a report with remote access software. At least a user letter will not be censored there as the situations seem a mismatch between promised free license and actual behaviour. To make it clear - TV has the right to stopp a free version. It's private software. BUT TV should NOT offer a free license for personal private usage if this is not true.

McM 

 

Posted by sergio-live
Digon

Re: session timing out after 59 seconds

commentate il disapprovo sui post di Facebook, vediamo l'azienda cosa risponde, io l'ho già fatto

Posted by TheFatDude
Digon

Re: session timing out after 59 seconds

I could have replied to many of today's posts but chose this one because of the "legal" ephasis

Let's be fair, they ALLOW you to use the software free - it's not a god given right! & IF you follow the request to fill in the form & your not a commercial user that reset your account

IT MIGHT take a while but again, other tools out there & if you don't like it buy a licence

Posted by bamze84
Photon

Re: No more free license

I had the same problem, what to do ?
Posted by JASKAR
Electron

Re: Got a message claiming I'm using the free version for business

I just got the SAME message. How did you get them to put you back to free? Why is it doing that?

Posted by FlintMercury
Digon

Re: Got a message claiming I'm using the free version for business

Sadly I am in the “30 day wait for our reply queue”.

Best bet is find an alternative as kindly provided in detail above or completely remove all instance of TV from your computer and change/spoof your MAC address. Clean install and wait to be flagged as commercial again.
Posted by JRossi
Henagon

Re: Got a message claiming I'm using the free version for business

Ever since v13, I have been getting the message after the 2nd PC I log into.  I explained to Support that I have been using Teamviewer forever and it is for a Hobby which I get no money for.  They change it back to free and then two days later and I only connected to one PC and I got flagged again.  I put in a new form for commerical use and now it has been 20 days and still no response.  It is annoying a company would do this to consumers when they offer "FREE for Personal Use".

Posted by ae6dx
Digon

Re: No more free license

I'm getting the same error.  After a few connections I can't control the keryboard or mouse either.  Very frustraiting.

Posted by callmedanilo
Electron

TeamViewer Remote Access

Does anybody know how to resolve the few minutes of access before timeout because TeamViewer claims it has detected commercial usage when I have never connected to a computer not on my desk. Two years of usage without a problem. But after a internet outage, Teamviewer no timesout almost as soon as I sign in. Help. 

Posted by Tinagent
Photon

Re: How to change commercial use to private use or vice versa?

Hi,  I accidentally chose business use instead of personal and need to change it!

Posted by paUser
Neutron

Re: TeamViewer thinks I’m using the software commercially!

If TV won't fix this, better to look at alternatives.

Posted by Peril
Digon

Fake Commercial Use - 1600 hits. Black Screen - 3

This is starting to really **bleep**.  My machines are repeatedly being bumped off and then I get a helpful message later that CS is making a "one-time exception" to get me back online.

If you want to get rid of the free service, just do it please...

Posted by Master_X
Henagon

Re: Fake Commercial Use - 1600 hits. Black Screen - 3

Same here over and over again. I am getting sick of that. Never ever used teamviewer in any commercial enviroment. Only connecting to my 2nd Win10 machine and some friends. Totally commercial use THANK YOU TEAMVIEWER - You have been good but atm it sucks hard

Posted by joshC1
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

I'm very curious at this point, seeing that many people have the same issue as I do. I sent an email to Teamviewer Support almost a week ago and have not heard back from them. Is this a way of telling us that there will no longer be a free version?  I used this for my PCs at home and I do not have a business, but T.Viewer kept insisting that I'm a business user. I've been using this for over 5 years now. Has anyone else had contacted support and get a response?

Please share your experience. Thanks.

Posted by bgbadwlf
Photon

Re: "Your license limits the maximum session duration" for FREE personal use

i''m getting this message no matter what login i use and even when i don't login it.  it also looks like it's affecting all my computers that use the free version.