Same situation as everyone else... been using TV Free version to connect to my home PC for years and then out of the blue I’m now “commercial” with no warning this was going to happen and no grace period to resolve it or switch. The “5 minute” restriction which barely lasts one minute might as well just be a total block (how hard is it to write code to count to 5???)
Are they really saying that personal use has to be “residence to residence”? I can have a free license to connect to my home PC, but I can’t be at a hotel or restaurant when I use it? That seems totally ridiculous - did anyone at TV HQ actually think this through?
TV is a great product and I’d be willing to live with reasonable restrictions on the free version (or even pay for a Personal version with some limitations.). They could have implemented such a change with lots of communication and a transition time and probably converted some feee users to paid users, but all they’ve done now is **bleep** people off. Another great example of avoidable brand destruction.
My Slution is to find something else for my PERSONAL USE REMOTE ACCESS.
I do not need some dumb **bleep** assuming my usage.
I don´t know any way, to use it in the internet exept DynDns. And you can´t share the desktop with the user at the computer. Isn´t it?
This is **bleep**! It's not the first time I had this happen and when they log in and see it on my computer they see it's just 2 home computers connected so I don't have to walk across the room. I'm so sick of being told I'm using it for business when I'm not. I'm seldom even home anymore and when I finally am it's accuses me of something ridiculous. I can't even delete and re-install because it still thinks one or more computers is doing work instead of just using it to load VLC or check facebook.
I too have been plagued by this annoying misguided algorythm. Best solution is to completely uninstall all traces of TV. Scan your hard drive for all things call TV and delete. Change/Spoof your MAC Address. Reboot. And clean install TV. No more Commercial Popup.
I have been using TeamViewer for some time, and suddenly it appears that I am using it commercially and continually times out any sessions I am in.
I have uninstalled TV and re-installed (as a personal *free* version) to no avail. What is going on here?
**Third Party Product** is the way I feel :-) TV has gone nuts and wants just tag every alternate person as commercial license so that out of frustration people buy Business license for personal use and they can mint money :-P
I have been using Teamviewer12 free version for well over a year. Just before midnight on 8/19, I tried to connect to my home PC from my laptop and I got a "has detected commercial use" error message even though I have only ever used it for personal use. I tried uninstalling Teamviewer from my laptop, downloading the install file and installing version 13, during which I selected the "personal use" option, but that didn't work, I got the same thing. What do I need to do to use the free version again? I can't afford to be paying $49 a month just for personal, recreational use.
Hi, a few days ago when I connected to another computer I received a message about Commercial connection limit.
I remember installed as Personal User in my MacBook before, so can I fix it? Or change from Commercial to Personal?
Anyway, I can choose to install with Personal User on my Windows computer.
I am getting this same message all of a sudden. I have been using TV for years to login to my personal computer and not it is saying that they detect me for commercial use. Why alll of a sudden?
Same problem! Definitely no commercial use here, just 2 computers at home + relatives and friends/neighbours.
I've the same problem since today.
Used teamvier for a long time without any problems. Only ONE remote PC located at home.
Same thing here man. I have 1 PC at my house that i remote to. Deffantly not Commercial use. Whats up with this TeamViewer
I've the same problem since today.
I have no idea why teamviewer thinks my usage mightbe commercial. I'm connecting from my office PC to my home PC (only this one). I've opened a ticket - will see what happens.
OK - Teamviewer must take some measurements to ensure that the software is not used commercially. But either they should not promize a free software for private use or the software should really work for private use. And connecting to only one or very few systems should be an indcation of private usage as no real company will have only opne customer ...
This is terrible! It is a very confusing message!
What exactly does this mean???
I just started getting this as well. I have used TeamViewer for personal use for years without issue. I have it installed on my work PC so I can remote in to my house. I also have it installed on my dads computers as he can run in to "issues" I have to fix and its more convenient than driving 30 mins to fix it.
Today, after using TeamViewer in this same manor for years, I started getting this message connecting to my home. And free users have no way to contact support, so I'm stuck with a service I cannot use.
I'm in the same boat. I'm hoping this is a glitch, because I think TeamViewer is a great service.
This is the second time this happened to me. I just received an email, after 30 or so days, that as a "special consideration for this one time only* they will reset my account back to personal. Guess the next time it happens , and it will due to their faulty algorithm, I am out of luck.
I am having the same issue. Been using it for years to connect to my home PC from work and now I am no longer able to do that because somehow my account has been flagged for commercial use.
same issue here. Been using TV forever on my home computer and now today I am getting disconnected after 59 seconds and a message that I am using TV commercially, which I am NOT doing.
Everyone should try publicly tweeting your dissatisfaction with the faulty algorithm with and with Teamviewer's support practices to the users "Teamviewer" and "Teamviewer_help" on Twitter.
Maybe if there is enough public disatisfaction the company will change their misguided practices.
The only algorithm that truly works is to trust and respect your customers, both present and future.
OK there ARE alternatives.
If TV cannot do anything better - not even drop any note here - switching to an alternative will be an option. As the moderator reads and removes help here regulkary, I suggest to google for die besten teamviewer alternativen or similar.
I really would prefer to continue teamviewer. But if accessing my private home PC from my office PC is considered commercial - indipendent if I have / use 1 PC odr pretend (or lie) that the 200 PCs I regularly access are all my private PCs - TV is no longer an option. The monthly price might be OK for real commercial - but for private use it's inacceptable.
I'll wait if / when TV responds to my ticket. A week might by long but acceptable. After that time I will contact Heise / Chip in germany. Maybe they could schedule a report with remote access software. At least a user letter will not be censored there as the situations seem a mismatch between promised free license and actual behaviour. To make it clear - TV has the right to stopp a free version. It's private software. BUT TV should NOT offer a free license for personal private usage if this is not true.
I could have replied to many of today's posts but chose this one because of the "legal" ephasis
Let's be fair, they ALLOW you to use the software free - it's not a god given right! & IF you follow the request to fill in the form & your not a commercial user that reset your account
IT MIGHT take a while but again, other tools out there & if you don't like it buy a licence
I just got the SAME message. How did you get them to put you back to free? Why is it doing that?
Ever since v13, I have been getting the message after the 2nd PC I log into. I explained to Support that I have been using Teamviewer forever and it is for a Hobby which I get no money for. They change it back to free and then two days later and I only connected to one PC and I got flagged again. I put in a new form for commerical use and now it has been 20 days and still no response. It is annoying a company would do this to consumers when they offer "FREE for Personal Use".
Does anybody know how to resolve the few minutes of access before timeout because TeamViewer claims it has detected commercial usage when I have never connected to a computer not on my desk. Two years of usage without a problem. But after a internet outage, Teamviewer no timesout almost as soon as I sign in. Help.
This is starting to really **bleep**. My machines are repeatedly being bumped off and then I get a helpful message later that CS is making a "one-time exception" to get me back online.
If you want to get rid of the free service, just do it please...
Same here over and over again. I am getting sick of that. Never ever used teamviewer in any commercial enviroment. Only connecting to my 2nd Win10 machine and some friends. Totally commercial use THANK YOU TEAMVIEWER - You have been good but atm it sucks hard
I'm very curious at this point, seeing that many people have the same issue as I do. I sent an email to Teamviewer Support almost a week ago and have not heard back from them. Is this a way of telling us that there will no longer be a free version? I used this for my PCs at home and I do not have a business, but T.Viewer kept insisting that I'm a business user. I've been using this for over 5 years now. Has anyone else had contacted support and get a response?
Please share your experience. Thanks.
i''m getting this message no matter what login i use and even when i don't login it. it also looks like it's affecting all my computers that use the free version.
To whom it may concern,
Your **bleep** detection software is preventing me from using TeamViewer freely. It is falsely detecting commercial use when I have done no such thing. I submitted a reset claim ticket what seems like a lifetime ago and still haven't heard back from you. This sucks. Your detection software sucks. You seem to have no clue whatsoever what commercial use is and yet you wrongly persecute perfectly innocent personal users. Oh, and filling out that online form got me nothing. NO reply. Not even an email confirmation with a case ID/number. I guess free users get treated like **bleep** This whole experience has really left a very bad taste in my mouth. You should remove the **bleep** detection software you are using to wrongfully persecute personal users like me. You could do better. Even using the honor system would do less harm than what the current **bleep** detection system is doing. And there seems to be no help other than the online form which your people seem to basically ignore. Oh, and here's how many people find your knowledgebase article entitled "Why do I see 'Commercial use suspected' / 'Commercial use detected'" helpful, 47% helpful (56/121). That means 53 percent of people who visit this page find it *UNHELPFUL*. That is staggering. Over half of the people who visit the page looking for help find it unhelpful. So, you guys basically **bleep** at your jobs. If I were paying for this product I'd complain to your bosses and have your **bleep** CANNED. You sure know how to **bleep** people who are not abusing your licensing terms off.
Nasser Simon Kazeminy
They are trying to bully people into purchasing a license. It's the same problem with false commercial use detection. They can get more money out of personal users by falsely detecting commercial use. They make it impossible to get help unless you pay for a license. Their online ticket submission does not create a claim number or ticket ID or number. They are motivated by greed. They figure we can give the software away for free, get market **bleep**, then hit people with false detection and poor support forcing them to pay for a license. They are no better than a lowly drug dealer trying to get you hooked on their product. Notice that you have to select ALLOW A SALES PERSON TO CONTACT ME now to get help on false detection? If you don't select that option, they will basically ignore you as they did me. I've been waiting forever for my fix, and they just don't care because I'm not a paying customer.