Announcements

Are you new to TeamViewer and Home Office and do you need some help? Check out our FAQ here.

Highlighted
Posted by
Trigon

Re: Free license usage level restrictions and Commercial license

The main problem that there is no algorythm. Never was. They just randomli use the select user from users where license = free query on the backend.
That’s why we never get answer from them (no, the low skilled admins with high level of god complex knowledge ends in moderation, they are not technical people, so not expect answer from them. That’s not their job, not their knowledge), that’s why no working support exists for free users (this forum is a self-helping discussion between the users, but noone from tv ever read it or answer any wuestions).
The simple goal is to reduce the number of free users. It’s simple. If the user can be turned as a licensed user is a win. If not but leave tv is also a win as the same resources will be used by less users mean better performance for the few payed customers.
So, the only option is to move to any other, free or payed alternative as tv won’t change it. It’s not in their interest. Now they have enough payed customers, they are working with big companies using their product as a built in solution so need no more free users.
It can be achieved in two ways. Like **Third Party Product** did to send out a note saying thats the company decision take it or leave it or like tv did without notification, explanation, just hiding in the bush.
But one thing is sure. There is no such thing as “secret algoryth”, but have a few coders who are not so good to fix a month long issue, have 0 qa, 0 customer support. That’s all, but please, noone start to believe in some mythical algorythm .
Highlighted
Posted by
Digon

Making me buy a license but use it for personal use.

I use teamviewer to remote to my home PC if I forget a file or need to view a photo or program on that PC. But now I get about 3 seconds to try an remote in because it want's me to buy a license but I'm using it for personal use like I checked in the box when installing teamviewer. I don't know what to do please can anyone help me?

Highlighted
Posted by
Henagon

Re: Free license usage level restrictions and Commercial license

Well, I must chip in again:-)

Even though I got the message warning of commercial use, I could still continue to use TV, I've never been "blocked".

Secondly, I yesterday received a message from TV stating my account had been reset to Free, and so it is. I no longer get the warning:-)

In my humble opinion, I would be prepared to pay a nominal fee for a (permanent, non subscription) personal/non commercial license for say 10 partners, and have the ability to remove redundant partner names from the list. At the moment my account has become quite cluttered with my experiments across multiple platforms and I cann't find a way to remove them:-(

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

What would be a different tool to replace TV?

Highlighted
Posted by
Pentagon

Re: You can't open a ticket, instead look at the first post i...

None that I can find that are worthwhile & free.

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

I am currenlty trying *third party software* (do a search without the space). It is similar to TV but it can be used for business use. However, with the free version you can only connect for up to 17 hours a month. This is OK for my purposes.

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...


@OzRob wrote:

I am currenlty trying *third party software* (do a search without the space). It is similar to TV but it can be used for business use. However, with the free version you can only connect for up to 17 hours a month. This is OK for my purposes.


Thanks. I found it. Will test it later. Do you know any software that also allow to control mobile phones from a computer?

Highlighted
Posted by
Digon

Teamviewer no longer free version

After a few years of non-commercial use, Teamviewer recently shut down my non-commercial access claiming it was commercial. So there is now no free version available as advertised. The advertising needs to change to be truthful. Do yourself and Teamviewer a favor - since they don't want free users, try an alternative that's really free as advertised, like *third party software*, which does everything you'll need for non-commercial access.

Highlighted
Posted by
Electron

TeamViewer thinks I’m using the software commercially

Hi all!

I don't know why I receive this message. I help my friends, they're using different version of Windows (7 / 8 / 8.1 / 10 / Home / Professional). I've never took any money for helping them. During last month, I've cleaned up my „TeamViewer contact list”, connected to bunch of new machines. I don't know why you accuse me of commercial usage? Because of what? That - for example - someone who works in non-profit organisation is using a machine with Windows 10 Pro? How can I prove to you, that I'm not using TeamViewer commercially, but for helping m friends?

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially

Same here, just got it too

Highlighted
Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially

Same here.  Just got it also.

 

AND:  THis happened to me about 1 month ago. I used online form  and about 2 weeks later all was fixed.. BUT NOW IT HAPPENED AGAIN.

 

What?

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially

Cannot use clipboard w/o paying.

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

I have been using TV's browser based connection to my home computers since my work's Sophos firewall system won't allow any kind of remote connection software. There are, to the best of my knowledge only four Remote connection options that can use a browser as the remote. I haven't succeeded using Chrome's and two of the four I'm not yet sure of. I need to test them first. However, one thus far is passing with flying colors and will likely provide a huge competition for TV. **Third Party Product**They have a personal use version that is free for up to five computers. They also have pretty cheap sounding "professional" versions. I'm pretty impressed so far (just used it for a day).

Highlighted
Posted by
Henagon

TeamViewer thinks I’m using the software commercially!

Hi to all!

Despite having my account reset to FREE license use twice within 2 weeks, after a false commercial usage issue, I am still encountering issues & notifications with:

  1. Keep getting the prompt that commesrcial usage detected/suspected
  2. Any connection I try resets/disconnects in 5mins or less & cannot reconnect for 10-15mins after that.

The above symptoms are observed just after the reset for the FREE usage.

My setup is fairly simple. I have installed TV on 5 - 6 PC of family and friends and I have linked them under my account (I believe that for 3 of these devices I am logged on with my credentials). Then I have set-up Remote connection with password, so I dont need to ask for passwords when trying to connect.

What I have tried up to now, after the reset of the license from the Teamviewer team is:

  1. Re-install TV13 on my macbook.
  2. Created a new TV account in case there was some sort of glitch with my old account

but none of these seem to work.

Any suggestions on how to resolve this issue?  

 

 

Highlighted
Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

Same here. TV 12 (now upgraded to 13), on MacBook.
Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially


@Boxallw wrote:

Just move to **Third Party Product**. Free/OpenSource and works very well.


Not easy to install for my friends whom I help with their computer problems.

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially

You have to pay for their Cloud account to use the clipboard so for the second time No Dice.

Highlighted
Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

I Dumped the paranoid liberal software called TeamViewer and switched to [deleted by moderator].,.. Works great and does not falsely accuse you of being a lying theif..

I dumped TV Entirely... Uninstalled and cleaned all regsitry entries of this Junk Acusational **bleep** Software...

 

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Yep works well. Nice and easy to use as well.

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I checked the [deleted by moderator] software out and it is only Windows software. I have been a very happy and appreciative Team Viewer user for about 6-8 years. It is excellent software and I have had no issues until now. Things happen in the computer world that are sometimes not human driven or caused by human error. I really think this isssue is a system glitch on Team Viewer's side. They have fixed me for now and hopefully it will not be an issue in the future.  The technician was very resonsive to several emails between us. I also understand paying customers come first and Team Viewer's manning of customer service must based on paying customers - totally makes good business sense. If I used it more and for non-personal reasons, I would be very happy to pay for the commercial version. I refuse to be too critical of a service that has functioned well and is offered free. When I am using my Mac to access another Mac, I use Apple's connection - it is great!!

Highlighted
Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially

I too am having the same problem and I am steaming.  Like you, I help out friends and family and actually, many of the computers listed are no longer in use.  I am retired, but knowledgeable about computers and programs well enough to help those who don't have a clue.  Some of my family or friends are actually on the elderly side and cannot remember many things, so I connect nearly every day to help out...please keep me apprised of this problem...if you aren't going to offer this free service I will have to figure something else out...but it has been very helpful.  I cannot afford your $49 per month.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Same here I might switch to another company though because its been since monday last week this has been happening to me an still they do not email me back that they are even looking into the issue.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

[deleted by moderator] is available on all platforms. There may be forks of the project that are Windows only.

I can take over my Mac from my Linux box,

Highlighted
Posted by
Digon

Commercial use suspected - 2nd time

So a few weeks ago TeamViewer declared me a commercial user.  I am retired and help my 83yr old friend with his computer who gets into a lot of issues.  I fill out the form and explain I am not a commercial user.  Eventually I get an email that my account has been reset to free use.  I use TeamViewer exactly 4 times and it declares me a commercial user again!!!

Come on now, get your act together or just admit you want money and the product is no longer free!  I don't mind paying something but your current rates don't fit a home user trying to help a friend out.  

 

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I'm trying to change my trail version to non-commerial

Highlighted
Posted by
Henagon

Re: Free license usage level restrictions and Commercial license

I agree. Before my 7 day free trial was even up I was canceling it. They have YET to REFUND my money.

Highlighted
Posted by
Electron

Re: Free license usage level restrictions and Commercial license

How about sending a message to users that you detect that usage may be for commercial use and giving  them 30 days to reply on a form that you send them so that they have the opportunity to defend their usage as personal and not commercial????  That would show a commitment to customer service.  Just take a moment to imagine what it is like to be invited to depend on a program for free, then have it removed without notice?  My friend is disabled and needs the program to communicate with friends and family and to operate various devices in her home.  She earns no money from its use and the effect of loss of use of the software has interrupted many aspects of her daily life.  Your policy comes across as thinly veiled averace.  

Highlighted
Posted by
Neutron

Re: Free license usage level restrictions and Commercial license

It's a total **bleep** this commercial bug on android devices.
If devs has at least 2 neurons they could be able to avoid this happening with trusted devices, since would be simple as **bleep** don't block access or consider commercial use up to 3 PCs from the trusted devices list.
Now I can't support my 76 yo dad from my phone because it's says I'm suspect of commercial use and even with the warning of 5 min I just can connect up to 1 min.
Considering that there's only 3 devices that I use to log, my dad and son's computer and my own, this one btw is connected 50% of time at the same ISP modem as my phone.
What more I need to prove personal use than my trusted device is at the same ISP modem as the phone? Or same GPS location?
Ridiculous
And now to be worse, they don't even let you open a ticket, because "they were receiving too much tickets" and now support just answers who pays.
OFC u're getting too much tickets, ur devs are brainless!
Highlighted
Posted by
Trigon

Re: Free license usage level restrictions and Commercial license

Welcome to the club...I'm in the same boat.
Highlighted
Posted by
Trigon

Re: Commercial use suspected - 2nd time

I haven't gotten a reply yet, but I have researched other software products that actually do the same thing.  I've downloaded one myself and just used it...not bad at all.  I'm sure if I posted the name of it, this post would be deleted..[deleted by moderator].  Anyway...this is what happens when big companies get very greedy... I have friends and family all over the states and the only thing it may cause by switching programs is some very direct contact with the people or have someone who is computer savvy to help my very old family members download the programs...

Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially

I just tried **Third Party Product**...pretty good and free

4 Replies
Highlighted
Posted by
Trigon

Re: Free license usage level restrictions and Commercial license

Agree totally and I have also noticed that their status in the "free" remote control ratings has gone away completely.
Highlighted
Posted by
Trigon

Re: Making me buy a license but use it for personal use.

The best thing you can do is find another free application to control your other computer.  I am currently trying one, which I can't name , but begins with A, and so far, it's quite simple to set up and easy to use.  Has all the bells and whistles of TV without the attitude...so far.  TV's ratings in the "free" catagory has disappeared and word has gotten out of this fiasco and the way they are treating people...their loss.  Just do some searching...I found this one right away.

Highlighted
Posted by
Digon

Re: Free license usage level restrictions and Commercial license

TeamViewer is no more.  I installed **Third Party Product** today and it works great.  To get my free license restored and then taken away afer 4 uses is ridiculous.  I just wish they would come clean and admit they don't want any free users anymore.  

 

 

Highlighted
Posted by
Trigon

Re: Free license usage level restrictions and Commercial license

TV is not an US company so it doesn't have to follow any laws or rules of business. So let's all quit complaining and do what we can to help others. Give them what they want no customer.
Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially

**Third Party Product** - mainly a windows solution. Looking at others but so far**Third Party Product** is good.

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially

**Third Party Product**  is no good, no clipboard or cloud logon if you don't pay, worthless.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially

With **Third Party Product** keep in mind that you can only connect for up to 17 hours a month.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially

For honest discussion this is not the place. They don't like us talking about better products.

Highlighted
Posted by
Trigon

Re: You can't open a ticket, instead look at the first post i...

It's been nearly two weeks since I submitted the form and no response. Twitter support people have intermitantly responded to messages but no solution as of yet.

I log into my home computer while I am at work to check my personal email, stream music from my home PC and pay my personal bills. This is not commercial use as far as I can tell. But nearly two weeks later, I still have no response to the ticket I created and you guys say creating more tickets can make it take even longer...

If you are so busy that you can't even respond to people in a reasonable amount of time, then perhaps whatever steps you are taking to deter business users from using your product for free has actually caused a lot of false positives and should be revisited. Or you just don't want people using your product for free, in which case why don't you just say so?

Highlighted
Posted by
Henagon

Personal use

Hello.I use it for personal use only but teamviewer say that is detecting business software and not let me use it for free.what is happening?
Highlighted
Posted by
Digon

TeamViewer no support for private use

Hi,

    TeamViewer have a real problem at this moment. They offer two type of accounts private use and commercial use. Private use is free, commercial use based on license which should be payed.

     The problem is that the account under private mode, free teamviewer is locked with the message trial expired, even if the application is free for private use. To unlock you have to contact the teamviewer but teamviewer team does not accept any ticket from customers who use free version, I mean private account. So they are at a point of no way for people who chose to test teamviewer or to use in private mode.

      Beside this, even if at installing the teamviewer ask you to chose the mode of using, commercial or both, and if you chose both, you can be found as suspicious if you use two accounts commercial and private on the same device. This difference between commercial and private accounts using should be very well defined and limited.

      At this moment the support for free version is not available even if the account is locked.

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

Had to unsubscribe from this thread since I was getting so many emails (and conveniently not a single one from a TeamViewer rep).

Unbelievably pathetic customer relations, especially with the vast amount of alternative programs for remote connections.  They can "fix" my account now; I don't even care.  I'll never use TeamViewer again.

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

Same here.  I actually sent me an email (after 3.5 months) to tell me my account was confirmed to be a private use, but that's the SECOND TIME and I don't care anymore.  I'm using **Third Party Product**, and 17 hours a month for this truly private user is just fine with me.

I've seen some seriously flawed thinking in my time, but this one is over the top.  I hope the guy in charge is happy with his decision to wreck PR.

 

 

Highlighted
Posted by
Digon

Re: Free license usage level restrictions and Commercial license


@gquiring wrote:

TeamViewer is no more.  I installed **Third Party Product** today and it works great.  To get my free license restored and then taken away afer 4 uses is ridiculous.  I just wish they would come clean and admit they don't want any free users anymore.  

 

 


Aero?

Highlighted
Posted by
Digon

Re: Free license usage level restrictions and Commercial license

Screenshot_3.png

 

 

Highlighted
Posted by
Trigon

Re: Free license usage level restrictions and Commercial license

If they responded to those of us who filled out the form as fast as they deleted posts here that referenced their competition, there wouldn't be a problem.

Highlighted
Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

The commerical use software detection has bugs - it detects commerical use incorrectly, and response time to reset the license after filling in the correct form is really long.

When is teamviewer team going to fix this problem and reduce the number of false positive detections, and in the meantime reduce time for response for support calls?

This is the 2nd time I have filled in the right form, and have been waiting for a week with no response.

1st time I filled the right form, and i waited for nearly 15-20 days for the license to get reset.
Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hey Esther,

I filled out the ticket. I explained that I use TeamViewer to log into my HTPC, my media server. Which are both in my home. The server only serves my media to the living room and bedroom. And I access my Mother-in-laws computer.

Even after waiting over two weeks for a response you still can't confirm that I'm not using it for commercial use. So how in the **** is me giving you my address and signature on a
"Declaration of private use" going to change anything?

link for that here for those that are curious
http://cdn01.teamviewer.com/teamviewer/pdf/TeamViewerDeclarationOfPrivateUse.pdf?utm_source=TV-newsl...

I'm a stay at home house husband. I don't have a job. I access 2 computers with TeamViewer. My living room computer and my Mother-in-laws. How am I possibly getting flagged for personal use?

Why do you need my address to "confirm" that I'm not breaking your rules?
Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Dear TeamViewer User,

Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

To continue using TeamViewer, there are two options for you to consider:

1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

If you need help finding the perfect license, we will be happy to assist you personally:
+49 7161 60692 50

2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address form-service@teamviewer.com.

When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.

For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

If you are not sure whether you are using TeamViewer commercially,
please give us a call: +49 7161 60692 50 .

We are looking forward to hearing from you.

Kind regards,
Your TeamViewer Team