Posted by Moderator Moderator
Moderator

Re: use of teamviewer for non commercial purposes

Hi @cujo68000,

Thank you for posting.

Please read this article about what is "the Personal Use".

This article answers your question.

Hope it will be helpful for you.

Best regards,

Posted by sdh68k
Digon

Re: use of teamviewer for non commercial purposes


@cujo68000 wrote:

Hi,  a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Regards, Gianluca G.


I don't work for TeamViewer, but I believe that would be seen as commerical use - you're connecting to a place of business. TeamViewer states that a personal license covers connecting to a personal computer from another personal computer. If there is a valid use case for you to be able to access the school's servers from your home, your school should implement a system, such as a VPN. Or they can pay for the business license.

TeamViewer has just started saying that they are detecting commercial use from my logins. I only access a machine from home using either my phone, or my laptop tethered through my phone. No idea how they can be deducing that I'm using it from a place of business, because I'm not.

I'm going to start to look for alternatives.

Posted by lp_pl
Henagon

use of teamviewer for non commercial purposes

Hi, a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher of  Qilu University of Technology( Shandong Academy of Sciences) and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

Highlighted
Posted by Wizardofmann
Digon

Re: use of teamviewer for non commercial purposes

I am an individual and have been using the free version for just over year. However, for some time now (Since updating to version 13) I keep getting random niggling issues/bugs, making it awkward to use the software as it keeps moving the 'goalposts.' This morning I got the same message as the above post. I am afraid it is the last straw! I have already been looking around for an alternative and have found two contenders which have great reviews and appear to be far superior than Teamviewer.

Bye bye Teamviewer.
Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello Yuri_T. ... Hi @cujo68000 (and so sorry for you that you are "really" a "professional user" :mansad: )

Reading  @cujo68000 post, we can understand he's obviously a "professional user" (at the sense of TeamViewer policy at least).

So, I would say many thanks for the reply you sent him... But what about most of those who post here to say they have been blocked in spite of the fact that they really use TeamViewer only as private use ???  I mean, from their personal device to another personal device and from a private local network to another private local network. ... But yet, they are blocked !!!

@cujo68000 should be "happy" :catsad:  to learn that he is a "professional user", :catsad: (at least, there is a "true good  reason" tfor he 's been blocked, and he can know that "good reason")... and it was so easy for you to tell him, because it's "true" (regarding TeamViewer's policy at least)... 

... But no moderator can reply a correct response to most of those who post here because they (we) are REALLY PRIVATE USERS, in true PERSONAL USE situation... Why can't you reply us ?... Would it be because the moderators have no reply to this question ?... If so, don't you think that, at least, you should tell us frankly ?

I wish you a nice day, even though you wouldn't like to send  a pertinent response to my question. :cathappy:

Andre75

Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello sdh68k, and Gianluca G.

It seems that "the rule" is :
Only a single device using TeamViewer and connected to the  private local network.
If more, the software is unable to discriminate between a private local  network (like the one that most of us use at home) and a professional corporate network.
If there is more than one device,  using TeamViewer, and connected to the same  network at the same time (e. g. 1 desktop PC, + 1 smartphone, or 1 laptop... and whether it is a private local network or a professional corporate network), the software will consider it (detect it) as a professional network... I can't see any other explanation ???
And we're blocked !... It's unfair, but it is !

I would like to add what I think of this way of penalizing real private free use, but I'm afraid I would be censored, even though I would express it very politely !

Andre

Posted by cujo68000
Henagon

Re: use of teamviewer for non commercial purposes

Beyond the rules, I use TeamViewer for the good of the students of the school where I teach, I do not see anything commercial in this way to use it.
What does all this have to do with the profit and commercial use of TeamViewer? What damage am I getting?
Posted by Andre75
Pentagon

Re: use of teamviewer for non commercial purposes

Hello cujo68000

I think that everybody understand you are sincere and you really use TeamViewer for "the good of your students" and it's a non-profit use. But, unfortunately, this is not the TeamViewer poilicy !

It seems that you think somebody decides if your reason to use TeamViewer is "good" or not, and will judge if your way to use the software is properly "non commercial" ?

Be sure that most of people who complain on this forum do the same use as yours, I mean "non-profit" use. But we are blocked too, like you.

TeamViewer terms of Policy are not really explicit and change by  "Commercial" (or "Professional") use the real situation which is as following :   ... multiple devices, using TeamViewer, and connected on the same network, whether it is a private local network or a professional corporate network.

This detection is made automatically and you cannot avoid it (several devices such as desktop computers or mobile devices or laptop). The same network  IP is detected as used by several devices, that's all !

So, nobody will mind what is your way of use (if you wanted to charge your students, nobody could know this if you don't write or say it publicly)... neither "profit" or "non-profit" is the question, nor teaching several students or helping only one person who you'll charge or not !...

As soon as you'll connect any computing device on a shared network by other devices using TeamViewer, you are considered as "Professional use"... nothing else !... and you, we, are blocked !

And, finally, complaining of this on this forum is total useless as nobody can consider and solve individually your problem (as same as thousands of other persons who are in the same case as yours).

Hope that my explanation can help you to understand better the situation :manhappy:

Andre

Posted by ruVic
Electron

Re: TeamViewer thinks I’m using the software commercially!

The best solution I found (for Windows 10) is to download teamviewer app from Windows Strore. It does not seem to have the licensing problem.

Posted by OldSurferDude
Trigon

Re: use of teamviewer for non commercial purposes

Here's another data point for reverse engineering TV's commercial use algorithm:  Only one of my computers is barred, the one that initiates sessions.  I am an extreme hobbyist, and I have more computers than I care to count.  Several of them are "headless" (no keyboard, mouse, monitor) using TV to modify them when necessary. (usually after @!$%!$ Microsoft updates). 

I'm experimenting with a virtual machine as my initiator.  So far, so good.

I'm also experimenting with alternatives to TV.  No joy there ... yet.

Great engineers at TV, though I have no kind words for the management.  I hope those engineers are looking for new jobs. because they are next.

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi ruVic !

Thank you for this information, but :

1- For how long time are you using it since you got it from Windows Store ?

2- By that time, how many computing devices have you remote control ?

3- Have you tried to connect another device, using TeamViewer, on the same network using both TeamViewer at once ?

... Wishing you it will last long for you ! (I've been blocked 2 times for no reason exposed in TV terms of policy... finally I gave up  to submit again the "official form" to request being unblocked, as the first time, I had to wait for a month !).

Cheers,

Andre

(I think you can understand that I'm trying to catch what TeamViewer management team is exactky expecting from us , I mean "Personal free use"... Actually I'm afraid there is no way to use it really free of charge)

Posted by Godbr
Photon

Get started - For personal usage

I am personal used but I just was limited and qualified by teamviewer as business user, but it is wrong. I am personal user and instal it to some family computer to help. Also I Install to the corporative computer to access some personal files witch is storage there.
Posted by BillBittel
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well I can tell you that I most often connect to personal computers at home from my work. That computer is on a corporate network. I build and overclock multiple computers. When overclocking, you have to stress the CPU, Cache, RAM etc. for extended periods of time to verify stability. These tests push the componenets to their max for hours. You really need to keep an eye on things when doing this. So I log into them from work to do just that.

I have been flagged as Commercial Use twice, sent in the form twice, cleary explaining what I do, and that I initiate remote sessions from my work computer.  Both times I was told that is OK and they reset my account. I had to send it a form for each computer. So far, after about a month, I have not had any more problems. Just today I was using TV to monitor 2 computers at home, on the same private netowrk, from my computer at work, on a corporate network, simultaniously.Still no pop ups. So I think that your theory that it is all based on TV seeing 2 computers on the same network is perhaps not correct, or at least not fully correct.

Since the 2nd time I got flagged, I have selected and installed a back up remote access program in case TV starts acting up again. I still like TV best, but I cannot fully depend on it anymore like I have done for many years. I'm not sure how all of this is going to end up, but for now, after 2 Resets, my personal account seems to be working.

YMMV...

Posted by johnvella
Electron

Re: TeamViewer thinks I’m using the software commercially!

Ehi, io sono un blogger quando uso teamviewer per disconnessione, dopo un po 'di tempo ho bisogno di contattare i miei partner del mio sito web 

Posted by Glassdub
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@Andre75 wrote:

Hi ruVic !

Thank you for this information, but :

1- For how long time are you using it since you got it from Windows Store ?

2- By that time, how many computing devices have you remote control ?

3- Have you tried to connect another device, using TeamViewer, on the same network using both TeamViewer at once ?

... Wishing you it will last long for you ! (I've been blocked 2 times for no reason exposed in TV terms of policy... finally I gave up  to submit again the "official form" to request being unblocked, as the first time, I had to wait for a month !).

Cheers,

Andre

(I think you can understand that I'm trying to catch what TeamViewer management team is exactky expecting from us , I mean "Personal free use"... Actually I'm afraid there is no way to use it really free of charge)


It has little to do with multiple connections at the same time on a business network, I was connected at work on a 'single' PC connecting to home & that single PC got flagged, I was also using my notebook wireless (free network not corporate) I can use it on another PC at work & it is NOT flagged, so there is little rhyme or reason.

Posted by Ramiz
Photon

Cannot connect to Teamviewer (Home).

Good morning.

I have problem to connect from my home PC, when i want to connect, it share me pop-up informations about commercial uses . 

But it's my home PC and im at work now. 

Can you help me with this problem. 

You also can vwier the name of my pc in team

Posted by zt1
Photon

Re: Cannot connect to Teamviewer (Home).

My TV doesn't connect too

Posted by Community Manager
Community Manager

Re: Cannot connect to Teamviewer (Home).

Hi all,

I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

Best, Esther

Posted by WebsGhost
Henagon

Personal License expired. Have ticket

i installed teamviewer on my work pc, but i use it to connect to my personal pc's at home
now it says that my free license expired

what i can do?

we don't use Team viwer at work at all, but my work pc is a part of a domain

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Hi @BillBittel

Thanks for your comment about "my theory", which only a theory, you are right. But, correct or not, it could never be verified as TV refuses obstinately to communicate about.

I just can say that, like you, I've been using TV for years and I've never been bothered like this before ! I used it only to help my relatives and friends, from only private network to only private network.
On July, I've been flagged right when I was using TV in remote connection with a Mc Book air I had just configured for a friend and I had temporarily connected it on my private network to check if it worked well and transfer some files from my PC to the Mac.

So, I submitted the form (and joined the log file) and I had to wait for ... one month !... before I could use it again !!! (always and only from my private network to another private network)... but for a short time (2 or 3 days), as I've been flagged again when remoting another PC for only 2 or 3 short sessions...
But I can't know if TV had really reset my account, because I never got any reply from them telling so ???
Actually, after a month, I had uninstalled TV, all the residual folders and files, and deleted all its registry entries. Then, I reinstalled the last TV version. So, I could not know if it worked again because I had got reset, or because I had fully unsinstalled it before reinstalling ???

Anyhow, you are right as you point out the precarious situation in TV let us. Unless you are wealthy and can pay a license, TeamViewer is a no longer reliable solution as we permanently run the risk to get suddenly flagged. You can imagine what happens when you are helping your mom or sister, living in country side, to fill in and send an important online form or document !... You have to tell her : "Sorry mom ! Say your health insurance company that you'll fill in the requested form next month !... (when TV will have considered my demand and unblocked me)"
And, if you dare to complain, writing here  "it's c...zy" ! You'll get a very nice help... your comment will be censored !
So, you are still right, the best way was not to request again being unblocked, but find an alternative... There are some not too bad, but I must admit that none is as good as TV... at least, not yet... but TV is working well for its competitors (those these forum censors -human beings or robot- call "Third Party Product").

Andre

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Glassdub

Hi,

" ... there is little rhyme or reason" ! You are right.

Just a c..zy algorithm which's leading us into its same way !... (But "algorithm" doesn't mean "artificial intelligence" escaping from its conceptors... Human beings do it in order to aim a planned target)

Posted by Andre75
Pentagon

Re: Cannot connect to Teamviewer (Home).


@Esther wrote:

Hi all,

I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

Best, Esther


@Esther

Hi Esther,

Many thanks for that good news !  You give us all a great HOPE ! :cathappy:

But, does it mean :

1- TeamViewer will finally give up and remove the algorithm which cannot clearly and fairly discriminate between Personal free use and Professional use ?

2- TeamViewer has finally found how to make work properly this algorithm ?

3- Anything else that you wouldn't know ?

4- When do you think it will work fine again ?

Anyhow, you shouldn't be the one to apologize (unless you are TeamViewer manager or a development staff), but we don't think you are the one who took this strange decision to make a big mess in all free users' softwares. And it was not your fault !

So, we all cross fingers and have a big hope that you say true...

Thanks again.

Andre75

Posted by Community Manager
Community Manager

Re: Cannot connect to Teamviewer (Home).

Hi Andre75,

Thanks for your post.

You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-can...

Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... )

Thanks and best,

Esther

Posted by eyedoc9
Henagon

No resonse to my commercial use suspected tickets

I am a personal user. I submitted multiple tickets to get a determination about commercial use suspected notices that I have been receiving. I've had this problem over the years. Each time previous to this set of notices, I emailed Fabian and he reviewed my logs and cleared my accounts. Now Esther has told me that the ticket system is the only method of clearing these notices and restoring my computers to personal use. I submitted tickets over a month ago. The response time estimate in Fabian's article in the community concerning this is pasted below. I posted my tickets over a month ago and have received no outcomes of my tickets. I tried to submit another personal email to Esther concerning the matter today, but now it shows that I have reached my limit of personal messages. I feel very unsupported and am beginning to suspect that I may never have the issue resolved. I have switched to **Third Party Product**, another free program, for my remote management needs, but prefer TeamViewer's functionality for most things I do. I hope that someone from management will see this message and see if there is any other source of help. It seems I have exhausted all other options.

============================================

How long does it take to unblock my TeamViewer?

Please know that we review every request that has been placed.

Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven days. We are sorry for the inconvenience.

============================================

Posted by Glassdub
Pentagon

Re: Cannot connect to Teamviewer (Home).

I m


@Esther wrote:

Hi Andre75,

Thanks for your post.

You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-can...

Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... )

Thanks and best,

Esther



I filled out a form & all the requested info well over a month ago like many other users. I have never heard a word back or had a resoultion, this does not help.
Posted by neuro60
Photon

Re: account is for non-commercial use only,

i use teamviewer for personnel only thank
Posted by Andre75
Pentagon

Re: Cannot connect to Teamviewer (Home).

@Glassdub

Hi Glassdub

Not only you  Lot of people didn't get any reply, including me.

That's what I answered to Esther, who advised to fill out and send this form. But my answer to her has been censored !!! Maybe are we impolite  to say publicly that even this way (which needs "normally" 1 month to get unblocked) is no way ?

I wonder why you have not been censored ??? :mansurprised: ...  And yet you must be very impolite to say the truth here !

Posted by Andre75
Pentagon

Re: Cannot connect to Teamviewer (Home).


@Esther wrote:

Hi Andre75,

Thanks for your post.

You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-can...

Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... )

Thanks and best,

Esther


@Esther

Hi Esther,

Thanks again for your kind, clear and quick response.

I guessed already that I "misunderstood" your former post (bad luck !) :catsad: ... That's why I asked you some more details.

About the form, thank you for the link, but I did it yet once, I had to wait for a month before I could use again TV (in all Personal use conditions, such as described in TV terms of policy, of course !!!  I swear !)... And it was flagged again a few days later ! :catfrustrated:

If you follow up this topic, you know that we are so many "free" users having been trapped into this issue !  So, you can understand that we don't trust TeamViewer managers anymore. We all do believe that :
1- Its management staff is no longer willing to provide a true Personal free use with no problem ! And they obviously show that they want to get rid of Personal free users ?...
2- Or the algorithm used in TV to discriminate between Personal free use and Professional use is not efficient and returns too much mistakes... And TV developers can't (yet) make it better ?

Therefore, it seems total useless to send again this form (anyhow, 1 month waiting for a reset,(with no reply, no news to know what about) is not reasonable ! Moreover if it's for only a few days free use after having got reset, then getting blocked again !

Sincerely

Andre

Posted by WebsGhost
Henagon

Re: Cannot connect to Teamviewer (Home).

So i can use it as in the same way? it won't disconnect me again?
Posted by RudieV
Digon

message that I am using TV commercially, while I am not

Since a two weeks I get this message when I connect to my multimedia pc, which is in my own local network, that I or the multimedia computer is being used commercially.

Unless my pc is doing things at night that I am not aware of, and it is switched off so that would be a surprise, I never use TV commercially. 

Why am I getting this message? How can I get rid of this?

Posted by Tegoide
Trigon

What's this Advertisement new


@Tegoide wrote:

.. another umpteenth idea of the TV new marketing department ?

After the useless and tremendous internal spellcheck, now the mandatory advertisement. At each TV session.

I believe that soon or later TV will drop off us, considered by Team Viever marketing people and sales dept. as nasty scroungers.

Here the screenshot (Edited by a moderator. Please attache the screenshot instead of putting the URL link)

 

Anybodys elese is experienceing this beutiful TeamViewer gift ?

 

 


I reiterate my question and complaint.

 

 

 

Posted by LtData
Henagon

Preventing detection of commercial use

After having the 3rd "Commercial use" detected/suspected alert this year, I'm wondering if part of the problem is my pfsense router that gives my computers a ".local" DNS suffix and this is beign detected as corporate use. I managed to have the limits removed from my account via the proper process, but I'm trying to do what I can to prevent additional detection. I changed the DNS suffix to ".mylocal" to give it something different, but is there a specific suffix I should be using to avoid this tripping the flag, or am I out of luck as long as a suffix is being added? I tried asking this question on the form, but they referred me to here

Yes, I am just using TV for personal use for connecting to my (desktop OS) machines, parent's computers, and sister's computer.

I did see a post somewhere talking about them adjusting the "commercial use" algorithim to prevent false-positive, so hopefully that will help me also.

Posted by Ehkart
Henagon

Re: Preventing detection of commercial use

I have used TV for several years to manage the several machines that my family and myself use. I work roughly 1800km from home and so I needed a solution as I'm the only one with any of the IT skills necessary to remedy the various issues that three kids and a spouse run into commonly with computing at home. I was very satisfied with how TeamViewer worked for a long time and spoke highly of their products.

Not needing the service in a business manor and not wanting to spend $500 a year, I'm sure you can relate to my dismay when for the third time I also received flagging for commercial use. I am certainly NOT using TV for commercial purposes unless children clogging their machines with games and movies is considered commercial use..

Much to my pleasant surprise however,**Third Party Product** provides a free plugin for almost any OS and mobile device that allows remote desktop control. Known as **Third Party Product**, it's so far proven to be a fantastic and completely free alternative to the murky license heavy minefield that is TeamViewer. It's a snap to set up and I can confidently say it works just about the same. There is a limitation with **Third Party Product** that doesn't allow printing files remotely to a local printer and file transfer isn't available however through Google Drive you can easily achieve this.

I'll be hailing the success of the **Third Party Product** alternative to anyone I know that's tired of TeamViewer being paranoid about us nobodies. Sometimes I hate to admit it but **Third Party Product** wins the day again!

Posted by sandeepgup12
Photon

commercial use.

Team viewer Guys,

YOU are not able to understand what is commercial use and personal use. 

YOU ARE PUTTING EVERYTHING IN COMMERCIAL USE TO EARN MONEY. THAT'S ALL YOU MUST HAVE GOT SOME LEADER WHO WORKS FOR MONEY ONLY. 

ANNOYING.

 

 

Posted by Garyfrans
Digon

Re: License question

TV thinks I’m using software in a commercial capacity. This not true. How do I reinstate personal environment. I have three personal computers and three friends whom iproblem  I attempt help when they have problem. Two personal computers  in  California  and one in my home in  Oklahoma. How can I  remedy this prolblem

Posted by Luxes
Electron

Re: License question

Been using teamviewer for years between the computers in my home, and from time to time with friends, since i know a thing or two about computers, being an enthusiast.

The other day i bought a new laptop, installed teamviewer, shortly and helped a friend with GPU issues, then i got flagged for using it commercially....what??  Not getting a reply from teamviewer from the ticket thingy i sent it for people who are wrongly flagged either, what the s*** is going on?

Posted by Gastrite
Henagon

Teamviewer free version

Teamviewer free version. I use this version to access the computers of friends and relatives who ask me for information that I can not communicate by phone. I do not use it for work because I provide on-site assistance (my clients like "human contact"). I had tried in advance to offer them this type of assistance remotely but they do not want to use it.

Now, I use this program for personal use but from today, October 11, 2018, its use is bound to me less than 5 minutes, then I get a message on the screen that tells me that I have to wait a few minutes before reconnecting ... should I behave?

Posted by ADP88
Henagon

Re: Connessione bloccata dopo il raggiungimento del tempo massimo

ciao, per caso hai risolto il problema della connessione bloccata?

Posted by neXus2000
Digon

Re: Teamviewer free version

This is a bit weird. When I connect from mobile phone to my PC it shows me that commercial use is suspected (logged in with my account). When I use TW from my PC to connect to other PC, nothing. Works without notification.

Posted by GordonSE03
Digon

A home user License allowing for home business and personal use.

I do not know if this is something that has been brought up before, but my husband who is the 'IT Guy" for his very large family has yet again been locked out for commercial use.  Has anyone done a query or asked if free users who use this platform allot would be willing to license it at a reduced rate for non-commercial use?  I know that when he asked (2 weeks ago) the sales rep just referred his question about commercial use message to someone in the tech department that unlocked his account. He has many times said that he would be more than happy paying to help support this platform, but that when he is not receiving any money for his help he/we cannot justify or afford a commercial license.

If this violates the forum rules please lock or delete, otherwise, please help myself and my husband understand if this has been considered or is in motion.

Posted by olly
Digon

Re: Commercial vs Non Commercial

Bump

Posted by pv7721
Hexagon

Re: Teamviewer free version

I have the exact same behaviour.

Posted by Andre75
Pentagon

Re: A home user License allowing for home business and personal use.


@GordonSE03 wrote:

I do not know if this is something that has been brought up before, but my husband who is the 'IT Guy" for his very large family has yet again been locked out for commercial use.  Has anyone done a query or asked if free users who use this platform allot would be willing to license it at a reduced rate for non-commercial use?  I know that when he asked (2 weeks ago) the sales rep just referred his question about commercial use message to someone in the tech department that unlocked his account. He has many times said that he would be more than happy paying to help support this platform, but that when he is not receiving any money for his help he/we cannot justify or afford a commercial license.

If this violates the forum rules please lock or delete, otherwise, please help myself and my husband understand if this has been considered or is in motion.


Hi @GordonSE03

Your complaint is similar as many others here. I'm sorry that I can't provide you any true technical solution, but I can try to explain you how it works (I mean : why have you been blocked, and how to apply for a technical support. It doesn't mean you'll get reset).

A- When using TeamViewer as "Personal free use", we are blocked because the software includes an algorithm that is supposed to detect if it's really used as "Personal" (Non commercial) use" or as "Professional use". The rules are detailed in the TeamViewer terms of policy. They are not very clear, but understandable at least (after reading attentively)...

1- Actually, "Professional use" has nothing to do with "non-profit" or "profit" use (who knows if you charge or not the person whose you help ? or if you get money or any other advantage ?... Nobody, and no algorithm ! )... It's just a question of technical network environment :  From a device (desktop computer or mobile device) that is connected to a professional corporate network (whether it is in wire/Ethernet connexion and WiFi), or if you remote a distant device that is itself connected in the same conditions .

2- "Personal use" is when your devices (desktop computer or mobile device) are both "host" and "client" connected to a private local network. That's all !

But, this algorithm isn't efficient and it can't really make its work, nor properly discriminate between "Personal" and "Professional", therefore It returns lots of "false-positives"... So the situation is : when this algorithm is wrong, but TeamViewer doesn't want to run any risk of being cheated, so, even though its algorithm is wrong, the default rule will be "Professional use" !... and you get blocked !

We are now countless free users who have been trapped by this algorithm...

So, what to do ?... You can try to fill out the "official form", join your "log file", and send it... you'll have to wait for xxx (???) days, weeks, without any reply from TeamViewer... and if you win this lottery, you'll get reset (unblocked) after a long time... then... you'll get blocked again after a short time use !!!... and you'll have to fill out again the "official form", join your log file... etc... If you win again this lottery, you'll get unblocked again... Then you'll get blocked again... AND SO ON !...

B- [removed by moderator per Community Guidelines - no hearsay - this is a TeamViewer community, run by TeamViewer]

Hope things are clearer to you now, wishing you good luck !

André

Posted by Kungfujason
Henagon

TeamViewer thinks I’m using the software commercially!

DON"T use teamviewer to make a profit, It is used for helping friends out at no cost and to access my computers on my network.

Please help me to fix this, 

Thank you,

Jason Hager

Posted by Andre75
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@Kungfujason wrote:

DON"T use teamviewer to make a profit, It is used for helping friends out at no cost and to access my computers on my network.

Please help me to fix this, 

Thank you,

Jason Hager


@Kungfujason

Hi Jason,

"Non profit" or "profit" has nothing to do with "Personal use " or "Professional use"... It's not that question, and it's actually just little rhyme or reason.

Sorry, but nobody from this community can help you to "fix it"... Just try what I mention in my here above reply to @GordonSE03  (See :  "So, what to do ?"). If you are lucky, you'll receive a ticket, then no more reply or information from TeamViewer... You'll have to wait for days, weeks, month.... checking from time to time if it works again. Then, if you win the lottery, you'll get reset, then... (read all what I wrote to @GordonSE03, it's a bit tiring to repeat non stop)...

And remember that you are not speaking there to TeamViewer technical support, this community has nothing to do with TeamViewer technical support.

Good luck !

André

Posted by GordonSE03
Digon

Re: A home user License allowing for home business and personal use.

thank you Andre75, but being that the machine that keeps being locked out is on a Comcast residential connection and as far as we are aware none of the family uses a commercial/business network for connecting to the internet, your answer though enlightening has little to do with his situation.  It appears that TeamViewer's algorithm also looks at the time (how long a connection lasts) and content (what is being done on the remote connection.). That is the only way that the above makes sense about commercial use.

Posted by OldSurferDude
Trigon

Re: A home user License allowing for home business and personal use.

On my locked out machine (I have at least four other machines) I created a virtual box running linux and then loaded TV onto that OS.  It's a little klunky but for now, it works.  If TV flags that one, I'll create another virtural machine.  Once you have the vitural interface set up, it takes just a few minutes of one's time to create a new instance, though the loading of the OS takes about half an hour.  This would be the whack-a-mole response where I am the mole.  

We should be looking for a new company, anyway, because it is pretty obvious that TV is having financial challenges,  (running out of money?  preparing to be taken over? general cooking the books? etc?)

(Mr/Mrs/Ms Moderator, you'd should be looking for a new job, too.)

Posted by Andre75
Pentagon

Re: A home user License allowing for home business and personal use.

Hi @OldSurferDude

My reply to @GordonSE03 has just got censored !... I wonder why ??? but never mind !

You are too kind to warn those whom their marketing managers are working to make them jobless. But they shouldn't mind too much as they show that they are competiting for the next Nobel Prize in Physics... and they'll get and share it, with no doubt ! So, don't worry too much for them.

Your  "wack-and-mole" is interesting, but you know that most of us don't have more than one computer, and our competence in IT doesn't allow us to reach the "klunky" system !  That's why because we liked to use TeamViewer. It was not too complicate for our simple mind ! Anyhow, thanks to provide us a solution which could work better than to "fill out the form"... Why don't you apply for a job on this community ?... At least you will give us more than a single solution ... which's useless or just works for 3 sessions.

Oh, I think I guess why you don't apply for a job here ! You scare it will not last longer than the official reset solution !

Nice evening !

Andre

Posted by JRossi
Henagon

Re: A home user License allowing for home business and personal use.

I have been having this issue since Version 13 came out. Filled out the form multiple times. It gets reset. However, when I filled out the form last time (about a month ago), the option for attaching a log file is missing. Still heard nothing back.
Posted by Andre75
Pentagon

Re: A home user License allowing for home business and personal use.


@JRossi wrote:
I have been having this issue since Version 13 came out. Filled out the form multiple times. It gets reset. However, when I filled out the form last time (about a month ago), the option for attaching a log file is missing. Still heard nothing back.

Hi @JRossi

Thank you for your one more information.  I feel a bit less lonely.