TeamViewer thinks I’m using the software commercially!

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Posted by
Digon

Re: My teamviewer auto close after few minutes with the message sponsored session

I am in a similar situation in that I have asked for a reset a few times now and it doesn't seem to have worked. I have recently noticed, however, that it works fine when connecting to one person but not when connecting to the other. The former is someone I rarely connect with (not more than a few times a month if that) whilst the latter is some I can sometimes connect to more than once a night depending on how stuck they are! 

These are the only two people I usually connect with, for tech suppport purposes, but neither of them is "commercial use"; the former is a friend the latter is family.

Does this information help diagnose anything?

I am currently using **Third Party Product** as an alternative. Not quite as good but does the job.

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Posted by
Pentagon

Re: Commercial to Personal license


@Lmillard wrote:
Hello i did read the post before mine however all i was able to find was someone who said that they fixed it not anyone explaining how they fixed it.

@Lmillard

Hi Lmillard,

Having read the former posts on this forum (even all the 45 web pages) doesn't mean that you'll find one that explains how to "fix it". It just will make you understand that there is no way !...

Except @woodyboy , no one says that he has got reset and it lasts long more than 2 or 3 sessions before being kicked away again !

One succesful filled out form among about 1500 complaints is a quite short rate !

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Posted by
Pentagon

Re: Commercial to Personal license


@OldSurferDude wrote:

No one has "fixed it".  There have been some success in begging forgiveness, rituals involving goats and swearing by the grave of your great-grandmother.  I would also suggest praying to the supreme entity of your religion.

The process goes like this:  one of the comments here has a link to a page where you download a form.  You print the form, fill it out, sign it, scan it back into your computer and send it back to TV.  When you sign the form, you are giving an oath that you are only using TV for personal use.  then you have to send an image of the form you sign back to TV.  But they don't give you an email address, link, etc. to where you should send it.

 


@OldSurferDude

Hi Old Dude,

I can't swear by my grandmother's grave because she's been cremated. I can only invoke the gods by her ashes in front of her funeral urn... do you think that will work ?

Otherwise, maybe I could make a sacrifice by slitting a rooster's throat and spilling its blood on my computer on a full moon night ?...

Posted by
Digon

Re: Free use not restored as I was told

Also, when I connect to my home PC from my Android phone, a message tells me I have a 5-minute limit, which ALWAYS only lasts 1 minute before kicking me off.

I used to swear by this software but their recent, awful and obvious business practises have made me jump ship.
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Posted by
Trigon

Re: Commercial to Personal license

I'd send you a rooster but I'm a parasitic freeloader. How about this? I send you $2.86 a month to channel your spirit world.
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Posted by
Pentagon

Re: Commercial to Personal license

[The price has been deleted in accordance with our community guideline] a month is my final offer.

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Posted by
Digon

Re: Connect to partner Error URGENT

Have the same problem, just on the client and not the host. Super annoying.

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Posted by
Pentagon

Re: Connect to partner Error URGENT

Clients and not the host don't really exist on TV its banned by mac address.

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Posted by
Digon

Re: Connect to partner Error URGENT

I don't know what you mean. If i'm connecting from A to B. A is the client and B is the host and vice versa.

But that doesn't solve the problem i'm having tho. Still getting licens errors on my laptop.

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Posted by
Pentagon

Re: Connect to partner Error URGENT

It implies that the is a "exclusive" server & client, like in the old days.
There is no centralised server with TV as all nodes can interconnect.

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Posted by
Pentagon

Re: Commercial to Personal license


@Glassdub wrote:

[The price has been deleted in accordance with our community guideline]  is my final offer.


@Glassdub

Hi, you are trimming my business !... And you are greedy !

I was considering Old Dude's request and planning to let him join my world for free... And I swear (by my grandmother's ashes) that he could use it as much and long as he would like, I'll never block him  for so-called commercial use !

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Posted by
Digon

Re: Connect to partner Error URGENT

Yeah, i'm aware of that. Client/host just clarifies who's connecting to whom.

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Posted by
Pentagon

Re: Connect to partner Error URGENT!


@idiocracy wrote:

Yeah, i'm aware of that. Client/host just clarifies who's connecting to whom.


Hi idiocracy,

What pity, some people are still trying to understand... They would like a coherent explanation !
But there is none !... No way ! No rational process to get reset and avoid being blocked again... Just an illusion ! (unless you pay for a commercial license)

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Posted by
Henagon

"commercial use suspected" abused by TeamViewer

Since 2 months "commercial use" are declared for my account but IT IS NOT TRUE.

I wrote to Teamveiwer : No answer.

[removed by moderator per community guidelines]

Thank you

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Posted by
Photon

How to use Teamviewer for personal use and not be flagged as commercial advice needed?

Both in April and October this year I got a "suspected commercial use." I am housebound and bedbound do to an autoimmne illnes. This software helps so much with my health restrictions. It means I can connect with any computer in the house as I have a family of three kids and my wife without having to leave my bed. I'm the go to guy in the family for tech help. So I really mainly only connect to a few computers regulary ie: my Mum and parents in law as well as a few friends now and then.

I suspect my rescent updating my relatives and home with windows 10 October update has flagged me as I can be connected for a good hour while the computers update from iso image.

So what should I do to NOT get flagged when I am only using for personal use? Should I only connect with ONE computer at a time as I do them usually all at once? Should I start the update and log out right away and then check back?

It took a month last time to get unflagged and it will again so really want to stop this happening.

Any advice would be appreciated.

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hi,

I received this warning, filled out the form and received an email saying that my account had been reset to free.

However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

It's feeling very circular, can anyone help?

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Posted by
Digon

Re: "commercial use suspected" abused by TeamViewer

@Closed accountIt's not the same because you have to pay $229 anually to get access to the 'Address Book' feature, which TeamViewer offers for free ("Computers & Contacts" tab).

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Posted by
Photon

Re: "commercial use suspected" abused by TeamViewer

Hi, 

I have the same problem. My session closes within a minute because of "commercial use". Of course I do not use it for commercial purpose and I need it to work on another computer. Do you know how to solve the problem? This is very annoying ad if teamviewer does not solve the problem I will have to find another solution but I am not going to pay a licence for a wrong commercial suspicion. 

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Posted by
Digon

Re: "commercial use suspected" abused by TeamViewer

Hello,

In a post I had proposed a small annual sum but I was moderate.

You have to look elsewhere for the same price since TV will not change anything.

Sorry but I need to help.

!!!!! Say if you want to change the price or not !!!!!

 

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@marsomarso wrote:

Hi,

I received this warning, filled out the form and received an email saying that my account had been reset to free.

However, I still receive the warning, have replied to the email saying it was free and just received a standard response saying to fill out the form but also not to fill out the form twice!

It's feeling very circular, can anyone help?


@marsomarso

Hi,

Would you be deprived of any humor ?... But yet it's a quite funny game ! :manvery-happy:

So sorry, but nobody can help as there is none solution !... (except to pay a license for commercial use).

At least, you can say that you've contributed to the invention of the perpetual motion !... like most of us on this forum !

Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

André

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!


@Andre75 wrote:

Good luck with an alternative ("third party product"), some works not too bad [removed by moderator - please do not try to circumvent rules set for this forum]

André


Sorry dear moderator for my last thankful post and wrong opinion (the one you finally deleted). I thought you were a bit open minded and a bit a gentleman...

So, the situation is : 

Your boss doesn't want any more free users. OK, after all, its his right (he just should tell it frankly instead of pretending and playing with us)... And, at the same time, he doesn't want those who can't pay a license but just want to help their family and friends, could be helped to find any other way to do it.

Is that the "new world" you are dreaming of ? Really ?... And you really want to help him to reach these kinds of "new world" rules ?

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

The commercial alert keeps tripping for me. I've twice  now and it has tripped again.

 

I am explictly not using Teamviewer for commercial use.  I am using it solely to run an astrophotography setup in Canada with my son in in California.

 

It's an excellent product, I'd happily pay a sensible fee for it.  For now, I can't afford to be locked out for a week when there are clear skies.  I am stuck with using the (inferior) **Third Party Product** app.

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** Looks pretty good I will have to wait a week until I get back to work to see if its the ticket.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

**Third Party Product** is better, leave this TV

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Posted by
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Still same problem !

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Posted by
Henagon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I too have same problem! I only ever use to connect to my server so this “suspect” is ridiculous!
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Posted by
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Is there way to resolve this ?

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Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Yes use **Third Party Product** and leave TV

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Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

If you are connecting to a "server" they are right in assuming is a Commercial use...  

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Posted by
Photon

Private usage - sponsored session timeout

HI,

I just used Teamviewer to solve an elderly relative's problems and it worked perfectly - however after half an hour or so it kept logging me out with the "This session was sponsored... " please play fair etc. 

Can you let me know what time limits are imposed for future reference please?

Thanks

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Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Which server ?  I am retired programmer and my connection is to my friend with the same age.

We both have no one server and aren't not working for a company.

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Posted by
Electron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I have the same experience. I'm not a business user and have no company. But take over some PC's for old folks with computer problems. Now with latest teamviewer connection was broken and a message appeared that I was suspected of commercial use!!!!!  If teamviewer have gone that bad I'll search for alternatives instead like **Third Party Product**. **Third Party Product** is from former Teamviewer workers who where unsatisfied with how Teamviewer evolved, and **Third Party Product** is still free for home use and is even faster. Teamviewer is indeed degraded now. A very dissapointed personal home user.

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Posted by
Digon

Re: Commercial to Personal license


IF I HAVE READ THEM, A LOT OF PAGES, BUT I DO NOT FIND THE FORM TO CONTACT THE VIEWER EQUIPMENT TO BE ABLE TO RESOLVE IT.
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Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

HERE IS THE LINK:
Fill out this form to request the unlocking of your TeamViewer ID:

https://www.teamviewer.com/en/support/commercial-use-suspected/

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Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I have a Plex server in my home.

What are you on about?

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Posted by
Electron

TeamViewer thinks I’m using the software commercially!

TeamViewer thinks I’m using the software commercially! where do I get the form to reset the status?

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Posted by
Electron

Re: personal use


@smh wrote:

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG


:catsad::smileyindifferent:

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Posted by
Pentagon

Re: personal use


@dogsdb37 wrote:

@smh wrote:

Hi I use teamviewer all 10 years for my own computers and today I suddenly get the idea that I use it for commercial use the case is my question is what can I do about it?
and can only work for 5 minutes at a distanceCapture.PNG


:catsad::smileyindifferent:


@dogsdb37

Hi,

Sorry, but there is no way (except if you pay for a commercial license).

I sent you a detailed reply to explain you why you can no longer use TeamViewer free of charge (and some information that could be helpful to you). But this response was removed as it's been judged "inappropriate" by a censor of this forum... Please, forgive him as he is unaware of what he has done... Sorry for this.... You can also thank this "moderator" for the great help he brought to you.

André

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Posted by
Pentagon

Re: personal use

Back to work after a week, I can now log on with the marked PC w/o a bump but I get this popup, if I close out I can continue using, whatever, I guess I'm glad its working, hope it lasts...

2018-10-25 03_39_19-TeamViewer.png

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Posted by
Trigon

Re: personal use

Looks like they may finally have fixed it!

Perhaps the pressure to act fairly from this group has finally had an effect...

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Posted by
Pentagon

Re: personal use

Even though this PCs usage is no more commercial than the other unmarked work PC which is not at all, the only difference in that the unmarked PC is a generic user account w/o a saved TV password logon.

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Posted by
Henagon

Re: personal use

I am getting unable to connect (maximum session duration reached) or free session  notice (NON-COMMERCIAL USE ONLY) when using TV on my iPhone.

I have business acoount, it is activated & management console shows the iPhone installation.

Can anyone help?

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Posted by
Trigon

Re: personal use

It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

In any case, TV is back up and running for us non-commercial users - better late than never!

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Posted by
Pentagon

Re: personal use


@stevep wrote:

It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

In any case, TV is back up and running for us non-commercial users - better late than never!


@stevep

A  wise, reasonable, revision of this algorithm, that's what we all were expecting. I would wish you are right !... Unless you are shouting "victory" too fast !... before being blocked once more, within a few sessions later, for "suspicion of commercial use" again (for you, or the one you are control remoting, which will induce the same issue) ?

Hope you are not wrong. But, wait and see...

André

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Posted by
Pentagon

Re: personal use

Its still working today, like I said I hope it lasts...

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Posted by
Trigon

Re: personal use

I realise you could be right, Andre, given the history we have seen in this thread. But some things are now different. I never received any response or notification of a reset in answer to the form I completed, so I have never been informed that my personal use status has been reinstated, and also the message that appears when I start a connection has changed. Before, you were told that TV believed you were a commercial user, and that your session would be limited to a few minutes. Now the message says they think you are a commerical user, then invites you buy a licence. If you ignore the nag screen and close it, everything works as before. I have noticed one potential difference; when I left a session running and came back a few hours later, it had timed out. I don't know if that's something new, or just a glitch, but it could possibly be a problem if you needed a connection to stay open for a long period for some reason. Anyway, give it a try and see what result you get.

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Posted by
Pentagon

Re: personal use

It does time out but no more than it did before in my case, I only think it timed out yesterday less than 3 times in a 12 hour shift.

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Posted by
Pentagon

Re: personal use


@stevep wrote:

I realise you could be right, Andre, given the history we have seen in this thread. But some things are now different. I never received any response or notification of a reset in answer to the form I completed, so I have never been informed that my personal use status has been reinstated, and also the message that appears when I start a connection has changed. Before, you were told that TV believed you were a commercial user, and that your session would be limited to a few minutes. Now the message says they think you are a commerical user, then invites you buy a licence. If you ignore the nag screen and close it, everything works as before. ... ...

Anyway, give it a try and see what result you get.


@stevep

Hi stevep !

Actually, it seems there are different cases for the same result ! You are suddenly blocked and can't help anymore your friends and family.

My case was just, after a few seconds use : I got blocked with the following message : "It was a TeamViewer sponsored free session... bla bla bla"... etc. ... And I couldn't get anymore  any one's connection (of course, neither me nor my friends and family was using TeamViewer in any professional environment, nor for so-called "commercial use". It means we all use our personal computer from our home private network... and never make any business, or any money with).
I got reset once, after 1 month wait from the day I sent "the form", w/o any information about... Then, of course, I got blocked again after 2 or 3 sessions !

So, to control remote my friends and family's computers, I don't use TeamViewer any longer.

I just still follow up this topic because I feel it's a very unfair (I should say "crazy") situation... Not because TeamViewer decided to stop its free use (I said already it is fully the right of its managers)... But because they don't tell it frankly, they refuse to communicate about this, , and they persist to say it's still possible to use it for free.
I would say that it is not a normal conception of honesty.

The below pictures are from TeamViewer's Chart :

TV Chart-Personal use.png

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Posted by
Pentagon

Re: personal use

I never got reset, it has been blocked on the same work pc for a good 2 months, the difference now is that I just get the "suggestion" to pay popup instead of getting bumped off after a minute, The pc in question is still obviously marked (Wrongly) for commercial use & not reset.

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Posted by
Pentagon

Re: personal use


@Glassdub wrote:

I never got reset, it has been blocked on the same work pc for a good 2 months, the difference now is that I just get the "suggestion" to pay popup instead of getting bumped off after a minute, The pc in question is still obviously marked (Wrongly) for commercial use & not reset.


@Glassdub

Hi Glassdub !

What do you mean by "work PC" ?... If you mean a computer that you use at work, connected on a professional network, (and possibily via a server with an OS such as 'Windows Server' or other), it means "Professional use", and it's normal that this computer is detected for what it is.

The main title of this topic, as same as most of the complaints posted on, obviously mean all other cases that only and really use TeamViewer out of a professional environment. In one word, those who should be allowed to use it for free but they are not.

Sorry if I misunderstand your case, and thanks to clarify.

(* Anyhow, I would say, if the only remaining problem is this "paying suggestion pop up", but you can use it without being blocked, it's just a bit boring, but not a big problem. The question is still : for how long time ?... and it can be scary as you never know if your distant friend will not be planted in a mess).

André