Posted by uniacidz
Photon

Re: Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.

Yeh me too

Only use it once in a blue moon for my 75yr old mother and now this new version is saying i am a commercial entity and have to pay for it?

Also got limited to 3 minutes use.

Not cool

Posted by Filippo52
Photon

Re: Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.

 
Posted by Filippo52
Photon

Re: Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.

Yes me to; after 10 years I use teamviewer with friends and relatives now I find myself forced to look for another "free" product. I certainly can not pay for the software as well as giving my friends time.
In the meantime I have seen that with win 10 there is an App including remote control.
but it's a shame because I was used to using teamviewer. I'll make a reason for it

Posted by pv7721
Hexagon

Re: suscpicious usage - Web connector

@Akala : for me the page: https://www.teamviewer.com/en/support/commercial-use-suspected/ seems to be working only for one TV ID submitted at once. Moreover, in my attempt to use the version 9 workaround, I've uninstalled 14 and reinstalled 9. So I got new TV IDs. Of course, I'm not sure which is which (which one corresponds to version 9, and which one corresponds to version 14). I've just finished submitting individual requests for all TV IDs, let's see what happens. 

Posted by Rute
Henagon

Re: Free license usage level restrictions and Commercial license

Im having the same problem. I use it fix my folks tablets. Dat is 86 and Mom is 80 and if they encounter a problem all they know is to click on the H which then connects to me and I fix their issue. Now, Teamviewer notifies me they suspect Im using it commercially...seriously?
Im not impressed
Posted by JackHK
Pentagon

Re: Free license usage level restrictions and Commercial license

That's sad. Did you submit the form so that TV team can follow up and investigate the case?
Posted by Rute
Henagon

Re: Free license usage level restrictions and Commercial license

I have filled in and sent in a form....not sure how long they take to respond.  Now I have to tell my folks that sorry I cant help them, and now they cant communicate with anyone.  The tablets are their lifeline and when companies behave like this, its rather sickening.

Posted by pv7721
Hexagon

Re: Free license usage level restrictions and Commercial license

I was thinking of something, even if it's somewhat very utopic: we're here lots and lots of free users; what if we could "make" a "virtual corporation"? A corporate License with Unlimited Endpoints (but only 3 concurrent sessions) is "only" 125 euro / month; say we're 250 free users, for each of us that would be 0,50 euros / month. Of course, the price for unlimited sessions (or limited to 1 / 2 per user) would be higher, but we're definitely more than 250 free users... 

 

Posted by JackHK
Pentagon

Re: Free license usage level restrictions and Commercial license

You have to wait at least 2 weeks for them to respond to your case. I am having similar case, I submitted the form in early Jan, I got the email from TV two weeks after, but still can't use it.
Anyway, good luck!
Posted by nhunguyen
Henagon

Please help!

Screenshots.GIF

I can't connect with my computers. I always use Teamviewer for private. I had connect with 3-4 computers in my company for personally. Not commercial. Please help me!

Posted by jacobus
Henagon

Trial version expired.

Hello, I am writing to ask you to solve my Teamviewer's problem.

I am not a native speaker of English and I am not good at English, so my writing may have a grammar error. So I apologize in advance.

Last time I said in this community that my trial has expired in my teamview.

But the last time my article broke the rules. So I write again.

Let me recap my present situation in this article.

I log in and use my personal account for a very personal purpose in my TeamViewer (**Please do not post TeamViewer IDs.**).

Suddenly, a Teamviewer installed on my laptop said the trial version had expired.

I couldn't help feeling embarrassed.

So I ask this community to solve my problems.

Thank you for reading my unperfect writings so far.

Then I'll finish writing. Bye.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Please help!

Hi @nhunguyen,

Thank you for your post. 

If you connect from or to a computer in your company, this is defined as commercial use.

I recommend you to read through this article. If you think, TeamViewer falsely detected commercial use, you can fill out the form in the article to request the resolving of your issue. 

Thank you very much and have a great day.

All the best,
Natascha

6 Replies
Posted by ursula6
Electron

Commercial use suspected

Hello,
In the last days I got the message "commercial use suspected" and the connections only last 1 min.
How can I solve it?

Posted by Moderator Moderator
Moderator

Re: Trial version expired.

Hi @jacobus,

Thank you for your message. 

Can you please have a look at this article

Please fill out the form to send a request. :) 

Hope this could help and wish you a great day. 

All the best,
Natascha

Posted by Mr_Wolf
Henagon

Re: Trial version expired.

Hi, for some weeks, I've been getting the message that I'm using TeamViewer for commercial use, but I've always used it to connect remotely to my computers and phones (I mean: they are all devices that belong to my account).
I tried several time to submit a ticket, but no answer. :/
Posted by pv7721
Hexagon

Re: Trial version expired.

@Mr_Wolf : it doesn't matter if the devices you're connecting to are saved to your account or not. I can only guess what the "new" faulty algorithm does to detect non-personal usage:

- opening more than one connection at once

- opening one connection as soon as another one closes

- opening a connection over the Internet

etc. etc. 

Posted by Mr_Wolf
Henagon

Re: Trial version expired.

Ok, I just hope someone will solve this.
Posted by Pinpin
Henagon

non Business Licensing Issue

Hi,

i cant no longer use teamviewer since 2 days. Teamviewer is telling me that i used the software for business purposes, in spite of exclusive private uses.

Can you help me please to get my teamviewer back ?

thx ! :)

Posted by louarn
Electron

Re: non Business Licensing Issue

Hi,

+1

Exactly the same issue.

@support team : could you please review the algorithm to determine personal and professional usage ? :) Many of us are advanced IT guys... so our usage could look like professional usage, but it isn't :s making it very frustrating, and pushing us on alternative solutions :(

Thanks,

Posted by SereneRebel
Digon

Completely Ridiculous handling of issues

Well it seems us lowly peasants are not permitted to use TV any longer. I was away on holiday and attempted to log into my pc at home to play a game as i have done for a long time and was met with  the much hated "PAY US" window....

All my PC's are linked to my account and i only ever connect to them but alas this didnt stop TV killing all my pc's

Ok fine i sent off the request to reset and well.... nothing... it has been over 6 weeks and still no reply nothing. i am ultimately disappointed in the companies handling of it's userbase. if you want to cull free users then say so and move on. I have forthwith discontinued using TV at my business of which we do pay for it. It's stinks of underhanded money grab to me.

Letting everyone know that i doubt it's going to get any better and we should look for alternatives that have a little more professionalism

Posted by Closed account
Not applicable

Re: Completely Ridiculous handling of issues

I went back to version 9 and didnt have the issue, but now I am limited to 5mins and have to wait 15mins before I can reconnect.

 

Seriously I am leaving TV and will look for another vendor.

Posted by Pegaltor007
Henagon

TeamViewer says I'm using it commercially, but it's not true.

I've been using TeamViewer for a long time for personal purposes.

Two weeks ago I tried to make a call with a friend of mine in Dubai (I'm from Spain) and we had several cuts because connectivity there is horrible.

In the UAE the external connections are very often restricted, so we tried, we tried and finally we could talk for some minutes but after that, I started getting a message that TeamViewer detected a commercial usage and it lets me use it for 1 minute and it stops.

I'm using it to talk to friends I have all around the world, never used for commercial purposes.

Who can help me to fix this problem, please?.

Posted by pv7721
Hexagon

Re: Completely Ridiculous handling of issues

What we don't know, and we can only guess (but it looks very much like this is the situation), this is not a bug, but a feature (i.e. they want, for an unknown reason (at least to us), to convert free users to an expensive license). If this is the case, then there is nothing much to hope for.

Posted by tonaz
Digon

Re: Completely Ridiculous handling of issues

totally agree.

it is a subtle try to convert users.

switching to **Third Party Product** or **Third Party Product**.

bye bye TV

 

Posted by Akala
Digon

Re: Completely Ridiculous handling of issues

I finally got an email to say they've set my back to free - but that was before I found out I have to list all the IDs I use and connect to, so we'll see how I go on Saturday when I try to connect to my Mother overseas. I'm not very hopeful :(

Posted by pv7721
Hexagon

Re: Completely Ridiculous handling of issues

@Akala : I did receive the email as well, but as soon as I connected to another ID of mine, boom. The warning came again. I resubmitted the forms for all the IDs...

Posted by JackHK
Pentagon

Re: Completely Ridiculous handling of issues

That's very sad! ! I have similar situation and I've submitted the form since early Jan. I rec'd an email from TV saying my account will reset but in fact nothing changed with the "commercial use suspected" pump up. No hope!
Posted by Akala
Digon

Re: Completely Ridiculous handling of issues

Did you try it? I tried mine for about 15 minutes today, it still gave the commercial warning at the beginning but it didn't kick me out and at the end it said free. I'll give it a proper test over the weekend with a different computer, we'll see if that makes it fall over

Posted by morogroup
Henagon

considered commercial for error

Hi

it's my first time.

I'm a personal user with 2 pc (the first to control  the second one). How to send a message to support to continue in the use of teamviewer that in this moment is suspende because I'm considered commercial user?

thanks and regards

 

morogroup

Posted by stevep
Trigon

Re: Completely Ridiculous handling of issues

Are you sure nothing has changed? When I was notified, after a month, that my personal use status was restored, a nag screen still popped up saying I was suspected of commercial use. I didn't bother to go past that point for quite a while, but when I did, I found my usage had in fact been restored. The nasty nag screen still appears, but all is still working fine.
Posted by SereneRebel
Digon

Re: Completely Ridiculous handling of issues

Yes i have been trying every couple days since and sometimes i will get 1-2 minutes some times will not even connect. still no email from them about the reset i sent in december

Posted by JackHK
Pentagon

Re: Completely Ridiculous handling of issues

I tried and I was disconnected in 1-2 minutes time... that's so sad!
Posted by nhunguyen
Henagon

Re: Please help!

Thank you your reply. But I just use Teamviewer to transfer the files beetween my computers. There is no payment in my activities. What do I need to dp to prevent this case happening again? I can't complete my work beacuse of problem. 

 

Posted by OldSurferDude
Trigon

Re: Please help!

If you're just using TV to transfer files, it would be easier to use cloud services.  Google has one, it's called Drive.  You can configure it so that you use file manager to drop into a folder, and in less than a few minutes it appears in the corresponding folder of your destination computer.  I am confident it works with MAC, too.

When I need to share files with linux devices (including Raspberry Pi), I use a network attached storage (NAS)  Most newer routers will allow you to attach an external USB drive to it and the combination acts as an NAS.  This latter is faster than cloud based services and can be used on to share files on all OS's.

Posted by AriannaMicrochi
Digon

Re: Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.

Teamviewer is not responding. So I have to uninstall it? This is useless. I would have liked an answer before changing the product.

Posted by pv7721
Hexagon

Re: Please help!

AFAIK, the file transfer speed was drastically limited for free users.

Posted by yongkangbi
Photon

about restore the personal free version.

Incorrect choice of commercial use during installation, resulting in a trial period. How to restore the personal free version.

Posted by AriannaMicrochi
Digon

Re: Please help!

I have no problem with speed.

"Teamviever group" is not responding about my problem (Commercial use, but it' a private use)

Posted by pv7721
Hexagon

Re: Please help!

@AriannaMicrochi : no one from TV will respond in this thread, you'll need to look at the 1st page, there's a link to a form you'll need to fill and wait for an eventual answer... 

Posted by AriannaMicrochi
Digon

Re: Please help!

Yes, I have filled out the form. I'm waiting for an answer.

But if it must happen often, I'll change product.

Posted by Closed account
Not applicable

Re: Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.

Message me on the other product you end up using, i have tried a couple but seem to complicated to use.

Posted by airwolf62254
Photon

personnal account lock by system

hello my personnal account is locked because the system think that i am professional but i am not a professional i just use it to help my familly and friends a few times . 

i would like to unclock my account. 

best regards

Posted by kokkarin
Photon

Re: personnal account lock by system

Hi 

I have the same problem.

Posted by OldSurferDude
Trigon

Re: personnal account lock by system

It's simple:

Solution 1: 

Buy a license

Solution 2:

Find the link to the form you need to fill out by going through this forum.  Fill it out and send it in.  Wait several weeks to several months for a response.  The response may be "send in a signed affidavit that you are non-commercial" but you are not given where to send it.  You cannot send it to customer support because you are not a paid subscriber,  So attach the image to your reply to the "send an affidavit"

Sometime after that, again waiting weeks to months, if you're lucky, with notice or without, your account starts working again.  Or not.

Solution 3:

Use another remote control program

Posted by kwing
Henagon

How to get free version ?

every time i uninstall and download it keeps asking me to buy and my trail version already expire. The download says free for personal use which it is for my personal use but it’s not free. I keep looking at youtube on how to reset it but it got complicated. Is there an easier way?
Posted by AriannaMicrochi
Digon

Re: personnal account lock by system

Solution 1:  27.90EUR/mo to help family??? NO!
Solution 2: yes. I've done. And now my account is again considered commercial.
Solution 3: [removed per Community Guidelines]

Posted by pv7721
Hexagon

Re: Welcome to our AMA

@Stanislav : what's the TV official position on the ever growing thread of users being incorrectly accused of commercial usage (https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-comm...) Thank you!

LE: I initially posted this for an upcoming AMA (Ask Me Anything) but it hasn't been accepted...

 

Posted by Vincent880
Henagon

Help

Hello
I use Teamviewer every day privately and not commercially because on only one of my computers I have photoshop installed. Except that now I have an incessant pop up that tells me: Professional use
Commercial use has been detected and my session will be interrupted in 5 minutes.
I also got the following message:
Your license limits the maximum session time with a partner, immediate reconnections are blocked. Please try again later or upgrade your license

Posted by Closed account
Not applicable

So... First TV starts nagging me about my remote computer...

So...

First TV starts nagging me about my remote computer's version being old. Which actually is, so I upgrade it.

Then TV nags me about my host's version being too low. So I'm forced to upgrade it.

And after going through that, It tells that I'm having a commercial use and will be disconnected after 5 mins, which actually happens after 30 seconds.

 

I've only ever used TV to connect my personnal laptop to my old personnal desktop where I kep a few services running like my mail and IRC client. This has been the case for the 5 years I owned this laptop, and it hasn't even left my house for now 2 years.

So... I did go through the hassle to register an account to see if this changes anything. But nope. And after that, I filled that reset form (after reading numerous people saying that it may take considerably more time that announced, and not even assure that my account won't be flagged again later).

Needless to say, I'll start looking for a replacement while cheking how you fix this nonsense since the contents of this thread doesn't fill me with confidence that I'll be able to return to my simple use.

Posted by apboutique
Henagon

from commercial to free usage

I had the commercial version in the past but now i want to have the free version. Although i uninstalled team viewer (and the settings off the app) from my pc and installed the free version it didn't work. It does not allow me to connect with a partner, it still shows a message that i used the commercial. How can i get the free version (just for private usage) and get rid of the commercial? Thank you in advance.