Posted by JackHK
Tetragon

Re: Bunch of hypocrites.

Same here. They sent me the email for reset your ID, but I tried 7 days after still blocked. Totally waste of time. I am using another remote access software as well. :-)

Posted by diannoor
Henagon

Account back to free, just 5 days bussiness

No reply since 6 days, email every day.

My account back to free, why?
Please fix my account asap

Thank you,
Posted by Emina1
Photon

Free version (wrong installacion)

Dear all,

When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. 

Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?

Best regards,

Emina 

Posted by JackHK
Tetragon

Re: Free version (wrong installacion)


@Emina1 wrote:

Dear all,

When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. 

Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?

Best regards,

Emina 


Please deinstall the commercial version and re-install the free version. :-)

Posted by Zavis
Henagon

I am not commercial user

Please, release me about the limit
Posted by xujin
Photon

I have frequent encounters with commercial use.

I choose a personal version, but it is always detected for commercial use.

Posted by wht
Henagon

Re: I have frequent encounters with commercial use.

Me too...

Posted by Divine_Orator
Neutron

Re: Suspicion of Commercial use

they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)

 

but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years.  Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism

Posted by Divine_Orator
Neutron

Re: Suspicion of Commercial use

they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)

 

but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years.  Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism

Posted by rolcia2
Electron

Re: You can't open a ticket, instead look at the first post i...

sorry but me is too,i used the software for my pc and after leave my connect because teamviewer support say at me use the software for commercial.  Why?

Posted by Expert2
Henagon

Incorrect designation

I am sick and tired of constantly receiving messages of suspected commercial use.
Nothing can be further from the truth.

I contacted Teamviewer and got a fine example of double-talk

How can I "convince" the system that I am using the programme privately?

Posted by pv7721
Pentagon

Re: Incorrect designation

@Expert2 precisely because it's a system you can't convince it and all our complaints fall into TV's deaf ears so unless use an alternative or get one of those hugely expensive licenses you and everyone that make a personal use of TV will continue receiving this shaming labeling.

Posted by kaps2
Photon

Wrongfully tagged as comercial use

Hello, I have a problem. I installed the commercial version by accident. I would like to change it to a non-commercial version, it is a possibility. I can not afford a subscription.
Posted by Danieeel
Henagon

Re: Wrongfully tagged as comercial use

Reinstall Teamviewer and make sure to select personal use.

Posted by pv7721
Pentagon

Re: Incorrect designation

Meh, just saw a 20% discount offer for the 1st year, which means that nevertheless the cheapest 1 seat licence is almost 270 euros per year (again, for the 1st year only).

Posted by bazbsg
Tetragon

Commercial use

I had been through this exercise some time ago. I was suspected of commercial use and blocked and filled in the form and waited over a month before I was allowed to use TV again.

Last week I was traveling on vacation. I stayed in a few different hotels. In one of them when I connected to my home to see my security cameras, I got a pop up that said they KNEW I was using it commercially. I was allowed to continue and I haven't been blocked again yet but I'm still concerned that I will be soon.

So what about being in a hotel and checking my home means that I am commercial use?

Posted by pv7721
Pentagon

Re: Commercial use

@bazbsg : it's just an educated guess, but from the messages I see on this topic, it seems that Personal use has been restricted to almost nothing, I get flagged for connecting on the same network to another computer... but it also seems that they flag almost everything that goes over the Internet (probably through their servers) And basically once you get flagged, there seems to be no going back (unless you pay big bucks, of course)

Posted by solar-lyx
Henagon

Re: Commercial use

 I also have same problem. Is the problem solved ?

Posted by driver111
Henagon

Commercial use alert every few weeks.. its driving me crazy.

I only use teamviewer to connect to my computers when I'm out of town.

This is probably the 8th time in a row this has happened now. I'm not doing anything dodgy i'm literally just remoting in to my home security pc and my study computer. 
Waiting 2 weeks to get the commerical use alert removed to use it again is annoying and within a couple of weeks it comes back. ARGH.
Cant something be done, teamviers commercial detection doesnt work.

Posted by Photosthanh
Digon

Teamviewer was expired

I'm a student, i try to creat account free but i don't know why it show on display " teamviewer trial and 1 day remaining " please help me check my account. I use teamviewer for control my laptop of studing some time i control laptop of sister for help her because my specialized is IT. 

Thanks

Posted by Moderator Moderator
Moderator
Solution

Re: Teamviewer was expired

Hello @Photosthanh,

Thank you for your message.

You will need to fill out the personal verification form.

You will find all the information you need in our Knowledge Base article here: Why do I see TeamViewer trial - 'Your trial period has expired'?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by Photosthanh
Digon

Re: Teamviewer was expired

Thanks yous for repply my trouble but I can't find verification form. Please give me verification form. I still waiting for you because mt account have been lock ( 0 day remaining ).

Posted by gboy8510
Photon

Declaration of Personal Use

I have completed the Decalaration of Personal Use form but do not know for what device this message was for. I use Teamviewer only for personal use (family and my own PCs) for many years. By accident I deleted the original message so I don't know to whom I can return this form to.

Can you help?

 

Thank you 

Posted by Photosthanh
Digon

Re: Declaration of Personal Use

I use Team Viewer for my family and i don't use Team Viewer foe make a money ( business ). But i don't know why my Team Viewer was expired and now i can't use my TeamViewer. i need your help so early. Thanks.

Posted by Moderator Moderator
Moderator

Re: Declaration of Personal Use

Hi @Photosthanh ,

thank you for your post.

Please read these articles Why do I see TeamViewer trial - 'Your trial period has expired' ? / Why do I see 'Commercial use suspected' / 'Commercial use detected'  for more information. There you can also find the form you are looking for.

If you need more information, please let me know :)

Have a nice day, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by Photosthanh
Digon

Re: Declaration of Personal Use

Maybe i was complete and now my Team Viewer can't run besause 0 day remaining. :3 :3 :( :( :(

Posted by Baibon
Henagon

Please change me to free version.

Dear TeamViewer Support,

I'm use TeamViewer for remote to my computer at home. TeamViewer not me "use commercial version for 5 mins". Please change me to free version.

 

ID: **Please do not post TeamViewer IDs**, **Please do not post TeamViewer IDs**

 

Thank you,

Mr. Kasama [the personal information has been removed]

Posted by pjgfi
Henagon

Commercial use

For some reason, yesterday I had a session with no warning at all.

Can't remember if you get the warning AFTER you've chosen the distant PC in the list?

Posted by Photosthanh
Digon

Re: Commercial use

Team Viewer make me so sad and so trouble. although i need Team Viewer so much but i can't use it and now i wil unintall because this is only option i can do it..

Thank you so much for reply my message. :( :(

Posted by Underwhelmed
Digon

Not read, Deleted: Declaration of Personal Use

As directed, I completed and signed the “Declaration of Personal Use” forms. 
As I did not know which TeamViewer ID was the subject of the "audit", I completed and signed forms for each I use, attached as PDF files, and sent each to salesteam@teamviewer.com
Shortly afterwards, I receive a reply to each email with a Subject of "Not read: Declaration of Personal Use ..." and containing (in the email Body) "... was deleted without being read on Wednesday, April 10, 2019 4:50:33 AM (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna."
 Is anyone else getting similar results?
And,
What am I doing wrong?
How do I correctly send these forms to the TV sales team without them automatically being deleted?
Any help is appreciated!

Posted by Photosthanh
Digon

Re: Commercial use

So tired and i try unstall Team Viewwer.

thanks you.


@pjgfi wrote:

For some reason, yesterday I had a session with no warning at all.

Can't remember if you get the warning AFTER you've chosen the distant PC in the list?



@pjgfi wrote:

For some reason, yesterday I had a session with no warning at all.

Can't remember if you get the warning AFTER you've chosen the distant PC in the list?


 

Posted by Moderator Moderator
Moderator

Re: Commercial use

Hi @Photosthanh ,

thank you for your post. Could you please send me in a DM your email address to see, if we received your form?

Please remember that this takes a bit of time to change the status of your account, so please be a bit patient.

Have a very nice day!

Alena

 

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by chjohans
Henagon

Re: Teamviewer was expired

Yeah right, like filling out that form makes any difference whatsoever. I did that months ago, 3 times, no response no nothing and TeamViewer still claims I'm using the software commerically. Which I'm not doing, never hade and certainly never will after this, like they know better than myself what I'm doing.

Anyhow my solution was to uninstall TeamVIewer and install a (free) competitors product. No more "commercial usage" message, and no more TeamViewer, ever!

Don't get me wrong, I'm grateful for the time I've been able to use their software for free. But I also think that as long as they have a "free usage" policy for non-commercial personal use they should honor that - and not falsely claim "commercial use" when it's not! That is just unethical, and I certainly don't want to deal with unethical companies, and even less do I wan't to give them any of my hard earned money.

Posted by Moderator Moderator
Moderator

Re: Not read, Deleted: Declaration of Personal Use

Hi @Underwhelmed,

thank you for your post. 

I think the problem is that you attached the files in PDF form and sent them to sales. 

Please read this article Why do I see TeamViewer trial - 'Your trial period has expired' ? . There, you will find the link to the form you have to fill up (and upload your log files).

Please let me know if I can provide you with more information.

Have a nice Thursday :)

Alena 

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by Photosthanh
Digon

Re: Not read, Deleted: Declaration of Personal Use

yes. Maybe i try to resent.

Thank you. :( 

 

Posted by Photosthanh
Digon

Re: Commercial use

(edited by moderator)

i have 2 account. Maybe this is **please do not post private information** or **please do not post private information**. Please help me check again.

Thanks.

Posted by Underwhelmed
Digon

Re: Not read, Deleted: Declaration of Personal Use

Thanks for the quick response, and suggestion, AlenaC!
However, I was just following the instructions TeamViewer emailed me:

-------- Original message --------

From: TeamViewer News <[email removed by moderator]>

Date: 4/9/19 8:00 AM (GMT-06:00)

To: xxxxxx@xxxxxx

Subject: WARNING: Possible Violation of EULA
Dear TeamViewer User,
We are contacting you today for purposes of license auditing pursuant to sect. 3.9 of the TeamViewer End User License Agreement (EULA). The EULA governs your usage of the TeamViewer product. You accepted the provisions of the EULA upon downloading the TeamViewer client.
Pursuant to the EULA, the personal use of TeamViewer is free of charge. However, based on analysis of your product usage , we have reason to believe you are using the product in a commercial context. Per the EULA, commercial use requires a paid license. Please visit https://w w w. teamviewer. com/en/buy-now/ for an overview of appropriate license offerings or contact us directly at (888) 269-6705.
If your use should indeed be solely for personal use, please provide us with your declaration of personal use. Please fill out and sign this form and return to salesteam@ teamviewer. com.
Please keep in mind that should you fail to clarify your usage of the TeamViewer product, you are in breach of the EULA and your usage may be throttled or blocked completely. TeamViewer reserves the right to take further action for purposes of enforcement of the license terms under the EULA.
Sincerely,
Your TeamViewer Team

There are no additional instructions, so I filled out and signed the form, attached it as a PDF file to an email and sent to salesteam, as instructed. I did this for each of the 5 TV ids I have, because there was no indication in the original TV email WHICH TV id had been flagged. Also, tried attaching all 5 to one email. Every email attempt resulted in the "NOT READ ...deleted" response I reported earlier.
I was flagged and "banned" from TV use last summer and went thru the process you suggested to get the ban "lifted". However, the whole process took well over a month. I was hoping that filling out the form and returning to [email removed by moderator], as instructed, would keep me from being banned to start with.

I do not and have not used Teamviewer for commercial purposes. I do have a PLEX media server on one of my home computers and do subscribe to a VPN which I use occasionally. Again, only personal, non-commercial use. Could either of these be the reason I have been flagged as commercialflagged as commercial use?
TeamViewer is a fantastic product and I am grateful for being able to use it for free. But it is frustrating when I've followed the minimal instructions provided, spent a lot of time responding, and still apparently am no better off than when I started. I fully expect I will be banned soon for not responding to the WARNING email.
Thanks, again, AlenaC!

Posted by pv7721
Pentagon

Re: Not read, Deleted: Declaration of Personal Use

@Underwhelmed : just by sheer curiosity, what's the email client that managed to tell you that they deleted your email without even reading it?!?

Posted by Underwhelmed
Digon

Re: Not read, Deleted: Declaration of Personal Use

Outlook 365
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Not read, Deleted: Declaration of Personal Use

Hello @Underwhelmed and everyone,

Thanks for your posts and feedback. We apologize for any confusion.

Regarding the Personal Use Declaration forms, I have verified with our team that the message received, regarding the replies being deleted without being read, is being generated incorrectly by our ticket system.

Please rest assured we are reviewing all responses that we receive to the email replies.

I hope this helps clarify!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by amolpatel
Electron

Re: suscpicious usage

Same goes for me as well. I am going to switch app. Is there a way to add Teamviewer in an iframe of my website?

 

https://healthhakim.com
Posted by bazbsg
Tetragon

Re: Commercial use

I got the warning again. I was just checking my home while traveling again. This time they "suspect" instead of "know".

This time my connection partner is also me since it's my PC at home. So I am connecting from my PC to my other PC and neither one of me is commercial. Last time I got suspended my connection partner was my mother and at 85 years old she is not commercial either. None of these PCs I mentioned are using a server OS. The only thing I can't know or control is the wifi connection I am connected to. If I log in from a hotel or McDonalds or Starbucks is that commercial use?

I would think Teamviewer is more awesome if they didn't keep accusing me falsely.

Screenshot 2019-04-15 08.56.33.png

Posted by Bmac1122
Henagon

Trail Period Expired

Good Afternoon, 

Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

Any help would be great. 

Posted by Bmac1122
Henagon

Re: Not read, Deleted: Declaration of Personal Use

Good Afternoon, 

Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

Any help would be great. 

Posted by pv7721
Pentagon

Re: Not read, Deleted: Declaration of Personal Use

Unless using an unnamed alternative or getting a very expensive annual license, there is nothing else to do.

Highlighted
Posted by lfabbri
Photon

Business to Personal

I am using a computer where the previous user had a trial business account.  The trial has expired.  Now that I am using this computer I want to use a personal account instead of business but I can't see where I can change this?

Posted by bazbsg
Tetragon

Re: Commercial use

I found out it's my PC at home that they "think" is being used commerically. When I connect from the hotel to my mom's PC there is no warning. When I connect from the hotel to my own PC I get the warning.

My PC at home is a small (4" x 4" x 2") PC running Windows 7. It is connected to the TV so I can watch YouTube or other videos and I can also monitor my security cameras while I'm away. Absolutely nothing commercial. I usually connect to it remotely and very, very rarely I might connect from it to my upstairs PC for the TV up there.

I don't see how they could possible consider that commerical.

Posted by bazbsg
Tetragon

Re: Commercial use

PS: So can I submit a request to get this PC fixed before it gets fully blocked?
Posted by bazbsg
Tetragon

Re: Commercial use

I just had a thought. TV is claiming my PC at home is being used commercially and since I am connecting to it, I should buy a license. Now it's not being used commercially. It's being used so I can play videos on my living room TV. (that's television, not teamviewer.) But hypothetically, just because a connection partner uses TV commercially, does that mean when I connect to it I am also commercial? Suppose it's my brother who uses TV for business sometimes. But when I connect to his PC it's for personal reasons. Why does that make me commercial????

Posted by Jakal2004
Henagon

Rollback teamviewer to free version - Please HELP

Dears,

i'm looking for help from more than one month, i opened tickets, tried to restart teamviewer service, reinstalled the program and i think everything is possible to solve it but i'm still in the same position. Is impossible to back to the Free version.

I use Teamviewer for Private purposes as "NON Commecial use" since man years, but i don't know why at one point, more than 1 month ago, it stated that i was using the software for Commercial use.

The message start to appear in my Notebook PC and in My Desktop PC (where i share the same teamviewer account) where i usually connect.

I tried to contact you via ticket different times with no answers, and while i was waiting for your help, in order to use the software, i reinstalled teamviewer by choosing "commercial use", by doing this i was able to use it for other 2 weeks while i was waiting your help, but NONE help me and now in my:

Notebook ( TEMVIEWER ID **Please do not post TeamViewer IDs**) & Desktop (TEMVIEWER ID **Please do not post TeamViewer IDs**) the trial period has expired and even if i tried to reinstall it as "NON COMMERCIAL USE" I'm always getitng the message that my trial period has expired.

So PLEASE PLEASE PLEASE help me to solve i really don't know what to do more and i really need to use teamviewer, i dont want to change my favourite software.

Thanks in advance for your support.

Best Regards

Fabio