TeamViewer thinks I’m using the software commercially!

Highlighted
Posted by
Photon

Business use warning

You keep popping a warning when starting teamviewer, about using the program in business relation environment.  ..duh!.. i am sometimes using my company computer to connect to my private, at home.

please stop cutting the connection after 5 minutes. It is ridiculous. I have already accepted and agreed that it is used as a private person. If my company would invest and use teamviewer it would be great, but they have other deals, and security policies, which teamviewer apparently couldn’t live up to. I don’t see why it should keep me from using this great product, as a private person.

If it works, don't fix it.
Posted by
Henagon

suspected commercial use

TW says it seems i'm useing a commercial version but is not true-I use tw from my home to take control of pc i have at my mother house to control radio,I'm a radio operator

Highlighted
Posted by
Photon

Commercial Use Detected!!!

Hello,

Lately I've received the dreaded "commercial use detected" from my account. Didn't think much of it, more than that it's wrong. My computer runs Windows 7 Pro. Accessing my HTPC, running Windows 10 to control the music this happens every time. Same thing happens when I access my Windows 7 computer from my Windows Mobile (yea I'm one of the few still using them...) or the HTPC

However, from my Android phone or tablet, accessing my Windows 7 computer this does not occur, which makes be believe it is something with Windows 7 connection to and from certain units. Any thoughts?

Highlighted
Posted by
Henagon

Free vs. License

I've used my personal use TeamViewer without trouble until today. Now I'm booted out after 5 or 10 minutes. What's happening?

Highlighted
Posted by
Photon

TeamViewer in academia

Hi all,

I am using Team Viewer to help me with my PhD research (when I need to access my workstation at university on weekends or on holidays to run scripts). Is that a commercial use? I didn't see any clear statement from the TeamViewer team on it. If yes I am happy to pay for an academic license; however, the current licensing scheme doesn't discriminate between students and business, while the amount of money in the pocket is clearly different for these groups :/ 

Best,
Aga

Highlighted
Posted by
Henagon

Re: Commercial Use Detected!!!

I have some thoughts about this. This is not about them having 'detected' commercial usage on your system. This is all about new avenues of monetizing for them and pressuring users into buying into a commercial license.

This nonsense started for me a few weeks ago as well, after which I submitted a request online to unblock the account -- which is not being used for commercial puposes whatsoever.

Today I received an email stating that they were unable to discern private usage.  If they actually capture any of these sessions for commercial usage detection (using some machine learning algorithm) they have some work to do, because some of that usage with my girlfriend has been anything but commercial. 

The only thing that did change is that I started using OpenVPN to dial into my home network to ensure an encrypted connection from wherever I use my laptop. The changing IP networks is probably what triggering this nonsense. I have no intention on changing that as there are more than enough alternatives to TeamViewer. 


ps. The mail I received today also had a link to a printed form that is laden with spelling mistakes and duplicate fields. You might want to look into that dear people at TeamViewer GmbH, it comes across amateurish.

Highlighted
Posted by
Henagon

No license Moves Left

I have changed my pc and now i am not allowed to perform any changes on using any platform.

Please reset my moves again.

Thanks.

Highlighted
Posted by
Electron

Re: Commercial Use Detected!!!

Exactly the same here, and I just use it to my own pc from my phone, had the mail saying they’re unable to confirm private use. I mean, I’m not using it to get any sort of payment and just play Webb games when not able to move to pc, their algorithms for commercial use detection is just broken and pushes me away tbh, after years of using it this way it’s suddenly commercial? And if they accept the form which I have little to none hope for, will they do this again later on for the same week wait then what ever the wait is to accept the form? :/
Highlighted
Posted by
Henagon

Wrong supposed business use

Teamviewer derived that I'm doing a professional user of their software, and thus restricted the session to few minutes. I dont know what sort of algorithm are they using, but it is wrong in my case. I'm retired and I have no business activity. As it is a free use, I cant get any support. Any idea to restore my normal use ?

Highlighted
Posted by
Electron

Re: Wrong supposed business use

My account has also been flagged as business use, I am connecting to my home PC from an android tablet purely for personal use.

Highlighted
Posted by
Digon

All bad - Wrong commercial use, 30s timeout, 10 minute wait

I started getting a warning that it looked as thought I was using TV for commercial use; I'm not, and to avoid future problems I wrote to explain why this was a false positive. Now, they do say it can take up to a week to deal with such things (!) but a few days later I try to connect as usual and am told there is a maximum session duration and to try again in ~10 minutes. When I do the connection lasts ~30s then times out again.

It is now impossible to use TV in accordance with the free license terms!

This is infurating given that I tried to address this issue in advance - the very least they could do is put a "hold" on any blocks given that I provided my IDs and other a/c information.

What does TV plan to do to resolve these issues for me and other legitimate users of the fre license - which TV actually offers!? W|e don't get support but they do get useful data from our usage and recommendations... which I am now seriously thinking about broadcasting retractions of.

Sadly, since this is the "community" all I actually expect is a lot of "me too's" but just in case TV is listening...

Highlighted
Posted by
Henagon

Commercial Use?

I know there’s like a billion posts here regarding false positives, but I thought I’d make my independent post to that TeamViewer can look into my usage and determine the real use of my account.

I simply only ever remote into my home computers (Windows and Mac) from my iPhone, and now I’ve been flagged for commercial use.

Could you please look into it and remove the false positive?

Thanks,
Highlighted
Posted by
Photon

Another complaint about supposed commercial use

Nothing new now, as per the other recent threads.

Got a "COMMERCIAL USE DETECTED", I assume because I use TV all the time - although it's always between just from one of my machines to another, entirely personal. So ok, it said the session will be terminated after 5 minutes, I thought ok that's enough time to do what I need to do. But no, it terminated after 27 seconds, and of course the subsequent connection attempt was blocked and I have to wait 10 minutes... for what, another 27 seconds connection time?

Granted I'm using the free version, but way to drive people away from your product! Today I'll be looking into alternative products since obviously TV no longer wants anyone using its free version... would be better if they just annonuced they'll be retiring the free version on some date rather than attempting to force people away by making their usage expeience as unpleasant as possible. I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!"

Highlighted
Posted by
Henagon

Re: Commercial Use?

i use teamviwer from my office computer to connect to my home computer (only in that way) for personal stuff, not any commercial stuff. is it considered like commercial use ?

Highlighted
Posted by
Digon

Commercial use suspected

Im using TW 10 years in last 3 years what happents i dont know all the time lock and im use it in my home network not commercial and all the time this is get locked 
Please fix this it looks like you do it just to annoyng the free users until to change programm or to buy lol!
How can be commercial in the same lan ? omg .......

Highlighted
Posted by
Henagon

Re: Commercial use suspected

Just fill form here
https://www.teamviewer.com/en/support/commercial-use-suspected
I had same issuse with teamviewer for about 3-4 times on 4 years peroid. 

Highlighted
Posted by
Henagon

Re: Commercial Use?

Just fill form here
https://www.teamviewer.com/en/support/commercial-use-suspected
I had same issuse with teamviewer for about 3-4 times on 4 years peroid. 

Highlighted
Posted by
Atom

Look for alternatives

They're not offering any solutions to blocking you and I

Highlighted
Posted by
Hexagon

Re: Look for alternatives

@FormerUser : as announced, TV 9 stopped working for me, I switched back to version 14 and at least for now it works; I noticed a difference on Android, though: each time I launch it it activates itself (so it's a bit slower at the beginning)

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

I already filed the form,multiple times !
I get told between all my machines and my phone it's commercial... (and your reply was that it was reset to commercial! Yet it's still the same!)
Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor : who exactly told you that?!? I too use phone to PC (but most of the time I'm in the same network, it's just a convenience to monitor it from another room).

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

@pv7721 I sent the form I was told to, and got the following back:
"
Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

"
Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

so it's ok for you or not yet? Have you restarted TV?

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Mainly using it between my computers and my mobile, and it's not fixed on any of them.... even after multiple restarts.. the mail I received with it being reset was 1 1/2 week ago...
Their whole new system is a farce and a joke and will do nothing but push away customers..
(I use it at work as well, but other other accounts, I am closing those down now.. not gonna bother supporting team viewer with the **bleep** they are pulling.. )
Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor : oh I see, I did the following: filled out the form for ALL the IDs I've been using (my PC, my mum's and brother's) because they say you have to do it like this; if you do it for only one ID, your account might get flagged again for the other IDs. I did receive only one reset to free (but they don't say for which one was) and I've also received a form to sign and send back. Eventually the warnings and flagging stopped, but I wonder what'll happen in version 15 (and by the way, the workaround to going back to version 9 and stay there without updating is no longer working, as they've deprecated this version, and you got automatically disconnected after 5 minutes).

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

How do I submit this form?

I am getting the exact same message about commercial use.

When I try to contact Teamviewer it says you cannot unless you have a Licence.

Thanks.

Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

Highlighted
Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Thank you. I have submitted a ticket. I hope this works.

Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Cjm1975 : You're welcome. Hope always dies last.

Highlighted
Posted by
Henagon

iPhone not work not commercial use

Good afternoon. I use Teamviewer 12. on the computer. 2017 in my network 2 computers. I operate them by means of iPhone 7, IOS 12 of a pogramm Teamviewer. Two days ago 11.05.19, the program began to give an error message: suspicions of commercial use". 5 minutes, session time. How to correct this oshiba, suspicions? I do not use the program for commercial purposes????
Thanks.,

Highlighted
Posted by
Pentagon

Re: Another complaint about supposed commercial use

"I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!""

Haha, good one!

Highlighted
Posted by
Digon

TeamViewer thinks I’m using the software commercially

im having the same issue as the post i took the title from  didnt want to hijack there post so ill make my own i use teamviewer to help my mate with cancer do his game and sort emails and so on for him  now team viewer has said im using it for commercial perposes and im not  i only connect to his pc yes i do this daily  but seeing as i dont work im a full time carer for my sister i cant be using it  for work  now its blocking me from connecting to his pc for up to two hours at a time and then only loetting me coonnect for 5 mins at a time  this is starting to feel like a underhanded way to get people to pay for the program you OFFER FOR FREE   i hope im wrong in this and its just some kind of bug 

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

@pv7721 Well, i've had it with this **bleep** of theirs. To much back and forth, same with my work subscription user. Invoices don't come through, suddenly blocked account with the reson "Unknown Reason". And so on...

I'm installing a VPN service on my home network to use that instead.. And for work, I'll see what I'll change us over to as TeamViewer has taken a turn for the horrible during the last year...

Highlighted
Posted by
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor : I definitely agree with you. Unfortunately, from all the alternatives I tried I couldn't find anything else that would stand against TV in terms of features, easiness of use etc.

I publicly told it already, and to them as well, I wouldn't mind acquire a perpetual licence for personal use, maybe say less features (like file transfer, we can use a 3rd party to do file transfers), that wouldn't cost as much as the annual business licence, because in reality we really don't do any business or gain any revenue from using TV.

Hey, if there's something you should fight against, TV, it's the scammers that use your product for scamming innocent people, taking over their computer and then ask for ransom money (the tech support scam)

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

They won't do anything against the scammers, they pay for liceses so they are customers and more worth than us others ^^ 

And yea, less features i wouldnt care about either, i use it for remote controll of my machine or my tablet only to as a private user.

When it comes to TV, i don't use it (thank god ^^ ).

Only thing i use my TV for, is streaming (I disconnected the tv signal when we moved last year, havent looked back once). So all i do is done from the tablet in my living room, or my phone anyways towards that one.  

But yea, not to many good once for TV right now unfortunatly.

They all get to greedy and twist the commercial/non commercial licences and ruin it for those that don't abuse it.. :( 

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor That's an interesting point. Every one here is complaining about being falsely accused of commercial use but you are the first to mention problems for licensed users. Could you expand on those problems please? Knowing them might help some users decide whether or not it's worth paying for the license.

 

Highlighted
Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@User51973 Now that this problem has been going on for well over a year, you must have some statistics about your suspected commercial use campaign. Would you please share those statistics with us? How many blocked users turned out to actually be personal users? How many turned out to be commercial users that paid for a license? How many turned out to be commercial users that stopped using TV? How many didn't bother to fill out the form? This be be a great indication of whether you campaign has been successful or not. Maybe it would help you to fine tune your algorithm.

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially

Yep, same here.  Non-commercial user whose account has been restricted and no response from Teamviewer as to a resolution.  If you're going to **bleep** up peoples' accounts then perhaps offer an expedient way to sort it out rather than free users being stuck with nowhere to turn?

Highlighted
Posted by
Henagon

Re: Commercial use alert every few weeks.. its driving me crazy.

This is STILL happening!!!

Can this be fixed?? Surely its not that hard..

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

I tried to fill out the Support Form.
It said, we can no longer provide support to Free users, Please use our Community for Support.

And Here, it says, the Community can not provide support you must fill out the form.

So how to I get this issue addressed?

The Software poped up, that it detected Commercial Use.
now my session times out after 5 minutes.

I'm Not Useing it for Commercial Use.
Is there any way to get this reset?

Highlighted
Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Highlighted
Posted by
Photon

What is a TeamViewer Account?

Hello, 

I 've been granted a free licence to use Teamviewer (personal use) and my app is still considering it as a trial and closing connection after few seconds. How to update de account information ?

Thanks for your help;

(please do not post personal information)

Highlighted
Posted by
Henagon

Personal Use Limited to 1minute?!

Only ONE MINUTE connections?!

When supporting the elderly, one can NOT establish a fix/troubleshoot, in <1m.

so.

TeamViewer has become SO HUGE, that they choose to disrespect the more humble users, eh?

One being limited by choice or situation to older (and in alot of cases, more reliable) OS and versions, one is limited, no PREVENTED, from using TeamViewer v7?

OH! I get it,... TeamViewer does not care about the humble... only the infantile that stole the credit card from mommy that they are still living with to give TeamViewer money,.. huh?

 

Then if this be verified, I will just go to another solution, and leave the greedy to gnaw the gullible.

 

Highlighted
Posted by
Digon

Re: Commercial Use?

Been there, done that (before I even got blocked!) - still waiting for a reply.

Highlighted
Posted by
Electron

Commercial use detected

Commercial use detected again, last time this happened I had custommer support help me with this as I don't know what network triggers this as I'm more than 100% sure that I'm not using this for commercial use.

The "feedback" button on the application stopped working (stuck on the "try again later" page after submitting ... for the past 3-5 days) so that's also a plus.

I've read the "personal" part of the license and it applies entirely to my usage scenario, yet teamviewer still "detected" commercial use.

So, now with literally no way to contact their support team do I have to just make new accounts?

Highlighted
Posted by
Pentagon

Re: Commercial Use?

I gave up already! I submitted the form, they replied around 1 week after and said that my account will be released upon submitting the declaration form. I submitted the declaration form in Feb 2019 and I tried again every weekend and my account still being blocked. So, I gave up now. So diasppointing and totally waste of time. 

Highlighted
Posted by
Henagon

Re: Commercial use alert every few weeks.. its driving me crazy.

@Esther  can you please assist? I really need to have this issue resolved.

Highlighted
Posted by
Pentagon

Re: Commercial use alert every few weeks.. its driving me crazy.

Just to share with you. I've submitted a form, sending emails, escalating since January, the account still blocked. I would advise you to give up and don't waste time ! 

Highlighted
Posted by
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Why does Teamviewer even say they have a free version? 

I have had mine approved 3 times as private use and still I get notifications I am using commercially... silly company. 

Also their replies are sooooooooooooooooooooooooooooooooooo slow... is that what I can expect if I or one of my friends every paid for a commercial license?

I would never recommend Teamviewer again... (I used to mention it to many people)...

Highlighted
Posted by
Trigon

Re: Commercial use alert every few weeks.. its driving me crazy.

Yes, I wholly agree with you.
I got the stupid commercial use detected message yesterday. I filled the form to get unblocked as I only use it to assist 2 friends with issues they have on their PC's as neither have any computer skills. I'm a retired person otherwise.

I received a reply saying that I would not be unblocked because my email address belongs to a company. I replied explaining that the company concerned went bankrupt 6 years ago but I kept the domain and email address.

This morning I received another reply informing me that TV receives too many mails and has no time to respond to me. I was advised to use the community forum.

In other words, you go round and round in circles whilst they scam you by claiming it is free for non-commercial use, only to falsely accuse you of commercial use and force you to buy a license. Well TV, I won't. I will search for an alternative because your customer service is a waste of time and you are dishonest.