Posted by smustafa1982
Digon

Re: Suspected commercial use?

I think it might be something that was introduced recently into the app, perhaps they will see the frustration it is causing people + the amount of work that is required to resolve those issues, will make them rethink the feature..

 

Posted by pv7721
Pentagon

Re: Suspected commercial use?

Actually we the free users we don't generate ANY revenue, while we do probably use TV resources (when connecting over the Internet, we go through their servers, so that must use bandwith and CPU power), maybe they don't want this anymore. I'm sure (anyway I hope that this is the case) that if we were paying customers, our issues would have been solved.

Posted by xrille
Photon

Using a free subscription but Teamviewer consider the opposite? Why?

 
Posted by MattPilz
Henagon

Re: Using a free subscription but Teamviewer consider the opposite? Why?

TeamViewer should be complelled to provide us with the specific "analysis of product usage" that they believe gives them "reason to believe you are using the product in a commercial context."

I received this email today despite only using TeamViewer to help a single visually-impaired 88 year-old family friend with very rare email and print assistance. My own logs indicate that I used it 2-3 days per month since February and the sessions were typically 5-20 minutes.

Sending these letters apparently at random to even the most light-ended personal users and demanding a tedious process of printing, filling out, scanning and then emailing back a paper does not bode well for this company's overall public perception.

Posted by vanderhaegenbar
Electron

Suspected commercial usage...

Apparently Teamviewer is considering I'm using the software in a commercial use.  I'm using it very regularly, but this is to perform daily tasks on the computer of my wife to support her in her daily work. This is of course unpaid and has no commercial purpose at all... : I will not be charging my wife for helping her out with her pc....????

I've filled out the form but I'm wondering how long this will take before I can again use Teamviewer properly...

Posted by FrodeE
Henagon

commercial use detected after upgrade of Teamviewer

Why is it that every time I do an upgrade of my Teamviewer program I am again and again accused of using the software commercially when I already on previous versions am accepted as a personal user? I am running teamviewer for the most on 2 computers sitting next to each other to avoid having a desk full of keyboards.....

Posted by bazbsg
Tetragon

Re: Suspected commercial usage...

For me it took five weeks.

Posted by Maximiliann
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have been using Teamviewer just fine for literally over a year. Suddenly I am receiving timeouts and refusal to connect. I connect to only 1 single machine and this machine is in the same private house as me. I rarely connect from outside, usually I connect via LAN.

Now, I can only connect to it for 1 minute before being timed out and told I must wait 10 minutes to reconnect. This is absolutely disgusting, I can't believe that Teamviewer would be so victimising as to do this. This is completely unacceptable and the notion of filing in a form to wait weeks to be 'unblocked' is outrageous.

I will no longer be using Teamviewer and I will switch to a competitor that doesn't bully their free customers. If Teamviewer wants to be like this, I suggest they tell customers in advance that if they are suspected of commercial usage then they will be victimised and bullied to the point where they cannot use Teamviewer without forking over a load of cash for something they simply do not need. 

Posted by Moderator Moderator
Moderator

Re: commercial use detected after upgrade of Teamviewer

Hi @FrodeE,

Thankyou for your post.

Based on your case, kindly visit the page TeamViewer Commercial Use Suspected and resubmit the requests for both IDs please. So we may look at both TeamViewer IDs again.

Posted by Moderator Moderator
Moderator

Re: TeamViewer thinks I’m using the software commercially!

Hi @Maximiliann 

Thank you for your post. 

Can you please check which versions you use on both sides? Please make sure to use TeamViewer version 14 on both devices. 

If you are already on version 14, it might be helpful to uninstall TV14 on both sides and reinstall it. If this does not help, the only way is to fill in the "Commercial Use Suspected" form. 

Thank you very much in advance and have a great start into the new week. 

All the best, 
Natascha

Posted by Quinebeesje
Electron

from private to commercial problem

I have been using team viewer for several years.
I use this system to transfer data from one private computer to another
suddenly the report appeared a few days ago.
Commercial Use suspected/detected:
I only use Teamviewer privately and I can't use it commercially because I don't have a business of my own
Since then, team viewer no longer works.
what is going on.
How can I solve this

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

As a long-time, 10+ year free user who uses the product simply to remote into my second PC and start music playlists, I will be ceasing all use and recommendations of this product. The horrible customer support experience I encountered after trying to reach out and resolve the email I received about being suspected of commercial use has convinced me that TeamViewer is not running an ethical business any longer.

Three times in rapid succession, the sales department attempted to persuade me to divulge my personal phone number so that they could attempt to sell me the product. After telling them no each time, they replied within milliseconds with an intricate and long sentence, indicating that they are simply following screen prompts asking if the customer agreed to allow them to call or not - or worse they are a bot.

The rather large company at which I am employed currently uses the commercial version of TeamViewer, and when time comes to renew the license, I, being solely in charge of such decisions, will be sure we decline and find another product, as superior products are now on the market at competitive pricing.

Let me leave a friendly warning that if you do not take this kind of feedback seriously, revise your customer service policies, and stop **bleep**ing off your free users - who are your BIGGEST ADVOCATES mind you - you will see dramatic losses in renewed and future sales in addition to establishing a horrible reputation from which it will be nearly impossible to recover consumer confidence.

The choice is yours to make TeamViewer. I know if it were my call, I'd stop the bleeding now and make apologies. The internet never forgets.

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

I've moved to another product which I have never used before and is awesome. 

Just have a look around people  and you will find another product that works a lot better without any issues or prompts. 

 

Haha i didnt say a name of another product and got starred out, TV must be really paranoid to star out third party product names.

 

bye

Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

So what dces it rhyme with, or maybe a riddle?

Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@stevep : unfortunately he has closed his account so he won't be able to answer us anymore.

Posted by stevep
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Nothing draconian there, then...

Posted by jonaz
Henagon

How to change commercial use to personal use?

Hi everbody,

I urgently need help in solving my problem with teamviewer.

I have another pc install accidentally on commercial use then the trial period expired. I uninstall and install back with personal use (  5 times installation been done) but after install, its say trial period expired and gives me the same commercial ID. Along with that i can't connect to my pc. Kindly please help me to solve this problem.

Posted by Moderator Moderator
Moderator

Re: How to change commercial use to personal use?

Hi @jonaz ,

thanks for reaching out. Welcome to the Community!

Please find here more information Why do I see TeamViewer trial - 'Your trial period has expired' ? 

Let us know if you need more information. Have a nice weekend :)

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by steves145
Henagon

Re: change teamviewer version 13 company to personal

I have this exact same problem when I set up a new personal laptop and misclicked the wrong box for version 14 and am needing the same fix or soluation for my laptop.

Posted by Capion
Photon

Business use warning

You keep popping a warning when starting teamviewer, about using the program in business relation environment.  ..duh!.. i am sometimes using my company computer to connect to my private, at home.

please stop cutting the connection after 5 minutes. It is ridiculous. I have already accepted and agreed that it is used as a private person. If my company would invest and use teamviewer it would be great, but they have other deals, and security policies, which teamviewer apparently couldn’t live up to. I don’t see why it should keep me from using this great product, as a private person.

If it works, don't fix it.
Posted by airplane-4b7416
Henagon

suspected commercial use

TW says it seems i'm useing a commercial version but is not true-I use tw from my home to take control of pc i have at my mother house to control radio,I'm a radio operator

Posted by danielberma
Photon

Commercial Use Detected!!!

Hello,

Lately I've received the dreaded "commercial use detected" from my account. Didn't think much of it, more than that it's wrong. My computer runs Windows 7 Pro. Accessing my HTPC, running Windows 10 to control the music this happens every time. Same thing happens when I access my Windows 7 computer from my Windows Mobile (yea I'm one of the few still using them...) or the HTPC

However, from my Android phone or tablet, accessing my Windows 7 computer this does not occur, which makes be believe it is something with Windows 7 connection to and from certain units. Any thoughts?

Posted by gailp123
Henagon

Free vs. License

I've used my personal use TeamViewer without trouble until today. Now I'm booted out after 5 or 10 minutes. What's happening?

Posted by Custodes
Henagon

Re: Commercial Use Detected!!!

I have some thoughts about this. This is not about them having 'detected' commercial usage on your system. This is all about new avenues of monetizing for them and pressuring users into buying into a commercial license.

This nonsense started for me a few weeks ago as well, after which I submitted a request online to unblock the account -- which is not being used for commercial puposes whatsoever.

Today I received an email stating that they were unable to discern private usage.  If they actually capture any of these sessions for commercial usage detection (using some machine learning algorithm) they have some work to do, because some of that usage with my girlfriend has been anything but commercial. 

The only thing that did change is that I started using OpenVPN to dial into my home network to ensure an encrypted connection from wherever I use my laptop. The changing IP networks is probably what triggering this nonsense. I have no intention on changing that as there are more than enough alternatives to TeamViewer. 


ps. The mail I received today also had a link to a printed form that is laden with spelling mistakes and duplicate fields. You might want to look into that dear people at TeamViewer GmbH, it comes across amateurish.

Posted by Kinz
Henagon

No license Moves Left

I have changed my pc and now i am not allowed to perform any changes on using any platform.

Please reset my moves again.

Thanks.

Posted by Swarf
Electron

Re: Commercial Use Detected!!!

Exactly the same here, and I just use it to my own pc from my phone, had the mail saying they’re unable to confirm private use. I mean, I’m not using it to get any sort of payment and just play Webb games when not able to move to pc, their algorithms for commercial use detection is just broken and pushes me away tbh, after years of using it this way it’s suddenly commercial? And if they accept the form which I have little to none hope for, will they do this again later on for the same week wait then what ever the wait is to accept the form? :/
Posted by davidmoulet
Henagon

Wrong supposed business use

Teamviewer derived that I'm doing a professional user of their software, and thus restricted the session to few minutes. I dont know what sort of algorithm are they using, but it is wrong in my case. I'm retired and I have no business activity. As it is a free use, I cant get any support. Any idea to restore my normal use ?

Posted by Kebab
Electron

Re: Wrong supposed business use

My account has also been flagged as business use, I am connecting to my home PC from an android tablet purely for personal use.

Posted by Julian_S_Moore
Digon

All bad - Wrong commercial use, 30s timeout, 10 minute wait

I started getting a warning that it looked as thought I was using TV for commercial use; I'm not, and to avoid future problems I wrote to explain why this was a false positive. Now, they do say it can take up to a week to deal with such things (!) but a few days later I try to connect as usual and am told there is a maximum session duration and to try again in ~10 minutes. When I do the connection lasts ~30s then times out again.

It is now impossible to use TV in accordance with the free license terms!

This is infurating given that I tried to address this issue in advance - the very least they could do is put a "hold" on any blocks given that I provided my IDs and other a/c information.

What does TV plan to do to resolve these issues for me and other legitimate users of the fre license - which TV actually offers!? W|e don't get support but they do get useful data from our usage and recommendations... which I am now seriously thinking about broadcasting retractions of.

Sadly, since this is the "community" all I actually expect is a lot of "me too's" but just in case TV is listening...

Highlighted
Posted by Narey
Henagon

Commercial Use?

I know there’s like a billion posts here regarding false positives, but I thought I’d make my independent post to that TeamViewer can look into my usage and determine the real use of my account.

I simply only ever remote into my home computers (Windows and Mac) from my iPhone, and now I’ve been flagged for commercial use.

Could you please look into it and remove the false positive?

Thanks,
4 Replies
Posted by eurotrash
Photon

Another complaint about supposed commercial use

Nothing new now, as per the other recent threads.

Got a "COMMERCIAL USE DETECTED", I assume because I use TV all the time - although it's always between just from one of my machines to another, entirely personal. So ok, it said the session will be terminated after 5 minutes, I thought ok that's enough time to do what I need to do. But no, it terminated after 27 seconds, and of course the subsequent connection attempt was blocked and I have to wait 10 minutes... for what, another 27 seconds connection time?

Granted I'm using the free version, but way to drive people away from your product! Today I'll be looking into alternative products since obviously TV no longer wants anyone using its free version... would be better if they just annonuced they'll be retiring the free version on some date rather than attempting to force people away by making their usage expeience as unpleasant as possible. I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!"

Posted by Nirgal76
Henagon

Re: Commercial Use?

i use teamviwer from my office computer to connect to my home computer (only in that way) for personal stuff, not any commercial stuff. is it considered like commercial use ?

Posted by WillDx
Henagon

Re: Commercial Use?

Just fill form here
https://www.teamviewer.com/en/support/commercial-use-suspected
I had same issuse with teamviewer for about 3-4 times on 4 years peroid. 

Posted by FormerUser
Proton

Look for alternatives

They're not offering any solutions to blocking you and I

Posted by pv7721
Pentagon

Re: Look for alternatives

@FormerUser : as announced, TV 9 stopped working for me, I switched back to version 14 and at least for now it works; I noticed a difference on Android, though: each time I launch it it activates itself (so it's a bit slower at the beginning)

Posted by Xandor
Digon

Re: TeamViewer thinks I’m using the software commercially!

I already filed the form,multiple times !
I get told between all my machines and my phone it's commercial... (and your reply was that it was reset to commercial! Yet it's still the same!)
Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor : who exactly told you that?!? I too use phone to PC (but most of the time I'm in the same network, it's just a convenience to monitor it from another room).

Posted by Xandor
Digon

Re: TeamViewer thinks I’m using the software commercially!

@pv7721 I sent the form I was told to, and got the following back:
"
Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

"
Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

so it's ok for you or not yet? Have you restarted TV?

Posted by Xandor
Digon

Re: TeamViewer thinks I’m using the software commercially!

Mainly using it between my computers and my mobile, and it's not fixed on any of them.... even after multiple restarts.. the mail I received with it being reset was 1 1/2 week ago...
Their whole new system is a farce and a joke and will do nothing but push away customers..
(I use it at work as well, but other other accounts, I am closing those down now.. not gonna bother supporting team viewer with the **bleep** they are pulling.. )
Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor : oh I see, I did the following: filled out the form for ALL the IDs I've been using (my PC, my mum's and brother's) because they say you have to do it like this; if you do it for only one ID, your account might get flagged again for the other IDs. I did receive only one reset to free (but they don't say for which one was) and I've also received a form to sign and send back. Eventually the warnings and flagging stopped, but I wonder what'll happen in version 15 (and by the way, the workaround to going back to version 9 and stay there without updating is no longer working, as they've deprecated this version, and you got automatically disconnected after 5 minutes).

Posted by Cjm1975
Henagon

Re: TeamViewer thinks I’m using the software commercially!

How do I submit this form?

I am getting the exact same message about commercial use.

When I try to contact Teamviewer it says you cannot unless you have a Licence.

Thanks.

Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

Posted by Cjm1975
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Thank you. I have submitted a ticket. I hope this works.

Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Cjm1975 : You're welcome. Hope always dies last.

Posted by Viktor5
Henagon

iPhone not work not commercial use

Good afternoon. I use Teamviewer 12. on the computer. 2017 in my network 2 computers. I operate them by means of iPhone 7, IOS 12 of a pogramm Teamviewer. Two days ago 11.05.19, the program began to give an error message: suspicions of commercial use". 5 minutes, session time. How to correct this oshiba, suspicions? I do not use the program for commercial purposes????
Thanks.,

Posted by bazbsg
Tetragon

Re: Another complaint about supposed commercial use

"I'm expecting the next update to install a virus on the client machine, "HA THAT'S WHAT YOU GET FOR DARING TO USE THE FREE VERSION!""

Haha, good one!

Posted by sintara
Digon

TeamViewer thinks I’m using the software commercially

im having the same issue as the post i took the title from  didnt want to hijack there post so ill make my own i use teamviewer to help my mate with cancer do his game and sort emails and so on for him  now team viewer has said im using it for commercial perposes and im not  i only connect to his pc yes i do this daily  but seeing as i dont work im a full time carer for my sister i cant be using it  for work  now its blocking me from connecting to his pc for up to two hours at a time and then only loetting me coonnect for 5 mins at a time  this is starting to feel like a underhanded way to get people to pay for the program you OFFER FOR FREE   i hope im wrong in this and its just some kind of bug 

Posted by Xandor
Digon

Re: TeamViewer thinks I’m using the software commercially!

@pv7721 Well, i've had it with this **bleep** of theirs. To much back and forth, same with my work subscription user. Invoices don't come through, suddenly blocked account with the reson "Unknown Reason". And so on...

I'm installing a VPN service on my home network to use that instead.. And for work, I'll see what I'll change us over to as TeamViewer has taken a turn for the horrible during the last year...

Posted by pv7721
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Xandor : I definitely agree with you. Unfortunately, from all the alternatives I tried I couldn't find anything else that would stand against TV in terms of features, easiness of use etc.

I publicly told it already, and to them as well, I wouldn't mind acquire a perpetual licence for personal use, maybe say less features (like file transfer, we can use a 3rd party to do file transfers), that wouldn't cost as much as the annual business licence, because in reality we really don't do any business or gain any revenue from using TV.

Hey, if there's something you should fight against, TV, it's the scammers that use your product for scamming innocent people, taking over their computer and then ask for ransom money (the tech support scam)