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Posted by Closed account
Not applicable

Re: Commercial use detection


@7leagueboot wrote:

According to the EULA, this is the only term applying to free personal use: The use of the Freemium Software is solely permitted for the Customer’s own, private, non-commercial purposes (e.g. free computer support for a spouse/partner). 

Why would anyone need to provide remote support to one's spouse/partner? Presumably you live together so you have direct access to his/her PC. If you are separated or divorced, how likely is it that you would want to provide your ex with remote computer support?

In my case, I have been using it to assist 2 computer illiterate friends who live 100's of kilometres away from me. I have always believed that was precisely what TV meant by personal use. I don't charge them anything for helping them out and never have done. In fact, I don't know anyone that charges their friends for helping them with anything, not unless they want to end their friendship. ;)


To pursue your argument further, I live in an old house where some of the rooms are 30 metres apart.  That's when I need to be able to connect to my family in other parts of the house.   I've never connected to an outside address but only to those devices on my LAN.  TV still interprets my usage as "commercial".  Unbelievably ludicrous.!

However, for me this is academic; I've dumped it and am happily using another product which is faster and simpler to use.   Does everything I want.

Best advice is bin TV and go elsewhere.  Nobody at TV listens and nobody cares.  They're too busy deleting trivia from postings to realise that their reputaion is going down the drain.   

Good luck to them - the birds will come home to roost and, the way we are seeing things in this forum, faster than they can even imagine!  I sincerely hope they get hoist with their own petard.

18 Replies
Posted by Grant837
Trigon

Re: Commercial use detection

Indeed, time to bin TV.... silly company... actually I suspect the have a 3rd party monitoring this forum, and supply the responses for the commercial vs private use and they are desparately trying to hide their underperformance from the actual TV company.... but that is TV's fault too... not to be monitoring all this... indeed, they have lost me a a positive influencer...

Posted by Stu_1971
Henagon

Time to say goodbye

So before I, very sadly, turn my back on a platform that has been invaluable to me and my family over the last several years, I just want to leave a few comments for the guys and girls at Teamviewer (and for everybody else, I guess):

1. I do understand that companies need to make money. As such, Teamviewer is perfectly within their rights to charge for their services. It does not make much sense for a lot of us to insist that TV has to continue to provide their services for free if we, in turn, do not deliver value to the company, through, say, actively contributing  to growing its user base. If we don't like the changed terms and conditions and how they are enforced, we are free to leave, which I will have to do now.

2. (And I hope you are paying attention, TV): The commercial license is catastrophically mispriced for casual users. I understand how TV is defining commercial use - but in order for this 'commercial use' to justify an investment of SGD 39 _per month_ (i.e. SGD 468 per year) for a vastly reduced performance (only 3 devices) your product needs to generate value for your users at least equal to that amount. 

If somebody were to use the product to, say, provide support for friends and family 80% of the time and to occasionally retrieve a file for their personal use from a home PC while at work, it seems that this will be considered corporate use as soon as the PC being accessed remotely happens to be downloading emails. It is also worth remembering that the lines between personal and corporate use of devices for many, many users these days are blurred to say the least, which many large corporations are now taking into consideration by providing their employees with PCs where the corporate part is 'sandboxed' and which can therefore be accessed for personal use even though they are licensed to the company, running a VPN, etc. 

After many years of building a very loyal and positive community of users, it seems Teamviewer is now at risk of destroying an enormous amount of goodwill and affection through a very heavyhanded intervention. One more thing that I have not seen commented on an awful lot in this thread is the question of what data exactly TV's algorithm is analyzing in order to determine 'commercial use'. One can only hope that no personal data is used and disclosed to TV staff in the process...

So long story short and very much in agreement with one of the recent comments above: a useful option for TV to consider would be a mixed-use 'prosumer' account whereby friends and family can still be supported as usual (i.e. un an umlimited number of devices) while charging me a moderate amount (up to SGD 50 per year) to access up to three 'core devices' (e.g. my home PC, my work PC, my laptop) for a set number of times (e.g. 100) per year. (Maybe with an option to buy credits priced in cents rather than dollars if the set number of times per year turns out to be insufficient.)

Just a suggestion. 

For me, this won't really matter any more. Once I switch, it is very unlikely that I ever return. I suspect this is the same for many others who have left their comments in this thread over the last 2+ years. 

Good luck, Teamviewer, I really liked your platform. But as they say, there's plenty of other fish in the sea...

Posted by 7leagueboot
Trigon

Re: Commercial use detection

@Closed accountThanks for the heads-up on the alternative. It works really well and is fast.

It took me a bit of time to adapt to the difference in its interface but that was like switching from right hand drive to left hand drive; everything is there, it's just in a different position.

As far as TV is concerned, I have seen nothing that indicates the company has had a change of heart over its policy of killing off free users. So, why is this thread marked "Solved"?

Posted by Closed account
Not applicable

Re: Commercial use detection


@7leagueboot wrote:

@Closed accountThanks for the heads-up on the alternative. It works really well and is fast.

As far as TV is concerned, I have seen nothing that indicates the company has had a change of heart over its policy of killing off free users. So, why is this thread marked "Solved"?


Good question - who is responsible for that?

Posted by Closed account
Not applicable

Re: Time to say goodbye


@Stu_1971 wrote:

 One more thing that I have not seen commented on an awful lot in this thread is the question of what data exactly TV's algorithm is analyzing in order to determine 'commercial use'. One can only hope that no personal data is used and disclosed to TV staff in the process...

So long story short and very much in agreement with one of the recent comments above: a useful option for TV to consider would be a mixed-use 'prosumer' account whereby friends and family can still be supported as usual (i.e. un an umlimited number of devices) while charging me a moderate amount (up to SGD 50 per year) to access up to three 'core devices' (e.g. my home PC, my work PC, my laptop) for a set number of times (e.g. 100) per year. (Maybe with an option to buy credits priced in cents rather than dollars if the set number of times per year turns out to be insufficient.)

Just a suggestion. 

For me, this won't really matter any more. Once I switch, it is very unlikely that I ever return. I suspect this is the same for many others who have left their comments in this thread over the last 2+ years. 

Good luck, Teamviewer, I really liked your platform. But as they say, there's plenty of other fish in the sea...


I too have worried about what data has been collected by TV.   Another good reason to bin it.

As for a small user charge, too late now!   If TV had the sense to offer that option a year or so ago, it might have caught on.   Now we have an alternative which is truly free, fast and efficient.  Why, after trying that would anyone want to go back to the paranoid system and have to pay for it?

I've run in depth testing including uninstalling the 2016 version of office, restarting the remote and re-installing office.   Everything I've tried has worked faultlessly and, what's more, rapidly!

I'll never go back even if alpha delta decide to make a small charge for personal use.  Not that there's any suggestion of that at the moment.

Good luck to everyone.

Posted by Closed account
Not applicable

Re: Commercial use detection


@Grant837 wrote:

Indeed, time to bin TV.... silly company... actually I suspect the have a 3rd party monitoring this forum, and supply the responses for the commercial vs private use and they are desparately trying to hide their underperformance from the actual TV company.... but that is TV's fault too... not to be monitoring all this... indeed, they have lost me a a positive influencer...


If you've visited my page you'll see that I'm a website developer (now specialising after years of general software development).

I don't need TV or any similar app to work with my clients.   I can access their websites directly and they can see what I'm doing if that is ever necessary although I can't remember the last time such cooperation was necessary.  Any changes they want, I just do them and the client sees the result.   Email contact (sometimes face-to-face) is adequate.

However, what I have done over the years is recommend TV to them for operating within their own LANs.   Guess what email I've circulated to all my existing clients? :-)

Posted by JackHK
Pentagon

Re: Time to say goodbye

Sorry to hear that, but I am doing the same !!! I've been escalated for 5 months with no success, it's time to give up!

Posted by eniora
Henagon

Re: Time to say goodbye

I have been using it non-commercially for years and only recently it triggered the "Commercial use suspected". I wonder why all of a sudden this happened, I haven't done anything to trigger it and I use it lightly with both PCs signed in on my personal account. The license prices are a joke and they are so expensive. Was good while it lasted. I am already using some alternatives but too bad TV was my favorite. Everything comes to an end and you greedy TV devs brought this to yourselves. Good bye and cheers!

Posted by JackHK
Pentagon

Re: Time to say goodbye

Agreed totally!

 

Posted by Grant837
Trigon

#MeeToo: Time to say goodbye

Yeah, me too.  I also happily used TV for years, and nothing at my end change but they have pestered me away with the commercial use issue... mainly the fact they approved it, then cancelled it 3 times, with no way to have a reasonable dialog with them to understand on both side what was correct.  Thus, I am leaving because of horrible customer care (yes, I use it for free, but if they are not going to support free use then why offer it at all?)

Posted by krugern
Trigon

Re: #MeeToo: Time to say goodbye

I am also leaving TeamViewer now. When their support team does not know the difference between FOR work, and FROM work, and won't remove the "commercial use detected" false positive I'm outta here. I am also using a VPN on my phone and home network.

They also claimed that we are not allowed to use our phone on the free version of TV, it's only for paid accounts. I find it hard to believe that it's possible to log in to the android app if my account are not eligible to use it.

She also couldn't link me any terms proving her mobile rule.

Also the pop-up says limited to 5 mons, yet cuts me off in 20 seconds.

A "prosumer" subscription option would probably bring me back. But for now, it's a big fat good bye.
Posted by pv7721
Hexagon

Re: #MeeToo: Time to say goodbye

I've noticed that on the Android version, each time it starts, it "activates" itself, but my understanding was that it was free.
Posted by Closed account
Not applicable

Re: #MeeToo: Time to say goodbye

I'm surprised to hear anyone say they'd return if a reasonably priced package was offered for personal use after being treated like the dust beneath their feet.

I'm happy with my new arrangement which is faster and easier to use.

Posted by Rick7
Henagon

Never been a commercial user...but....

Hi
I am a regular T.V(Team Viewer) user , but only for home purposes.
I have 3-4 laptops at home( on diff. floors) and I communicate with them regularly rather than climbing up or down the stairs ( ha ha ....I am lazy...and helping the kids out with their machines from one place is pretty okay)
each time I start T.V, it 'thinks' I am using it commercially and warns me.
No damage done, after the warning I can just go ahead and do my stuff.
I also have my work PC ON (24 X 7) , and at times I use it to get reminders and stuff like that (No actual work, but just reminders, or interesting internet links that I browsed when @ work...heh heh)

Issue is, I am NOT using it for commercial benefits at all !
But T.V does not understand that and 'assumes' I am. so each time, I get presented a pop-up where the A.I thinks it's right.
as stated, no damage done , I can go through and do all my stuff.
Weird stuf now : But I am in Love with T.V (aaaaaarggh ... ;)) , I also remember having a chat with it's owner a long time ago when half of the planet did not know what T.V was.
I used T.V at that time to converse with my parents and take care of their PC remotely . (Yes like am an obideient son ......ha ha)

I had explained my 'Issue' to the owner then , I think it was 2003-2006 ..I could be wrong here, and the owner had explained, if its your parents you want to help, go ahead.

anyway ..to cut a long story short...T.V assumes I use T.V for commercial purposes, while I know I dont.
I dont mind at all paying T.V for all the fun I have had all these years....but how do I repay them without going into complex licensing Issues, because I am NOT a commercial user of T.V.

Weird stuf now :Neither am I a millionaire...just a Family man with a salary But I understand that T.V is not the Red Cross & neither the U.N (running completely on charity)

I want to let T.V know I am an ardent Fan , want to pay for the Gratitude I owe them but do not want to get into complex licensing Issues because I use it only for Family purposes( while the AI thinks I am not)

but that chat with the owner some 15 yrs. back ...when T.V was not what the T.V is today , who allowed a son to help his parents , has brought me here after all these years to vent it like it is(& the ever-pesky A.I !).
I want to pay , but a token ammount to T.V .

Main Question: so how do we go from here ?

Would Love to hear from the real T.V guys here .( as I suppose contacting the 'owner' today is a Bridge too Far for me)

* at the end of the day, Maybe I shouldn't be here at all !....or shall I keep my mouth shut and just carry on the way it is .

Posted by 7leagueboot
Trigon

Re: #MeeToo: Time to say goodbye


@Closed account wrote:

I'm surprised to hear anyone say they'd return if a reasonably priced package was offered for personal use after being treated like the dust beneath their feet.

I'm happy with my new arrangement which is faster and easier to use.


I agree 100%. If you have a happy base of free users, they will automatically recommend your product whenever the requirement for such a product comes up in conversation. Some will become free users whilst others may require commercial use. To attack your loyal free user base is to score an own goal!

And, as I mentioned previously, instead of having an army of influencers spreading good news about your product, you now have masses of people dissing it. In the short term, the company won't feel much pain but given 6 months the chickens will come home to roost. The company should have used this opportunity to exercise damage control via repair of the damage done and a public apology. Instead, they chose to double down on the damage they were wreaking. The price for that will be dear.

Posted by Closed account
Not applicable

Re: #MeeToo: Time to say goodbye

Hear! Hear!
Posted by 7leagueboot
Trigon

Re: #MeeToo: Time to say goodbye

Here's something else to consider:
A basic Google search will reveal that TV is the most popular app in its category which means it has more users than all its competitors. That also means that it has an enormous base of free users who are experiencing the same thing. Only a tiny fraction of them will take the time to register to use this forum and post anything.

The majority will try the support route. Once they have received TV's typical FU response, they will end up extremely frustrated and move on to an alternative (the exact opposite of TV's desired upgrade to a paid license). Their anger will remain and all the happy memories of using TV when it worked as advertised will be converted into hatred with a longing for revenge.

I wonder what the blogs and social media networks will look like in relation to TeamViewer over the coming months?

Posted by JakeHillion
Electron

Re: #MeeToo: Time to say goodbye

Yes, this is it. I have only ever used TeamViewer in the past to access my friends' computers, as it is a simple and secure way to see and be able to interact with their screens. I'm going to have to find something better, which is a shame. It's only recently that I started using it regularly to access my own computer, as I found it the simplest way to access my Linux desktop remotely.

Now I'll be moving to something like X2Go and back to using RDP for my Windows systems. The convenience of using one piece of software doesn't matter when they block you for using it completely within their free license's terms. The customer support is also appalling. It has been days, and no progress, or even an email confirmation that my message was sent.

Furthermore, the lack of dialog from a large company to its users is shocking. Many companies understand that free users help them and hence deserve support. There is no way TeamViewer would be the most popular app without the free users backing it.

I'm very pleased to find this topic too. Finding so many pages of people angry at this awful system makes me feel much better.

Rant over. Bye TV.

(Sorry if this was supposed to be a new topic instead of a reply. I was too angry to try and understand the forum...)

Posted by SVervik
Henagon

Re: Business use warning

It's annual price, but is called monthly free REMEMBER! ;) Like many, I have been the promoter of this program, now it is time to start recommending something else.
Posted by Closed account
Not applicable

Re: #MeeToo: Time to say goodbye


@JakeHillion wrote:

(Sorry if this was supposed to be a new topic instead of a reply. I was too angry to try and understand the forum...)


No, keep this thread going.  The angry frustration needs to be concentrated in one thead.  We all feel much the same.

Many of us have found a satisfactory alternative.  Of course, any new program takes a bit of effort to become familiar with it; however, I'm as happy as a sandboy with what I've found, installed and an using daily.

Posted by paweterings
Henagon

Time out after 5 minutes

I have had a free license for teamviewer for years. I use it mostly to monitor my own computers, located at different places in my own home and sometimes when I am not at home for a longer duration. Only now and then I use it to help a member of my family or a friend strictly non commercial, I never get any money or otherwise for it. 

Why do I suddenly get time-outs and orders to buy a licence?

Posted by whybother
Henagon

Re: Business use warning

Business use warning and Im using it on 2 laptops connected on my home network and disconnected from the internet  as a test.

then I spend 5 minutes trying to make an account to vent  here with all the dumb captcha stuff 

I see 57 pages of the exact same complaint 

Free = frustration and time wasted.

Posted by splow
Digon

Re: Business use warning

I wonder if someone can connect a thread on some non-TV forum (such as reddit) to this thread that lists alternatives and experiences others have with alternatives? It has been surprisingly difficult to find a reasonably priced alternative that does the main selling point of TV - i.e. no port forwarding stuff and what not needed. I have found one, but we are not allowed to name competitors in TV's forums. 

Posted by terrorfall
Neutron

Incorrectly identified as a business user

Hi all,

I fired up TeamViewer this morning to apply some upgrades to my Ubuntu Plex server, and I received a notification stating that TeamViewer had identified me as a business user and that my connection would be terminated after 5 minutes. Further to this, after disconnecting and trying to reconnect, I was blocked from reconnecting for 10 minutes.

I am absolutely a personal user of this service, how do I go about ensuring this doesn't happen in the future?

Thanks

Posted by Xandor
Digon

Re: Incorrectly identified as a business user

So, i just got the following mail from them after trying to contact them (remember, i already got a mail reply to my form request for resetting to free, telling me:

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.


This is the mail i just received..


Dear User ,
Thank you for your email.

In this case TeamViewer has detected commercial use, to continue using TeamViewer you would have to acquire a TeamViewer License.
Which license would you be interested in obtaining? The Business, Premium or Corporate? As currently I can offer you a license for a discounted price.


I have a separate Business/corporate account that i use for work related connections, and i never mix and match them. But for my private usage, i got a free account. Guess it's time to cancle my subscription work account and find something else that we can use for remoting our clients.

Posted by krugern
Trigon

Re: Incorrectly identified as a business user

Welcome to the club. They are massively pushing free users to paid membership with **bleep** fake commercial use claims.

Posted by Closed account
Not applicable

Re: Incorrectly identified as a business user

Absolutely, it's a total fix to get everyone to buy.   The so-called 'free' version no longer exists!

Posted by terrorfall
Neutron

Re: Incorrectly identified as a business user

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

Posted by Xandor
Digon

Re: Incorrectly identified as a business user


@krugern wrote:

Welcome to the club. They are massively pushing free users to paid membership with **bleep** fake commercial use claims.


And instead, i'll be removing my paid subscription.. 

Guess that didn't go as they planned ^^

Temporary solution for me until i find something usefull: I setup a server with OpenVPN at home, that i connect to, and use RDP/NoMachine to remove all machines i have access to (even added my parrents machine to my vpn to be able to control them).

Posted by krugern
Trigon

Re: Incorrectly identified as a business user

I'm testing [removed per Community Guidelines] Do the math and get the name :D

Posted by terrorfall
Neutron

Re: Incorrectly identified as a business user

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 

Posted by Xandor
Digon

Re: Incorrectly identified as a business user


My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 


Actually, everyone that is following the thread can see the correct name until they edit it (and even see who edits it at their end to remove it).

Most of the time it's "JoshP (Senior Moderator)" That edits the posts and removes stuff from them. ^^ 

Posted by 7leagueboot
Trigon

Re: Incorrectly identified as a business user


@terrorfall wrote:
Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 


With all due respect terrorfall, damage limitation is when a company comes up with a solution to keep its customers happy, thereby limiting the amount of damage done by the error in the company's policy. What is happening here has nothing to do with damage limitation.

There are literally 100's of angry free users posting about this ridiculous commercial use accusation. Natascha, the moderator, is manually editing all posts that contain names of competing products. That's normal when one considers this is TeamViewer's forum. However, it also tells a story in that Natascha's actions show the company is well aware of the posts being made about this matter and the company has taken the decision to stick to their new policy regardless of the damage it does (and it is doing plenty!).

If the goal was to unload all free users, it could have been achieved by providing 30 to 90 days notice that the personal use option will no longer be available. Then all free users would understand that they either buy a license or uninstall and move to a competitor's product.

The problem with the action being taken is that by falsely accusing personal users as not respecting the terms of the personal use license, it turns a happy user into an angry ex-user because basically the company is labeling all its personal users as 'liars'.

Posted by Closed account
Not applicable

Re: Incorrectly identified as a business user


@terrorfall wrote:

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV


Because it's their forum and if they want to behave like the gestapo they're entitled to do so.

Heaven only knows what this thread is doing to their reputation but they don't seem to give a fig!  Their complacency is typical of many companies who've thought they were invulnerable only to discover too late that their clients has disappeared like the morning mist in the sunshine.  I've been a software developer since I built my first desktop when living in LA in 1976 and I've seen quite a few software companies die for similar reasons to this.

Competitive product development companies with good marketing skills must be rubbing their hands in glee.  Watch how the competition improves and develops over the next year or so!  TV are giving them a great incentive and I'm sure some will have noticed the sudden increase in installations of their producs.

Posted by bazbsg
Tetragon

Re: Incorrectly identified as a business user

@Xandor 

You are guilty until proven innocent and then still guilty even after proven innocent.

Posted by Billaboard
Henagon

TeamViewer thinks I’m using the software commercially!

I am an elderly private user trying to support just one 86 year old and his family using Teamviewer. They have 4 computers, so I can understand why it looks as though I am using the program commercially. When I submit the non-commercial use form I just get sent to an error page saying to contact support staff. I cannot find how to do this.

I did see another message from 2018 with the same problem, but that didn't help.

Posted by bazbsg
Tetragon

Re: Incorrectly identified as a business user

Just now I was asked to do a survey on this TV forum. Among other thins they asked if based on my visit to the forum if I would recommend TV to someone and I answered zero chance. I did say I got what I came to get and then explained ... "I came to enjoy the turmoil caused by TV falsely accusing personal users of business use. Very entertaining."

Posted by rejin19
Henagon

ID issue

Dear Concerned,

My ID has been blocked and says I m using it as commercial usage.

Please note that this statement is incorrect as I m using this free version to help my relatives in my free time after that too after my working hours.Also at the same time I m doing this as a free service to them.

So kindly request you to lift this ban as quick as possible.

Thanks & Regards

Rejin Ranjit 

[email address removed]

Posted by candtalan
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have the same problem, similar circumstances I am in my 70s myself anyway... I routinely use a vpn I wonder of that makes a difference, the several people I help are perpetual novices and it is no way commercial. Say - where did you find a non commercial application form please?  I had a problem just now for the first time, and had to find an alternative **Third Party Product** but I would prefer to use Teamviewer it has been reliable and I appreciate it. any comments would be most appreciated - tia

 

 

Posted by Billaboard
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I must have been sent this address for the form "https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.**Please do not post TeamViewe..."

But I filled it in and it just went to an error page which seemed useless.

I'm like others here - I was using TV free to support just one elderly family, and I'm in my upper 70's myself.  I also occasionally help commercial companies with personal IT support, but have never used TV for that. I am now much less likely to recommend it to them.

Incidentally, I also hate this Lithium forum software. Adobe use, or used, that and it drew a lot of negative criticism there.

Posted by Mairu
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I get it sometimes too. I use it for all of my family, all of whom are in their 70s, a few friends, and use it on my own PCs and mobile phone(s), because I'm a closet nerd and their "tech guy"... NOT  because I'm a commercial entity!

I've used TeamViewer since something like version 6, but looking elsewhere now. In fact, I've  just  downloaded **Third Party Product** in the last few minutes!

Posted by BigBoyDeluxe
Electron

Re: TeamViewer thinks I’m using the software commercially!

Me too.  This is the second time TeamViewer has thought I'm using it commercially.  This time I''m on my daugthers tablet on a mobile  phone connection trying to connect to  my own laptop in my own home!!

Or is it that TeamViewer now just wants to get rid of it's early supporters....

Posted by MrT2
Neutron

Re: TeamViewer thinks I’m using the software commercially!

After 4 years i got it to. Only conect to my home PC.....

If you find any good replacment plz let me know.

Posted by ndev2k
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I too am receiving the commercial message. I only see the message on my iOS devices though. If I use TV on my PC to connect to my son's laptop I don't get the message and can use as normal so I believe it may be an issue with the mobile app.

Any help from the Teamviewer team would be appreciated.

Posted by Mairu
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well, that post didn't last long! I'm doing well today!

So, TeamViewer don't like that I'm trialing something else, but they don't like that i'm using it on family and friends PCs for non-commercial use either, despite being a faithful promoter for best part of 10 years... maybe more, I forget!

Again, it's not hard for a "leading" tech company to envisage the sort of environment the software is being used in.... even the most unobtrusive of connection logs I am sure would show usage predominently between private "home" ISPs such as TalkTalk/EE/PlusNet etc., and not BT Business or the like.

Posted by MrT2
Neutron

Re: TeamViewer thinks I’m using the software commercially!

The speed in this chat was fast, not like the support 7 days ??

Posted by Mairu
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@MrT2 wrote:

The speed in this chat was fast, not like the support 7 days ??


🤣🤣🤣🤣

Posted by candtalan
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I had to use **Third Party Product**, it worked but I have not used it enough to know its limitations etc. Good luck

Posted by Karder
Electron

Commercial Use Detected

Hello. Before the session with my home computer, I got the message: Commercial use detected and after 5 minutes the session will be completed. But for commercial purposes, I do not use the program. How to unlock my program?