Posted by JackHK
Tetragon

Re: Time to say goodbye

Agreed totally!

 

Posted by Grant837
Trigon

#MeeToo: Time to say goodbye

Yeah, me too.  I also happily used TV for years, and nothing at my end change but they have pestered me away with the commercial use issue... mainly the fact they approved it, then cancelled it 3 times, with no way to have a reasonable dialog with them to understand on both side what was correct.  Thus, I am leaving because of horrible customer care (yes, I use it for free, but if they are not going to support free use then why offer it at all?)

Posted by krugern
Trigon

Re: #MeeToo: Time to say goodbye

I am also leaving TeamViewer now. When their support team does not know the difference between FOR work, and FROM work, and won't remove the "commercial use detected" false positive I'm outta here. I am also using a VPN on my phone and home network.

They also claimed that we are not allowed to use our phone on the free version of TV, it's only for paid accounts. I find it hard to believe that it's possible to log in to the android app if my account are not eligible to use it.

She also couldn't link me any terms proving her mobile rule.

Also the pop-up says limited to 5 mons, yet cuts me off in 20 seconds.

A "prosumer" subscription option would probably bring me back. But for now, it's a big fat good bye.
Posted by pv7721
Pentagon

Re: #MeeToo: Time to say goodbye

I've noticed that on the Android version, each time it starts, it "activates" itself, but my understanding was that it was free.
Posted by Closed account
Not applicable

Re: #MeeToo: Time to say goodbye

I'm surprised to hear anyone say they'd return if a reasonably priced package was offered for personal use after being treated like the dust beneath their feet.

I'm happy with my new arrangement which is faster and easier to use.

Posted by Rick7
Henagon

Never been a commercial user...but....

Hi
I am a regular T.V(Team Viewer) user , but only for home purposes.
I have 3-4 laptops at home( on diff. floors) and I communicate with them regularly rather than climbing up or down the stairs ( ha ha ....I am lazy...and helping the kids out with their machines from one place is pretty okay)
each time I start T.V, it 'thinks' I am using it commercially and warns me.
No damage done, after the warning I can just go ahead and do my stuff.
I also have my work PC ON (24 X 7) , and at times I use it to get reminders and stuff like that (No actual work, but just reminders, or interesting internet links that I browsed when @ work...heh heh)

Issue is, I am NOT using it for commercial benefits at all !
But T.V does not understand that and 'assumes' I am. so each time, I get presented a pop-up where the A.I thinks it's right.
as stated, no damage done , I can go through and do all my stuff.
Weird stuf now : But I am in Love with T.V (aaaaaarggh ... ;)) , I also remember having a chat with it's owner a long time ago when half of the planet did not know what T.V was.
I used T.V at that time to converse with my parents and take care of their PC remotely . (Yes like am an obideient son ......ha ha)

I had explained my 'Issue' to the owner then , I think it was 2003-2006 ..I could be wrong here, and the owner had explained, if its your parents you want to help, go ahead.

anyway ..to cut a long story short...T.V assumes I use T.V for commercial purposes, while I know I dont.
I dont mind at all paying T.V for all the fun I have had all these years....but how do I repay them without going into complex licensing Issues, because I am NOT a commercial user of T.V.

Weird stuf now :Neither am I a millionaire...just a Family man with a salary But I understand that T.V is not the Red Cross & neither the U.N (running completely on charity)

I want to let T.V know I am an ardent Fan , want to pay for the Gratitude I owe them but do not want to get into complex licensing Issues because I use it only for Family purposes( while the AI thinks I am not)

but that chat with the owner some 15 yrs. back ...when T.V was not what the T.V is today , who allowed a son to help his parents , has brought me here after all these years to vent it like it is(& the ever-pesky A.I !).
I want to pay , but a token ammount to T.V .

Main Question: so how do we go from here ?

Would Love to hear from the real T.V guys here .( as I suppose contacting the 'owner' today is a Bridge too Far for me)

* at the end of the day, Maybe I shouldn't be here at all !....or shall I keep my mouth shut and just carry on the way it is .

Posted by 7leagueboot
Trigon

Re: #MeeToo: Time to say goodbye


@Closed account wrote:

I'm surprised to hear anyone say they'd return if a reasonably priced package was offered for personal use after being treated like the dust beneath their feet.

I'm happy with my new arrangement which is faster and easier to use.


I agree 100%. If you have a happy base of free users, they will automatically recommend your product whenever the requirement for such a product comes up in conversation. Some will become free users whilst others may require commercial use. To attack your loyal free user base is to score an own goal!

And, as I mentioned previously, instead of having an army of influencers spreading good news about your product, you now have masses of people dissing it. In the short term, the company won't feel much pain but given 6 months the chickens will come home to roost. The company should have used this opportunity to exercise damage control via repair of the damage done and a public apology. Instead, they chose to double down on the damage they were wreaking. The price for that will be dear.

Posted by Closed account
Not applicable

Re: #MeeToo: Time to say goodbye

Hear! Hear!
Posted by 7leagueboot
Trigon

Re: #MeeToo: Time to say goodbye

Here's something else to consider:
A basic Google search will reveal that TV is the most popular app in its category which means it has more users than all its competitors. That also means that it has an enormous base of free users who are experiencing the same thing. Only a tiny fraction of them will take the time to register to use this forum and post anything.

The majority will try the support route. Once they have received TV's typical FU response, they will end up extremely frustrated and move on to an alternative (the exact opposite of TV's desired upgrade to a paid license). Their anger will remain and all the happy memories of using TV when it worked as advertised will be converted into hatred with a longing for revenge.

I wonder what the blogs and social media networks will look like in relation to TeamViewer over the coming months?

Posted by JakeHillion
Electron

Re: #MeeToo: Time to say goodbye

Yes, this is it. I have only ever used TeamViewer in the past to access my friends' computers, as it is a simple and secure way to see and be able to interact with their screens. I'm going to have to find something better, which is a shame. It's only recently that I started using it regularly to access my own computer, as I found it the simplest way to access my Linux desktop remotely.

Now I'll be moving to something like X2Go and back to using RDP for my Windows systems. The convenience of using one piece of software doesn't matter when they block you for using it completely within their free license's terms. The customer support is also appalling. It has been days, and no progress, or even an email confirmation that my message was sent.

Furthermore, the lack of dialog from a large company to its users is shocking. Many companies understand that free users help them and hence deserve support. There is no way TeamViewer would be the most popular app without the free users backing it.

I'm very pleased to find this topic too. Finding so many pages of people angry at this awful system makes me feel much better.

Rant over. Bye TV.

(Sorry if this was supposed to be a new topic instead of a reply. I was too angry to try and understand the forum...)

Posted by SVervik
Henagon

Re: Business use warning

It's annual price, but is called monthly free REMEMBER! ;) Like many, I have been the promoter of this program, now it is time to start recommending something else.
Posted by Closed account
Not applicable

Re: #MeeToo: Time to say goodbye


@JakeHillion wrote:

(Sorry if this was supposed to be a new topic instead of a reply. I was too angry to try and understand the forum...)


No, keep this thread going.  The angry frustration needs to be concentrated in one thead.  We all feel much the same.

Many of us have found a satisfactory alternative.  Of course, any new program takes a bit of effort to become familiar with it; however, I'm as happy as a sandboy with what I've found, installed and an using daily.

Posted by paweterings
Henagon

Time out after 5 minutes

I have had a free license for teamviewer for years. I use it mostly to monitor my own computers, located at different places in my own home and sometimes when I am not at home for a longer duration. Only now and then I use it to help a member of my family or a friend strictly non commercial, I never get any money or otherwise for it. 

Why do I suddenly get time-outs and orders to buy a licence?

Posted by whybother
Henagon

Re: Business use warning

Business use warning and Im using it on 2 laptops connected on my home network and disconnected from the internet  as a test.

then I spend 5 minutes trying to make an account to vent  here with all the dumb captcha stuff 

I see 57 pages of the exact same complaint 

Free = frustration and time wasted.

Posted by splow
Digon

Re: Business use warning

I wonder if someone can connect a thread on some non-TV forum (such as reddit) to this thread that lists alternatives and experiences others have with alternatives? It has been surprisingly difficult to find a reasonably priced alternative that does the main selling point of TV - i.e. no port forwarding stuff and what not needed. I have found one, but we are not allowed to name competitors in TV's forums. 

Posted by terrorfall
Neutron

Incorrectly identified as a business user

Hi all,

I fired up TeamViewer this morning to apply some upgrades to my Ubuntu Plex server, and I received a notification stating that TeamViewer had identified me as a business user and that my connection would be terminated after 5 minutes. Further to this, after disconnecting and trying to reconnect, I was blocked from reconnecting for 10 minutes.

I am absolutely a personal user of this service, how do I go about ensuring this doesn't happen in the future?

Thanks

Posted by Xandor
Digon

Re: Incorrectly identified as a business user

So, i just got the following mail from them after trying to contact them (remember, i already got a mail reply to my form request for resetting to free, telling me:

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.


This is the mail i just received..


Dear User ,
Thank you for your email.

In this case TeamViewer has detected commercial use, to continue using TeamViewer you would have to acquire a TeamViewer License.
Which license would you be interested in obtaining? The Business, Premium or Corporate? As currently I can offer you a license for a discounted price.


I have a separate Business/corporate account that i use for work related connections, and i never mix and match them. But for my private usage, i got a free account. Guess it's time to cancle my subscription work account and find something else that we can use for remoting our clients.

Posted by krugern
Trigon

Re: Incorrectly identified as a business user

Welcome to the club. They are massively pushing free users to paid membership with **bleep** fake commercial use claims.

Posted by Closed account
Not applicable

Re: Incorrectly identified as a business user

Absolutely, it's a total fix to get everyone to buy.   The so-called 'free' version no longer exists!

Posted by terrorfall
Neutron

Re: Incorrectly identified as a business user

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

Posted by Xandor
Digon

Re: Incorrectly identified as a business user


@krugern wrote:

Welcome to the club. They are massively pushing free users to paid membership with **bleep** fake commercial use claims.


And instead, i'll be removing my paid subscription.. 

Guess that didn't go as they planned ^^

Temporary solution for me until i find something usefull: I setup a server with OpenVPN at home, that i connect to, and use RDP/NoMachine to remove all machines i have access to (even added my parrents machine to my vpn to be able to control them).

Posted by krugern
Trigon

Re: Incorrectly identified as a business user

I'm testing [removed per Community Guidelines] Do the math and get the name :D

Posted by terrorfall
Neutron

Re: Incorrectly identified as a business user

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 

Posted by Xandor
Digon

Re: Incorrectly identified as a business user


My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 


Actually, everyone that is following the thread can see the correct name until they edit it (and even see who edits it at their end to remove it).

Most of the time it's "JoshP (Senior Moderator)" That edits the posts and removes stuff from them. ^^ 

Posted by 7leagueboot
Trigon

Re: Incorrectly identified as a business user


@terrorfall wrote:
Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV

My replies are being edited manually to ensure that third-party app names are removed, even when concealed. TeamViewer, maybe you should be more focused on fixing this issue, instead of this futile damage limitation that you're trying to do on your forums. 

 


With all due respect terrorfall, damage limitation is when a company comes up with a solution to keep its customers happy, thereby limiting the amount of damage done by the error in the company's policy. What is happening here has nothing to do with damage limitation.

There are literally 100's of angry free users posting about this ridiculous commercial use accusation. Natascha, the moderator, is manually editing all posts that contain names of competing products. That's normal when one considers this is TeamViewer's forum. However, it also tells a story in that Natascha's actions show the company is well aware of the posts being made about this matter and the company has taken the decision to stick to their new policy regardless of the damage it does (and it is doing plenty!).

If the goal was to unload all free users, it could have been achieved by providing 30 to 90 days notice that the personal use option will no longer be available. Then all free users would understand that they either buy a license or uninstall and move to a competitor's product.

The problem with the action being taken is that by falsely accusing personal users as not respecting the terms of the personal use license, it turns a happy user into an angry ex-user because basically the company is labeling all its personal users as 'liars'.

Highlighted
Posted by Closed account
Not applicable

Re: Incorrectly identified as a business user


@terrorfall wrote:

Just came across this massive thread after posting mine. I've just switched to **Third Party Product** (how dare TV censor competitor titles when their software is fundamentally flawed) and uninstalled TV


Because it's their forum and if they want to behave like the gestapo they're entitled to do so.

Heaven only knows what this thread is doing to their reputation but they don't seem to give a fig!  Their complacency is typical of many companies who've thought they were invulnerable only to discover too late that their clients has disappeared like the morning mist in the sunshine.  I've been a software developer since I built my first desktop when living in LA in 1976 and I've seen quite a few software companies die for similar reasons to this.

Competitive product development companies with good marketing skills must be rubbing their hands in glee.  Watch how the competition improves and develops over the next year or so!  TV are giving them a great incentive and I'm sure some will have noticed the sudden increase in installations of their producs.

Posted by bazbsg
Tetragon

Re: Incorrectly identified as a business user

@Xandor 

You are guilty until proven innocent and then still guilty even after proven innocent.

Posted by Billaboard
Henagon

TeamViewer thinks I’m using the software commercially!

I am an elderly private user trying to support just one 86 year old and his family using Teamviewer. They have 4 computers, so I can understand why it looks as though I am using the program commercially. When I submit the non-commercial use form I just get sent to an error page saying to contact support staff. I cannot find how to do this.

I did see another message from 2018 with the same problem, but that didn't help.

Posted by bazbsg
Tetragon

Re: Incorrectly identified as a business user

Just now I was asked to do a survey on this TV forum. Among other thins they asked if based on my visit to the forum if I would recommend TV to someone and I answered zero chance. I did say I got what I came to get and then explained ... "I came to enjoy the turmoil caused by TV falsely accusing personal users of business use. Very entertaining."

Posted by rejin19
Henagon

ID issue

Dear Concerned,

My ID has been blocked and says I m using it as commercial usage.

Please note that this statement is incorrect as I m using this free version to help my relatives in my free time after that too after my working hours.Also at the same time I m doing this as a free service to them.

So kindly request you to lift this ban as quick as possible.

Thanks & Regards

Rejin Ranjit 

[email address removed]

Posted by candtalan
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have the same problem, similar circumstances I am in my 70s myself anyway... I routinely use a vpn I wonder of that makes a difference, the several people I help are perpetual novices and it is no way commercial. Say - where did you find a non commercial application form please?  I had a problem just now for the first time, and had to find an alternative **Third Party Product** but I would prefer to use Teamviewer it has been reliable and I appreciate it. any comments would be most appreciated - tia

 

 

Posted by Billaboard
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I must have been sent this address for the form "https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.**Please do not post TeamViewe..."

But I filled it in and it just went to an error page which seemed useless.

I'm like others here - I was using TV free to support just one elderly family, and I'm in my upper 70's myself.  I also occasionally help commercial companies with personal IT support, but have never used TV for that. I am now much less likely to recommend it to them.

Incidentally, I also hate this Lithium forum software. Adobe use, or used, that and it drew a lot of negative criticism there.

Posted by Mairu
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I get it sometimes too. I use it for all of my family, all of whom are in their 70s, a few friends, and use it on my own PCs and mobile phone(s), because I'm a closet nerd and their "tech guy"... NOT  because I'm a commercial entity!

I've used TeamViewer since something like version 6, but looking elsewhere now. In fact, I've  just  downloaded **Third Party Product** in the last few minutes!

Posted by BigBoyDeluxe
Electron

Re: TeamViewer thinks I’m using the software commercially!

Me too.  This is the second time TeamViewer has thought I'm using it commercially.  This time I''m on my daugthers tablet on a mobile  phone connection trying to connect to  my own laptop in my own home!!

Or is it that TeamViewer now just wants to get rid of it's early supporters....

Posted by MrT2
Neutron

Re: TeamViewer thinks I’m using the software commercially!

After 4 years i got it to. Only conect to my home PC.....

If you find any good replacment plz let me know.

Posted by ndev2k
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I too am receiving the commercial message. I only see the message on my iOS devices though. If I use TV on my PC to connect to my son's laptop I don't get the message and can use as normal so I believe it may be an issue with the mobile app.

Any help from the Teamviewer team would be appreciated.

Posted by Mairu
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Well, that post didn't last long! I'm doing well today!

So, TeamViewer don't like that I'm trialing something else, but they don't like that i'm using it on family and friends PCs for non-commercial use either, despite being a faithful promoter for best part of 10 years... maybe more, I forget!

Again, it's not hard for a "leading" tech company to envisage the sort of environment the software is being used in.... even the most unobtrusive of connection logs I am sure would show usage predominently between private "home" ISPs such as TalkTalk/EE/PlusNet etc., and not BT Business or the like.

Posted by MrT2
Neutron

Re: TeamViewer thinks I’m using the software commercially!

The speed in this chat was fast, not like the support 7 days ??

Posted by Mairu
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@MrT2 wrote:

The speed in this chat was fast, not like the support 7 days ??


🤣🤣🤣🤣

Posted by candtalan
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I had to use **Third Party Product**, it worked but I have not used it enough to know its limitations etc. Good luck

Posted by Karder
Electron

Commercial Use Detected

Hello. Before the session with my home computer, I got the message: Commercial use detected and after 5 minutes the session will be completed. But for commercial purposes, I do not use the program. How to unlock my program?

Posted by Bankfodder
Trigon

Repeated commercial use suspected messages – despite resetting

Hi, I'm a long-term private/personal user of teamviewer.

Since last year I've been receiving messages that I'm suspected of commercial use. I have gone through the procedure and each time my account has been reset – but then a few weeks or months later I get the same message I get blocked again.

I really have no idea how to deal with this. It must be a waste of resources all round and I don't understand why instead of flagging up a particular device ID, they don't simply flag up the email address account so that it applies to all devices.

I have a telephone, a desktop computer, a laptop, tablet device. I use them if I'm at home or if I'm away from home and only for helping my kids or a couple of old people that I know. I'm a retired teacher and I don't make any money out of it.

Team viewer is great and it has been extremely helpful to the people I've been helping – but I don't understand why this persistent resetting of my account to suspected commercial use happens.

Posted by NickB
Trigon

Re: Commercial Use Detected

I'm another unhappy user who's just started receiving this message.  I got it once before a few years ago and submitted their webform, that time I got a response very quickly and it was all sorted out. I noticed this time that it directed me to the support website, but from there you cannot submit a ticket if you don't have a licence.  So, I tried the same webform that I used last time this time and there was no response, not even an auto reply and so I can only assume that its not being monitored,.I also retried the same support email address that that reply came from and the reply I received said that theat had been shutdown and to use the website.

Apologies if people have already posted this, I have only scanned this thread and not ready all the posts.  I too am not trying out a competitors free to use product and it seems very good, the only negative I can see at the moment is the lack of special virtual keyboard keys when connecting from a mobile devide (eg: regular keyboard function keys).

I have run a few tests with TeamView and whilst it does appear to stay connected after 5 minutes, the screen stops updating.

Posted by Closed account
Not applicable

Re: Commercial Use Detected

I think it's fair to say that TV has abandoned the free personal version and simply uses it to try and coerce users into paying for a licence.

There are a number of alternatives and the one I've been using meets all my needs more simply and more efficiently than TV ever did.

Complacency is the first step twards oblivion!

Posted by CaptObvious
Digon

TV is blocking me, claiming it detects business use

I use TV to manage/support my family, every single device in my TV account belongs to a family member. But TV has decided that it thinks I am using TV for commercial use and has started to popup this alert and tell me that it will kill my sessions after 5 minutes. How can I prove it is not commercial use?
Posted by JackHK
Tetragon

Re: Commercial Use Detected

Find another apps. I  experienced the same since January, nothing can be resolved unless you paid the sky high crazy price.  Don't waste time here! That's my advice! Good luck!

Posted by WyldAnimal
Henagon

Re: Commercial Use Detected

Hello, 

I did find and Fill out the Form.
I explained in detail how I use Team viewer, and My Free use was returned.
But , as far as i know,  it was done without acknowledgement or reply to the form.

It's back to working without timming out.

So I do Recomend Finding the Form, and Submitting it...

Posted by Grant837
Trigon

Re: Commercial Use Detected

Your a lucky one!  I have emailed - gotten approval for private use, only to have it stop after a month or two, then I used the on-line form, and got approval, only to have it cancelled 10 minutes later at night when my systems where not even on, and then was asked to fax a form and sign it, which I did, and never got a reply.  In between I chatted with help on facebook, emailed a sales rep in my country, and use the form maybe 3 other times, all with no helpful response. 

So, it will be fun to see if your back soon complaining like the rest of us because they are again claiming you use it for commercial purposes...

Posted by Grant837
Trigon

Re: Commercial Use Detected

I should add, after trying a product that lets you connect to **Third Party Product**top or llaptop and more for a while, and being happy with it, I have uninstalled TV from my systems.

But there is a silver lining to all of this:  I have stayed a member of the forum because its such a wonderful soap opera to watch!  Thank you TV (and community members) for that!

Posted by mkurtes
Henagon

Re: Launch of the TeamViewer User Focus Program

Hi, I agree with the post from the above from " Posted by Vladibudha Henagon Sunday" TeamViewer is perfect and I'm using it for a very long, long time but I have now the same problem from the last week, I.m using it in the private usage for more than ten years (you can see the date on my profile) and now I'm getting the same message that me od my contacts, using TeamViewer in commercial usage. Please correct that.