Posted by JackHK
Pentagon

Re: Remote connection disconnects after 5 minutes

Unbelievable!

Posted by leossmith
Henagon

Re: Commercial Use Suspected

Did anyone managed to solve this? One of my pcs has been tagged as used for commercial use and I keep sending the form for a while now, but noone replies.

Posted by Kylian01
Trigon

Re: Commercial Use Suspected

I did get a reply and they where saying i use it commercial what i am not doing i am just a guy with a hobby for computters and have a cople of them and i like to remote control them

Posted by LandRocket
Digon

Re: Commercial Use Suspected

Seriously there needs to be an intermediary licence between commercial and free.

I can get a Windows VPS for 3GBP a month, but better not use TeamViewer on it as that will **bleep** my account. But a lot of the alternatives dont work with my accessibility tools (I use a SGD aka a PC with eye gaze to access tech) which means I'm a lot slower than most folk at accessing my own resources or my mum - that's the only people I have on my Teamviewer account. Think its 6 devices without looking. So I'm more likely to get flagged as I do need to be connected for long periods of time.

That's why when it stops working it really stuffs me up.

I will pay for that, but I haven't got £500 a year to do that, not on disability benefits
Posted by leossmith
Henagon

Re: Commercial Use Suspected

So basicaly they are tagging random pcs or ips in order to push people to buy the commercial license even for private use.

This is very nice...

Posted by LandRocket
Digon

Re: Commercial Use Suspected

I must admit I would have liked to know what happened this last time

My connection should have been LAN-LAN as I was accessing from living room to kitchen, same wifi connection on both. Cant get more local than that.
Posted by KDM-DE
Electron

Re: ID set as free but still shows Trial Expired

I have the same exact issue.  I submitted the ticket and got the email saying my ID was reset.  An entire month passed.  I resubmitted the ticket and got another email saying my ID was reset yesterday.  And I STILL have the same problem.

I spoke to sales chat and they just told me to submit the ticket again and go to the knowledge base [here], and no one has any answers.

Posted by TheComputerHypn
Henagon

Re: personal use

I'm having the exact same problem. Connected to my home from a hotel room. submitted personal use declaration form. not good enough for TV. Regardless of their response, their policies HAVE changed. They offered me a single commercial license for $500+. Are you kidding me? Time to find another solution. Bye bye TV. Your policies and prices will eventually cause you to crash and burn.

Posted by WRFB
Henagon

Re: personal use

How long does it take for the commercial flag to be reset?  I have received my "yes you are definitely only doing non-commercial so we will unflag you" email 3 days ago, but the commercial restrictions are still in place.  I requested it for an account that handles 3 puters at a volunteer organisation from my home puter.  All remote puters have been restarted.

regards,

Posted by chc
Photon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I too have had this ... I last used this to support my mother on teh other side of the world ... about 6 months ago. Now I wanted to do so again and I get a notice sayig that I am using it for commercial use! As you say, ridiculous! Clearly there is a problem with their detection algorithm.

Posted by g4ugm
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I filled in the feedback  in the app with my e-mail address and had my free access restored...

Posted by starega
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

same problem

Posted by StarNamer
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I was effectively blocked nearly a year ago and got my account reset to free, but that was when you could email support. Now the submit a ticket says it will only accept licensed users.

I used to use TeamViewer to connect to my home PC from my work PC and suspect that the iisue is the work end, which is obviously running in an enterprise domain.

The last few times I tried it, it allowed me a session which must have lasted barely a minute - enough time to open 2 web pages - before it closed it and said I couldn't reconnect for about 15 minutes. I looked for somewhere to request my ID be reset (again) but coulkdn't find anywhere. From other replies, I suspect it would only get blocked again.

[removed per Community Guidelines - Sales/solicitation policy]

Obviously TV isn't interested in its free users any more as it doesn't make any money out them.

Posted by F1nchy
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Same problem here. I installed it on my Synology NAS to see how it works on it and now I get the message pop up most times I run Teamviewer, despite me only using it at home for my own personal use and occasionally helping family when they have computer problems.

No way to create a support ticket as I'm a free user with no license, bit of a catch 22....

:(

Posted by g4ugm
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Use the feedback menu to give feedback. Seemed to work for me... 


@chc wrote:

I too have had this ... I last used this to support my mother on teh other side of the world ... about 6 months ago. Now I wanted to do so again and I get a notice sayig that I am using it for commercial use! As you say, ridiculous! Clearly there is a problem with their detection algorithm.


 

Posted by jor5
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Hi all,

Just got automatically flagged as commercial use detected. Nothing has changed on my end and ive used their online form to request that it's reset. I found it a little suspicious though and had a little lightbulb moment and searched my email to see when I first installed it. Turns out it was 27 June 2018. I can't imagine it's a coincidence that they've flagged me after I've gone over 1 year of use.

It's definitely not commercial though, just using my mobile to connect to my home PC for convenience.
Posted by jor5
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Oh hilarious, you filter out the word ***information removed by Moderator***?? How paranoid do you have to be? 😂

Posted by arthurd123
Photon

Re: hi, my account  not bussiness , not bussiness action, please unlock ,thanks

I have the same issue it's apalling the way TemViewer has treated users recently with their silly new updates. 

Posted by Tkz
Photon

Re: hi, my account  not bussiness , not bussiness action, please unlock ,thanks

I feel your pain, they've done it to my account as well
Posted by Fakestshemp
Electron

Re: hi, my account  not bussiness , not bussiness action, please unlock ,thanks

Same, getting the commercial use issue despite having all of about 10 pc's in my connection list and connecting to only about 3 of them with any regularity (my really incompetent friends). If I'm a business I'll be homeless soon :\

Posted by NTS-Service
Henagon

Re: hi, my account  not bussiness , not bussiness action, please unlock ,thanks

Same as my Account

Posted by NTS-Service
Henagon

Re: hi, my account  not bussiness , not bussiness action, please unlock ,thanks

Same in my case.. ist not nice whats Teamviewer do

Posted by NTS-Service
Henagon

Re: Kommerzielle Nutzung festgestellt. WAS NICHT STIMMT!

Habe das gleiche Problem.

Posted by leossmith
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

So after years of using teamviewer they decide to treat us like this. It would be more honest to say, we decided to limite free users to some devices or anything.

I started using *** third party product*** which works as should, as TV doesn't want to reply on my form. Sad.

[edited due to our  User Guidelines]

Posted by Moderator Moderator
Moderator

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Hello there,

thank you all for your comments and welcome to the Community :)

Please read this article and fill out the form, contained in it: Why do I see 'Commercial use suspected' / 'Commercial use detected' 

Please understand that we receive a lot of requests from all over the world and our dedicated team needs time to process all requests.

Thanks for your understanding and patience.

Have a nice day! Happy Monday!
Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by LandRocket
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Hello, and many thanks for the reply.

I still think it would be nice to at least receive an automated response saying the form has been filled in and that you will investigate in due course.

I'd also like the option to send in logs, as I'm always happy to prove what I'm doing.

As a VOCA user (speech generation device) it's important that I can access my own PCs with TV, and it does take me longer than most.

Posted by leossmith
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.


@AlenaC wrote:

Hello there,

thank you all for your comments and welcome to the Community :)

Please read this article and fill out the form, contained in it: Why do I see 'Commercial use suspected' / 'Commercial use detected' 

Please understand that we receive a lot of requests from all over the world and our dedicated team needs time to process all requests.

Thanks for your understanding and patience.

Have a nice day! Happy Monday!
Alena


Although it is nice to hear from you, even from here, I have been sending you the form for more than 2 months now. Not even an automated reply, nothing. At least make an announcement that the new update causes this so people can avoid it. I hope you solve this soon, if it is indeed a problem.

Posted by Hwoarang45
Henagon

Re: New TV 12 expires for free use?

i just got the same pop up, after many years installing teamviewer in my pc, so dissapointed as i hardly use it, max maybe 2 to 3 times a week for few minutes session. What i hate most is being accused of something i did not do, like stealing their app for commercial use. 

Now i opt for **Third Party Product** on chrome browser instead, its free and non intrusive without any large download and background resource hogging. Best of all no one accuse you of using their apps for commercial gain. 

Posted by Fragerjap
Henagon

5 minutes limit

Hello, please remove a connection limit for my Iphone device (Version 14.3.2 CL, TeamViewer ID: **Please do not post TeamViewer IDs**) to my PC (Version 14.3.4730, TeamViewer ID: **Please do not post TeamViewer IDs**). I'm using a free version of TeamViewer.

I use my phone to play games from my PC (sometimes even when I at home in bed or another room) or to check some photos or memos when I am away. Some connections may be as long as several hours with just a bit of clicking, I have a log file from my phone:

[Removed per Community Guidelines]

I've tried to address the issue via desktop app, but it seems it is meant for reviews only.

There is a similar topic here:

https://community.teamviewer.com/t5/TeamViewer-14/Remote-connection-disconnects-after-5-minutes/td-p...

Posted by Technut
Trigon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

AlenaC, welcome to our growing community of disgruntled TeamViewer users. Glad you could take a break from your post-editing to make a brief appearance.

We hope that you can take a moment to explain what TeamViewer is doing to fix this mess they have created. But that's probably too much to hope for from a "moderator" so perhaps you could pass this message along. Nobody from the company apparently cares enough to come explain things here. It's nice that they pay for a forum and for a moderator as a token gesture of customer service, but it would be much more helpful if they showed some actual concern for their customers and addressed our issues.

A lot of us have been using TeamViewer for what are clearly non-Commercial purposes for many years. Now TeamViewer, apparently based off a flawed algorithm, has started falsely accusing their customers of being commercial users. Having been falsely accused, we are then deprived of our fair use of the product until we request a review. Then, as if being falsely accused and summarily "punished" isn't insulting enough, TeamViewer adds insult to injury by failing to acknowledge our review requests or to respond to them for months (or perhaps even never responding).

The result is that customers are effectively banned from using the product after a single false accusation of commercial use, and without any hope of a timely appeal of that ban.

If TeamViewer actually cared about their customers then they would: 
1) come explain themselves;
2) fix the faulty algorithm;
3) fix the review process; 

Since none of those have happened, it is clear to me that TeamViewer is INTENTIONALLY banning personal use from their product and is lying about it when they claim that is not their goal.

How can you trust a company to do the right thing when even their BELIEFS are a lie?

Our Beliefs
Customer First
We believe in customer first. We want to be the easiest company to work with, from first contact to long-lasting mutual partnership.
Trust
We believe in trust. We practice honest, forthright communication in every interaction to increase confidence and trust in our organization.
Kse Dyna --
Posted by brhuge
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I assume @Technut you have been getting the same alert about Team Viewer Remote client being out of date. This is ridiculous and driving me nuts too. I only have two computers I use remote support on yet I can't even connect to them. Since Team Viewer is clearly not going to fix this what other products are out there that offer similar remote support options and a free personal use account? Might as well switch to a competitor at this point since this issue has been going on for months.

Posted by AMAC1
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I completely agree. I have been notified that I too am using Team Viewer on a commercial basis even though i probably only use it a handful of times per year! I cannot get mine to be changed back to a private account either which is ridiculous and causing grief as when I need to actually use it I cant! Pathetic by Team Viewer that people using it on a Private basis are not important enough to speak to!

Posted by Gadget
Henagon

Erroneous commercial use

TeamViewer writes me that commercial use is detected. I'm just trying to connect to my home PC to fix the file and send it by mail. This is not a commercial use! How to unblock an account?

Posted by VanjaGoPlay
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hi,.Can some one explain to me... 

I have 4 PC in my connection. 

* DAD PC ( so i can maintain theirs PC-s )

*MY OWN Laptop ( i carry him all the time aroun so i could have access to all)

*MY WORK PC (so i can transfer data betwean work @ work and work @ home )

*and i've add PC for my colegues so i can maintain their PC ( since they are not so good with PC usage)

** And TW on mobile phone ( i dont know does it counts)

And after two month of usage i've get blocked with message that i use TW in Commecial usage... Why is that and how to take care of it? 

Best Regards, 

Vanja

Posted by NickB
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi @VanjaGoPlay, since you are transfering work files between two machines then I think that TV are viewing this as commercial usage, which doesn't seem unreasonable to me.  I think that the only options you have are to buy a commercial TV license or use an alternative product (of which there are several that are very good).

Many people, myself included, were only using TV to help friends and family with computer issues or to connect to a home PC from a mobile device whilst away from home (and not in an office).  To me, this isn't in any way commercial, but TV seem to be indiscriminately flagging people as commercial users in order to get them to stop using their software/services.  Why they can't just say "we are no longer offering a free personal use licence, you can sign up for a 30 day trial but after that you much purchase a full license" is beyond me.

Posted by VanjaGoPlay
Digon

Re: TeamViewer thinks I’m using the software commercially!

Those files are work effort if im on the field and not in office to wrote it. 

Mostly those are word files once or twice during month. If we are toalking about transfering files... All other options that i'm using are remote control to check work e-mail. Opening browser .... mostly remote controle.... 

It's funny since all those data are above 5$ on month so it is silly to buy a commercial licence. and to be honest i have no income on doing all this. 

But let it be... 

Ill try to find another program similar to this.

Thanks for your view and view of others members.

Highlighted
Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@VanjaGoPlay : in your specific case, I think that the issue is using TW on your Work PC (even if you don't use it for work). For them just detecting a PC in a work environment is enough (and I think this is in the EULA, it's commercial, not personal). I used to do this as well, but not anymore.

2 Replies
Posted by g4ugm
Digon

Re: TeamViewer thinks I’m using the software commercially!

Firstly, it seems to me that much abuse is ,made of personal use licences. I remember the fights I had as an IT support person managing software in a local goverment organization, For example the staff wanted Google Earth installing, which at the time required a licence for business use. They would argue it wasn't for business use, which of course it was. Later we found some one using Irfan View commercially, which again ifor free is personal use only. In that case we were fined and had to pay a large sum of money. So I can see why they are trying to detect business use. I would also say this is hard, and its not suprising some are wrongly marked as such..

Secondly having followed the procedure and having had my account unlocked, it seems to me that they do care about personall users. It did take a couple of weeks, but it was unlcoked. 

Lastly I would be prepared to pay something towards using this software,  but even the one seat licence is rather more than I can afford. To put it into perspective its about five times what I pay for Office 365 Family Edition which gives me five copies of Office, 5 x 1TB of cloud storage and a Skype Out credit for calls to landlines in many countries....

.. even for small commercial users this is high price so perhaps the temptation to cheat is great and sadly honest users get caught up in the cross fire. 

Dave 

Posted by leecollings
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I completely agree with you, well said.

What is possibly the worst thing is that astoundingly there is absolutely NO WAY to talk to TeamViewer. Not even a general contact form.

This is my most frustrating gripe that is seriously considering making me completley ditch TeamViewer, which is not the way they should be treating their users, free or premium.

They wouldn't have the company they have today without their free users, so deciding to turn their backs on them is completely unjust.

So far I've created several tickets, even tried to complete a sales form to generate a response, and I've had nothing at all, not even an acknowledgement. I think there is something seriously wrong with their company practises.

If anyone does have a valid email address for support, enquiries, sales anything... it would be greatly appreciated!

Posted by VanjaGoPlay
Digon

Re: TeamViewer thinks I’m using the software commercially!

this could be the problem, you have point. ill try to delete work PC and see how does it behave. 

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@VanjaGoPlay : I'm afraid it won't be enough: you'll need to fill the form for each TV ID of each computer

Posted by Tomer2
Henagon

end sassion in 1 min

hi

i'm using TeamViewer more then  5 years

never had a problem

in the last couple  month the session end's after 1 min

I'm a privet person and I'm using TeamViewer for waching my kids when thry are using the internet.

there is any way to make alonger session?

Tomer 

Posted by alarlill
Photon

Re: how long to respond to support request No #4102035

On 2019-05-18 - Teamviewer decided that "Commercial Use Detected" and I was not able to loge in to remote PCs anymore... Well I could log in but only for maybe 30-60 seconds before kicked out. Have opened a ticket, no response. Send multiple emails to sales@ emails... no replies. So looks like this "lets ignore (free) customers" in an ongoing thing for TeamViewer also in 2019. :(

Posted by Maver1ck1987
Henagon

My personal account tagged as "commercial"

So it happens again and again. My account gets "commercial" tag, so i can't connect to my home PC from one of my two personal laptops. I send a message to support, a few days later my account has no restrictions and all is fine, but then when i change connection from one laptop to another i got "commercial" tag AGAIN AND AGAIN. Trird or maybe four time this year!

Can you do (or me) something to avoid it again?

Posted by T1ER
Electron

"Commercial" mark on private user

Why I have "commercial" mark?
I'm using your app to connect to my laptops. Yes, I have three computer on my account, but it don't make me commercial user. Or it is illegal now?

@Esther can you answer?

Posted by Jonarosen
Photon

Connection times out during initialization

Using Windows 7 (local pc) and Windows 10 (Remote pc)

I have Teamviewer open, logged in, and remote PC is set for password-use. 

I click 'Remote Control using password'.

It tries to connect: succeeds

Tries Authentication: succeeds

Tries to connect: I see

Initiating session
Initializing display parameters

Then after about 5 minutes, give or take... it closes, giving the 'thank you for playing fair'.

No error, no nothing. Just the usual pop-up blurb that is associated with timeout of session.

Posted by WebGhost
Henagon

Connection blocked after timeout

I keep getting "Connection blocked after timeout" followed by " Your license limits the maximum ..."

how can I extend it also I'm using it for personal use... just to connect to my pc back at home to back up files or help my family out with simple tasks etc... 

Posted by koloskoff
Electron

Re: Connection blocked after timeout

I have the same problem, system tell's me that i use it for commercial use. But i use only for my self between my lop top and home PC.

how can i resolve it?

Posted by koloskoff
Electron

Re: "Commercial" mark on private user

i'vw marked FREE, but blocking session after 2 mins of use...

 

what happened? using only for personal use...

Posted by treptowers
Digon

Re: "Commercial" mark on private user

My Account was again marked as "Commercial" . I Do not use it commercial !!!!