Posted by Technut
Trigon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

AlenaC, welcome to our growing community of disgruntled TeamViewer users. Glad you could take a break from your post-editing to make a brief appearance.

We hope that you can take a moment to explain what TeamViewer is doing to fix this mess they have created. But that's probably too much to hope for from a "moderator" so perhaps you could pass this message along. Nobody from the company apparently cares enough to come explain things here. It's nice that they pay for a forum and for a moderator as a token gesture of customer service, but it would be much more helpful if they showed some actual concern for their customers and addressed our issues.

A lot of us have been using TeamViewer for what are clearly non-Commercial purposes for many years. Now TeamViewer, apparently based off a flawed algorithm, has started falsely accusing their customers of being commercial users. Having been falsely accused, we are then deprived of our fair use of the product until we request a review. Then, as if being falsely accused and summarily "punished" isn't insulting enough, TeamViewer adds insult to injury by failing to acknowledge our review requests or to respond to them for months (or perhaps even never responding).

The result is that customers are effectively banned from using the product after a single false accusation of commercial use, and without any hope of a timely appeal of that ban.

If TeamViewer actually cared about their customers then they would: 
1) come explain themselves;
2) fix the faulty algorithm;
3) fix the review process; 

Since none of those have happened, it is clear to me that TeamViewer is INTENTIONALLY banning personal use from their product and is lying about it when they claim that is not their goal.

How can you trust a company to do the right thing when even their BELIEFS are a lie?

Our Beliefs
Customer First
We believe in customer first. We want to be the easiest company to work with, from first contact to long-lasting mutual partnership.
Trust
We believe in trust. We practice honest, forthright communication in every interaction to increase confidence and trust in our organization.
Posted by brhuge
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I assume @Technut you have been getting the same alert about Team Viewer Remote client being out of date. This is ridiculous and driving me nuts too. I only have two computers I use remote support on yet I can't even connect to them. Since Team Viewer is clearly not going to fix this what other products are out there that offer similar remote support options and a free personal use account? Might as well switch to a competitor at this point since this issue has been going on for months.

Posted by AMAC1
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I completely agree. I have been notified that I too am using Team Viewer on a commercial basis even though i probably only use it a handful of times per year! I cannot get mine to be changed back to a private account either which is ridiculous and causing grief as when I need to actually use it I cant! Pathetic by Team Viewer that people using it on a Private basis are not important enough to speak to!

Posted by Gadget
Henagon

Erroneous commercial use

TeamViewer writes me that commercial use is detected. I'm just trying to connect to my home PC to fix the file and send it by mail. This is not a commercial use! How to unblock an account?

Posted by VanjaGoPlay
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hi,.Can some one explain to me... 

I have 4 PC in my connection. 

* DAD PC ( so i can maintain theirs PC-s )

*MY OWN Laptop ( i carry him all the time aroun so i could have access to all)

*MY WORK PC (so i can transfer data betwean work @ work and work @ home )

*and i've add PC for my colegues so i can maintain their PC ( since they are not so good with PC usage)

** And TW on mobile phone ( i dont know does it counts)

And after two month of usage i've get blocked with message that i use TW in Commecial usage... Why is that and how to take care of it? 

Best Regards, 

Vanja

Posted by NickB
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi @VanjaGoPlay, since you are transfering work files between two machines then I think that TV are viewing this as commercial usage, which doesn't seem unreasonable to me.  I think that the only options you have are to buy a commercial TV license or use an alternative product (of which there are several that are very good).

Many people, myself included, were only using TV to help friends and family with computer issues or to connect to a home PC from a mobile device whilst away from home (and not in an office).  To me, this isn't in any way commercial, but TV seem to be indiscriminately flagging people as commercial users in order to get them to stop using their software/services.  Why they can't just say "we are no longer offering a free personal use licence, you can sign up for a 30 day trial but after that you much purchase a full license" is beyond me.

Posted by VanjaGoPlay
Digon

Re: TeamViewer thinks I’m using the software commercially!

Those files are work effort if im on the field and not in office to wrote it. 

Mostly those are word files once or twice during month. If we are toalking about transfering files... All other options that i'm using are remote control to check work e-mail. Opening browser .... mostly remote controle.... 

It's funny since all those data are above 5$ on month so it is silly to buy a commercial licence. and to be honest i have no income on doing all this. 

But let it be... 

Ill try to find another program similar to this.

Thanks for your view and view of others members.

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@VanjaGoPlay : in your specific case, I think that the issue is using TW on your Work PC (even if you don't use it for work). For them just detecting a PC in a work environment is enough (and I think this is in the EULA, it's commercial, not personal). I used to do this as well, but not anymore.

Posted by g4ugm
Digon

Re: TeamViewer thinks I’m using the software commercially!

Firstly, it seems to me that much abuse is ,made of personal use licences. I remember the fights I had as an IT support person managing software in a local goverment organization, For example the staff wanted Google Earth installing, which at the time required a licence for business use. They would argue it wasn't for business use, which of course it was. Later we found some one using Irfan View commercially, which again ifor free is personal use only. In that case we were fined and had to pay a large sum of money. So I can see why they are trying to detect business use. I would also say this is hard, and its not suprising some are wrongly marked as such..

Secondly having followed the procedure and having had my account unlocked, it seems to me that they do care about personall users. It did take a couple of weeks, but it was unlcoked. 

Lastly I would be prepared to pay something towards using this software,  but even the one seat licence is rather more than I can afford. To put it into perspective its about five times what I pay for Office 365 Family Edition which gives me five copies of Office, 5 x 1TB of cloud storage and a Skype Out credit for calls to landlines in many countries....

.. even for small commercial users this is high price so perhaps the temptation to cheat is great and sadly honest users get caught up in the cross fire. 

Dave 

Posted by leecollings
Electron

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I completely agree with you, well said.

What is possibly the worst thing is that astoundingly there is absolutely NO WAY to talk to TeamViewer. Not even a general contact form.

This is my most frustrating gripe that is seriously considering making me completley ditch TeamViewer, which is not the way they should be treating their users, free or premium.

They wouldn't have the company they have today without their free users, so deciding to turn their backs on them is completely unjust.

So far I've created several tickets, even tried to complete a sales form to generate a response, and I've had nothing at all, not even an acknowledgement. I think there is something seriously wrong with their company practises.

If anyone does have a valid email address for support, enquiries, sales anything... it would be greatly appreciated!

Posted by VanjaGoPlay
Digon

Re: TeamViewer thinks I’m using the software commercially!

this could be the problem, you have point. ill try to delete work PC and see how does it behave. 

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@VanjaGoPlay : I'm afraid it won't be enough: you'll need to fill the form for each TV ID of each computer

Posted by Tomer2
Henagon

end sassion in 1 min

hi

i'm using TeamViewer more then  5 years

never had a problem

in the last couple  month the session end's after 1 min

I'm a privet person and I'm using TeamViewer for waching my kids when thry are using the internet.

there is any way to make alonger session?

Tomer 

Posted by alarlill
Photon

Re: how long to respond to support request No #4102035

On 2019-05-18 - Teamviewer decided that "Commercial Use Detected" and I was not able to loge in to remote PCs anymore... Well I could log in but only for maybe 30-60 seconds before kicked out. Have opened a ticket, no response. Send multiple emails to sales@ emails... no replies. So looks like this "lets ignore (free) customers" in an ongoing thing for TeamViewer also in 2019. :(

Posted by Maver1ck1987
Henagon

My personal account tagged as "commercial"

So it happens again and again. My account gets "commercial" tag, so i can't connect to my home PC from one of my two personal laptops. I send a message to support, a few days later my account has no restrictions and all is fine, but then when i change connection from one laptop to another i got "commercial" tag AGAIN AND AGAIN. Trird or maybe four time this year!

Can you do (or me) something to avoid it again?

Posted by T1ER
Electron

"Commercial" mark on private user

Why I have "commercial" mark?
I'm using your app to connect to my laptops. Yes, I have three computer on my account, but it don't make me commercial user. Or it is illegal now?

@Esther can you answer?

Posted by Jonarosen
Photon

Connection times out during initialization

Using Windows 7 (local pc) and Windows 10 (Remote pc)

I have Teamviewer open, logged in, and remote PC is set for password-use. 

I click 'Remote Control using password'.

It tries to connect: succeeds

Tries Authentication: succeeds

Tries to connect: I see

Initiating session
Initializing display parameters

Then after about 5 minutes, give or take... it closes, giving the 'thank you for playing fair'.

No error, no nothing. Just the usual pop-up blurb that is associated with timeout of session.

Posted by WebGhost
Henagon

Connection blocked after timeout

I keep getting "Connection blocked after timeout" followed by " Your license limits the maximum ..."

how can I extend it also I'm using it for personal use... just to connect to my pc back at home to back up files or help my family out with simple tasks etc... 

Posted by koloskoff
Electron

Re: Connection blocked after timeout

I have the same problem, system tell's me that i use it for commercial use. But i use only for my self between my lop top and home PC.

how can i resolve it?

Posted by koloskoff
Electron

Re: "Commercial" mark on private user

i'vw marked FREE, but blocking session after 2 mins of use...

 

what happened? using only for personal use...

Posted by treptowers
Digon

Re: "Commercial" mark on private user

My Account was again marked as "Commercial" . I Do not use it commercial !!!! 

Posted by tom10271
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore

Posted by g4ugm
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

I got a reply and had my account fixed. How did you ask?


@tom10271 wrote:

Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore


 

Posted by tom10271
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

t blocked today and contacted them. Yet I will switch to other options today.

Posted by Thavreach
Henagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Happened to me as well, switching to **Third Party Product** now.
Posted by Hillsey
Electron

Re: Personal TeamViewer Account Not working

Sad to see my TeamViewer no longer works. I continuously get a message that I'm using the service for commercial use when I'm not.

I've used this service to share images with friends. I see that you now automatically see any log in from Windows servers as commercial which is why I'm having issues.

Time to look for a new service as this no longer works for me.

Posted by treptowers
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Does anyone received a Mail ( Ticket ) from TV ? I contaced them yesterday but have no Mail received....

Posted by pv7721
Hexagon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

Waiting time it's not counted in days, more like in weeks or months.

Posted by Closed account
Not applicable

Connection Blocked ?!?

Can someone please help me out ?

I use Teamviewer 14 for personal use only - however I have recently been using the software but keep getting the following message:

Connection blocked after time out.

Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Last week I sent a message off to the teamviewer team and created a "ticket" and was informed my problem will be looked into -  but as yet I have had no response other than suggestting would I like to buy a license - as I only use Teamviewer for personal useage I was under the impression I could use it free?!? Come on Teamviewer  please sort this out - Oh and one more thing : When I installed the software I set my account up as a personal user - which suggets to me something has changed since it automaticallly updated.

For what it's worth, I do astrophotography as a hobby and use Teamviewer to connect to a computer in my observatory in the garden and do remote imaging from inside my house, I am often connect to teamviewer for a few hours at a time simply because I do long exposure photography so maybe the teamviewer software thinks I am using the software for buisiness use?  when infact I am not - please help.

Thank , Keith.   

Posted by LNDN91
Henagon

Teamviewer you can go **bleep** yourself

I used teamviewer for the first time in months to try and connect to my GF's pc and it blocks me immediatly after a timeout after updating. I HAD REQUESTED TO UNBLOCK ME ALREADY but yet you failed to even reply to my mail. ******...

Posted by L1nkside
Photon

Suddenly asking for a license

Hello, 

im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?

Thanks in Advance,
Fabian

Posted by susambest
Electron

TeamViewer suspects that I use it for Commercial, Plz help

I am a free user, i use it for my personal user but popup appears that commercial user.... and Session disconnects. Please look into it and fix it.

Posted by jonairey
Henagon

Re: No professional/commercial use

I'm getting the same too. Please help and reset my account. Thanks

Posted by Dr4co
Photon

Re: TeamViewer suspects that I use it for Commercial, Plz help

I have the same issue.. :(

It looks like they have disconntinued their support through their e-mail: support@teamviewer.com

I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team
Posted by g4ugm
Digon

Re: This is redicilous: TV thinks I am using commercially, and offers no way to appeal.

The appeal form is here:-

https://www.teamviewer.com/en/support/commercial-use-suspected/

you must include ID from the affected TeamViewer ID "allow remote control panel.

 

 

Posted by g4ugm
Digon

Re: Suddenly asking for a license


@L1nkside wrote:

Hello, 

im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?

Thanks in Advance,
Fabian


 

The form is here:-

https://www.teamviewer.com/en/support/commercial-use-suspected/

make sure you include the ID from the affected system. Its the 9-digit number on the allow connections page.

Posted by g4ugm
Digon

Re: No professional/commercial use


@jonairey wrote:

I'm getting the same too. Please help and reset my account. Thanks


form is here.


https://www.teamviewer.com/en/support/commercial-use-suspected/

 

Posted by g4ugm
Digon

Re: TeamViewer suspects that I use it for Commercial, Plz help


@Dr4co wrote:

I have the same issue.. :(

It looks like they have disconntinued their support through their e-mail: support@teamviewer.com

I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

form is here:- https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by Evanduril
Electron

Re: TeamViewer suspects that I use it for Commercial, Plz help

Same annoying issue.

I am not using TV for work purposes, im connecting to my home computer to do private stuff, yet it keeps blocking my connection.

Posted by bigelow
Electron

Problem with license

I constantly had a sign that the system was used for commercial purposes and I have 5 minutes. BUT !!!!
1. the system does not even give 5 minutes, knocks out after 1 minute.
Worked only with their home devices.

How can I remove this restriction?

Posted by asf137
Photon

Commercial license mistake

Team viewer stopped working saying that it detected a commercial use!
It was a teamviewer mistake.
I need to access my computer!
Posted by karazis
Electron

Re: Remote connection disconnects after 5 minutes

I have exactly the same issue.

I use TV only to help friends and I get "suspicious commercial usage"

TV support: What should I do?

Posted by karazis
Electron

Re: Remote connection disconnects after 5 minutes

@Natascha: I have exactly the same issue.

Please have a look at my account.

Capture.JPG

Posted by idiocracy
Digon

They said they sorted it, but they didn't.

So i filled out the form like a month ago, little over one week ago i got an email saying they sorted it. But they didn't, still got the same popups as before. So i wrote back saying it didn't work. Over a week later, no response.

Now i filled out a new form, for the 3'th time. This is getting annoying really fast tbh.

Posted by robiv8
Henagon

Remote connection disconnects after 2 minutes

How i said!
Remote connection disconnects after ± 2 minutes.
I have the free licence, and use this only for my father his laptop to help.

TV says this is a comercial use and stop.

Help

Posted by DeepestBlue
Digon

Re: They said they sorted it, but they didn't.

Just wanted to add my "me too". I've been using Teamviewer to help out family and friends but suddenly this is commercial use. I have submitted a ticket, so I will see what happens.

Highlighted
Posted by Erwin1234
Digon

Re: Remote connection disconnects after 5 minutes

You are not the only one. It seems teamviewer policies have changed and commercial detection algorithms have become more sensitive. Unlocking may work but only for a while.

The good news is that you can look for other free solutions now. Because I used teamviewer for years (I have a commercial license too) and thought it was perfect I never looked at what new solutions appeared on the remote control market. But actually there are several other good solutions for personal and free remote desktop control available now!

I wont post them here because it would not be fair to teamviewer. Google is your friend.

 

 

1 Reply
Posted by pv7721
Hexagon

Re: Remote connection disconnects after 5 minutes

I've just updated the Android APP, and the one star reviews caught my eye. There are countless of users complaining of the same thing, and there's the catch: TV can't edit your comments mentioning competitors. I guess that this might be the only way to make them react / change their minds / policy, lowering the global note and systematically mentioning competitors.

Posted by Charag
Henagon

Free version access blocked

I recently install TeamViewer in my new mac machine and the free version change to commercial version.

I am connected for my personal use only, how can i reactivate free license.

I am rarely using team viewer to connect.

Snip20190709_7.png

Posted by Closed account
Not applicable

Re: NON COMMERCIAL Connection DROPS: "Connection blocked after timeout. Your license..."

Hi Dave I too use TV for connecting to my observatory computer , I use dual monitors for SGP, PHD , Firecapture ect, ect. when I'm imaging so I need a remote viewing software which allows 2 monitors to be viewed simultaneously but as yet I'm struggling to find one that does.

If I do find one I'll post the link here.

 

Clears skies, Keith Johnson, U.K.