I have the same issue.. :(
It looks like they have disconntinued their support through their e-mail: email@example.com
I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.
Dear TeamViewer Customer, We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: firstname.lastname@example.org We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer. For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community. Thanks for understanding. Your TeamViewer Support Team
The appeal form is here:-
you must include ID from the affected TeamViewer ID "allow remote control panel.
im just using Teamviewer to connect to my own PC or a Buddys PC.
Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
Is there a way to get the "free" license back?
Thanks in Advance,
The form is here:-
make sure you include the ID from the affected system. Its the 9-digit number on the allow connections page.
I'm getting the same too. Please help and reset my account. Thanks
form is here.
I have the same issue.. :(
It looks like they have disconntinued their support through their e-mail: email@example.com
I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.Dear TeamViewer Customer, We are continuously working to optimize the way we handle your requests. Which is why we have discontinued the usage of the support email address: firstname.lastname@example.org We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer. For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community. Thanks for understanding. Your TeamViewer Support Team
Same annoying issue.
I am not using TV for work purposes, im connecting to my home computer to do private stuff, yet it keeps blocking my connection.
I constantly had a sign that the system was used for commercial purposes and I have 5 minutes. BUT !!!!
1. the system does not even give 5 minutes, knocks out after 1 minute.
Worked only with their home devices.
How can I remove this restriction?
I have exactly the same issue.
I use TV only to help friends and I get "suspicious commercial usage"
TV support: What should I do?
So i filled out the form like a month ago, little over one week ago i got an email saying they sorted it. But they didn't, still got the same popups as before. So i wrote back saying it didn't work. Over a week later, no response.
Now i filled out a new form, for the 3'th time. This is getting annoying really fast tbh.
How i said!
Remote connection disconnects after ± 2 minutes.
I have the free licence, and use this only for my father his laptop to help.
TV says this is a comercial use and stop.
Just wanted to add my "me too". I've been using Teamviewer to help out family and friends but suddenly this is commercial use. I have submitted a ticket, so I will see what happens.
You are not the only one. It seems teamviewer policies have changed and commercial detection algorithms have become more sensitive. Unlocking may work but only for a while.
The good news is that you can look for other free solutions now. Because I used teamviewer for years (I have a commercial license too) and thought it was perfect I never looked at what new solutions appeared on the remote control market. But actually there are several other good solutions for personal and free remote desktop control available now!
I wont post them here because it would not be fair to teamviewer. Google is your friend.
I've just updated the Android APP, and the one star reviews caught my eye. There are countless of users complaining of the same thing, and there's the catch: TV can't edit your comments mentioning competitors. I guess that this might be the only way to make them react / change their minds / policy, lowering the global note and systematically mentioning competitors.
I recently install TeamViewer in my new mac machine and the free version change to commercial version.
I am connected for my personal use only, how can i reactivate free license.
I am rarely using team viewer to connect.
Hi Dave I too use TV for connecting to my observatory computer , I use dual monitors for SGP, PHD , Firecapture ect, ect. when I'm imaging so I need a remote viewing software which allows 2 monitors to be viewed simultaneously but as yet I'm struggling to find one that does.
If I do find one I'll post the link here.
Clears skies, Keith Johnson, U.K.
We are going around in circles here folks - Like most people on here - I've been on to Teamviewer for ages with no resolve [removed per Community Guidelines - Sales/Solicitation Policy]
Teamviewer is telling my that i use it for commercial purposes and is messing with my connections.
Me and my girlfriend live in different countries for the time being due to circumstances but we used to play an MMO together. Since my schedule is a bit more forgiving, i use teamviewer to log into her PC and check the status of the MMO, to verify that it is still running (a game where you sort of need to be afk 24/7 and never log out). I do that basically daily and sometimes couple times a day. While i get it that algorithms might think it's commercial use, i do not agree with it. I have nothing to gain from doing it, it's just for an personal hobby between me and my girlfriend. Nothing commercial about it.
I've tried once to get it removed, the commercial use limitations but it keeps insisting i'm using it commercially. Is there anything i can do?
I received a notification "commercial use is detected." It's funny when its talk to me about commercial use if I connect from my phone to my computer in another room. Moreover, I don’t use a viewer for commercial purposes at all. Your connection type definition algorithm is incorrect. My login is **Please do not post email addresses**
Moderators - why do you keep censoring people when they recommend an alternative? If Teamviewer is stopping people using their product, surely it's reasonable for people to recommend alternatives that they may try instead?
@F1nchy : unfortunately, it's their forum and their rules, one of them being TV only. A lot of time and energy is invested though into this post-posting redaction.
We are having the same problem but it has only been in the last few days, and now it is getting really bad. I've asked for support but not joy so far.
I have not received anything from their support people yet. Before I jump ship and move to an alternative product, has anyone had any response from them at all?
TV doesn't want to reset my ID so I needed to move to another program... it's better than TV so I don't care about TV anymore. so they can keep their aggressive behavior for personal users who they think they used commercially or they just want them to buy an account for no reason just because.
Just forget TV and move on. Crying won't help
U have another program better. **Third Party Product** you can see what I mean so TV won't block it
Ive been flagged for commercial use. Ive filled out the form trying to reset my account but this has been over a month ago now with no responce. Ive checked my junk folder in my email as well. Can anyone help me out?
Guys there is no quit from this, you all will be blocked one way or another.
Use ***third party product***
just put the word together.
Teamviewer has become the worst remote control company in the universe now.
[please remember our User Guidelines]
I have been trying to solve this problem for at least two months, and have filled the form in twice, last time at least three weeks ago. I am still getting the same “commercial use suspected“ message
Thank you redirecting me to forum, I guess you prefer this format.
Please reset my TeamViewer license. I only connect to my eldery parents comptuer once a week to help them to use internet. They live in another country so I cannot help them in person.
Non commercial use supposed to be free? However when I run teamviewer it displays message "Commercial use detected". I need to help my parents with the computer ASAP please help.
I am an individual, I connect to my laptop with TeamViewer and I have the following message:
UNE UTILISATION COMMERCIALE A ETE DETECTEE
Session interrompue dans 5 minutes !!!!
It's free but your message of threat starts to exasperate me!
Recently I upgraded the TeamViewer on my iPhone into version 14++.
When I connected to my computer, it shows "this app seems to be used in commercial environment. Your session will end within 5 minutes"
I have been using it on my phone for years, but never encounter this kind of message before.
Hy, i'm a private user and since a few weeks I reveive the message I'm working in a commercial environment as a result my sessions ends after 5 minutes and are blocked for more minutes.
What can I do to renew my private licence?
Hi, For some reason I've been flagged as a commercial user but I've never once used it for commercial use! Just for myself, and supporting my kids and mum.
I have sent 2 request to unblock this, but nothing has happened..
I use(d) teamviewer daily and it's becoming a major inconvenience, never mind the annoyance of being ignored (2 weeks back now, at least).
Is there anything else I can do about this? Are there any decent alternatives?
Sent the 3'th form on 8'th july, now it's the 17'th and issue not fixed. Am i supposed to fill out the 4'th form?
@idiocracy : waiting time is counted in terms of months, not weeks. Plus it's summer, they must be less at work and more on holidays. All you can do is wait.
They are the once writing "We are aiming to solve all requests within seven days.", i am suppose to assume they can't keep their promises?
All they have to do is change that number if seven is unrealistic.
@idiocracy : no they definitely cannot. or won't. we don't know this for sure, but pretty much everything leaves to think so.
Hi Teamviewer support,
I am replying to a link to the forms you all give as a solution for this. This solution is the one offered for over 2 years via this thread. 300k views later, and 3k replys, no one has found the Teamviewer 'Solved' indication true.
Do you have no pride, or some value of selfworth, as individuals, or as a company, to let this continue?
I highly urge you to escalate this to your topmanagment. As a marketing manager, this is really the worse case I have seen in years, and you are killing your business.
The only current answer is you do not want to support individuals, or future users, or influencers, and feel another part of your business model is more important. This is OK, but then tell all the few thousand people who have submitted to this thread that, so they can spend their time somewhere else.
I've been an active use of your software, but private, only a few cases for years where I've used it with others, but still not commercial as last time was only a friend using it to transfer files to my phone, and before that I think was because I was learning Java programming by a friend for fun, but that's over 2,5 years ago now
this year, I've used TeamViewer more than normal as I've been in a school, but I didn't want to work on my slow i3-7100U CPU when I got my gaming desktop with Ryzen 7 2700X that is way more powerfull and by far faster, and because of that, I did connect 5 days a week for about 2 months, but it's still not commercial then? for me I think it's just personal use because school is where you learn stuff, work is commercial
one more reason why I've connected to my gaming PC often is that I prefer to have all files stored one place, and in a great file system structure (and I guess most developers agree with me)
just to mention it, I would like to see if a complete free (like, no costs, and no ads, and ofc no privacy issues) for server admins, and developers would be to use when that's an actual thing avaliable :) there is only one possible good way that could happen: open-source on any git service + peoples who fork the repo to improve code/adds features + some donations
i have the same problem.
I am using TV for years now without any problems, and only to manage my parents PC.
Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”.
Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.
Please Help, I am out of ideas.
PS: Why am i not allowed to start a new article? I always receive the following message: The page you are trying to access was not found. Please check your URL for typos and try again....