Same here. I was attempting to assist my 82 year old aunt, with her email issue, received the commercial use detected message, and was promptly disconnected. Unable to direct her over the phone, I ended the conversation and just to test, I attempted to connect to my husband's laptop. I received a message prompting me to subscribe to paid version and was promply disconnected from his computer as well.
I have used the free version of TV since 2014 and have not, to my knowledge, violated the agreement term for the free version. I have not been notified by email of any changes to the terms of the free for personal use agreement. And, if our free use is using up to many resources, I have not received notification of a discontinuation of the free for personal use version so that I can make other arrangements. I am unwilling to bill my family members for the price of the single user commercial version and there is no pricing for a personal/family use version even offered.
I have submitted Feedback and a ticket requesting reinstatement of my access via my free use license. However, after reading this discussion board, it seems that my time is better spent looking at other alternatives if I am to continue to assist family members that are scattered across the country.
I'm also having this problem. Very strange because there's been no changes to my account. I use Teamviewer on 2 PCs (same network) and my Synology NAS.
Looks like I am not the only one who is suddenly experiencing this problem. Went to connect to my personal desktop today and got the commercial use message, was not sure if it was because I was using my work laptop to connect to the personal desktop, so tried with a personal laptop, same error.
Here's hoping it gets fixed soon, in the meantime I will be looking at alternative options.
I get it that using TV to manage servers is considered commercial use. In my situation, however (as I said the last time I got all these commercial use pop-ups) I have a DVR or high-end audio-equipped computer attached to every TV in the house. TV is on each for troubleshooting and file transfers (media files mostly). There are media servers on these computers that allow media recorded on one DVR to be viewed on another in the house (or if that doesn't work, the AV file is simply transferred to wherever needed for playback.)
Have NEVER used TV in a commercial context, and was already unlocked a year or two ago. A piece of hardware may have changed (new tablet, phone, etc.) but that's the only event that's happened since then.
Ok, so last week i recieved a message and i was all happy that finally, someone at teamviewer was doing their job. The message asked for some info correction, and i replied. That was 5 days ago and nothing.
So i just filled out my 4'th form.
Honestly, i do not think teamviewer actually wants to fix their issues, i do not think they care even the slightest. [removed per Community Guidelines]
I never used it to "manage servers".
I used it for PERSONAL USAGE
From work to home, this is within their stated TOS.
If they wish to change it they should otherwise they are lying printing one thing & saying another in private chat.
IN the same boat as others on this thread and the other louder thread on the topic. Hopefully the number of recent issues points to a bug vs. a change in policy. Frustrating as this is, TV is a commercial company, and they don't make money on free users unless we influence purchases by others, so if they've decided they can no longer afford to support 'free', its a shame but its their product.
Same problem as many people here, team viewer detected that I'm using it for commercial purposes. I do have several computers saved and use it often on new computers. I'm an IT guy but I don't use team access for that. I help many friends, family members and 2 small non-profits for free. I never use it for my job (they have their own program) and I never use it for profit. But because of the functionality, I have recommended TeamViewer to people who have purchased it for commercial use. So it's frustrating to see this now becoming an issue. IG i'll be looking for another free software
How do I reach out to the moderators? I don't see a way to get this resolved. I use Teamviewer between my two computers, and to access the computer at my church, so that I don't have to go over there every time I need to do something. I've used Team Viewer this way for years. Now it thinks I'm using it commercially.
I am having a very similar issue. I never use this for work purposes. I will connect from my work computer or my cell phone app to work on school work that is saved to my home computer when I have free time at work, or started a Steam download so it would be done when I get home. I have also used this program to assist my mother with PC issues as I am not always availible locally to work on her PC locally. However latley I connect to my remote computer and I am told that the connection has been flagged as commercial use and unless I purchase a license my connection will be terminated in five minutes, but the connection closes after about 45 seconds and then places a 10 minute cooldown period before i can reconnect.
Would like contact support about this issue but cannot find a link to send them a message and I dont feel like being "brow beaten" by a person trying to make a sale $600 bucks a year.
I am having this same problem. I use TW only to access a single PC, which is at the University where I do my PhD. I use TW only for academic purposes - scientific research - and I can't even 30 seconds of continuous access.
Hi. Im in badstanding in you program now. and I dont know why.
Have always helped frends with Teamviewer. but its over now. cant help frendt in 5 minuts.
What the **bleep** have you don to this great program. if you hunger so much for money. why dont you put adds on the free teamviewer and make money this way.
Helping a frend every 3 munch. and you want med to pay that much for it. lucky there are alot of alternatives out on the free marked now!
I came to TeamViewer after **Third Party Product** removed their free-for-personal use viewer. TeamViewer is an excellent product. If it were available at a reasonable price, I too would pay for it.
I like how they blocked your reply to stop people from leaving, but they dont' bother to help their users. Yup, I'm switching to another software too.
@LMVA : just post a link criticising TV, or mentioning alternatives or do mention them yourselves, they'll reach you! :D
TeamViewer could have won my business if they had allowed me to purchase a license straight out, one time fee. This is why I switched to **Third Party Product**. They are only [The price has been removed as per the community guidelines.] per license. If Teamviewer is going to pull this kind of unexpected **bleep**, I don't want anything to do with their product. I use it to help my parents with their computers at home and they live 45 minutes away. Seems ridiculous that they want [The price has been removed as per the community guidelines.] a year for that.
Please assist. I use this to access my home computer from other personal decives (wifes laptop, my iphone or ipad), or to help family members living far away.
Every 6 months or so, Teamviewer decides this is commercial use. It has been reset a few times by support to personal use again, but seems to be a pattern.
Wont post my TV id here, but this account is the same one I log in with. If you need the ID, please let me know how to provide it.
Looks like they are just deleting new complaints now.
I posted a reply to this topic about receiving the same error, and it was deleted with no response a few hours later.
I guess they've just decided to ignore free users now entirely.
Fill out this form to request the unblocking of your TeamViewer ID: https://www.teamviewer.com/en/support/commercial-use-suspected/
Same here, been using it for years and suddenly it's doing this.
From what I've been reading it may be a sales tactic. Lock out the free accounts, make support impossible, force people to pay for a license.
Either way....not very happy about it.
I am getting EXTREMEMLY frustrated here. I've been using TV for a long time but now suddenly my "license limits the maximum session duration" on my computer and if I try to connect on my phone it says "Commercial use. Connection blocked".
I have the personal account BECAUSE I use it for personal reasons. Check on things while I'm out of the house, and yes, while I'm at work. That doesn't mean I'm using it for commercial reasons, I'm a bloody retail sales employee, what would I need a commercial TeamViewer account for??
But, of course, I can't submit a ticket to support in order to speak with someone, because the "Submit a Ticket" link just redirects BACK HERE!
So my options are start paying [The price has been removed in accordance with the community guidelines.] to occasionally check on my 3D printer and security cameras from work....or what...? Use a different program that won't bully and force me into a year long subscription???
If there is a fix for either of these issues, I would really like to know. It's insane that I can't submit a tech support ticket.
I got the warning for the first time today. I've been using Teamviewer for years. I switched when **Third Party Product** got rid of their home version. I've never had more than 3-4 PCs max in my Connections list (my home desktop, my home laptop, and my mother's PC). I only connect to mom's PC and my laptop once in a blue moon. I connect to my home PC reguarly since I'm usually in a location that has massive firewalls and web filters, so the only way to get around them and take care of personal stuff is to remote into my home desktop.
I just submitted the form as listed here. So I hope something will improve with this. Otherwise, I will jump ship to another solution, just like I dumped **Third Party Product** to come to Teamviewer. If Teamviewer doesn't want to offer FREE version anymore, then stop this insanity, and just get rid of the FREE version. It's incredibly annoying to nag users like this and hold their connections hostage when they might be in the middle of trying to fix an issue on their mom's PC or something. Or come up with a REASONABLY priced home version and some people might be OK with that.
I also HATE that the pop-up completely lies about 5 minutes per session!! It only lasts about 60 seconds at best before it disconnects you and puts you in a banned, wait mode. It is definitely not 5 minutes!
I got on teamviewer really quick to remote into my home computer to make sure some games would be updated by the time I got home and it flagged me as commercial use.
Same problem here. I submitted a commercial use detected form three days ago and another the following day. Still no reply or notification of receiving the form. The support page to open a ticket on TeamViewer directs you to the community. There are currently zero ways to open your own support ticket. What is going on?
And I just attempted to contact their support phone line. First option is for free version of their application. It proceeds to a recording about how their live support is reserved only for their paying customers and hangs up. Incredible.
I called the number about inquiring a license and explained the situation. It sounds like if you're on any wifi that would be deemed a work enviroment from their algortithm you will be flagged. He said fill out the form at teamviewer.com/unblock and they can take up to 30 days to get back to you. @Cutsman
"He said fill out the form at teamviewer.com/unblock and they can take up to 30 days to get back to you."
Or just save the grief, move onto another app because this won't be the last time you're have to waste time with this **bleep** run around, assuming it even works, trust me!
@Sethg103 Thanks for calling, I figured they might be more inclined to listen if they thought you had money to give them. I still can't believe their support line for the free version just hangs up on you.
Anyway, as one of my previous posts mentioned, I submitted that unblock form twice already.
This wasn't the first time this has happened either. It happened once before just a little over a year ago and they were relatively quick to respond and correct the matter.
But now I'm wondering what's going on that it's manged to affect a large number of people at once, judging by the number of replies to this thread this week. I can only imagine how many are affected that haven't come to the board to voice their trouble. I assume support must be swamped too.
I'm so tired of Teamviewer and this nonsense I have to go through just to use a remote desktop that can copy/paste images. I think I'll just go back to **Third Party Product** that worked extremely well and deal with the limitation.
Every other month there's another issue that they take their sweet time to resolve. I'm sure as **bleep** not paying [removed per Community Guidelines - Do not discuss price] for this. Get real and release a lower cost plan. Your pricing is ridiculous.
Hello, I use team viewer for personal use, but I was blocked by "use as a business account", how can I solve this problem ?!
read the article and submitted the form to request unblocking of TeamViewer ID. I submitted a form for each of the computers listed in my console as well.
I also clicked the Feedback button in the menu of my TeamViewer window and submitted my situation there.
Moderator then contacted me. Because we have a free license there is no phone support.
Me too, for the last few days... And I just connect to one comp. on the same LAN...
It's either a glich in their system, or they are going to get reed of us, "free" users... Back to **Third Party Product** I'd guess...
I'M GETTING THIS ALSO!!! WHY IS THIS SUDDENLY HAPPENING!!! IF YOU WON'T FIX THE ISSUES I WILL FIND SOMETHING ELSE FRIENDLIER TO USE THAT IS FREE AND HAS ZERO ENCUMBRANCES LIKE **THIRD PARTY PRODUCT**. **THIRD PARTY PRODUCT** DOESN'T HAVE THE SILLY FAKE COMMERCIAL USE AND TIME LIMIT NOTICES. I'M NOT USING TEAMVIEWER IN A COMMERCIAL ENVIRONMENT WHATSOEVER AND YOU'RE CONSTANTLY HARASSING ME AND I'M SICK OF IT ALREADY!!! NOW YOU'RE TELLING ME HOW SOON I CAN RECONNECT TO A MACHINE. THAT'S THE LAST STRAW.
I have been using this for years.. I have 5 pcs on my own lan and one that my friend will occasionally access for shared non for profit tinkering we do together -
Other than that there is no commercial use. Why am i being blocked from accessing pcs that even share my own LAN and subnet ????
If, as reported in other posts, connecting via what their algorithm says is a commercial WiFi, I guess I'm guilty. Two or three weeks ago I used a tablet to connect to my home PC from a medical clinic's waiting room while waiting for my SO to get out from an outpatient surgical procedure. (Insert eyeroll here.) Funny, though, I didn't get the commercial use pop-ups until this past Sunday.
Check out this article;
Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.
Same issue except i only connect to ONE other computer thats in the basment of my house, usually connected on same network
I've had it happen too and I promise I haven't been paid. Especially when I am coming from my own network to my network. I'm not sure what has changed as I've used it for years. [removed per Community Guidelines]