I'm comenting just to say the same that everyone did. But it's true! I swear I have never been paid by the use of the software and never used for any commercial purpose. I have something like 7 or 8 people that I do suport, but it's all friends and/or family. Now I can no longer do it. : (
Same here. I use it on exactly 2 computers: My desk top and my laptop. I use it from my laptop to access my desktop when I am out of the house. When did that become 'commercial' ?
I am having the same problem. I have requested to have my designation set to free, but to no avail.
JWK in RVA
Heh, just noticed they've edited one of my posts where I was speaking about TV and THEIR OWN offer that appeared. **bleep**, we've been discussing this "free" issues for months if not years, and there were people (myself included) saying that personal licence price-adapted would also work for us, and when we discuss your best offer this is verbotten, too?!? How ridiculous!
Has ANYONE had their commercial use block removed?
If so, how long did it take?
Can you give the rest of us any hints on getting a quicker response?
JWK in RVA
@Closed account it took 33 days after I sent in the form. since nothing had happened by that 33rd day I messaged them again. suddenly it worked again but they never send me a message or email to tell me they had switched it back on.
#metoo: I was also restored to free, after submitting the form for all the TV IDs... after a while (I didn't count and didn't kept the email) I receive an email that's ok... but it didn't say for which ID it was ok. So I kept using version 9. After another while I received another email which said for this ID (again they didn't say which one) we cannot determine the personal use, sign the form that you're using it for personal use and send it back to us. Again no answer at all, and after a while version 9 was obsoleted, I could no longer use it (they were backporting warnings in this version too), I installed version 14 and voila, I was free again. For how long? No one knows.
i get a message before i connect that i am allow 5 minutes access remote computer
once i am in, within 20 seconds. I do not use team viewer for commercial purposes. Thanks
I have, it took around 25-40 days, but no matter what, it keeps reoccuring.
Because something keeps re-triggering it. I even remote from my phone to my home PC.
If I needed to access some personal data on the go, or run updates to my PC games so they're in a ready, playable state when I'm home - but TeamViewer warns that if I'm connected to a public WiFi: Starbucks, McDonalds, etc
That will trigger it again. Because I'm connecting in from a Commercial connection. Which I don't do, as I have a large enough mobile data plan to not rely on unsafe public WiFis.
So then I was warned based on how the Mobile ISP relays, it may be detected as commercial as well..
I've been detected at least 4 times by now. Their detection system is WAY too sensitive, and is leading to more false detections than anything.
Yesterday my Team Viewer 14.4 started timing out after a few minutes. I have not had a problem with it before this. Also, I have not changed anything on my laptop or any of the settings with Team Viewer. I uninstalled the software and reinstalled the software, still having the same problem today. I did a google search for this issue and no help there. Any assistance would be appreciated because currently the software is unusable and I'll have to move to ***Third Party Product***.
I'm guessing TV is cleaning house and making it orderly for their potential IPO. Time to boot the freeloaders and close support for them. No tickets allowed. No notification that a support form was submitted appealing their claim of comercial use. Playing an automated message and hanging up when you call into support for the free client. Nothing.
"https://finance.yahoo.com/news/permira-backed-teamviewer-ceo-backs-**Please do not post TeamViewer I..."
Dead link unless they truncated it.
Yeah their auto-filter nipped it because it thought I posted a TeamViewer ID.
Try this instead: Permira-Backed TeamViewer CEO Favors Possible German Tech IPO
This has happened in the past, but TV was prompt about getting it resolved. This time, I've not even recieved *any* notification that they've even recieved the form to have the "commercial" flag removed from my system/account.
Is there anything that can be done to clear the false accusation of commercial use or, alternatively, any means of contacting TV (with regards to this issue) to see if they've even gotten the form into a queue of some kind?
As of right now, I'm not even getting the 5 minute connection the application states I'll get. It cuts the connection in a minute or two every time I've tried, making it wholly unusable. And, yes, I've timed it.
doing the same thing to me. I use it to connect to my upstairs computer and downstairs. also use it at work to connect to home computer to shop. Now it's flagging me non stop. Any fix to this??
I am having the same issue as well. Started this morning for me. I use it to connect to my home PC from work so I can access my personal email and such.
Just started for me this morning. Been connecting from my work computer to my personal computer at home to check my email for years.
Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2!
Update. I uninstalled version 14 and installed version 13 and had the same problem. that I had with version 14, it times out with 2 minutes.
Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.
You are absolutely right!
There must be 400 people in this forum who complained about this problem and so far I know of 4 people who were able to get the block removed.
Now, are there thousands having the same problem? Tens of thousands? Consider that it is not uncommon for 100,000 people to use some stupid app. Could TeamViewer have hundreds of thousands of free customers having this problem?
Imagine the when people start talking about it at work, at trade shows, in the newspapers, magazines and blogs. This could be a "New Coke" thing!
But what do I know? I know my wife told her lunch group at the City of Richmond (VA) about me ranting and raving about TeamViewer.
another update: I can not start a TV session, however, I can log on to a TV another computer starts and it works fine. So the problem is just with this computer starting a TV Session.
ive put 2 in.. now it says i am limited to 5 mins.. i get 28 seconds and then it times me out for 11 mins.. What the serious **bleep** is wrong with TV
this does not work i have filled in a lot of forms over the course of 6 monts and the only 2 responses i got where basicly **bleep** you and pay
I am having the same issue today, but I think might have started yesterday. I am the tech support person for my friends and family, so I have 14 computers in my connections list. I am NOT using TeamViewer for commercial purposes.
I had the block removed last October, about 1 month after submitting one form for my main computer out of 4 using TV.
BUT... ever since, each time I start TV, it pops up a nag screen basically telling me it doesn't trust that I'm only using it for personal use, and why don't I pony up. Then it allows me to use it without any restriction. It's not nice using software that tells me it suspects me of cheating every time I use it.
And no, I don't use it commercially, just to save me running from room to room, and to give me access to home computers when I'm on vacation.
I am getting sick of this commercial use **bleep**.
I have six of my PCs at home on TeamViewer. They are at home, all run Windows 10 Home or Pro, and connect to my router on FiOS. I have only used Teamviewer for personal use. Yet I keep getting this **bleep** about commercial use. Why the heck do they keep saying that when I have always used it for personal use. What **bleep** thinks I'm using it for commercial use?
Yeah - I also just switched to “third party product “.
Very poor decision by Teamviewer to start this fake detecttion of commercial use.
Thanks. I'll need to look at “third party product “. At this point almost anything would be better than TeamViewer. Since they have no clue how to properly identify commercial use.
All my use has been personal use, from my personal PCs. Nothing they have in their FAQ about commercial use applies to me. Yet they keep erroneously saying I'm using Teamviewer commercially. Hopefully “third party product “ has people programming their software that actually know what they are doing.
A friend of mine found this link, I just filled out the form so we will see if it works..
I've been using TeamViewer for years to check my personal emails when I'm on holidays and away from my desktop.
But for whatever reason today my TeamViewer keeps disconnecting after a little bit and tells me that this session was sponsored by teamviewer.com. Then it won't let me connect again for a few minutes. I think that it thinks I am using it commercially?
But I have a personal license already. I really don't know what to do?
Can you please help?
Terrible rollout of this commercial use police state. Too bad you did not see how **bleep** this would turn out for your personal use support base. **Third Party Product** at [removed per Community Guidelines] is looking pretty good to me right now.
Posted here a few days ago saying I had been falsely accussed of commercial use. Have now switched to another solution and delted my TeamViewer account.
I can't understand why people try to stick with them when it takes days or weeks to get your accounts reinstated. Life is too short - move on -:)
hey, i only use teamviewer to access a old laptop that i use to control a 3d printer because the screen is broken, and i installed win server on it, i though that will help because even new its already an underpower machine, after ~1 month using without problems now i recived commercial use detected mensage and an 5 min limit usage, there is anyway to solve it or, i will need to pay?
[EDIT]: i though reinstalling windows 7 or linux, but without a screen i cant access the boot menu.
I'm in the same boat, not sure why this is happening... ugh!
somebody needs to revist their code to make sure things are checked!