I'm guessing TV is cleaning house and making it orderly for their potential IPO. Time to boot the freeloaders and close support for them. No tickets allowed. No notification that a support form was submitted appealing their claim of comercial use. Playing an automated message and hanging up when you call into support for the free client. Nothing.
This has happened in the past, but TV was prompt about getting it resolved. This time, I've not even recieved *any* notification that they've even recieved the form to have the "commercial" flag removed from my system/account.
Is there anything that can be done to clear the false accusation of commercial use or, alternatively, any means of contacting TV (with regards to this issue) to see if they've even gotten the form into a queue of some kind?
As of right now, I'm not even getting the 5 minute connection the application states I'll get. It cuts the connection in a minute or two every time I've tried, making it wholly unusable. And, yes, I've timed it.
doing the same thing to me. I use it to connect to my upstairs computer and downstairs. also use it at work to connect to home computer to shop. Now it's flagging me non stop. Any fix to this??
I am having the same issue as well. Started this morning for me. I use it to connect to my home PC from work so I can access my personal email and such.
Just started for me this morning. Been connecting from my work computer to my personal computer at home to check my email for years.
Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2!
Update. I uninstalled version 14 and installed version 13 and had the same problem. that I had with version 14, it times out with 2 minutes.
Those who are blocked already know that they can not use it for personal and non-commercial use free of charge.
You are absolutely right!
There must be 400 people in this forum who complained about this problem and so far I know of 4 people who were able to get the block removed.
Now, are there thousands having the same problem? Tens of thousands? Consider that it is not uncommon for 100,000 people to use some stupid app. Could TeamViewer have hundreds of thousands of free customers having this problem?
Imagine the when people start talking about it at work, at trade shows, in the newspapers, magazines and blogs. This could be a "New Coke" thing!
But what do I know? I know my wife told her lunch group at the City of Richmond (VA) about me ranting and raving about TeamViewer.
another update: I can not start a TV session, however, I can log on to a TV another computer starts and it works fine. So the problem is just with this computer starting a TV Session.
ive put 2 in.. now it says i am limited to 5 mins.. i get 28 seconds and then it times me out for 11 mins.. What the serious **bleep** is wrong with TV
this does not work i have filled in a lot of forms over the course of 6 monts and the only 2 responses i got where basicly **bleep** you and pay
I am having the same issue today, but I think might have started yesterday. I am the tech support person for my friends and family, so I have 14 computers in my connections list. I am NOT using TeamViewer for commercial purposes.
I had the block removed last October, about 1 month after submitting one form for my main computer out of 4 using TV.
BUT... ever since, each time I start TV, it pops up a nag screen basically telling me it doesn't trust that I'm only using it for personal use, and why don't I pony up. Then it allows me to use it without any restriction. It's not nice using software that tells me it suspects me of cheating every time I use it.
And no, I don't use it commercially, just to save me running from room to room, and to give me access to home computers when I'm on vacation.
I am getting sick of this commercial use **bleep**.
I have six of my PCs at home on TeamViewer. They are at home, all run Windows 10 Home or Pro, and connect to my router on FiOS. I have only used Teamviewer for personal use. Yet I keep getting this **bleep** about commercial use. Why the heck do they keep saying that when I have always used it for personal use. What **bleep** thinks I'm using it for commercial use?
Yeah - I also just switched to “third party product “.
Very poor decision by Teamviewer to start this fake detecttion of commercial use.
Thanks. I'll need to look at “third party product “. At this point almost anything would be better than TeamViewer. Since they have no clue how to properly identify commercial use.
All my use has been personal use, from my personal PCs. Nothing they have in their FAQ about commercial use applies to me. Yet they keep erroneously saying I'm using Teamviewer commercially. Hopefully “third party product “ has people programming their software that actually know what they are doing.
A friend of mine found this link, I just filled out the form so we will see if it works..
I've been using TeamViewer for years to check my personal emails when I'm on holidays and away from my desktop.
But for whatever reason today my TeamViewer keeps disconnecting after a little bit and tells me that this session was sponsored by teamviewer.com. Then it won't let me connect again for a few minutes. I think that it thinks I am using it commercially?
But I have a personal license already. I really don't know what to do?
Can you please help?
Terrible rollout of this commercial use police state. Too bad you did not see how **bleep** this would turn out for your personal use support base. **Third Party Product** at [removed per Community Guidelines] is looking pretty good to me right now.
Posted here a few days ago saying I had been falsely accussed of commercial use. Have now switched to another solution and delted my TeamViewer account.
I can't understand why people try to stick with them when it takes days or weeks to get your accounts reinstated. Life is too short - move on -:)
hey, i only use teamviewer to access a old laptop that i use to control a 3d printer because the screen is broken, and i installed win server on it, i though that will help because even new its already an underpower machine, after ~1 month using without problems now i recived commercial use detected mensage and an 5 min limit usage, there is anyway to solve it or, i will need to pay?
[EDIT]: i though reinstalling windows 7 or linux, but without a screen i cant access the boot menu.
I'm in the same boat, not sure why this is happening... ugh!
somebody needs to revist their code to make sure things are checked!
Terrible rollout of this commercial use police state. Too bad you did not see how **bleep** this would turn out for your personal use support base. **Third Party Product** at [the price has been removed as per community guidelines.]is looking pretty good to me right now.
[the price has been removed as per community guidelines.] sounds GREAT!
@GromitD90 In my case it was because my mother's PC is 8,500 miles from my PC. I can't remember if they were promising seven days or 30 days back when I filed the form. After 33 days and a reminder I got unlocked and that was before I was able to visit my mom and install something else. Now, I still use TV but I have a backup installed in case I lose access again. I am starting to be flagged again but I've narrowed to down to the PC attached to my television (I would have writen TV but for the chance of confusion.)
I have 2 PC with setted up unattended access, all added to my account, and 2 or 3 portable clients (notebook, work and mobile). I always login to account and connect throught computers and contacts tab. I do this about 5 years. About a year ago TV start annoing me with commertial using. And now any second connection it says me about commersial usage and breaks connection. Version 14 have no a dialog to report false positive commersial usage.
got same mail from them, guess they massivly enforcing any use to buy their license. TV is dead for me, looking to delete all my account and reaching support or submitting support ticket ends in a circle by leading to this community. cheers up TV this is how you satisfy your free usage customer.
Thanks god I am not the only person with this mess. I believe TV enforces their license models heavily. So pursuing customers to pay for the "free of charge" service is great in perspective to the ROI of their sale departments.
for me, TV is dead and deleted on all my "potential" customers i support in my leisure time as business pro *jokeoff* thanks for being 5 years with TV and a usage of 12 times a year, which indicates me as professional user while i randomly connect to a mobile phone support my family in certain android related tasks!!!! But yes you hang off on me. All people around me I highly recommend to avoid using you. this literally **bleep** me off.
Same here! I use to connect to the same room desktop from my tablet and now it says commercial use detected and states it gives me only 5 minutes but disconnects in less than 2! im actually using non commercial teamviewer for almost 10 years!!! but now im also dissapointed and i cant record the session when im using teamviewer...
Same situation as you (managing my mom's computer, though she's only 400 miles away.) Virtually ALL my other TV uses were room-to-room inside my house as I have two computers that are, more or less, special use as a DVR in a small living room and as an audio playback/editor for a small music area I have. Both have media servers to allow playback of recorded video/audio over other televisions/PCs/tablets in our house. Neither are fired up regularly except for weekly anti-virus/OS updates, AND both are connected to televisions as monitors. MY transgression as far as TV is concerned is likely logging onto my main PC at home from a doctor's waiting room over their guest WiFi.
I haven't had my "commercial use" connection last more than 10-15 SECONDS. Like another poster on this thread, IF/IF I get unblocked again (this CU **bleep** happened about a year ago too), I'm going to install a backup remote control app on my home PCs/tablets/phones, and on my mom's computer some 400 miles away.
Here is the Link to the FORM you must Submit...
It took me a long time to find it, I hope it might help someone else.
Takes a few days to a week, and I did NOT receive any kind of response, it just started working again...
That's how I knew it was addressed.
Since the latest version of Teamviewer (14.4.2669 on Windows 10 and 14.4.208 CL on Android 5.0), I am constantly recieving this message during login followed by an automatic shutdown with the message shown above. I have been using this product for years as a private user with no commercial use. Any assistance would be gratefully appreciated.