Highlighted
Posted by Closed account
Not applicable

Re: We are really beginning to embarrass ourselves!


@Closed account wrote:

 

Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did.

Well, we are as foolish as Joe... 

Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!


 

However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum.

... and yes I am proud of myself!

1 Reply
Posted by bob152637485
Electron

Leaving TeamViewer with Heavy Heart

I do not know if this will actually get read or not by TeamViewer staff, but I wanted to make an effort. Normally I'm not one to post either, which should go to show my dissatisfaction.

I have been a loyal teamviewer user for about 10 years. I have tried other remote desktop software, and this was by far my favorite. Easy to set up, simple to use, and with a couple of nifty features like file transfer and being able to view the remote cursor, I really had no complaints.

Over the years, I have only used the free license of TeamViewer. From my point of view, it seemed to be more off the honor system than anything, but I have a high regard for honesty, and I thus have never used it for commercial use. I have 3 or 4 personal computers I have it installed on at home, and I found it very convenient being able to remote in to any of them from a computer at work, church, or even my phone. The no install executable was invaluable in this, as I didn't even have to worry about no software installation policies at these various places.

By now, many of you probably know where this is going. 10 days ago now, while remoting in to a home computer to play some games, my connection randomly closed, and I got a popup saying that I was suspected of using teamviewer commercially. I tried to connect to 2 other of my computers, only to find that they, too, were detected for commercial use.

After some searches on the TeamViewer website, I was able to find the form to submit a claim for false commercial usage. This was quite a relief, because I figured since I had nothing to hide, this would be cleared up pretty quick. After filling out the form for each of the TeamViewer IDs I was trying to connect to(my 3 home computers I attempted earlier), I patiently waited. For one, I was a little disappointed that I didn't get some sort of confirmation email that my form was received, so confirmation page after submitting the form was all I had to go off of. Next, the form said that I should get a reply within 7 days. It has now been 10 days since I submitted the forms, and I still have heard nothing(yes, I checked my spam mail too). As the icing on the cake, on day 7 I tried to call their customer support, to see if there was any update on the status of my claim. Well, it turns out that as a free user, you aren't even allowed to speak to a support representative unless you are looking into upgrading your account.

Looking at various forms online, many people are speculating that there is some sort of conspiracy, and that TeamViewer is intentionally marking out false postivies for commercial use, to try and force free users to upgrade. While I hate to think that the company would stoop so low, I must say that I cannot dismiss the possibility at this point.

TeamViewer, I am sorry it has come to this, but I am afraid that you have lost a very loyal user of your services. I would gladly continue using your product if you were to reactivate my account, but as it stands, I think that I must now move on to one of the other remote desktop applications that exist out there.

Posted by bob152637485
Electron

Re: We are really beginning to embarrass ourselves!


@Closed account wrote:

@Closed account wrote:

 

Fellows, did you ever ask the cute cheerleader to go to two school dances and get turned down both times... Joe did.

Well, we are as foolish as Joe... 

Joe didn't take the cute cheerleader to the Prom and we will never use TeamViewer without tremendous limitations and inconvenience. Unlike Joe, I would not go rent the tux!


 

However, I am proud to say this afternoon I will be uninstalling TeamViewer and leaving this forum.

... and yes I am proud of myself!



Ha, I just finished my sappy letter to TeamViewer, and they moved it from the new thread I had started to the bottom of this thread! I think I just got rejected for prom...

Posted by dcresident
Henagon

Personal Use

Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails

Posted by Glassdub
Pentagon

Re: We are really beginning to embarrass ourselves!

The cute cheerleader eventually becomes the obese alcoholic so you can do the math... :-D
Hint: someone has been binging on commercial cake in the last month. lol

Posted by Cutsman
Trigon

Re: We are really beginning to embarrass ourselves!

 Dear TeamViewer User,

Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

To continue using TeamViewer, there are two options for you to consider:

1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

If you need help finding the perfect license, our sales team will be happy to assist you personally: +49 (0)7161 60692 50

2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us to the following email address [email address removed - only direct replies to requests are assesed]

When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.

For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...


We are looking forward to hearing from you.

Kind regards,
Your TeamViewer Team

I'm sorry but this sad attempt to essentially not help and make me jump through another hoop made me laugh. Good luck TV, wherever the heck you're going. I'm done with you. [Removed per Community Guidelines - Sales/Solicitation policy]

Posted by eugovector
Digon

Re: We are really beginning to embarrass ourselves!

 Just got this, there is hope:

Dear TeamViewer User,

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

Why was my access to TeamViewer limited?

You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case.

We would like to address the most important questions of the TeamViewer community regarding commercial / personal use.


1. “Is TeamViewer cancelling the free usage of its software?”

No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use.


2. “I believe blocking personal users from using TeamViewer for free is unethical.”

We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism.


3. “What is the motive behind blocking free users?”

We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities.

We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly.

Kind regards,
Your TeamViewer Team

Posted by jbarnett12
Digon

Re: We are really beginning to embarrass ourselves!

Yes I got this today as well do - there must be hope at last!

Posted by toremf
Trigon

Re: personal use HOW?

What TV don't tell us is what kind of algorithm they are using to claim

However, some users are using the free version commercially. How do you decide?
We will reset your TeamViewer ID if private usage is confirmed How do you confirm?

Posted by eugovector
Digon

Re: We are really beginning to embarrass ourselves!

I spoke too soon, I'm still getting the commercial use email even after restarting and logging back in. What do I do now? Submit another form? Anyone else having this problem after receiving an email reinstating their license?

Posted by aaronwt
Digon

Re: Personal Use


@dcresident wrote:

Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails


Yes. Use another product. I finally got Teamviewer off my last PC today. I will not miss them erroneously accusing me of commercial use.

Good Riddance!!

Posted by DrEvilB
Henagon

personal usage restrictions are out of control now

Look.  If you no longer wnat to have a personal version, then just say that.  Recently my connections are saying that I am a commercial user (I am NOT), and now its limiting reconnects.  I use ths to help friends and family and to connect to my computers in my other room.  It has been really convienient.  While I understand its free...so why complain...  but still, you need to hear how its making it not useful for me to use any longer.  

I would be more than happy to subscribe to a personal plan without restrictions but you dont have one, and the prcing model you have is HIGH HIGH HIGH.  

So my question...  Is this going to get changed or is this the path the company is moving towards?  

 

Posted by Tugger
Henagon

Re: personal usage restrictions are out of control now

Completely agree and came to post something similar.

I hadn't used TV in over a week and try to help a friend and get the commercial use detected. Adjust the algorithm, it's out of control.
Posted by Tugger
Henagon

Re: I don't think they actually have any intention fixing it.

You can't say Google here?!
Posted by Tugger
Henagon

Re: I don't think they actually have any intention fixing it.

Use Google drive. That doesn't even allow remote connections but they don't complain about commercial use. My 'work' uses it.
Posted by zoltarDO
Henagon

Commercial Status lifted but still getting popups

Hey all,

I was recently tagged as commercial user and had it appropriately lifted back to personal. I am still getting the popup when I login that says I am a commercial user. When I use my laptop, however, I am able to use teamviewer like I always have. When I use my phone, I get the popup and I am quickly logged back off as if I am still tagged as commercial. Any thoughts?

Thanks!

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

Me too.  Free status restored yesterday afternoon.  Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up.  This is getting old...

Posted by b-earl
Digon

Re: Personal Use

I would recommend you to check the mails via the smartphone or get an e-mail account with imap server soyou can check the mailfrom any browser or PC.

Posted by claytone
Digon

Re: Commercial Status lifted but still getting popups


@sornord wrote:

Me too.  Free status restored yesterday afternoon.  Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up.  This is getting old...


The protest form you fill out requests the numeric address of just one system (### ### ###). So maybe the ban got lifted for the tablet or the PC, but the other is still regarded as commercial. As soon as they talk, it's "commercial use" again. Just a guess on that.

I filled out the form, and a week or so later got an email saying they couldn't verify non-commercial use based on the information I supplied. There's an old principle, "it's hard to prove a negative", which might apply, but I don't think logic is going to work here. The email included a form which I was invited to fill out and sign. The form includes name and address.

Again, an appeal to logic, maybe with a touch of ethics. I've done nothing wrong, but you say you don't trust me. You ask me to supply detailed personal information, but don't say why you need it or how you intend to use it. Why should I trust you?

As previously mentioned, I've moved on to an alternate solution.

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

They did the same thing about a year ago, and I have the same tablets, PCs, and TV IDs and logon/profile as then.  The only thing that even MAY be new are a couple of cell phones, which are RARELY used with TV...and then just to load them up with audio files for playing in the car.  I haven't been able to update my music corner PC or DVR PC since they did this as they don't have monitors attached.  I'd TV from my tablet to those to control A/V playback streamed to A/V devices in bedrooms or living rooms.

Posted by NickE
Henagon

Re: We are really beginning to embarrass ourselves!

Yup, same here. I just submitted another ticket.
Posted by jbarnett12
Digon

Re: We are really beginning to embarrass ourselves!

This is actually insane why are we not getting information from TeamViewer

I filled out the form  and got the restruction lifted. I am trying to get onto a headless Raspberry PI. I am npt getting the pop- up back and my access to the PI bloked in spite of TeamViewer so my id had been reset to free.

The other question I would ask is why the person monitoring this forum for TV is delete references to a third party product rather than addressing our concerns.

This seem to border on the insane?

Posted by MichaelWion
Henagon

Incorrect detection of usage

When I connect to my PC from my Android phone, I get a message stating that I'm using it for commercial usage instead of personal use, when I'm clearly not. I'm literally sitting in my backyard, connecting to my PC for personal use, but since the app seems to think otherwise, the session terminates after 5 minutes.
Posted by Myosotis
Photon

Re: Incorrect detection of usage

I have the same issue, I've not used it for months, now I turn the laptop on and try to work on my desktop from the garden, for my only purpose, anything commercial, and now I cannot use it for more than 5 minute.

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

Small blessings dept:  I could do a file transfer normally from my main PC to my tablet, so I can at least practice with the tablet on the audio tracks needed for an upcoming audition.  No "commercial use" nags.  Tried a remote control session, however, and still got them.  Again, these are the same tablet and PC that worked normally, but only for an hour or so, on the 8th when TV restored my free license.

Posted by MichaelWion
Henagon

Re: Incorrect detection of usage

Looks like anyone experiencing this issue should fill out the form at https://www.teamviewer.com/en/support/commercial-use-suspected/ to resolve things.
Posted by Yershov
Digon

Re: Commercial Status lifted but still getting popups

Shame!

Posted by mwnation
Electron

Re: Incorrect detection of usage

I have been using TeamViewer for several years, mainly to help my now-94-year-old father and another elderly friend, and occasionally to log in to my home computer while traveling. It's a great program, works beautifully, better than I thought it could, and apparently has cool features I haven't even tried yet. Earlier this year I was locked out due to suspected commercial use, pleaded my case, eventually reinstated. Now I often find I am temporarily locked out because of too frequent connections? For instance I tell my Dad I can't connect because his computer needs to be restarted. I try again in a minute, computer still not ready; try again, TeamViewer kicks me off. Yes, it's temporary, but also completely disruptive and almost enraging. It happened again today, and then I got the message I could only connect for five minutes; about one minute later kicked off. I understand TeamViewer is in business to make money - more power to you. If your enforcement policy makes the free product unusable, so be it. Now I'll learn to use RemotePC. And I can't really recommend the free TeamViewer to anybody -- but who cares, I guess you lose money for every free user. (BTW, paid version? -- no way I can afford [The price has been removed in accordance with the community guidelines.] to help a couple of friends with their computer problems.) Gracias y adios, muchachos!

Posted by graceawong
Henagon

Error message re: subscription purchase

I am receiving error messages within TeamViewer, telling me that I need to purchase the product because it appears that I am using it for commercial purposes. I am a power home user - we are a ten computer household, with units scattered around the house. I am NOT using TeamViewer for commercial purposes,but the program keeps kicking me out because it “thinks” I am. To say that I’m annoyed is putting it politely. While I would like to get this issue dealt with, I have absolutely no problem moving to another platform if it comes to that.

Thank you.

Posted by bazbsg
Tetragon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Today I tried to connect to my downstairs television PC, the one which TV claimed was commercial use. I no longer get the warning / error from connecting to it. I sent the form in, I think, on July 30. Hard to be sure because they only say how long ago a post was made, not when it was made, and they rounded that off to two weeks. My email shows me the message after mine was on July 30. Today is August 12. So less than two weeks. I didn't get any email or notification telling me they had restored the private use status. Just had to try until the problem cleared up.

Posted by Yershov
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

You could notice that your ID changed

Posted by Xenon2000
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

This thread is huge and I won't read it all. But from reading so far, I am not seeing what I need to do. I have been using it for years from my same remote computer and have only ever used it to connect to home computers and my mom's computer. Never any commercial use and never any work computers. And today I am getting this message and I haven't even used it today. So what do I do? I don't see a way to create a ticket from the app.

Posted by Xenon2000
Digon

How does a free home user get support?

I have never used my Teamviewer account to connect to a company or business computer. I have only used it for the same home computers and my mom's computer for years. And now today it says I am using it commercially and won't let me remote my home computer. I don't even use it that much. But now I can't find a way to get support. I tried to Submit a ticket, but it just takes me to this forum.

Posted by jashaffer
Electron

Re: How does a free home user get support?

I had that happen too - and when the window popped up on my laptop that indicated I was being locked out, there was a place where I could have a live chat with someone. I did that and four days later they reinstated my free account.

 

Posted by Digifluent
Neutron

Re: "Your license limits the maximum session duration" for FREE personal use

I started getting this message today when I only use Teamviewer for my home computers (everyone in the family has one) and for my parent's computers (because they're old and need a lot of hand holding). 

Every time I log into my secondary computer now, it shuts down after a minute and says I can't log in for another 10 minutes when I go to log back in. 

I submitted a personal use form for each of the main home computers I use. If this isn't resolved by tomorrow I'm looking into alternatives.

Posted by zookeeper
Neutron

Re: "Your license limits the maximum session duration" for FREE personal use

I've been getting the message for just over a week after almost 2 years of normal usage.  I can't get any answers.

Posted by Xenon2000
Digon

Re: How does a free home user get support?

I wish that was the case for me. All I get is a window with a Buy Now button and an X to close.

Says:

Thank you for choosing TeamViewer. You have regularly used the service to access computers in business environments. This is considered a professional use of the product. You need to purchase a subscription to continue.

This is false. All of the systems I connect to are my personal computers or my mom's computer. And I haven't added a computer to my account in over a year. 

WOW, talk about rude. So I called the main number. It says to press 1 for support as a free user. It then just says to visit this website and hangs up.

Posted by HomerPepsi
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

Just hit me too.

A few years ago they blocked my work computer (connecting to my PERSONAL COMPUTER), and my personal phone (probably for using my works wifi?).

Just today you blocked my personal laptop from personal computer!??!?!

Good thing for ***Third Party Product*** - all though less capable, it is improving. Just hate being false flagged and accused of commercial use. I bet it is because I have a google work account profile, that is logged into all my personal devices... WHICH WE USE ***Third Party Product*** FOR YOU **BEEP** !!!!!! UNBLOCK MY ID's PLEASE.

Posted by judyg26
Henagon

Re: account is for non-commercial use only,

Have been using this for over 2 years now for a non-profit - high school alumni association.  There are 3 of us maintaining the database of 38000 names .  This is strictly a volunteer operation and 2 of us access the main computer at scheduled times throughout the day and night.  Now I am having issues with getting blocked out and only can use for 5 minutes at a time.  Getting a message stating that this is being used for commerial use .  When I set this up  - did NOT indicate that nor has our volunteer status changed.  I recently had to wipe my cookies - so did that alter my access?  How do I get back my regular connection - as I do MOST of the daily updating!!!!!!!!!!!!!!!!

 

 

Posted by 2000SVT
Henagon

Re: Teamviewer license max 5 minutes connection

Not a single reponse?  This support method sucks.  Time to find an alternative to TeamViewer.

Posted by RobT
Digon

Re: Trial period expired

The company behind Teamviewer **bleep** so badly, that I can’t even fully express it! They have plagued most of their “free” customers with this “commercial use” timeout, which effectively renders your entire Teamviewer account completely worthless! What’s even worse than that, is that they make it nearly impossible to contact them to inquire or try to resolve this incorrectly imposed limitation, by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. Please do yourself a favor BEFORE even considering doing business with Teamviewer, and read the posts by their upset customers in their “community”, which is the absolutely only support avenue that you will have as a free customer.

Posted by Xenon2000
Digon

Re: Trial period expired


@RobT wrote:

... by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. ....


Thanks for your info. What form? Where is it? Obviously they don't care about the forum, so I guess I am suppose to find some form to fill out that is NOT meantioned anywhere. I don't get why they don't have the form part of the TV app when it pops up that false accusation. 

Posted by pv7721
Hexagon

Re: Trial period expired

@Xenon2000 here you go:

Fill out this form to request the unblocking of your TeamViewer ID: https://www.teamviewer.com/en/support/commercial-use-suspected/

It was somewhat buried in the links from the 1st post.

Stupid (will be edited to bleep) forum software won't allow paste of own TV text... then if I remove and attempt to post again, I get an error...

LE: Absolutely hilarious, after posting I got a survey: was I able to find what I was looking for, no, what will I do about, come back later, will I buy, no, make a suggestion: STOP THE FREE USERS HUNT!

Posted by Xenon2000
Digon

Re: Trial period expired

Thanks. Without knowing about that forum, I would never even search for it. Thanks for pointing it out. They should have a sticky on the forum and really should have the form presented when they are accusing you with the popup in the app.

Posted by iampariah
Henagon

Free Version on Home Computer Thinks Its "Being Used in a Commercial Environment"

Help! My TeamViewer keeps timing out and disconnecting me. It thinks its being used "in a commercial environment," but it's just me, connecting from my Mac desktop computer to my Windows network storage computer. The Windows computer doesn't have a monitor or mouse, so the only way I can control it and manage my backup app, music app, and my video library is with TeamViewer.

**Please do not discuss price**

Posted by a1cmugs
Electron

Re: personal use HOW?

I keep getting the commerical usage message again.. I use it only personal usage.. I thought you had this fixed from the last time.. Please fix this.. I am a ham radio operator and use team viewer to configure my laptops st the ham radio sites.. Ham radio is not commerical it is my hobby..

tommie taylor
Posted by a1cmugs
Electron

Re: We are really beginning to embarrass ourselves!

me troo

tommie taylor
Posted by mallen462
Henagon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

I'm having this same issue; I connect to one computer only. All of a sudden, I am unable to connect for more than 5 minutes. I am annoyed; I am connecting to my personal computer. 

I've tried to open a ticket, but when I click on the link to open a ticket, it continuously loops me back to the message board. 

Mods, please assist, or DM me.

Posted by astrodwp
Electron

TeamViewer thinks I’m using the software commercially!

I have been using teamviewer 14 for about 5 months to connect and control my telescope at a remote location.    Last week i was having a issue with my telescope and asked a friend to assist by remoting into my computer.     The next time i went to talk to my remote computer i got the message "Teamviewer thinks i'm using the software commercially".    I found out later that  my friend has a commercial teamviewer.    If he used that acount to remote to my computer would that of been the flag that i was using teamviewer commercially?    If so, then this should be made clear on your website ....as currently that is not clear and only  got that thought after reading posts of using free and commercial accounts on the same computer.     hopefully my free account will be reset......and i will be more careful when asking friends to remote to my computer.    If this was not the flag.....then something else is wrong with the teamviewer flagging software?   What could it be?

dave

Posted by wellmclain
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I would also like an answer to this dilemma. I have been using teamviewer for many years but have never used it commercially or made any money off of teamviewer. I have many computers with differing programs that don’t play well together. This has happened to me once before and teamviewer straightened it out. I greatly enjoy teamviewer and would love to be able to use it again! Can anyone help us out with this issue?