Posted by MichaelWion
Henagon

Incorrect detection of usage

When I connect to my PC from my Android phone, I get a message stating that I'm using it for commercial usage instead of personal use, when I'm clearly not. I'm literally sitting in my backyard, connecting to my PC for personal use, but since the app seems to think otherwise, the session terminates after 5 minutes.
Posted by Myosotis
Photon

Re: Incorrect detection of usage

I have the same issue, I've not used it for months, now I turn the laptop on and try to work on my desktop from the garden, for my only purpose, anything commercial, and now I cannot use it for more than 5 minute.

Posted by sornord
Trigon

Re: Commercial Status lifted but still getting popups

Small blessings dept:  I could do a file transfer normally from my main PC to my tablet, so I can at least practice with the tablet on the audio tracks needed for an upcoming audition.  No "commercial use" nags.  Tried a remote control session, however, and still got them.  Again, these are the same tablet and PC that worked normally, but only for an hour or so, on the 8th when TV restored my free license.

Highlighted
Posted by MichaelWion
Henagon

Re: Incorrect detection of usage

Looks like anyone experiencing this issue should fill out the form at https://www.teamviewer.com/en/support/commercial-use-suspected/ to resolve things.
2 Replies
Posted by Yershov
Digon

Re: Commercial Status lifted but still getting popups

Shame!

Posted by mwnation
Electron

Re: Incorrect detection of usage

I have been using TeamViewer for several years, mainly to help my now-94-year-old father and another elderly friend, and occasionally to log in to my home computer while traveling. It's a great program, works beautifully, better than I thought it could, and apparently has cool features I haven't even tried yet. Earlier this year I was locked out due to suspected commercial use, pleaded my case, eventually reinstated. Now I often find I am temporarily locked out because of too frequent connections? For instance I tell my Dad I can't connect because his computer needs to be restarted. I try again in a minute, computer still not ready; try again, TeamViewer kicks me off. Yes, it's temporary, but also completely disruptive and almost enraging. It happened again today, and then I got the message I could only connect for five minutes; about one minute later kicked off. I understand TeamViewer is in business to make money - more power to you. If your enforcement policy makes the free product unusable, so be it. Now I'll learn to use RemotePC. And I can't really recommend the free TeamViewer to anybody -- but who cares, I guess you lose money for every free user. (BTW, paid version? -- no way I can afford [The price has been removed in accordance with the community guidelines.] to help a couple of friends with their computer problems.) Gracias y adios, muchachos!

Posted by graceawong
Henagon

Error message re: subscription purchase

I am receiving error messages within TeamViewer, telling me that I need to purchase the product because it appears that I am using it for commercial purposes. I am a power home user - we are a ten computer household, with units scattered around the house. I am NOT using TeamViewer for commercial purposes,but the program keeps kicking me out because it “thinks” I am. To say that I’m annoyed is putting it politely. While I would like to get this issue dealt with, I have absolutely no problem moving to another platform if it comes to that.

Thank you.

Posted by bazbsg
Tetragon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Today I tried to connect to my downstairs television PC, the one which TV claimed was commercial use. I no longer get the warning / error from connecting to it. I sent the form in, I think, on July 30. Hard to be sure because they only say how long ago a post was made, not when it was made, and they rounded that off to two weeks. My email shows me the message after mine was on July 30. Today is August 12. So less than two weeks. I didn't get any email or notification telling me they had restored the private use status. Just had to try until the problem cleared up.

Posted by Yershov
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

You could notice that your ID changed

Posted by Xenon2000
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

This thread is huge and I won't read it all. But from reading so far, I am not seeing what I need to do. I have been using it for years from my same remote computer and have only ever used it to connect to home computers and my mom's computer. Never any commercial use and never any work computers. And today I am getting this message and I haven't even used it today. So what do I do? I don't see a way to create a ticket from the app.

Posted by Xenon2000
Digon

How does a free home user get support?

I have never used my Teamviewer account to connect to a company or business computer. I have only used it for the same home computers and my mom's computer for years. And now today it says I am using it commercially and won't let me remote my home computer. I don't even use it that much. But now I can't find a way to get support. I tried to Submit a ticket, but it just takes me to this forum.

Posted by jashaffer
Electron

Re: How does a free home user get support?

I had that happen too - and when the window popped up on my laptop that indicated I was being locked out, there was a place where I could have a live chat with someone. I did that and four days later they reinstated my free account.

 

Posted by Xenon2000
Digon

Re: How does a free home user get support?

I wish that was the case for me. All I get is a window with a Buy Now button and an X to close.

Says:

Thank you for choosing TeamViewer. You have regularly used the service to access computers in business environments. This is considered a professional use of the product. You need to purchase a subscription to continue.

This is false. All of the systems I connect to are my personal computers or my mom's computer. And I haven't added a computer to my account in over a year. 

WOW, talk about rude. So I called the main number. It says to press 1 for support as a free user. It then just says to visit this website and hangs up.

Posted by HomerPepsi
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

Just hit me too.

A few years ago they blocked my work computer (connecting to my PERSONAL COMPUTER), and my personal phone (probably for using my works wifi?).

Just today you blocked my personal laptop from personal computer!??!?!

Good thing for ***Third Party Product*** - all though less capable, it is improving. Just hate being false flagged and accused of commercial use. I bet it is because I have a google work account profile, that is logged into all my personal devices... WHICH WE USE ***Third Party Product*** FOR YOU **BEEP** !!!!!! UNBLOCK MY ID's PLEASE.

Posted by judyg26
Henagon

Re: account is for non-commercial use only,

Have been using this for over 2 years now for a non-profit - high school alumni association.  There are 3 of us maintaining the database of 38000 names .  This is strictly a volunteer operation and 2 of us access the main computer at scheduled times throughout the day and night.  Now I am having issues with getting blocked out and only can use for 5 minutes at a time.  Getting a message stating that this is being used for commerial use .  When I set this up  - did NOT indicate that nor has our volunteer status changed.  I recently had to wipe my cookies - so did that alter my access?  How do I get back my regular connection - as I do MOST of the daily updating!!!!!!!!!!!!!!!!

 

 

Posted by 2000SVT
Henagon

Re: Teamviewer license max 5 minutes connection

Not a single reponse?  This support method sucks.  Time to find an alternative to TeamViewer.

Posted by RobT
Digon

Re: Trial period expired

The company behind Teamviewer **bleep** so badly, that I can’t even fully express it! They have plagued most of their “free” customers with this “commercial use” timeout, which effectively renders your entire Teamviewer account completely worthless! What’s even worse than that, is that they make it nearly impossible to contact them to inquire or try to resolve this incorrectly imposed limitation, by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. Please do yourself a favor BEFORE even considering doing business with Teamviewer, and read the posts by their upset customers in their “community”, which is the absolutely only support avenue that you will have as a free customer.

Posted by Xenon2000
Digon

Re: Trial period expired


@RobT wrote:

... by only offering you one single online form to complete (NOT a person) to beg them to reconsider marking your account as actually personal in nature. Once I found this form, I completed it, and after several days have still not received any response and my account is still effectively disabled. ....


Thanks for your info. What form? Where is it? Obviously they don't care about the forum, so I guess I am suppose to find some form to fill out that is NOT meantioned anywhere. I don't get why they don't have the form part of the TV app when it pops up that false accusation. 

Posted by pv7721
Hexagon

Re: Trial period expired

@Xenon2000 here you go:

Fill out this form to request the unblocking of your TeamViewer ID: https://www.teamviewer.com/en/support/commercial-use-suspected/

It was somewhat buried in the links from the 1st post.

Stupid (will be edited to bleep) forum software won't allow paste of own TV text... then if I remove and attempt to post again, I get an error...

LE: Absolutely hilarious, after posting I got a survey: was I able to find what I was looking for, no, what will I do about, come back later, will I buy, no, make a suggestion: STOP THE FREE USERS HUNT!

Posted by Xenon2000
Digon

Re: Trial period expired

Thanks. Without knowing about that forum, I would never even search for it. Thanks for pointing it out. They should have a sticky on the forum and really should have the form presented when they are accusing you with the popup in the app.

Posted by iampariah
Henagon

Free Version on Home Computer Thinks Its "Being Used in a Commercial Environment"

Help! My TeamViewer keeps timing out and disconnecting me. It thinks its being used "in a commercial environment," but it's just me, connecting from my Mac desktop computer to my Windows network storage computer. The Windows computer doesn't have a monitor or mouse, so the only way I can control it and manage my backup app, music app, and my video library is with TeamViewer.

$49 a month is too much for personal use, but I'd pay $49 a year for it if that were an option.

Posted by a1cmugs
Electron

Re: personal use HOW?

I keep getting the commerical usage message again.. I use it only personal usage.. I thought you had this fixed from the last time.. Please fix this.. I am a ham radio operator and use team viewer to configure my laptops st the ham radio sites.. Ham radio is not commerical it is my hobby..

tommie taylor
Posted by a1cmugs
Electron

Re: We are really beginning to embarrass ourselves!

me troo

tommie taylor
Posted by mallen462
Henagon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

I'm having this same issue; I connect to one computer only. All of a sudden, I am unable to connect for more than 5 minutes. I am annoyed; I am connecting to my personal computer. 

I've tried to open a ticket, but when I click on the link to open a ticket, it continuously loops me back to the message board. 

Mods, please assist, or DM me.

Posted by astrodwp
Electron

TeamViewer thinks I’m using the software commercially!

I have been using teamviewer 14 for about 5 months to connect and control my telescope at a remote location.    Last week i was having a issue with my telescope and asked a friend to assist by remoting into my computer.     The next time i went to talk to my remote computer i got the message "Teamviewer thinks i'm using the software commercially".    I found out later that  my friend has a commercial teamviewer.    If he used that acount to remote to my computer would that of been the flag that i was using teamviewer commercially?    If so, then this should be made clear on your website ....as currently that is not clear and only  got that thought after reading posts of using free and commercial accounts on the same computer.     hopefully my free account will be reset......and i will be more careful when asking friends to remote to my computer.    If this was not the flag.....then something else is wrong with the teamviewer flagging software?   What could it be?

dave

Posted by wellmclain
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I would also like an answer to this dilemma. I have been using teamviewer for many years but have never used it commercially or made any money off of teamviewer. I have many computers with differing programs that don’t play well together. This has happened to me once before and teamviewer straightened it out. I greatly enjoy teamviewer and would love to be able to use it again! Can anyone help us out with this issue?
Posted by vedette-diana
Henagon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

You can't submit a ticket unless you are logged in to an account that has a paid/commercial/corporate license.  The only way to get help for issues with free/personal accounts is on this message board.  There is a sticky post on this message board regarding the commercial-use/5-minute problem.

Posted by RobT
Digon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

Hi, sorry you're one on thousands that TeamViewer simply does not care about.  We (ALL FREE USERS) MUST simply MOVE ON to a better product!  If TeamViewer doesn't like us, then just let them DIE...  [removed per Community Guidelines - Sales/Solicitation policy]

Posted by jpdesai
Electron

Immediate time out and lockout

I recently upgraded my Internet connection speed at home. Now, whenever I try to connect remotely from home, a message pops up saying commercial use suspected and immediately times out. It then locks me out for 15 minutes.

Why would upgrading internet speed cause this behavior and how can I resolve it?

Posted by nullcycle
Photon

Account flagged for business use?!

For some reason my account has been flagged as having been detected as being used for business. Umm..NO. I do NOT use it for business and need to know how I can get this removed! I am frustrated to say the least by this 'free' version now that it locks me out of MY OWN connected computers after 5 minutes! In NO WAY am I using this software to make ANY money, NOR do I use it in my profession! I can't even submit a private Support Request for help and have to resort to posting here after going through the website support loop! What happened Team Viewer? I used to really enjoy using the software for my personal computers, but after this I am not sure anymore. Any help on getting this remedied would be good...seriously...

Posted by sbouniol
Digon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?

what's the new product from google?

to be fair I used to use **Third Party Product** but teamviewer was much better, IMHO, especially to use with my kids, elerdly parents and to even remote control cell phones...  In fact I was considering buying a perpetual license from them to show my apreciation but they seem to have discountinued them.

 

Posted by SabaDavid
Electron

Re: Account flagged for business use?!

I am having the same issue for the first time after 5 years.   Personal only how do I get my account unflagged

Posted by drthundr
Digon

Re: TeamViewer thinks I’m using the software commercially!

Same here.  I put a ticket in but haven't heard back.  Even though it says non-commercial use only, it kicks me out within about 30 seconds of connecting.  I haven't changed anything.  Can we get some help with this?  Thanks.

Posted by SCT
Henagon

Re: Account flagged for business use?!

My hunch was that TeamViewer detected my running of a tool (Oracle SQL*Developer) on a remote machine. Is anyone else with this problem also using a "commercial-esque" application?

P.S. - I maintain a database for a nonprofit community group on a PC in my basement which I access from my study.

Posted by WildPyro
Neutron

Re: TeamViewer thinks I’m using the software commercially!

I am having this same problem... Previously, it would kick me out after 5 minutes and give me a 1.5 minute block after which I would be able to connect again. (I assume it's because I'm connecting from work and I'm behind a corporate firewall) As of this morning, I am being kicked out after 30 seconds and being blocked for a full 10 minutes. This is unacceptable as I am not even using this product commercially, this needs to be fixed ASAP please!

Posted by lmhur
Henagon

TeamViewer ID reset to free--STILL not working!

Last week, suddenly I was flagged as commercial (which I'm not).

It was suppose to shut off after 5 minutes (and it shut off after 90 seconds).

I followed protocol to request a review.

I got an email today saying that my personal account has been reset, only when I went to use it, it still didn't work, and disconnected me after 90 seconds.

Any ideas?

(Mostly I use teamviewer when I'm the passenger in a car and I have to unlock my home computer so my son can use it, or to check my calendar.)  90 seconds is barely enough time to enter the code on my screen.

Thanks!

Posted by alamden
Digon

Re: TeamViewer ID reset to free--STILL not working!

Same here.  I got a notice saying I was reinstated as free but it still says its detecting commercial use and will shut down, then shuts down.  

Posted by sornord
Trigon

Re: TeamViewer ID reset to free--STILL not working!

Been waiting for two weeks, one for inititial restoration for free license, and another week when commercial use blocked me again an hour or so later.  I WAS able at least to do file transfers - audio files and music/tabs to my tablet for audition practice - but now THAT is getting commercial use prompts.  If I can't even do THAT anymore TV has made itself useless to me.

Bye...

Posted by attorney
Digon

Re: TeamViewer ID reset to free--STILL not working!

I have looked at alternatives and nothing seems to work as well. TV is a great product and I suspect too many people are cheating and it forces them to be too paranoid. I did find out in a past experience that commercial includes connecting from non-profit network like a church, grade/high school or college, in addition to free hotspots provided by work. I suspect even getting on public wifi from Starbucks or through a VPN for my safety is causing troubles. It's really frustrating and I think the cheating is ruining it for everyone.

I hear people complaining that are finally rid of it --but-- as irrated as I am right now (and I am REALLY irritated!) I need to remember it's free. And I have tried **third party product** and **third party product** and these programs work but not nearly as well. I have even tried **third party product** and that's not sogood. Even the **third party product** for remoting to your desktop does not work nearly as well.

Most recently my NAS vendor did a TV-based remote support to fix something under warranty and I am wondering...did their contacting me trip me up somehow? I assume they have a paid license but regardless I have no control over their using TV or another product to connect ot my machine.

So, the upshot is I am hoping that TV gets their algorithm under control so I can go back to checking on my computers at home. There are alternatives and if anyone knows of one that works as well, I'd love to try it out.

Posted by eugovector
Digon

Re: TeamViewer ID reset to free--STILL not working!

Ha, so got my initial reinstatement of my free license, which was immediately flagged again (as in, I didn't do anything other than log in). Filled out the form again. Waited another week plus. This time, was told that I was COMMERCIAL. Literally did nothing different and got a different ruling. Crazy.

So, do I waste my time and effort filling out another form (or continuing to post here)? Nope.

Everyone, if you are having trouble, go to Capterra and leave your honest feedback. Then, search in Chrome or your browser of choice for an alternative *Third Party Product* software, and I bet it will work just fine for you.

I really liked this product and told lots of people about it. I don't know how many of them became paid users, but I know how many of the people I talk to in the future will. Zero. Same as the level of customer support for free users (don't offer a free their if you can't support it).

Posted by nullzhost
Photon

Re: Account flagged for business use?!

I have been using TeamViewer for many years, never for commercial or professional use. I recently got this issue as well, and, well... continue reading at your own risk:

If you are getting commercial license needed errors, you will continue to get them. I use TeamViewer on my mobile device, at home, and periodically when I am at work.

I have called TeamViewer and spoken with a representative and here is the result. Teamviewer recently started "enforcing" a new rule and this affects many heavy users. Because I have been at work and connected to my home computer I am now flagged as a commercial user.

I am in no way using this commercial, but because I use Teamviewer at a commercial area, I will be flagged and continue to be flagged as a commercial user. If you believe you were wrongfully categorized, you can go to: teamviewer.com/unblock and request for them to take a look at your problem.

Again, this will be useless if you ever use Teamviewer at any location that has a commercial Internet connection. This defines as; if you go to your local coffee shop and use their Internet connection, their Internet is commercial. If you go to your local library and use their Internet connection, their Internet is commercial.

Teamviewer now looks at the connection type as; residential or commercial. In summary, if you are getting the commercial license issue, it is due to you using a commercial Internet connection. Unless you are using a residential connection EVERYTIME you use Teamviewer, then you will continue to be flagged and the issue will continuously return.

I would love to get support myself, especially for the fact that I have been an avid user of Teamviewer from the beginning. But unforcedly the abusers of this program forced this upon us. I myself am looking for an alternative to Teamviewer. Very sad day. :(

Posted by attorney
Digon

Re: TeamViewer ID reset to free--STILL not working!

Same here I really liked it and see it like the stock market -- plunging and sad to deal with. I am looking at alternatives, I want this to work out but the paid model is insane for a home user. I did install a VPN so I can do a lot of stuff now simply by getting on my home network from wherever. And some VPN environments put the screen into an HTML 5 browser window and with a fast network it works 'ok'. I'd be happy to contribute $50 for a home license if they'd be less of a pain about the commercial use suspicions, but they don't seem interested in that. It's all or nothing and as with others -- while I hope this gets better -- I suspect I will be using homegrown or other less effective but less frustrating remote desktop solutions.

Good luck to everyone out there!

Posted by Aamcqu
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hi @Esther , @Natascha and any others who can help -- Can I ask for some official clarity from TeamViewer on this? 

This page
says it's considered commercial use:

  1. "If you are using TeamViewer in a commercial environment but let your customers connect to your device"  
  2. "If you use TeamViewer for home office, it is commercial use – even if you just quickly connect to your work computer to check your emails"

What if you were to do the opposite, and connect to your home computer FROM your work computer, so that you can access your personal files or send emails while you're on a break?  This type of usage is clearly not considered "commercial use" according to the definitions on that website, but I wasn't sure if there was another, stricter definition being used by the software that flags suspicious behavior.

If I want to continue to access my home computer FROM my work computer (not the other way around) during my breaks, do I need a commercial license for that?

Thank you for the clarification!

Posted by dragoncharlz
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I would like to hear an answer on this, too. I have never used TeamViewer for commercial use as remote access is not allowed by my department in general to do my job as it requires access to the landline phones here. Not only that, but they use Citrix for that. I, not my computer, use Team Viewer to access my home desktop PC using my personal cell phone that I pay the bill for and also isn't used for the company but I use the work wifi to not kill my data plan. Its not different from connecting to the McDonald's wifi as I'm doing the same thing, playing idle games and messing with my PERSONAL discord server. I would love to know why this is "commercial use" suddenly without them even bothering to clarify anything. Its a Samsung S9+ from a work wifi connecting to a home desktop PC. That's obviously not work.

Posted by attorney
Digon

Re: TeamViewer thinks I’m using the software commercially!

I was trying connecting from work to check on my home computer and it was the work network that **bleep** things up that time for me, so no, it's not ok. Not ok if on: work network, school network, church network. It's all commercial. It's what led me to look into the chrome extension (a bit of a pain but it works), or **third party product** and some others. None of these work as well but I am stymied when I am getting labeled commercial when I am connecting from my home computer to my other home computer in my home...and it is flagged and then it 'infexts' all of my other computers on my account. I get their need to police this but it's getting so difficult I have had to find alternatives.

Posted by sbouniol
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hum, I don't think that''s 100% accurate because I have been using TV to help my kids since they started to use PCs and my elderly parents including with laptops, PCs and recently android phones... without any problems for many years.

I even had a contact who bought a professional license of TV,  based on my own recommendation for supporting his own team! it would ironic if TV was kicking me out because of that pattern! :-(

Anyway, it is the second time it happened to me, let's see how long it takes them to fix it again this time... but it seems to always happen at the worst time...

Posted by idonthaveagood
Henagon

Re: TeamViewer thinks I’m using the software commercially!

same problem, what are the steps to fix, its just a home mac running and I can't find a way to create a ticket

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@Aamcqu : yes unfortunately you do need a license, as the originating computer you're running TV to connect to your OWN personal computers is in a work environment.

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!

@o23iutg5498h234 : very interesting observations, but:

* Having Teamviewer installed on more than 2 different devices. -> I have it installed on 8
* Using remote connections more than 3 times in a 24 hour timeperiod. -> i had been using more than that sometimes more in parallel 

* Having more than 3 people in your friendslist.
* If any of your contacts use Teamviewer commercially, even if there's no interraction.

What's the purpose to have people in your friendlist, you can connect to their computers? If their commercial use influences yours, maybe there's not such a good idea to keep them, as there's finally no interaction.

Posted by pv7721
Hexagon

Re: TeamViewer thinks I’m using the software commercially!