Posted by halani
Henagon

Re: free version vs commercial

I have the same **bleep** problem from my personal mobile phone to my personal desktop. This is Irritating. I spoke with someone from TeamViewer and they wanted me to pay [The price has been removed as per the community guidelines.] a year to allow the connection.

**bleep** that and **bleep** TeamViewer. I have been trying to find an alternative without any luck.

Posted by DanLester
Trigon

Re: free version vs commercial

As noted, there are several good options for control of a remote computer.The question is, what does Teamviewer have that you need, that these more basic and free applications don't? Teamviewer has a nice file management structure, but that capability can be approximated by simply using Dropbox along with these other free apps.

Posted by vice86
Trigon

Re: free version vs commercial

i like that file transfer between remote/PC is included with free TeamVierwer. The other remote desktop I started using only includes file transfers if you pay a yearly fee.

Posted by frankaty
Henagon

why after so many years teamviewer thinks I`m usig commercially

I have been using teamviewer non commercially to help my kids and some friend for long time .

After updating now I get this message.it Thinks  I`m using commercially

How can I change this????

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: free version vs commercial

Hello Bigolebear,

Please read the article here  https://www.teamviewer.com/en/support/commercial-use-suspected complete the form  if you believe the way you use TeamViewer does not match the definition of commercial usage

Best regards

 

8 Replies
Posted by rodspc
Henagon

Re: unblock me pls

With free version all you can do is submit a ticket. You can't call them. Good luck. I submitted a ticket and they finally replied and said it was reset. Guess what... they lied. First time I used it it did the exact same thing.
Posted by vice86
Trigon

Re: unblock me pls

do you have multiple computers? Mine did that too but I found out I had to report each PCs ID. The one I reported is fine now. Just waiting on them to free the second PC ID i sent them.

Posted by kfsutops
Trigon

Re: unblock me pls

I have two computers that use to contact the other. The only reason is one is windows and the other is a Mac. Sometimes I need to do things on the windows machine I can't do on the Mac. 

 

I have put in the requestion twice and have not received any response as of yet. Hopefully I will hear something soon.

 

I have been researching other options but it appears that TV will squash any conversation regarding alternatives. 

Posted by DanLester
Trigon

Re: unblock me pls

[removed per Community Guidelines

I put in an unblock request to TV about a week ago, protesting the totally fabricated accusation of commercial use, and they say they try to serve those requests in a week. I'll give them a few more days, and then just give TV the heave-ho. Just isn't worth the frustration/exasperation anymore.

Posted by vice86
Trigon

Re: unblock me pls

took them 10 days to fix my first ID.

Posted by kfsutops
Trigon

Re: unblock me pls

Yeah. Still not fixed.

 

The message when trying to log in says I have 5 minutes but reality is it's less than a minute. 

So frustrating. 

Posted by herbsanteam
Henagon

Re: unblock me pls

I am hitting the same issue.

I have been using the same account for years to access my own personal use on my own devices and now, I am getting blocked because they are detecting that it's a commercial use.

And there is no one to discuss it with from Teamviewer support.

Any assistance is highly appreciated.Thanks.

Posted by DanLester
Trigon

Re: unblock me pls

TeamViewer is a good product, and I enjoy using it, but the "commercial use detected" police make it unreliable. I need a reliable way to control remote computers for non-comercial applications. As a result, I will look forward to my restriction being removed, but I will not depend on it anymore.

Posted by DanLester
Trigon

Re: unblock me pls

Just FYI, *allegedly* the way to ask TeamViewer to reset your account is here

https://www.teamviewer.com/en/support/commercial-use-suspected/

This has been posted here many times, but is a little hard to find on the TV website.

Posted by herbsanteam
Henagon

Re: unblock me pls

Thanks Dan, I will process the request

Posted by stevep
Trigon

An interesting encounter...

I was in a Viking museum in Iceland last week. One of the computerized displays had crashed, leaving a copy of TeamViewer on the screen. It was the free, non-commercial version!

So much for the commercial use detection algorithm...,

Posted by kfsutops
Trigon

Re: An interesting encounter...

There is a no reall method to the logic to detect commercial use. To me it's a **bleep** shoot just to get you to purchase their product. 

 

I have two computers. One doesn't have a monitor so I use TV to login two or three times a week. This apparently flags as commercial. 

Posted by skatingrocker17
Henagon

Commercial use detected?

Hello,

I'm seeing a message regarding commercial use and I'm being limited on how long I can stay remotely connected. I'm not sure how I've been flagged, what can I do?
Posted by DKruse1969
Photon

Keep getting booted from remote session

Just recently I have been getting kicked off sessions with an alert saying that I am breaking the rules of the free version. Then not ablt to re-connect for about 20 minutes. The session is lasting for about 5 minutes. I have been using this free account to log into my Home PC for many years, this is the first time I am getting this. I am remoting from a Win 10 Laptop (WiFi) to a Win 7 Desktop (ETH)

Any thoughts wuld be greatly appreciated...Capture.0.JPGCapture.1.JPGCapture.2.JPG

Posted by kfsutops
Trigon

Re: unblock me pls

Done this many times now and still not blocked or any communication from TV. 

 

 

Posted by debariusp
Photon

Need Free Version on 1 PC.

Team Viewer is denying me access to 1 of my pc stating it is used for Biz/Commercial use. 

That is not accurate. I have logged into my work VPN before bc my work PC was down, but this is my personal PC and that is not something that will happen again anytime soon. 

Posted by DanLester
Trigon

Re: Need Free Version on 1 PC.

C'mon folks. TeamViewer is generous in letting us use its services, but the commercial use police are out of control, and it is time to say goodbye.

Posted by vice86
Trigon

Re: Need Free Version on 1 PC.

I wonder what they screwed up/changed that so many free users are having this issue. 

Posted by kfsutops
Trigon

Re: Need Free Version on 1 PC.

That should be somewhat obvious. They do provide a great and realiable service, that costs money.

 

But, this is a money grab on their part. I believe the purposing obviscate how the process works and don't really do a whole lot to fix the ones the flagged as commercial by mistake. 

 

They have no loss in the game by initiating this process. You either pay or not use there service. You weren't paying in the first place so you aren't generating and revenue. You are just costing the money for the infrastructure they provide. This is why their response is what it is..... 

 

Again, I will probably never recommend this product to anybody ever. 

Posted by DanLester
Trigon

Re: Need Free Version on 1 PC.

There was a time when Teamviewer was pretty unique in functionality. That was the time when we adored them, and worried over unfounded accusations of commercial use. Those days are long gone.

Posted by alekdavis
Henagon

Is connecting to a home PC from work considered commercial use?

I am trying to connect to my home PC from work and I am getting a commercial use notification. Is this normal? I am just trying to fix a problem with Plex so my kids can watch a video. My home PC runs Windows Professional (not a server) and is utilized as a family media server (I am not using it for anything paid). I used to do this before without any problem. Is this something that TeamViewer recently introduces? Or something that my employer did? Thanks.

Posted by carick70
Henagon

Re: free version vs commercial

May I ask if you've received a response from TeamViewer yet after submitting the form?  I submitted one last week and haven't heard anything as of today.

Posted by Redshift48
Electron

Re: free version vs commercial

I too have recently received a notification from TV that my website was suspected of being commercial and I am locked out now.  This is not the case - it is a personal use website only, always has been.  I use TV to remotely maintain the website and make configuration adjustments as needed.  I filled out the support form documented above but have not heard back from them yet.  It has been about a week.  Should I submit another form?

Posted by Semola
Digon

Teamviever Suspected Commercial Use

Hi All, Sunday afternoon Teamviewer closed the connection I was making after 5 minutes, signaling a suspected commercial use. I have already opened the report to teamviewer, but now I realized that this is the third or fourth time it has happened to me in the last 2 years. As indicated in the ticket, I use Teamviewer only to assist friends and relatives. I have no commercial activity, I am an employee of an Italian olive oil producing company.
Does the fact that I get stuck repeatedly can depend on a teamviewer installation problem? Thanks to those who will answer me

 

Posted by Redshift48
Electron

Re: free version vs commercial

Thanks for the kudo.  I am giving up.  I am tired of waiting.  TV decided my web site was commercial (dang, I had better check my bank account and see how much money I am making) and I have been ousted.  I have to have access to my observatory (non-commercial) and weather instruments (purely personal) so I need something now not whenever they get around to ruling on my case.  It is kind of funny.  Their message says I only get 5 minutes of use at a time but that translates to about 60 seconds.  And then they penalize me for 15 to 30 minutes before I can log back in. [removed per Community Guidelines] Goodbye TeamViewer.

Posted by carick70
Henagon

Re: free version vs commercial

I"m close to doing the same.  I use TV to help my mother and father-in-law, both over 70 year old, when they have a computer issue or just need my help with something.  I use it primarily to access a computer at a small local history museum (non-profit) that is all volunteer run and funded solely by donations.  I'm the treasurer (non-paid, as I said, we're all volunteers) and having access to the computer at the museum is a must.  Not only due I handle the finances, I also use the museum software to send out newsletters, fundraising letter, manage our contacts and record artifact donations.  I've been without acces for a week and the museum is 150 miles away from me.  It's been a nightmare.  I too only get about 60 seconds per session and have to wait at least 10 minutes between sessions.  Literally can't do a thing.  I'm looking into alternatives as well.  Hoping not to have to pay but will if I have no choice.  I think TeamViewer is holding out hoping that we will pay them.  I won't simply because they sprung this on us and won't respond. Would like to know what software you chose!

 

Posted by carick70
Henagon

Re: free version vs commercial

Is "**Third Party Product**" the actual name or did TV just bleep out the actual product name? 

Posted by halani
Henagon

Re: free version vs commercial

Looks bleeped. I am search for alternatives but want to know what he mentioned.
Posted by m2zoo4u
Photon

Re: Sudden time limit??

I have never even been able to connect to my mother's computer with this peronal account. Why would I buy a commercial license if I can't even test it with a family member?

Posted by dtsteinb
Photon

Time Limit - Commerical Use

I am running a server at home that is a Domain controller and my pc's are connected.  When I try to teamviewer to one of my Virtual PC's it now thinks it is commerical use.  Is there a way around this? 

Posted by DanLester
Trigon

Re: Time Limit - Commerical Use

Folks -

The handwriting is on the wall. The Teamviewer "commercial use" police are pretty much uncontrolled, and they are slapping that label on anything and everything. Time to move on. I can't list free substitutes for Teamviewer here (they don't allow it), but there are excellent ones, without the "commercial use" police. Teamviewer is the only one that has file management embedded in it for free, but it's easy to use a separate file management app on the side, like Dropbox. I'm bailing on Teamviewer. It was nice while it lasted, and when it was more or less unique, but those days are gone.

Movin' on.

 

Posted by Infty
Henagon

commercial use detected

commercial use detected
The session will be interrupted after 5 minutes.
Why do I get such a message if I do not use the program for business purposes ????

Posted by kfsutops
Trigon

Re: free version vs commercial

At least you received a response. I have yet to receive any response. 

I have started putting negative reviews on any website letting people know of this misguided policy and lack of response.

Again, I get that it's free but that's really not the point. If I received a valid response explaining "why" they believe I was using the software for commercial use than maybe my opinion would change. 

I just decided to upgrade systems to Windows Professional and using RDP. This is a cheaper solution long term. 

Posted by Phinley12
Henagon

No response to free use/Commercial Use.

Back in June 2019 I received a message to say that I was using my Team Viewer for commercial use.  This is not the case and I sent a declaration to Team Viewer confirming why I need the software. Basically ii is to help a friend who suffers from aphasia and remote use with his PC allows me to guide and help him.

Anyway - the decelaration form was sent and despite several reminders I have not heard a thing from the.

Any idea how I can get a response or where I go from here?  My friend is really struggling now and we are desperate to get this situation resolved.  All assistance greatly appreciated.

Posted by WB4IUY
Trigon

Re: No response to free use/Commercial Use.


@Phinley12 wrote:

Back in June 2019 I received a message to say that I was using my Team Viewer for commercial use.  This is not the case and I sent a declaration to Team Viewer confirming why I need the software. Basically ii is to help a friend who suffers from aphasia and remote use with his PC allows me to guide and help him.

Anyway - the decelaration form was sent and despite several reminders I have not heard a thing from the.

Any idea how I can get a response or where I go from here?  My friend is really struggling now and we are desperate to get this situation resolved.  All assistance greatly appreciated.


Same thing here...been sending it in, over and over. The lights are on, but no one is home. I sure hope the support for their paid services is better, but I'm not testing that theory. My use is totally hobby (accessing my ham radio log book from my little ham radio shack behind the house). Worked for a while, then thought I was a business of some sort. Purely hobby, I'm retired, and have been emailing for help for months. Can't access my home computer from the house at the lake, either. Nothing. Maybe I need to get out there and try to find some other service.

HELP TeamViewer!!!!!!

Dave

Posted by WB4IUY
Trigon

Re: Requesting official Teamviewer response to "commercial use detected"

Seems like they could care less, uless we pay up. I'd gladly pay a small fee for personal use, $10/yr or some such. Same thing here...been sending the form in, over and over. The lights are on, but no one is home. I sure hope the support for their paid services is better, but I'm not testing that theory. My use is totally hobby (accessing my ham radio log book from my little ham radio shack behind the house). Worked for a while, then thought I was a business of some sort. Purely hobby, I'm retired, and have been emailing for help for months. Can't access my home computer from the house at the lake, either. Nothing. Maybe I need to get out there and try to find some other service.

HELP TeamViewer!!!!!!

Dave


@da9el84 wrote:

Could we please have a member of Teamviewer comment on the large part of the userbase being suspected of commercial activity on their private teamviewer?

I myself was hit by this last year, I sent in the form and my license was once again "private".

Then a month ago I was asked to start a new trial, even though I have probably had this private license for 10 years or so. Trial expired and I logged out from teamviewer, logged back in and my old "private" status was back. A few days later I started seeing notifications about commercial use suspected and my teamviewer sessions now was limited and hasn't been working since.

I sent in the form again. I sent logs. I sent a signed paper confirming that I am indeed only using my teamviewer license for non commercial use, primarily remote controlling my own devices, and occassionally helping a few friends and my grandmother.

I sent in the signed paper almost a month ago. No auto-reply from "form-service@teamviewer.com" to indicate whether or not it was received and what the expected timeline for handling it. Follow up emails have gone unanswered too.

I know this is a free edition - your free edition is what got me to get a paid edition when I started my own company nearly 10 years ago.

Idea: If you are worried about abuse, then offer a private paid version. Something like 10USD  per year and then restrict it to only be able to connect to 10 different devices per month.

Or you need better metrics to identify your commercial use parameters. Seeing the giant 3000+ replies thread in her about the subject, something would suggest that your parameters are due for a tuneup.



, over and over. The lights are on, but no one is home. I sure hope the support for their paid services is better, but I'm not testing that theory. My use is totally hobby (accessing my ham radio log book from my little ham radio shack behind the house). Worked for a while, then thought I was a business of some sort. Purely hobby, I'm retired, and have been emailing for help for months. Can't access my home computer from the house at the lake, either. Nothing. Maybe I need to get out there and try to find some other service.

HELP TeamViewer!!!!!!

Dave

Posted by kfsutops
Trigon

Re: Requesting official Teamviewer response to "commercial use detected"

I don't think they care because it''s free. 

I have given up and will actively seek out review sites and post warnings about this business practive for their home users.

If enough people do it maybe it will have some impact.

Posted by kfsutops
Trigon

Re: Does TeamViewer really care??

Yeah. I don't think they get that these home users also could have impact on business decisions. 

Either way, I would let as many people know if the type of customer response (or lack thereof) by TV.

Free options are becoming hard and harder ot find (which I am sure why this type of thing is happening at TV), but **Third Party Product** has a free service for home users connecting to computers on the same network (home network). There is a charge if you want to use it outside network,. 

 

Posted by Phinley12
Henagon

Re: No response to free use/Commercial Use.

my friend and i have tried other software but have found that they don't compare with TeamViewe.  Shocking customer service but I live in hope :)

Posted by Randy_Kennedy
Electron

Definitely not a commercial user

I have been using teamviewer for years, literally to remote into my PC at home to either check on something, or start a update/game while i'm at work. Im in and out within 5-10 minutes, but today I'm flagged as a commercial user?

How come when everywhere on this website says to submit a ticket it doesn't give me an option to submit a ticket but instead i'm redirected here? Is this Teamviewers way to avoiding helping people?

Looks like google is the way to go now. 

Posted by mdboxberger
Digon

Re: Commercial Use Detected - outbound from commercial network?

Under the new (2019-Aug) 'detection' program I can no longer connect to my home computer at lunch time because I'm trying to do it from my work PC.   

TeamViewer GmbH - can you allow outbound connections from a commercial environment as long as we're only using it for personal use?

Posted by mdboxberger
Digon

Re: Is connecting to a home PC from work considered commercial use?

Under the new (2019-Aug) 'detection' program I can no longer connect to my home computer at lunch time because I'm trying to do it from my work PC.   

TeamViewer GmbH - can you allow outbound connections from a commercial environment as long as we're only using it for personal use?

Posted by Deathwing182
Electron

Re: Is connecting to a home PC from work considered commercial use?

Same thing's happened to me today too - suddenly this morning i'm getting blocked for "Commercial" use, when it's been fine for over a year previously.

Connecting to my home PC from work, absolutely no work business being conducted via TV (listening to music, organizing photos & music, occasional gaming, etc.), so i'd love to know where this determination is coming from - I suspect the fact that i'm running on Windows 10 Enterprise at work is being used to make a very ill-informed blanket assumption that i'm using the program for work purposes.

Posted by TheSteamWolf
Electron

I have also seemingly been flagged

TV has told me my trial has expired. I've extended it, for now, but that will expire in a week. I've been using TeamViewer for personal since 2013 on the same account and I'd hate to have to make a new account and re-add my PCs. It's possible the reason TV thinks I'm using it commercially is because one thing I do with it is log into my own PC to surf while I'm on my breaks at work.

Posted by carloshakme
Henagon

Re: Commercial Use Detected - outbound from commercial network?

I'm facing the same issue. I only use TeamViewer to access my home PC, to get some College homeworks, to help my mom to do some trick in her games. Or to configure some keyboard problem. But, TeamViewer insistis to block my access.