Posted by TheSteamWolf
Electron

I have also seemingly been flagged

TV has told me my trial has expired. I've extended it, for now, but that will expire in a week. I've been using TeamViewer for personal since 2013 on the same account and I'd hate to have to make a new account and re-add my PCs. It's possible the reason TV thinks I'm using it commercially is because one thing I do with it is log into my own PC to surf while I'm on my breaks at work.

Posted by carloshakme
Henagon

Re: Commercial Use Detected - outbound from commercial network?

I'm facing the same issue. I only use TeamViewer to access my home PC, to get some College homeworks, to help my mom to do some trick in her games. Or to configure some keyboard problem. But, TeamViewer insistis to block my access.

Posted by WB4IUY
Trigon

Re: Commercial Use Detected - outbound from commercial network?


@carloshakme wrote:

I'm facing the same issue. I only use TeamViewer to access my home PC, to get some College homeworks, to help my mom to do some trick in her games. Or to configure some keyboard problem. But, TeamViewer insistis to block my access.


Yeah, so they don't have time to help any of us or offer a hobbist's type account for cheap, but it only took them about 5 minutes to delete every message I had sent asking about what the other 3rd party software for free home use was. Pffttt! Awesome service.

 

Dave

Posted by smash591
Henagon

Re: Teamviewer Support????

Did you ever get any love from TeamViewer? I'm stuck in the same morass and hating it.

 

Posted by smash591
Henagon

Re: TeamViewer for personal use has become a joke

I have the same problem. I have been loyal to TeamViewer for years and made sure to recommend the service to commercial interests, but now I'm rethinking that loyalty as TeamViewer has made life unbearable with the commercal use detected and less than 5 minute session timeouts. 

Posted by mross011
Henagon

Re: TeamViewer for personal use has become a joke

Hate it now.  Between popups and terminating my connections saying I am using it commercially when I am just using it to access my personal computers at home while on the road.  Definitely going to find something different and recommend everyone else to do the same.  Now this message errors out LOL

 

Posted by rwilliams2929
Neutron

Re: TeamViewer for personal use has become a joke

I would need it for only 5 mins anyway, but keep getting kicked off after one minute and getting errors trying even post this msg. So stupid, how do we have this problem in 2019? 

Posted by Poquita
Henagon

Re: TeamViewer for personal use has become a joke

I’m having same problem. In addition, I keep getting tagged as commercial user while I only access family members. Whatever algorithm they are using to seek out commercial users is useless. If they intend on getting rid of the personal use version, it would be better to just say so rather than angering them so much that they will leave.
Posted by lanejones1
Henagon

Re: TeamViewer for personal use has become a joke

I keep getting the same message stating.its commercial usage being detected but I've never used it for anything but personnel.  Is there a competitor that offers another solution? 

Posted by mikeyvt
Henagon

Re: TeamViewer for personal use has become a joke

I’m having the same issue being flagged as commercial use when I’ve only used it personally. Anyone find an alternative?
Posted by vthreee
Electron

Re: TeamViewer for personal use has become a joke

this has happened to me as well. so frustrating.. it doesnt even stay connected for 5 minutes. i started moving to google remote desktop, an extension for google chrome.

 

Posted by WB4IUY
Trigon

Re: TeamViewer for personal use has become a joke


@mikeyvt wrote:
I’m having the same issue being flagged as commercial use when I’ve only used it personally. Anyone find an alternative?

Good luck with that. They deleted all of the messages where I asked fro someone on here to share that info offline. They don'

t have the time to help, but they have the time to police this group and delete stuff. :-(

Dave

 

Posted by WB4IUY
Trigon

Re: TeamViewer for personal use has become a joke


@lanejones1 wrote:

I keep getting the same message stating.its commercial usage being detected but I've never used it for anything but personnel.  Is there a competitor that offers another solution? 


I'm working on my blogs in the ham radio, rcairplane, and e-tech groups to help them advertise this behavior. This has been going on a while, hundreds of message here about it, but no help from TV.

Dave

Posted by VinnyGjokaj
Photon

Is TeamViewer Usage For School Considered Commercial?

Hey I've been using TeamViewer for a couple years now to remote into my school computer when im at my apartment, I tried remotting in today but I got the message that "I've been using it for commercial use and one of the acounts needs to get a license". I was wondering is that considered commercial use? I love teamviewer and wouldn't mind paying for a license but do they have any rates for college students? **Please do not discuss price** just a little to high for me right now! 

Posted by michalzn
Henagon

Team Viewer licence

Czech Republic ->

[translated by moderator using online translator]

Hi

When I want to connect to one of the computers under my ID **Please do not post email addresses** from my mobile device, the application says that this ID is probably used for commercial purposes and that the session will be terminated in 5 minutes. Then it even freezes for some time. What should I do? I use Teamviewer exclusively for private purposes.

Díky Michal

Posted by WB4IUY
Trigon

Re: TeamViewer for personal use has become a joke

Remember when **Third Party Product** started doing this? Turned into a real piece of junk to deal with as a hobbiest. TV was all over it, talking about how they were there for us. Now, look where they are, they've degraded to that same level.

Dave

Posted by WB4IUY
Trigon

Re: TeamViewer for personal use has become a joke


@WB4IUY wrote:

Remember when **Third Party Product** started doing this?


Hahahaha...Love how they edit and put **Third Party Product** in here any time we mention something else. TV, themselves, were a **Third Party Product** back when they were talking junk about their competitors. Now, they're acting exactly like the folks they were advertising against.

I'm on the most common platform out there, drop me a note at my user name with any info you might have for a solution.

Dave

Posted by WB4IUY
Trigon

Re: TeamViewer for personal use has become a joke

Wow..I just spent some time over in many other threads in the community.. I knew TV had some issues here and there, but had now idea of all the problems people are having. Holy smokes.

Along with bugs, even paying customers complaining about support issues, and then lots of questions answered by TV people with the same canned response to go read in the Knowledge Base for their answer.

Guess I need to spend some time looking elsewhere for a solution. If the paying crowd are in a similar mess, there's probably not a good answer for us hobbist / personal users to be found here!

Dave

 

Posted by lanejones1
Henagon

Re: An interesting encounter...

That's exactly how I use TV, for a computer without a monitor.  Looks like I'll be switching to a different third party software as I no longer want to use this product after the botched up job they did with this tagging as commercial use policy. 

 

They must have had new management come in and ruin their company.  I know I'll never pay again for this dis-service

Posted by Phinley12
Henagon

Re: No response to free use/Commercial Use.

I tried uninstall and install 4 times 2 days ago to see if I could get it to work.  I also cleared the registry.  We tried to connect after I did all that work and would you believe it I found I was back up and running as a personal user.

Maybe coincidence or maybe someone at support finally did something.  i have heard from anyone but its good that my friend and i can communicate properly once more.

 

Posted by cloverfield
Neutron

about personel use

weeks ago i connected my friend pc then i got limit. when i connect my self pc 1 min later connection is out, 10 min later i can connect. personel use verification page not working pls help me. i cant send log file...

Posted by Moderator Moderator
Moderator

Re: No response to free use/Commercial Use.

Hello @Phinley12 , @WB4IUY ,

thanks for posting in the Community, Welcome! :)

Please remember that there can be cases where TeamViewer incorrectly detects commercial use and limits your connectivity even though you don't violate the license conditions. Please fill out the form and our support team will help you further. This form is the only way to reset your ID.

For more information please read: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by toledomedic
Electron

Connecting to my home Computer

Why all of the sudden is connecting from my work computer to my home computer now considered a commerical usage? I've been using teamviewer since **third party product** switched there service around this way.

Posted by JonathanJ513
Henagon

Re: You can't open a ticket, instead look at the first post i...

To the tech guys, is there a way to see the status of the tickets?

Posted by pliu19
Digon

Commercial Usage

Hi there, 

I'm not sure how to open an issue thus I choose to ake here. 

I'm an academic Ph.D. candidate, and just received an alert about commercial usage. However, I'm now traveling in the university (with the wifi of eduroam) and I tried to connect my server in the lab (also another academic IP). My purpose is all about personal stuff and research stuff (I assume research is not part of commercial). Is there any way you can remove my alert since you can definitely check the range of IPs I used for both sides?

Best wishes, 

Posted by zanefan
Photon

Re: Commercial Usage

Same... I only recently started getting Commercial Usage alerts after using the product for years on three personal laptops.  No business use at all.  Something is up.

Posted by gerrym52
Digon

Re: Commercial Usage

Same here.   Many years of use in my home.    I filled out one of the 'commerical use' feedback forms and received an email to follow up  here in the community forum.   
If I am posting this to the incorrect location please let me know.   Thanks in advance!  -Gerry

Posted by pliu19
Digon

Re: Commercial Usage

Hi there,

Thanks for replying and sharing your situation!

May I know where you submit the form?

Best wishes,

 

Posted by chowell7785
Photon

Re: Commercial Usage

Same for me. Now I'm locked out of my server for 20 minutes because "immediate reconnects" are blocked without a license. This needs to get fixed ASAP.

Posted by gerrym52
Digon

Re: Commercial Usage

Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

----------------------------------------------

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests.

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team

Posted by aelocin
Electron

Re: Commercial Usage

I am also having this issue. I use TeamViewer excusing to help my elderly mother troubleshoot her laptop. This is only my second or third time using the app, and it won't allow me to connect. 

Posted by regismaltais
Henagon

tired of getting commercial usage when helping family members

tired of getting commercial usage when helping family members

Posted by GrantLake
Henagon

Re: No response to free use/Commercial Use.

The form does not work in either Chrome or IE, the field Affected TeamViewer ID populates itself with _______ and won't allow any input.

Posted by vasimo
Photon

Bad password thinks commercial usage

It seems as though version 14 started blocking me. What I can determine seems like a bug in the software. If a bad password is entered causing a message the software from that point on thinks it is commercial use after the correct password is entered. Then it seems like it disconnects the machines within 2 minutes and puts you back into the loop of waiting for a timer. This essentially makes your product unusable.

Posted by geraldmaffeo
Photon

Re: tired of getting commercial usage when helping family members

It is unfortunate that TeamViewer has somehow decided that I am a commercial user. Any examination of my connection history would show that I have used this to connect to only a small number of devices during the past few years.

I am a retired computer enthusiast with a number of computers in my household. One of those sits under a table and has no monitor, so TeamViewer had been very helpful to manage this box. Alas, it seams that will no longer be possible :(

Highlighted
Posted by QuietDad
Henagon

Re: No response to free use/Commercial Use.

That would be fine if someone actually replied to the form that says you try an resolve things in 7 days. It's been a month or longer now and nothing.

1 Reply
Posted by Fukthisprogramm
Henagon

This bad programm

after 5 minutes of use, the session ends. writes that commercial use is detected, but it’s not, fix it quickly
Posted by pliu19
Digon

Re: Commercial Usage

I have no idea...

Posted by edawen
Digon

Re: 5 minute Limit

Thanks. I just used TV to help a friend set up a new laptop (he brought his old one to the Microsoft store to get Win10 fixed and they dropped the laptop so they gave him a new one, a very good one). That was yesterday, before that I hadn't used TV for months.

I'm at mom's where TV has been setup for years, I finally set it up for unattended and tried to dial in to my home computer and get told I am a commercial user.

Yeah, my **bleep** is a commercial user. TV9 will work fine, thanks for the tip. I just wish I interacted with more potential TV buyers so I could convey my experiences.

Regards.

Posted by tjhall1000
Digon

Re: Commercial Usage

im still having this issue as well. i contacted support and they told me they fixed my account by marking it as free again, but i still get told commercial use is detected. so im stuck having to contact support again....super sad

Posted by jayemmeff
Photon

Re: 5 minute Limit

[removed per Community Guidelines] I, too, used to recommend TV to family and friends (AND to business users for the paid version), but no more. (I ONLY work out of my home, three computers in three rooms, but I'm disabled, so sometimes it's easier to just dial in.  Buh-bye TV.)

Posted by kfsutops
Trigon

Re: 5 minute Limit

I tried **Third Party Product** and I like the option but I had once problem. You had to be on the remote computer to accept the request or give a request number (Can't remember the specifics). 

I may have been doing something wrong but that was my impression. I am using the softwared to contact a remote computer on my network in another room. 

As of today, TV still hasn't responded to any of my requests to fix this commercial joke.

Posted by jwfuhr
Henagon

Re: Commercial Usage

I have signed a Teamviewer statement concerning commercial use stating that I only use Teamviewer to access my laptops at my summer and winter places. I monitor my heating and cooling systems and security systems. I have talked to your support people about this and they told me not to worry about the emails from Teamviewer stating I am using it for commercial use. Now Teamviewer will not even work as it kicks me out stating it is being used for commectial use. I am SUPER disappointed!!! I guess I will have to start using a different remote access program as you are leaving me with no alternitive.

Posted by tjhall1000
Digon

Re: Commercial Usage

you are rich enough to own summer and winter places? and you dont just buy their service lol. thats like a smack in the face to them i bet

Posted by Klas
Photon

Personal usage

Hi,

My teamviewer says that it suspects that I have a Commercial connection and its not. How can I get this to disapear. I only connects between my own laptop and Stationary Computers

 

Posted by WB4IUY
Trigon

Re: No response to free use/Commercial Use.


@QuietDad wrote:

That would be fine if someone actually replied to the form that says you try an resolve things in 7 days. It's been a month or longer now and nothing.


Been monthS here, many times I've sent it in, still nothing.

Dave

Posted by WB4IUY
Trigon

Re: Commercial Usage


@tjhall1000 wrote:

im still having this issue as well. i contacted support and they told me they fixed my account by marking it as free again, but i still get told commercial use is detected. so im stuck having to contact support again....super sad


How do you conact support and actually get a resonse??

Posted by WB4IUY
Trigon

Re: Commercial Usage


@gerrym52 wrote:

Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

----------------------------------------------

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests.

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

 

 

Hahahaha...yeah, right. I bet, just based on the few thousand comments on the topic on their own forums, they got so many emails they couldn't handle them. Now, they just ignor it.

 

 

Posted by mikee
Trigon

Trial expired with only a free account.

One of my home computers with TeamViewer stopped working saying the trial has expired and I had to get a license. I never did a trial and I did install it correctly for Personal Non Commercial use only, but here it is. This is the same machine that somehow switched to insider builds a couple months ago, so I don't know what bugs it might have. I do know of the official instructions found Here, but I did install correctly.

I installed TV, but kept the settings. When I reinstalled, the installer defaulted to Personal Non-Commercial Use confirming that it was installed correctly, but it still said trial expired when I tried to connect.

Then I uninstalled one more time, but this time used the remove settings check box.

When reinstalling, I had to select Personal Non Commercial Use, and the install went smooth. And this time it works normally as Free with no indications of a trial.

I am trying to figure out what happened. I never did a trial, just like I never changed to insider builds. Will my TV start saying that my trial expired in 30 days or less and can I prevent it?

Posted by Technut
Trigon

Re: Commercial Usage


@gerrym52 wrote:

Submitting the 'form' is no longer the correct process.   Their email states basically.. .this forum is now how such issues are resolved.    Here is what they sent to me.

----------------------------------------------

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests.

Which is why we have discontinued the usage of the support email address: support@teamviewer.com We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

Thanks for understanding.

Your TeamViewer Support Team


  •  

@gerrym52 you have misunderstood their email to you. They are NOT telling you to use the community FORUM. They are saying you must use the FORM to get a reset.

https://www.teamviewer.com/reset

They have explained that we can no longer submit a support ticket or use the support email address to get a reset.

In the first post in this thread they explain the proper procedure. It also explicitly says:

Hint: Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

I just wanted to correct the record because it's not helpful for you to post that people should submit their requests here on the community FORUM. That is not going to get them reset.

I'm not claiming that the proper procedure of using the FORM works all the time, or that they'll even respond to it. But the FORM is still the correct procedure.

https://www.teamviewer.com/reset

 

Kse Dyna --