After being "accepted" as a personal use user, since some days TV re-started to say i am using it as a business user (which i am not as explained in the previous support ticket), and i have to buy license, disconnecting...
I´ve been a private user for many, many years. Really enjoyed this service, and also I have got many friends into using Teamviewer. But now I´m really fed up with this Mafia-hunting for commercial users. This is probibly the most annoying hunt I´ve seen. I have been listed 3 times as a "free user", filling in 7 forms and one hand signed form (no answer). Still the commercial windows pops up, ending the session.
To other users, just let it go, there are other similar programs just a google-search away. Found a program in 1 minute, working as good as Teamviewer.
I really hope you loose your users and your reputation after this. Please stop harrasing your users again and again. This is so very frustrating!
Good buy Teamviewer, its been a blast theese 10 years!
Hi, the problem is that after updating to the new version 15.0.8397, it is no longer possible to connect with relatives or friends' PCs, "Commercial Use Detected", I cannot connect even with another PC of mine in the same network.
I read in the forums that the problem is the same for many other users who have done the update.
It is very frustrating. Will anyone intervene to solve the problem quickly?
oh bleep. (there I censored my own comment)
TV on the remote PC must have upgraded itself to version 15 overnight. Now I have to upgrade my side before it will let me connect. Does anyone know if this will bring any new nightmares to us?
Im really frustrated!
I have an account and to this account there are 3 pc 's and a android tv box connected. 1 pc and the tv box is mine, 1 pc is for my parents and 1 pc for my mothers cousin. I use it to help them remotely solve problems on their pc because they are no experts. And to reach my tv box to do updates on it.
Now teamviewer says every time I am using it commercially, denies connections for 5 or 10 minutes. That is really bothering. Also it keeps asking for password to connect my parents pc, although I am logged in on that pc with my tw account, and it starts automatically. So why does it asks for the password when i see th pc on list???????? It should join without typing in the password.
This program is getting worse and worse...
Same thing happend to me today. I have 1 personal computer that I use and access remotely. Now I am getting kicked out after 30 secs and have to wait to try and connect again. Looking at all the others that have the same issue and the bad customer suppoort respsonse, is making me look into other alternatives. I am going to try **Third Party Product** and I am open to other suggestions as well. There is no way I am paying $50 a month to access 1 pc a few times a day at most.
I've used TeamViewer for 5+ years after a competitor eliminated their free tier. Until recently, TeamViewer was mostly reliable . . . until the software started to falsely -- and without any level of detail for evidence -- accuse me of commercial use. I carefully reviewed the largely ambiguous description of "Commerical Use" (use your favorite search engine to find it) that TeamViewer provides and my use did not match any of the three (3!) examples provided.
From the sheer number of complaints I've read on this forum, it's obvious to me that TeamViewer has either:
Regardless, the sheer volume of recurring issues, the glacial customer service response time, and the fact that the false accusations continue should indicate the obvious:
The sad part about this obvious conclusion is that it undermines any incentive to actually pay for the product. [Removed per Community Guidelines] what evidence exists that software quality/reliability and customer support would be any better? I would suggest: NONE.
Here's what I did:
In summary, TeamViewer was good while it lasted, but the company has lost my confidence. I can't think of one reason for recommending it to anyone for business use based on the utterly opaque and disrespectful level of service shown.
Good riddance, TeamViewer!
Well I guess I fell better in that I'm not alone. Just logged in as my 92 year-old grandmother emailed me about some issue with her computer and I got the "you are using this commercially" message. **bleep**?? I have only ever used it to connect to 3 parents, 1 grandparent and one nephew, 5 total PC's, that I maybe use one a month to address an issue.
So now I have to find a relative that is closer to her and that has basic computer knowledge to go over and help her out. Guess it is my fault for not having a backup remote assistance application running just in case this went weird.
I agree - look at the volume and consistency of the complaints.
I am now doing the same thing - I have found and am testing a replacement. TeamViewer was a good product, but it is eliminating itself from the field.
I have had exactly the same problem. Coupled with the issue around commercial and private use which is on going for me I have given up and moved to another free prouduct where I am not having these challenges. I am tired of battling some of the issues I have recently seen with Teamviewer and finally had to surrender
I have been using Team Viewer for personal use for years, and loved every bit of it.
but now, it is saying commercial use detected and won't let me log into my laptop at home.
I have had this issue before last year, and it was solved. and now it is happening again.
please can someone help.
same here, long time user. Nothing has changed in my use, I only control my home PC when I'm away. I filled out the form to dispute this yesterday, no contact and I still can't use TeamViewer without being kicked out of my sessions within a minute.
It is getting really annoying,,,
I love team viewer. but I can't take the connection issues.
within the 1 minute intervals, every 10 minuts that you can connect, I ended up installing **third party product**.
It is not as slick as team viewer, but it works. and is free.
if they fix my account, I will go back to team viewer, but at the moment, it is unusable.
I heard the fiscal numbers within TeamViewer are not doing so well. This is the result of the crazy action. I have used teamviewer for almost 9 years on my personal devices and today I got the same message. What a joke, $749 for a business use when I use it on 3 devices (my desktop, my laptop and my finance laptop.) Teamviewer did go public in biggest German tech IPO since dot-com boom on Sep. 25, 2019. Stock's are wavy for them.
*uninstalls TeamViewer and installs a better 3rd party app
The reason they're having financial issues is because of their bizarre pricing. There's nothing between free and $600/yr.
If they had a limited use free version (so many minutes use per month, or even per session), and a personal use version for around $50/yr, I imagine that a good portion of their current free user base would upgrade.
I switched to another remote utilities for Windows application, and while I'm well within their license terms for free usage, I'm strongly considering buying their license [removed as per Community Guidelines] because I actually really like the application. It seems better, faster, and more reliable than TeamViewer.
[Removed as per Community Guidelines] I can't justify those kind of $$$, particularly when support is so awful.
I understand that free users are a drain on their resources. A free user certainly isn't free to TeamViewer. But they should be trying to turn them into paying customers, not forcing them to look elsewhere.
Today, I tried to connect to my PERSONAL computers AT HOME from my work computers, from my PERSONAL laptop via mobile hotspot AND from the app on my phone. I was DENIED several times and received an error message telling me that COMMERCIAL USE WAS DETECTED. And, I couldnt switch back and forth between devices. These folks want me to BUY A LICENSE to connect to devices ON MY ACCOUNT! Oh well...
I've been using Teamviewer for YEARS. Im going to a different provider now.
SEEYA! Wouldnt wanna be ya!
Oh yeah. I did call customer service and the level or "Customer Service" was appalling!Yeah...
I am strictly using TeamViewer privately to help my partner & friends with whatever PC-problems they have and to connect to my own home-PC to start queueing for WoW Classic.
Yet this problem has appeared just recently and it's preventing me from using this application.
35 dollars a month is a bit hefty considering my usage pattern...
same problem with me, i tried to call customer service but they refered me to this site.. so frustrated
I filled it in a month ago and still getting flagged. I service several elderly friends and my brother in a nursing home and they are all CONSTANTLY having small issues as none of them really know how to use a computer very well. I am not paid for any of my services and it is NOT commercial use. I have heard the wait can be up to 3 months or more for any reply from TV. Sad.
Ha! Instead of the moderator "removing the competitor link" from this message, how about removing the "commercial use" flag from everyone's free versions of TV instead?
Hi Josh - I've filled out the form TWICE now in that past 2 months and I'm still getting the message about suspected commercial use and bumped off my connection. I help several elderly people for free and my brother in a nursing home. NOT commercial! Please offer a REAL immediate solution to this problem. Thanks.
ID **Please do not post TeamViewer IDs** (please UNFLAG ME!)
I have filled out the same form and I never got a response or any solution to my problem.... I would really appreciate a reply from TeamViewer I have been waiting for over a month for a solution for this problem!!!! @TeamViewer
this has to be the worst support so far I've received for a product and worst way of getting in contact with anyone who can help!
I tried reaching out to support but they havent gotten back to me. I dont know what to do to fix it. I didnt even set it up as a business account either.
I keep getting this statement when trying to use the app. I'm connecting to my home PC from my iPad. I have complained previously but no response coming back to me at all. Can anyone point me in the right direction.
I am getting this too all of a sudden after years of free usage. It looks like TeamViewer is starting to charge their free users as a money grab scheme. If this doesn't get resolved, I'm going to look for another software
I submitted a form to have my computer reset more than 7 business days ago. I have yet to hear anything back by email. Is there a way to get someone to look into it and tell me how long I need to wait. I use it on my home computer and my mobile. So your detection value is a little wonky.
I have 6 devices, 2 desktop iMac's, 2 Macbooks, and 2 or 3 iOS devices for remote access. My 2nd iMac is a newer unit late - 2014 iMac 5k macos Catalina; and recently added an iPhone 11 and iPad 5 for remote access when away in Dominican Republic, my wife's country and working with immigration for some time. Recently tried to access my iMac 5k, which is the Lead or Host computer and now get that msg many here are getting, suspect commercial use, or sometime detect commercial use, with an OK or More Info botton, which takes you to a request to pay **Please do not Discuss Price**. Yikes! I have been using TV since 2012 I think, and never an issue; but now, and only when trying to access my newer iMac 5k with macos Catalina do I get the msg. I can connect with the older mid-2011 iMac using Sierra 10.12.6, and eith macbooks with never and issue. I have filled out the form online so TeamViewer can access my setup, and my long history with them as a personal use only. I was surprised to see so many have the same issue; and, hoping we can all find a fix, so, we may use TV once again. I desperately needed a few documents on the iMac 5k, which I use mostly; but, could not access long enough to find the documents needed for immigration in Santo Domingo for my wife's visa to come to America. I have heard nothing from TV folks, and just tried to call them and specifically asks if you are a free personal user, and says come here then hangs up on you. Hmmmm... Well, it is free, but of no use currently for us folks with this msg and blocking our connecting remotely. This really ended up hurting us badly this time; and, the trip to Santiago and bus ride to the capital Santo Domingo US Embassy was wasted. In that country documents for ID, birth certificates have to certified every 90 days!!! Not like here good for life. Crazy... But, this must have evolved either for having to constantly going to numerous locations and waiting in hot weather with a huge crowd of people for your number to be called, then get in a line, which goes to several other lines, having to pay 300 - 800 pesos at each. That is not a lot, as the exchange rate is 55 pesos to the dollar. But, it does add up; and, the trip there and back is expensive, requiring numerous trips. I have no business, not working and retired. I do not understand how their system could flag me as suspect for commercial use? Does anyone know if there is some setting or some limit or some type of use that one should not engage in? Has anyone received a response with any type of explanation? I tried a chat session here just now, but ended up talking to myself, although it did allow me to send my messages. Just no one eve responded, nor gave any indication what happened with all my sent messages. Hopefully, someone will chime in and assist me. [removed per Community Guidelines] I did use **Third Party Product** also some years ago until they went completely commercial. I do not think any of us here could afford, or justify **Please Do Not Discuss Price** to occasionally connect with your remote computer for files needed elsewhere a few times a year. I just like to connect and see that all is working, so, when that very much needed moment comes, like it did recently, all goes well, and quickly. But, I got cut off intially, then completely blocked, saying must wait some specified length of time. That does not work when at the US Embassy for your interview and they need a document which you may send by email to them; but, I could not do it at that critical moment. Now, must start over in the process. I have never been so dismayed by a setup that I tried out so many times and never a problem. Then, when the time came.... Blocked! Please give a reply if anyone has some knowledge of what one may do, or not do so this message and blocking does not get flagged. Best, Seth Thomas
At the end of September, I filled out the form for one of my laptops in my home that I was getting the "Commercial use detected..." message for and TeamViewer had it fixed one week later. I then filled out the form for the TeamViewer app that is on my phone to get freed up for personal use on October 11th, well over a month agp, and I am still getting the "Commercial use detected..." message - So, that means they have overlooked my request or they decided that they believe it is being commercially used - I will never know because they haven't sent me an email about it. They did send me an email that my laptop had been freed up for personal use over a month ago though a week after I filled out the form for it. So, I went ahead and filled out another form for my phone and maybe they will take care of it this time?
Finally posted! But, for how long... We shall see. I know it is a free version; but, locking up my computer when I deleted all the TV files I could find that did not get deleted from an uninstall, I find rather unsettling. However, we shall see what happens from here. I suspect I will be placed on some black list and my account will be permanently flagged to not work. Well, I thought folks should know about this experience; and, that so many files are placed everywhere in one's operating system folders of all types it was incredible. I have never seen anything like it; and, I have successfully deleted some very nasty ones including MacCleaner, MacKeeper and the like.. Those actually were easy; but, may be ones folks know about. TV SW required a complete erase and reformat of my boot SSD, and reinstall of macos and a recent backup of my system setup to get things working again. Best, Seth
As you can see my post has subsequently drastically edited and many thing deleted. They completely control what is said here. How American. And, one message has been completely unposted, as it was revealing of the many files that cannot be deleted once TV is installed; and, if they are deleted, your desktop will lock down and will not complete a startup. Look elsewhere for what other folks have to say. Folks have posted the exact file name and message received when they get their computer locked up by TV SW files that were deleted. I suspect this message will not get posted either. Best, Seth
I'v been using TV to assist a visually disabled Veteran and sent them the information they requested which resulted in a message that they were reinstating my free use. However after about two weeks got the same message again. They don't identify which ID is in question, so I provided both ID's in both responses. Now I get the "timeout" disconnect plus the "commercial use" nag. I believe they are obviously trying to push people to a paid status. If their prices weren't tiered such as to punish individuals who might be wiliing to incur a small annual fee, I would consider that. I hope they get their obviously biased algorithms fixed soon.
Yes, total control of what is said, and what cannot be said. That is crazy. How can people interact effectively if every other sentenced is sensored? This is American, yes? TV? And we are in America, yes? This is rather outrageous.
Unfortunately TV is a German company. They just need to fix their "detection" algorithms so they don't flag obvious personal use. They may be overloaded because so many ID's are being flagged by bad agorithms. Hang in there!
Ok. Thank you for the response. You are connected with teamviewer team? Yes, I suspected a change was made in their flagging routines, and somebody got overzealous, and now they are inundated.