Posted by No0btastic
Henagon

Re: Trial period expired

I am fully aware of reaching out to teamviewer but i assumed it was here i had to do it ?

If not here then where else do i contact them ?

Posted by gsaverino
Henagon

I'm using Teamwiever for private use but license expired on this XP computer...

Hi, 

I have had dozens of issues with the free version of TeamViewer timing out on me.  I use it to help my family members and love the tool when it works great.  I believe that I have accidently at times installed TeamViewer but when I select unattended access, it somehow flags that it is no longer the free version and now the license expired on this XP computer....

I'm still using teamwiever to help friends or family members...

What can I do to uninstall this version, download another one and install it on this XP computer ?

 Thanks for your consideration.

Posted by mittcross
Photon

business license to personal license

hi ,

i have tried a trial of the business teamviewer and now i wanted to keep using it as personal . i have tried to delete but always gives me problems and i need the business key, i cant find any solutions on how to switch back to free/personal use??

 

Posted by wrswaim
Trigon

New TV 12 expires for free use?

I installed the new TV 12 update and all works well now.  I use it for personal use to access 2 pc's (one more than the other).  I installed it on the pc's I access ad they are fine now.  But on the one I do the accessing from it now says suddenly it is expiring in 6 days (?).  Funny thing is its for free use and even stranger is I used the same install file from TV.  I did check off the correct boxes.  Even did an uninstall and einstall just in case to make sure - marked basic and for free use - and it still shows an expiration suddenly.

How can this be fixed as soon as possible?!

Thank you!

Posted by Grabbax
Electron

I literally cant stop using commercial use

Ive looked everywhere, tried everything, deleted files

I dont understand i want to use teamviewer for personal use

I just want to get my hands on a real staff member but apparently you have to buy the product to even talk to one

This is **bleep**sing me off

Help!

Highlighted
Posted by Theresa
Henagon

Re: Free version of TeamViewer Issues

I am having the same problem.  I called the 800 number and was told that TeamViewer is no longer offering support to its Free users. And that email support for free users is shutting down  as well ("if it has not already"). So, I was told the only way for me to maybe get help would be to write to the Community. When I told the "customer" support person that the Community postings indicate this is not an issue that can be solved via the Community, he said, "I don't know what to tell you. As I've state many times, there is no longer support for free users. We wouldn't be doing so well if we continued to support non-paying customers.You could try using a different computer or something." !!! I was appauld by this "customer" (paid only) support person. So, since I don't plan to buy a new computer for the sole purpose of using Team Viewer and there is no customer support for free users and the Community can not help, there seems to be NO way to fix this issue. Has any one found a solution?

19 Replies
Posted by bartlanz
Heptagon

Re: Free version of TeamViewer Issues

The ONLY solution to fix a Comercial or Both selection durring the installation process is to go to this page (https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...) and then fill out the form mentioned.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by davoser1985
Photon

Test licence expired - i want just the private one

Hello
I testet Teamviewer Business. After expired test time i want back to the home or privat licence. but i cant. i uninstalled and installed teamviewer again. but ever when i will log on my other pc, it shows me up the message: test licence expired. what i have to do?    greetings from switzerland :-)

Posted by Kimber1
Photon

Why my TeamViewer tells me my license is over when I'm just a free personal user?

Why my TeamViewer tells me my license is over when I'm just a free personal user? I look for answers and all the stuff I find where old pictures...

How I can use my TeamViewer as normal?!

Posted by bartlanz
Heptagon

Re: Why my TeamViewer tells me my license is over when I'm just a free personal user?

Chances are you either selected Business or Both for type of use when you installed TeamViewer rescently. OR TeamViewer has suspected you are using it for Business use.

You will need to go to this page: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-tri.... Review it and do what it says. Towards the bottom of the page is a link that brings you to a form you'll need to fill out and submit. 

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by waces
Trigon

Free license handled as commercial with a luck of support

Hi,

As of today my 2 TW instances started to act as commercial ones (both of free). It makes impossible to use.

Tried to open a support case but the form said my account cannot tied to a license (surprise, surprise Sherlock, those are free licenses), so support ticket cannot be opened.

Why it starts act as a commercial license and how can it be changed back (beside of uninstalling and forgot TW for good)

Posted by Hikafer
Photon

Re: Free license handled as commercial with a luck of support

Same here. i just use it every few month to connect to my fathers laptop, and today i needed to connect and it says i use it for commercial Purposes. This is a joke...

How to fix this?

 

Posted by bartlanz
Heptagon

Re: Free license handled as commercial with a luck of support

You will both need to go to https://www.teamviewer.com/en/support/personal-use-verification/ and fill out the form.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by mishu8689
Henagon

Free trial closed

Hello, 

I am running TeamViewer on my personal laptopt, which I use at home  and at work, and another another computer at work. At home I connect from my laptopt to the computer at work because the ip of my research insitutute is registered to acces private research databases like webofknowledge.To whom may ai speak to still use the software for free?

Posted by waces
Trigon

Re: Free license handled as commercial with a luck of support

That's not answer of the question _WHY_ it started to acting this weird. Byt filled up the form and nothing happened as expected. (btw log files are mandtaroy? **bleep**? in the back office TW must see the assigned license)

I guess TW is bit behind reality and thinks the lates insider build of Windows 10 is a server.... LOL.

Posted by freedomq8
Henagon

Expired trial of team viewer for non-commercial use (personal)

Hello there, 

I think by mistake i installed teamviewer with trial for commercial use. After the peroid expired i tried to go to the free mode but i couldnt (which makes it impossible to connect to home pc ) i extended the peroid of the trial and i hope there is a fix for this issue meanwhile.

 

Any suggestion?

 

 

Posted by TommyToot
Electron

Reset licence - free user

Hello,

Im an individual using team viewer with friends. I do not have a business however my free trial has run out.

Can you please reset my licence?

Posted by bartlanz
Heptagon

Re: Reset licence - free user

Go to this page and do as it instructs. https://www.teamviewer.com/en/support/personal-use-verification/

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by muchelaguito
Henagon

Re: License question

My ticket number is 3156599

I am also in the same situation, and haven't received any resolution. My use is personal, to help my wife, my kids, and my parents, I don't understand why I keep getting a "trial expired" message.

Posted by jarom004
Photon

Re: License question

Hello,

I recently purchased a few computers from my work, they have previously been used in a commercial enviroment and we do have a Premium license with 2 channels. Since i purchased from my work i am now wanting to use them for my family with my personal account, but i am now getting the trial expired notice and i am locked out.. could i get these computer reset? or what process do i need to go through to acheive this? i looked at submitting a ticket but it says i need a lisence to do so..

Thank you,

Posted by rolli_driver
Photon

Wie kann ich von kommerzieller Nutzung zu Nicht kommerzieller Nutzung (privat) ändern?

Hallo

Wir haben versehentlich bei der Installation kommerzielle Nutzung statt nicht kommerzielle Nutzung ausgewählt. Nun läuft die Testversion ab, wenn wir in den Ferien (Lager) sind, von wo wir zwingend auf den Computer zu Hause zugreifen können müssen. 

Wie kann von kommerzieller Nutzung zu nicht kommerzieller Nutzung geändert werden? Was passiert, wenn die Testversion abgelaufen ist?

Danke für jede Hilfe!

Posted by bartlanz
Heptagon

Re: License question

Go to this page and do as it instructs. https://www.teamviewer.com/en/support/personal-use-verification/

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Thomas94
Photon

I unfortunatelly downloaded teamviewer as commercial version but i want to use it privat.

 
Posted by natanaelr69
Photon

help with version

i have had team viewer on my laptop and did the free version because i needed it for my computer to remote access while i am in school and my laptop version states that it is needed to purchase a business one because my free trial is over. however i requested the free one because i am not useing it for business purpose. what do i do now because i can not use mine.

Posted by sonnyk76
Electron

Re: TeamViewer thinks I’m using the software commercially!

Hello all!

I am using team viewer to access my personal computer for no fonancial or otherwise compensation, yet upon initial installation I believe I may have selected commerical use by mistake. Please advise

Ticket ID: 3303473
   Subject: Request from Personal Use Verification form

Posted by sonnyk76
Electron

Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Hello!

I selected commerical use by mistake when installing TV on my personal computer.

I am using TV to access my personal computer and not for financial or otherwise compensation

Ticket ID: 3303473
   Subject: Request from Personal Use Verification form.

Please advise.

Thank you

Posted by Viachka
Henagon

Free License

hello. I had a problem. I always have a free license, but few days ago I saw a message that has expired trial period. Tell me what do I do.true.jpg

Posted by slufrano
Photon

Installation and Access Issues

I can not access ``1 computer due to it saying it's going to disconnect in 5 minutes.  I've installed and reinstalled numerous times and it still says the same thing.

 

Posted by dlmvegas
Photon

When do you plan on fixing my problem

 
Posted by dlmvegas
Photon

Do you ever plan on fixing my problem

It has now been over a week since I filled out the stupid form for you to correct my "Trial Period" problem.  Has anyone out in this community ever gotten their problem fixed?  Reply if you have and how long it took to get fixed. 

I use this program maybe once a month which doesn't justify me paying for this service.  So I guess if you're a free customer and have problems good luck on getting anything resolved.  Anybody else who's fed up with this try **Third Party Product**.  It works a **bleep** of a lot better than Teamviewer and it's free with a pdf manual as well.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Hi sonnyk76

Please note that as stated in this form, due to the large number of requests this can take up to 30 days. Thank you for your patience.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by SOFAKOM
Photon

Turn back to private use

A friend made a mistake when installing Teamviewer and i can't find how turn back to the private use.

Posted by Gojurick
Electron

Re: TeamView Free does not allow connections.....

I just started having this issue on a Windows 10 PC and an iMac.  I've used TV for several years and never received this message before.  I have not uninstalled or reinstalled, but do update when it asks to. I have 2 other PCs that have no issue whatsoever. I'd ssay this is more of a bug than anything.

Posted by Wizardofmann
Digon

Re: Session Keeps Timing Out Despite Being Disabled

My sessions also keep timing out at the most innappropriate times. I use version 12 free. Looking in the extras menue I do not even have the option to disable timeouts. It is most annoying!

Posted by lowery76
Photon

Demo version installed on personal server

I have a personal media server at my home.  I had to re-image this server a few months back.  Before i re-imaged everything was fine as far as Teamviewer is concerned (did NOT install Demo version).  Now the agent that installed limits me to 5 minutes.  How or can I fix this?  I have tried uninstall/reinstall with no success.  My server is a 2102 R2. Screenshot attached.

Thank you in advance. 

 

Screen Shot 2017-07-19 at 8.16.37 PM.png

 

 

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Demo version installed on personal server

Hi lowery76

Unfortunately there is no option to select personal use on a server as the free version cannot be used in server OS. I am sorry, but you are unable to use the free version for this purpose.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Blacker1983
Henagon

Error Licence free

Posted by xzbi_tv
Photon

Re: Free version of TeamViewer Issues -locked with the tablet manufacturer for commercial use

Dear TV staff,

I am trying to use the TV12 in my HP Elite X2 tablet with Windows 10 for my personal use but the system detected as commercial use bound with HP.

However,  I am not an employee of HP anyway,

How this TV12 detect is for the Hewlett-Packard company commercial use?

I tried many times of uninstallation and reinstallation, it showed consistantly the same message.

Thanks for your kind advice.

From Singapore

 

 

 

Posted by umerbutt
Electron

Why do I see TeamViewer trial - 'Your trial period has expired' ?

I hope you're fine,  TeamViewer become expire even I want to use this as a personal user.  how I can fix the problem . when i uninstall it , and install new one it show me error . exectly same error as you can see following link . looking for reply as soon as possible.

Thanks .

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...

Best Regards.

Umer

Posted by 774
Henagon

"Your license limits the maximum session duration" for FREE personal use

I try to use Teamviewer to assist a friend to make some application settings on their PC but keep getting timed out and then locked out before the update processes on their PC can complete.  The dialog box that appears informs as follows "Your license limits the maximum session duration", yet I have the impression that even the FREE personal use version should have no time limit.

Posted by Tom2
Henagon

Team viewer free license expired?

I completed the form to switch from commercial to private since I don't even work and only use teamviewer for my home computers but I haven't gotten a response. I sent the email 20 a days ago and provided all the files required and information, please help??

Posted by DragonDon
Electron

Re: TeamViewer thinks I’m using the software commercially!

You wrote

 

"If you believe that you installed TeamViewer and chose commercial or both accidentally, or have been flagged by mistake and you are really only using TeamViewer for personal, non-commercial use, In such cases we can review this and potentially unblock the software for you if we believe you only use the software for personal use."

But gave no direction on how to get this reviewed?  Do we send an email?  If so to whom?  Is there a form to fill out?  If so where?  It's getting hard to help my friends around the world now that it suddenly decided to thing I've got a commercial license when clearly I do not.

Posted by mirco880
Henagon

MOTO G

Hallo, möchte mich mit einen Partner verbinden, und es kommt die schrifft - Verdacht auf Kommerzielle Nutzung - obwohl ich die nicht Nutze. Das Passiert schon zum Öftern mal - Genauer 7.mal schon - Können Sie Nachschauen ob da Vieleicht ein Fehler Vorliegt ? Ich werde immer nach minute Getrennt !
Habe schon Letzte Woche geschrieben aber ich habe keine Antwort bekommen.
 
Mit freundlicen Gruß
Orazio Guarnera
   
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: TeamViewer thinks I’m using the software commercially!

Please visit the following links for assistance and be sure to enter a detailed description of your use when filling out a form (Hint: “I use for personal” or “use for family” are not detailed descriptions):

Trial Expired
Why do I see TeamViewer trial - 'Your trial period has expired' ?

Commercial Use suspected/detected
Why do I see 'Commercial use suspected' / 'Commercial use detected'

Note – Due to the large number of requests, this can take up to 30 days to be reviewed. Posting to the community will not speed up this process.



Please see the above information :)

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by NaokoIida
Henagon

Free license

I would like to ask you about the Team viewer Licensing.I am using the Team viewer on my desktop PC with the free license.And I downloaded the Team viewer on my Mobile phone also.Because, I want to check my desktop PC using my mobile phone in remote.However, a few days later, an error message was shown on my mobile phone.Moreover, I was not able to connect to my desktop via my mobile phone.Error message is "Team viewer license for desktop has expired."I don't use it as the commercial.I use it only personal using.Could you please tell me how to absolve from commercial license on desktop?I reinstalled the Team viewer, but it had not been repaired.Your kind assistance would be much appreciated.

Posted by mirco880
Henagon

MOTO G

Hallo, möchte mich mit einen Partner verbinden, und es kommt die schrifft - Verdacht auf Kommerzielle Nutzung - obwohl ich nicht das Nutze, werde immer getrennt. Das Passiert schon zum Öftern mal - Genauer 6.mal schon - Können Sie bitte Nachschauen ob da ein Fehler Vorliegt - und wieder reparieren ? Ich nutze es nur für manche Famielien Mitglieder zu helfen.

Posted by cgerwer1
Henagon

Re: The trial period has expired!

I have only free licence, as I am not concerned with commercial licence.

 

Why do I receive the same message :"Your licence willexpire until 8 days" ?

 

Thank you

 

EMAIL  : [email removed]

 

Posted by nobishiro1622
Photon

TeamViewer12 Install about trial piriod

To Person in charge

I registered a team viewer on an individual basis.

Perhaps I mistakenly registered for commercial purposes.

Is it possible to revert to settings other than personal commercial use?

Please tell me.

regards.

Posted by binoy_debnath
Electron

Team viewer commercial to personal

I am running Team Viewer 12 on my PC. But some days ago it suddenly shows that trial version has expired. May be Team viewer consdiers my PC as a commercial user. But I am a student  and want to use as personal use. I also submitted a ticket atTeam Viewer support center. It almost 15 days, but till I didn't get any response from the support center. What should I do now? How can I switch to commercial user to personal user?

Please give me suggestion.

Thank you.

Posted by ThanhTaTien
Henagon

Re: The trial period has expired! - SOLUTION

Dear Esther,

Can you help me?
I think I setup the software commercially but I only use teamviewer for personal purpose.
I sent request 1 week ago, my ticket ID: 3348246
Look forward to feedback.
Thank you