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Posted by CésarPeninck
Electron

Pseudo "comercial license" problem

Good Morning!

I've always used the teamviewer to access my computer through my smartphone and my college and intership computers, just to do academic work and studies. I do not use the teamviewer for others purposes (like business). But from a few days ago I'm having problems with "commercial license".
I am trying to access my computer, but a message appears judging that I am using the program for commercial purposes and then it prevents me from keep a connection.
It's an embarrassing situation, considering that i've always used it to do the same things.

Is there a way to "prove" that i'm using the teamviewer to do academic things? Please, let me keep doing my studies. I really need to connect to my PC.

Posted by Deadlink
Digon

Re: TeamViewer unterstellt mir eine kommerzielle Nutzung, was nicht stimmt!

Welche Alternativen kennst Du denn?

Ich kenne bis jetzt nur **Third Party Product**. Nur da muss man in den Routern einiges einstellen.

 

Folgende Werbung ist nun zu sehen:

TeamViewer.jpg

Posted by ryanbeymer
Digon

Re: TeamViewer thinks I’m using the software commercially!

There is a new kid on the block **Third Party Product**, definitely not as good as team viewer but it looks like Teamviewer is going to start locking the free option down to something that isn't usable.

Posted by MasterCATZ
Digon

Re: TeamViewer thinks I’m using the software commercially!

same problem none of my Android devices can be used to acess my desktop PC anymore 

all have been flagged and I only log into my desktop at smoko break ... 

meanwhile my desktop PC that connects to lots of other machines is still fine ... 

 

 

Posted by AulPedajas
Digon

Re: TeamViewer thinks I’m using the software commercially!


@ToMz997 wrote:

Hey guys,,, there's a ton of alternative!!! Same problem here and you can use many remote connection software for free !!! Uninstall Team Viewer!!

Had the same problem that you.. was using team viewer from work to connect to my personal PC to be able to access facebook, answer my SMS from PC and some personal stuff like that...

I contacted the support to see what are my options to get a paid licence and the only option is 500$ a year!! WHAT A JOKE !! I was willing to pay something like 30-40 $ a year but they don't have any personal licencing options ...

Sometimes you need a kick in the **bleep** to change your habits... that the time to change TeamVIewer for something else!!! Give a try to **Third Party Product**! I would never recommend TeamVIewer in the future....


Do you know any alternatives for connecting to Android phones from PC?

Posted by Glassdub
Tetragon

Re: TeamViewer thinks I’m using the software commercially!

Yeah, tons of semi functional **bleep** & $$$ware.

Posted by AulPedajas
Digon

Re: TeamViewer thinks I’m using the software commercially!


@Glassdub wrote:

Yeah, tons of semi functional **bleep** & $$$ware.


I don't know any that works from Windows to Android.

Posted by ryanbeymer
Digon

Re: TeamViewer thinks I’m using the software commercially!

This usually pulls up some good results on google, make sure you use quotes. 

[removed by moderator per community guidelines]

Posted by ryanbeymer
Digon

Re: TeamViewer thinks I’m using the software commercially!

Obvious to some, you can spin up a vm and work around it. 

Posted by PHJAH
Photon

Access Duration

I am a new subscriber to Business TeamViewer licence. After logging in for less than 1 minute I get 'timed out' after less than 1 minute. Why?

Also it would seem that maximum access at any one time is 5 minutes I need at least 30 minutes each session! How can I increase the access time to suit my requirements?

Posted by mcarmine
Henagon

Commercial Use

il mio teamviewer mi risulta per uso commerciale, quando lo uso a scopo privato?

Posted by mcarmine
Henagon

Re: Commercial Use

buonasera il mio teamviewer con id **Please do not post TeamViewer IDs** risulta per uso commerciale mentre io lo uso da privato per aiutare qualche amico?

Posted by Theboogyman
Henagon

Re: Licence needed??? for Free user?

I had this happen twice now, can't access my home media server from my tablet.  They said they fixed it, it worked for 2 connections over a 3 week period now it's locked again.  Claiming I'm using it for business yet I'm not even out of my home network.  Was going to pitch this to my work but if they can't manage personal accounts there's no way I'm gonna pay to deal with this kind of **bleep** at work.

Posted by Mr_Pryor
Photon

Usage level has crossed the FREE user allowance?

I had to contact teamviwer support a month ago because it thought i was using teamviwer for business. But yet its back yet again?

I use teamvower for home server and my friends home server and thats it..

 

 

Posted by duanemitchell
Henagon

Re: Commercial use accusations and reset?

I completely understand trying to prevent those who use TeamViewer as free for commercial use from doing so. But this is a bit draconian.

I've received 2 emails saying the ID has been reset. In the email there's no mention of what ID they are talking about?

There's room for improvement in this system.

Posted by mRZ
Photon

All Connections closed after few seconds

Hello,

TeamViewer tells me that one of the Users uses TeamViewer for commercial use and closes the connection after a few seconds. The problem is non of us are doing this. We both have a free non commercial license.

What can i do ?

Posted by carlwaring
Digon

Re: Free License Limitation

Last week I filled-in the form to have my account reset to free. I received an email on Friday to say this had been done. I tried it for the first time today and it still doesn't work. Guess I'll just have to fill the form out again and wait another week and see if it works,

Really annoying :mansad:

Posted by eclay42
Electron

Re: TeamViewer thinks I’m using the software commercially!

Just ran into this issue today. Given TeamViewer's response to this issue (fill out a form and wait a month and hope they help you) and how we can't even mention their competitors without being moderated I think I'll be saying goodbye to TeamViewer.

I need a reliable service that's not going to blacklist my account out of the blue with no warning due to what appears to be a programming error and then make it very difficult and time-consuming to get my account cleared. I would be willing to potentially pay for a high-quality personal remote desktop service for managing my PCs the same way I pay for a personal privacy VPN, but TeamViewer's prices are completely insane for any sort of personal use.

From my perspective, the appropriate action for TeamViewer would have been to reverse all the automatic bans as soon as the problem was identified, and let the fixed algorithm reflag any accounts that were actually abusing the free license.

If this was intentional, then TeamViewer is going after the wrong people. Individuals who might have logged into their work PC using a personal TeamViewer account once or twice to check email are NOT going to upgrade to a paid account They'll stop using TeamViewer entirely and switch to something else. Companies who install TeamViewer on their PCs without a commercial license are who they should be going after.

Additionally, if TeamViewer really is facing the problem of too many free accounts using up their bandwidth, then maybe they should offer a "personal plus" account that costs maybe $20-$30 per year with some extra features to make it desirable over the free account for power users.

But for the time being, Goodbye, TeamViewer.

Posted by Cac
Electron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Same issue here. Filled out the form. Got clearance. But on the same day got block again... Filled out the form the second time. Haven't heard back yet...
Posted by juanc37
Henagon

Re: All Connections closed after few seconds

You will have to go and request that your ID be removed from this commercial use flag. However it will not work. You will end up waiting a week, then they send you an email saying the issue was fixed, and nothing happens. You will not be able to use teamviewer again regularly until they fix this issue. The only solution is better developers and time. If you find a solution that actually works, please let me know!! Good luck

Posted by maturmel
Electron

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

30 days, really? So we are stuck with no access for that long because you can't just unblock people upon submitting the form, and THEN review and readjust accordingly?

I'm not that patient, so I'm done with TeamViewer. Time to switch to REAL FREE solution for personal usage.

Posted by amber333
Photon

Free account - access denied

My family have five laptops/computers which had TV set up on them, so I can support them when I am not at home.

Only my own PC and laptops are now allowed access.  If I try to access my family's devices or if they try using TV, a message comes up saying they are using for commercial use and then disconnects them.

Any ideas, please?

Posted by bazbsg
Tetragon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Better yet, they should only inform you at first that they suspect commercial use and ask you to submit your form and logs and keep the account active while they review. Innocent until proven guilty applies in German law too.
Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Given that TV are evidently not interested in giving this problem any kind of priority, I am requesting that the moderator ceases censoring the names of competing products in messages, so people at least can find recommended alternatives to your program.

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

test **Third Party Product**

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Thanks - very helpful!
Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

test **Third Party Product**

Posted by ryanbeymer
Digon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Also for those that are wondering what these censored messages say, subscribe to the thread and then when one of us says it again. Emails will go out to the followers before the mods get a chance to redact. 

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

It seems that brandnames are automoderated, so if anyone wants to recommend something else, just misspell it, or leave off the first letter. So you could write "I like **Third Party Product** with an 'a' at the beginning"

Posted by BillBittel
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

If their algorithm to detect commercial use worked as well as their algorithm to detect competitors’ products, we would not be having this conversation…

Posted by ryanbeymer
Digon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Lol... their moderators are defintely on a power trip to keep this forum in check. 

Posted by Glassdub
Tetragon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

No one at TV knows or cares about any of this its just bot scrubbed for unwanted content.

Posted by ryanbeymer
Digon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Disagree, his name is Josh. 

I got a slap on the wrist. 

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Ha! I stand corrected. They nobbled my post, so it seems they are read by a human eventually.

So, would that human like to let us know what, if anything, is going to be done about this situation?

Posted by CoolRaoul
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat


@CoolRaoul wrote:

About one week after having filled the form I received an email titled "Your TeamViewer ID has been reset to free" .

Same day later I've then tried to open a session from my home computer (the one with the ID submitted in the form)  to my sister in law laptop  but, unfortunately, I'm getting that popup now:

 

Filled the reclamation form again but I'm starting to lose hope.


This time it worked

Fingers  crossed...

Posted by Silli
Henagon

private use refused

Hello, used teamviewer exclusively private (my parents (at 74 years) ever 2 PCs, 2 mobile phones) my brother (1PC), at home between 4 PC's and a friend to help with problems.
Now TeamViewer shows me that I should buy a license and interrupts my connections. What can I do to make the account free again?

Posted by viewer133
Electron

Re: Team viewer not working more than 5 min ,even after login with registred user. only work on team

Hi, 

I am having the same problem.

I am using the same account for a while by now and i never had any problem.

Can you please help? 

Thanks

Posted by Glassdub
Tetragon

Re: Team viewer not working more than 5 min ,even after login with registred user. only work on team

There is no help, I haven't been "helped" in over a month.

Posted by tayyab
Henagon

Re: Private use - Student

I have been using the teamviewer in similar setting but now teamviewer wrongfully classifies my usage as commercial. Is there anything that I can do about it?

Posted by Kito15
Electron

Re: TeamViewer thinks I’m using the software commercially!

The ability to contact Teamviewer support has been removed for private users.  Looks like you can never reset the account anymore to Private if Teamviewer falsely claims that you are a commercial user.  The support email address has been removed.  

Posted by CoolRaoul
Digon

Re: TeamViewer thinks I’m using the software commercially!


@Kito15 wrote:

The ability to contact Teamviewer support has just been removed for private users.  Looks like you can never reset the account anymore to Private if Teamviewer falsely claims that you are a commercial user.  The support email address has been removed.  


Use this form instead: https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by JoeNgan
Henagon

Re: No professional/commercial use

I use it private! 

I connect to my home from school.

I connect to the home to play online games from school.

And use my mobile phone to watch the progress of the online game.

Not used for any other purpose.

Please check the connection records or data to confirm

Posted by peter-ro
Electron

"Verbindungs Timeout!" nach genau 1 Minute

Ich starte eine TeamViewer Session und (reproduzierbar) kommt nach einer Minute die Meldung "Verbindungs Timeout! Ihre TeamViewer Sitzung ist abgelaufen und wird nun geschlossen." Dieser Effekt kommt seit dem 13.08.2018, seit ich auf die Version 13.2.14327 aktualisiert habe. Ich habe einen Laptop Inspiron 15R SE mit Windows 10 Home.

Posted by peter-ro
Electron

Re: "Verbindungs Timeout!" nach genau 1 Minute

Ergänzung: Ich habe TeamViewer v13 deinstalliert und v12 installiert. Der selbe Effekt kommt nach einer Minute.
Posted by Kiet
Electron

Account id blocked

I have been using TeamViewer for quite a long time and never had any issue, everything was smooth. However since last week my account ID was blocked, supposedly it was used commercially! I use it to grant PC time to my kids as I have Microsoft family parental control on. Now suddenly my account ID is blocked.
Posted by Sitzi
Henagon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Ich nutze Teamviewer zur Ünterstützung von Freunden und Bekannten bei ihren Computerproblemen. Ich mache dies absolut PRIVAT und auch absolut UNENTGELTLICH.

In der Vergangenheit konnte ich die relativ schnell und problemlos lösen, in dem ich meine Log-Files an Teamviewer geschickt habe. Jetzt mit diesem neuen Formblatt warte ich seit über 4 Wochen auf Hilfe.

Ich war mit Teamviewer sehr zufrieden und wäre sehr traurig, wenn ich zu einem anderen Produkt wechseln müsste.

Ich habe heute nochmal versucht über die allgemeine E-Mail-Adresse mein Problem zu schildern und hoffe auf eine Reaktion.

Posted by GYW
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Hi Steve...I have been having excellent results with a program that begins with A and ends with 'min".  It works similarly to TV but is a little less automated...but does the trick and is easy to set up on other people's systems.  I have had my two sisters, 89 and 87 years old, get it set up with some phone help from me.  They also have an address book where you can keep people's names and responding ID so you can just click on their name.  I like it...

Posted by terance
Photon

stupid question

so I just added a new pc to my home network and I got a pop up saying I was using tv for commercial use? currently I have 6 machines in the house and I never go outside the network. I was wondering if the old computer ids that were in the list of pc's was making it look like I was using the program for business purposes?

Posted by OldSurferDude
Trigon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Da Sie bereits in Deutschland sind, könnten Sie vielleicht in ihre Büros gehen und herausfinden, warum sie das tun?

Starten Sie einen "Go Fund Me" und bitten Sie die Leute, für Ihre Ausgaben zu bezahlen? Ja, genau! Die Ironie darin! ;)

Posted by lars-daniel
Photon

license mishmash

Hi there,

I've got a pretty big license mishmash on my computer. The corporation I'm working for added my corporate address to one of their unused license channels. So, I was able to do little administrative tasks. The problem was: this license was for version 11, I was using version 13 on my home computer. I wasn't aware of this being problem at all but I only used it rarely (about 3 hours in total).

Some days ago, I tried to connect from a friend's computer to my home one and I got a popup that my partner (my home computer) would have used the software commercially. The connection broke after some seconds and I wasn't able to reconnect for some minutes because of the commercial license.

Seems like my private computer is blacklisted now. I did never intend to use it illegally and the license of the IT department is still valid, but only for version 11. Am I doomed now? Will I get into trouble? Is it possible to whitelist my home computer again?

Best regards,
Lars-Daniel