Teamviewer 13 - Unable to use QuickSupport afte recent update

RicoNL
RicoNL Posts: 1
edited May 2023 in General questions

Dear Teamviewer,

We have an issue where we are unable to connect to our existing quicksupport on Mac OS clients after the latest update we are using version 13.

Hope someone could provide us with a solution so we kan keep using the product.

Kind Regards,

Rico 

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  • Ying_Q
    Ying_Q Posts: 2,591 Moderator ☑

    Hi @RicoNL,

    Thank you for your post.

    In order to assist you with a better possible solution, can you kindly provide the error message or screenshot of the problem if you ever get one, the current operating system  and TeamViewer version on both devices please.

    Look forward to hearing from you soon.

    Regards

    Ying_Q

     

    Community Moderator/中文社区管理员
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