Posted by DLS
Henagon

Teamviewer 13 goes offline when computer locks

I have been running Team Viewer 10 on a Windows Server 2012 box for several years without interuption. Recently, due to changing to the subscription model, I updated to 2013 and set my new TeamViewer account. When I connect via RDP, I can bring up Teamviewer and log in and my server is visible everywhere. When I logout of RDP (close the session), TeamViewer immediately goes offline. There was NO problem with the previous version I had installed. TeamViewer is running as a service alread on this server.

Why does locking the Windows 2012 server cause teamviewer to go offline and how do I resolve this?

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Teamviewer 13 goes offline when computer locks

Hi @DLS

Can you confirm you are connecting with the server ID and not the individual user ID?

See our Knowledge base article on Server ID's here.

All the best,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
2 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Teamviewer 13 goes offline when computer locks

Hi @DLS

Can you confirm you are connecting with the server ID and not the individual user ID?

See our Knowledge base article on Server ID's here.

All the best,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by DLS
Henagon

Re: Teamviewer 13 goes offline when computer locks

That was it. Thank you. Now it it perfectly clear. I could access when using the server ID which I have now bookmarked