Teamviewer License does not work

DanBeldeanu
DanBeldeanu Posts: 2
in General questions

I have a teamviewer license and from Friday the license become free  also when i want to connect to a computer i receive the message below: " Either your license or your partner`s license is blocked" What should i do in this situation ?erorr.jpg

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  • DanBeldeanu
    DanBeldeanu Posts: 2

    I have a teamviewer license and from Friday the license become free also when i want to connect to a computer i received this message:  "Either your license or your partner`s license is blocked"  What should i do in this situation ? I paid for a license and I can not use it.

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @DanBeldeanu

    Can you still connect to other partner?

    If so the problem is caused by your partner. I recommend in this case that your connection partner calls the TeamViewer Sales team to clarify the situation.

    If you cannot connect to other partners as well, you should call our Sales team.

    Thanks in advance and I apologize that I have no better answer for you.

    Best, Esther

     

    Former Community Manager

  • GPSB
    GPSB Posts: 1

    bro what is the solution for this problem please help me bro i have a problem exactly same like you

  • Darjas
    Darjas Posts: 5 ✭✭

    I have free version on both computers and i am still getting licensing problems.

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