Posted by RonKetter40
Henagon

Teamviewer Service Queue, Service case assigned to you

I have been assigned three automated service cases today from three unknown individuals.  We only use Teamviewer with service calls that we start.  Where did these three cases come from?

2 Replies
Posted by DomLan
Heptagon

Re: Teamviewer Service Queue, Service case assigned to you

Hi @RonKetter40,

Check from the management console for a Quick Support module connected to your account. If present, is it possible that the same has been distributed voluntarily by your structure?

Regards

Domenico Langone
MCSD: App Builder
Highlighted
Posted by Torbenbop
Photon

Re: Teamviewer Service Queue, Service case assigned to you

Where do these come from? they are not with our company, it happens 2-4 times a month that we are assigned unknown users.

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