Posted by YannisDran
Henagon

Teamviewer can't reconnect

I had to be away for several minutes from my working pc and it got into sleep mode. The connection was interrupted and I was not able to reconnect again. There was a message: "connection not established authentication cancelled".

I went another day to the other computer and there was a pop up message saying "thank you for playing fair. blah blah", I guess this was the reason for not being able to reconnect.

How can I fix this?

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Teamviewer can't reconnect

Hello YannisDran,

Thank you for your message.

On the following link, you will find plenty of information regarding this issue:

Why do I see "Commercial use suspected" ?

I hope this could help you.

Cheers

French Community Moderator
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3 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Teamviewer can't reconnect

Hello YannisDran,

Thank you for your message.

On the following link, you will find plenty of information regarding this issue:

Why do I see "Commercial use suspected" ?

I hope this could help you.

Cheers

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by YannisDran
Henagon

Re: Teamviewer can't reconnect

Oh, now I see! Thank you very much for the heads up! It was the first time so long I use TViewer that I had to check on my other pc so I was not aware of this limitation.

One thing that got me confused is that I did not see any "Commercial use suspected" message.
Anyway, all good then.
Highlighted
Posted by Spinella159
Photon

Re: Teamviewer can't reconnect

Click the Remote Control tab. Ask your partner to start the TeamViewer full version or TeamViewer QuickSupport. Click the Remote control option button. Click the Connect to partner button. The TeamViewer Authentication dialog box will open. Enter the password of the remote computer. Click Log On krogerfeedback. [Removed the URL link by a moderator]